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Reviews of TownePlace Suites Bend Near Mt. Bachelor

2.5 out of 5
TownePlace Suites Bend Near Mt. Bachelor
755 SW 13th Place, Bend, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 217 out of 351 reviews" "
Rating 8 - Good. 106 out of 351 reviews" "
Rating 6 - Okay. 16 out of 351 reviews" "
Rating 4 - Poor. 5 out of 351 reviews" "
Rating 2 - Terrible. 7 out of 351 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sanford

Nice location; very friendly staff.
Stayed 3 nights in Mar 2024
Response from Raul on Mar 12, 2024
Thank you for staying with us Sanford,

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great option on edge of town for Mt Bachelor.
Stayed 11 nights in Feb 2024
Response from Raul on Mar 12, 2024
Thank you Erik, we look forward to seeing you again soon

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under remodel
Stayed 1 night in Feb 2024
Response from Raul on Feb 19, 2024
Thank you Lynn, we look forward to seeing you again.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service
nice location , clean
Stayed 3 nights in Jan 2024
Response from Raul on Feb 5, 2024
Thank you Bill, we hope to see you again soon

6/10 Okay

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not aware the are doing major construction. They put me on the same floor with the construction going on..needless to say there was lots of noise, dust, etc...going on. Very disappointing.
Stayed 2 nights in Jan 2024
Response from Raul on Jan 25, 2024
Thank you Sandra, we appreciate you staying with us and letting us know how the stay went. Please accept our apology for the disruption to your stay. We do have time limits that the work can be done and are putting our guests as far from the work as possible. We hope you will give us another try once the work is done in late spring.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raul on Dec 26, 2023
Thank you Robin

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raul on Dec 21, 2023
Thank you Lisa,

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options
Stayed 1 night in Nov 2023
Response from Raul on Dec 18, 2023
Thank you Lisa,

10/10 Excellent

Rebecca

Stayed 3 nights in Oct 2023
Response from Raul on Oct 21, 2023
Thank you Rebecca

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities, room comfort
Disappointed
The staff at the front desk was very friendly upon arrival, but that was the only nice thing about my stay. I was surprised that rooms are only serviced after the third day of your stay. I had to request a cleaning just to get the trash bins emptied. This was a room with a small kitchenette so one would assume if you are cooking, there would be food waste in the trash and before three days there would be definite smells. Also there was black mold between the back wall of the shower and the ceiling. I have stayed here in years past but I will not return. Not great quality of rooms and services for the price.
Stayed 3 nights in Oct 2023
Response from Raul on Oct 9, 2023
Hi Susan, thank you for staying with us again. We do housekeeping service every other day unless requested. If you prefer everyday just let the front desk team know and we will be happy to schedule for you.We are currently in the process of renovating the hotel, which I am sure you will be pleased with the updates.Thank you again,

10/10 Excellent

Sheila

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was top notch with so much variety and many options even gluten free breads. Area was safe, nice, quiet, staff were super friendly and accommodating! Highly recommend and will return when in town.
Stayed 3 nights in Sep 2023
Response from Raul on Oct 4, 2023
Thank you Sheila, we are ready for your return

8/10 Good

Sandra, Palo Cedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Raul on Oct 4, 2023
Thank you Sandra,

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Breakfast adequate but not great. Problems with door lock
Stayed 3 nights in Sep 2023
Response from Raul on Oct 1, 2023
Thank you Robin, we are looking forward to seeing you again.

10/10 Excellent

Kathy L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff, nice complimentary breakfast, plenty of of amenities in the room.
Stayed 1 night in Sep 2023
Response from Raul on Oct 1, 2023
Thank you Kathy L.

10/10 Excellent

Sue

Stayed 1 night in Sep 2023
Response from Raul on Oct 31, 2023
Thank you Sue,

10/10 Excellent

Lingling

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet.
Stayed 1 night in Sep 2023
Response from Raul on Sep 8, 2023
Thank you Lingling, we look forward to seeing you again soon

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Aug 2023
Response from Raul on Sep 2, 2023
Thank you for staying with us Anton, we look forward to seeing you again

10/10 Excellent

Jenessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Amor on Aug 17, 2023
Thank you for your review. We hope to see you again next time you visit Bend.

10/10 Excellent

jenny

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The staff was extremely kind and helpful. Loved our stay !!
Stayed 6 nights in Aug 2023
Response from Raul on Aug 11, 2023
Thank you Jenny, we are looking forward to seeing you on your next trip.

10/10 Excellent

Carri

Stayed 2 nights in Jul 2023
Response from Raul on Aug 28, 2023
Thank you Carri

10/10 Excellent

Priscilla

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 4th trip to Bend to visit with family and enjoy the area. This is the best place for us! 5 adults and two small/medium dogs stayed for a week. Very clean rooms! Not particularly fancy but very functional and comfortable! We stayed in a suite that had two beds and a sofa bed along with a kitchenette and two bathrooms. The photos in the booking showed a large fridge but the small one ended up being enough, as we ate out most of the time. The sofa bed had an ottoman making it easy to relax before bedtime and doubled as a coffee table with the wooden cover. There was also an accent chair, and a large dining table with two chairs. The kitchenette was handy, as family wanted a couple of home-cooked meals (they are young adults now). Dishware provided as well as cookware and utensils. Dishwasher, dish soap and dishwasher detergent were provided, as well as dish towels and kitchen towels. The free breakfast was a good start to the day. But we ate a couple of times at the Original Pancake House sharing the same parking lot! It was amazingly good. The orange juice tasted fresh-squeezed. Coffee and tea always available in the lobby, but drip coffee makers only in the room. Prepared for this, we brought filters and ground coffee, but the hotel coffee was not actually bad. Beds are very comfortable, bedding was also comfy. Location was excellent! Did not use the pool, tubed the river, instead! Laundry room was good. Lots of dogs, pet friendly, and not one whiff of them!
Response from Raul on Jul 24, 2023
Thank you Priscilla, we enjoyed having you stay and look forward to your next visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Mixed
The staff was great. Very nice and helpful. Our bed was ok except it was under the window and the curtains were on our heads unless we scooted down or opened them. Could also hear everything in the room next door. The furniture didn't really fit the space and TV was the size of a computer monitor.
Stayed 1 night in Jul 2023
Response from Raul on Jul 24, 2023
Thank you for staying with us and for taking time to leave a review.

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed this property and my room. Everything from the excellent service and friendly staff to the cleanliness of the room and property. I highly recommend this place and would stay here again in a heartbeat.
Stayed 1 night in Jul 2023
Response from Raul on Jul 21, 2023
Thank you Dustin, we can't wait to have you back

10/10 Excellent

XIN`

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 4 nights in Jul 2023
Response from Raul on Jul 10, 2023
Thank you XIN

10/10 Excellent

Cliff

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome at this property...always helpful and smiling.
Stayed 7 nights in Jun 2023
Response from Amor on Jul 3, 2023
Thank you!

8/10 Good

Thomas P

Liked: Staff & service
Stayed 7 nights in Jun 2023
Response from Amor on Jun 29, 2023
Thank you for staying with us and we hope to see you soon.

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service
Older property, nice view of the parking lot 😂. Bed was OK, pretty firm. The bathroom was TINY! You had to step in, turn to rven close the door.
Stayed 1 night in Jun 2023
Response from Raul on Jun 12, 2023
Thank you John, we appreciate hearing from you. We are planning to update the guestrooms this fall, but the bathroom size will be the same.

10/10 Excellent

Tina

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Raul on Jun 19, 2023
Thank you Tina,

10/10 Excellent

JOANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Raul on Jun 5, 2023
Thank you Joanna,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were great! Beautiful, clean room with everything I needed. Delicious breakfast and coffee. Friendly helpful staff - wish I could have stayed longer!
Stayed 23 nights in May 2023
Response from Amor on Jun 1, 2023
Thank for your excellent review! We wish you could have stayed longer!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Amor on Apr 24, 2023
Thank you for giving such a great review. We hope to see you again very soon!

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room, friendly staff, good breakfast choices, lots of nearby dining options and short drives to Bend area shopping and activities.
Stayed 2 nights in Apr 2023
Response from Raul on Apr 19, 2023
Thank you Cathy, we look forward to seeing you again soon.

10/10 Excellent

Teresa

Stayed 1 night in Mar 2023
Response from Raul on Apr 15, 2023
Thank you Teresa,

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Mattresses wee bad, a lot of pocketing. Gave me a sore upper back. I had them rotate the mattress after the first night, but it was still bad after the next night.
Stayed 3 nights in Mar 2023
Response from Amor on Mar 17, 2023
We apologized for the inconvenience. I will maintenance guy take a look at your mattress. We hope to see next time you are in bend.Thank you,

10/10 Excellent

Lisa

Liked: Cleanliness
Very nice place to stay. Would definitely book a room again.
Stayed 5 nights in Mar 2023
Response from Amor on Mar 16, 2023
Thank your your Great review!We hope to see next at the Towneplace Bend.Amor

10/10 Excellent

Marianne, Eugene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly loved the hotel my room was clean and breakfast was great centralized location easy to get to different places like restaurants and fitness centers and the mountain for snow activities.
Stayed 1 night in Feb 2023
Response from Raul on Feb 27, 2023
Thank you Marianne, we look forward to seeing you again soon.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, great, clean room. Great staff.
Stayed 1 night in Feb 2023
Response from Raul on Feb 27, 2023
Thank you Dana,

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up for a guys weekend at Bachelor. Gave us an early check-in. Easy check-in. Free upgrade to bigger room. Breakfast in the morning. Average sized hotub. Easy walking to a selection of bars/restaurants. Small kitchen in room. Worked out great. Friendly staff
Stayed 3 nights in Feb 2023
Response from Raul on Feb 27, 2023
Thank you Jonathan, we look forward to your next visit

10/10 Excellent

Marianne, Eugene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice property the only thinks is I thought there was an indoor pool which didn’t go over very well with my 4 year old because he expected one. Other than that good property
Stayed 1 night in Feb 2023
Response from Raul on Feb 27, 2023
Thank you Marianne, we look forward to seeing you again. The pool opens back up around spring break.

8/10 Good

Mike

Stayed 1 night in Feb 2023
Response from Amor on Mar 17, 2023
Thank you for your great review please see us next time you are in Bend!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived abour 45 minutes early since im driving, the woman at rhe desk was so friendly and inviting. Check in was quick and easy. The room was more than i expected. It has a kitchenette, great for longer stays. The bed is set back away from the door, which is nice. They have a nice breakfast with a variety of hot and cold items. Breakfast sandwiches, quiche, burrriros. All the amenities were great. There are walkable restaurants amd breweries. Overall a great spot.
Response from Raul on Feb 9, 2023
Thank you Emily, sounds like a great visit to Bend. We look forward to being of service to you on your next visit.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This is a budget hotel similar to a Hampton Inn but with a kitchenette added to the entry way. We just stayed overnight but found the location to be conducive to a short drive to downtown in the evening and a walk the next morning to the Deschutes River. Breakfast may be the best I've had at a budget hotel: many oatmeal toppings including walnuts and jam, egg muffins, and packaged quiche-like egg dishes. Staff was very friendly, especially the breakfast attendant Sophie. Was quiet - location is on a two lane road in town.
Stayed 1 night in Feb 2023
Response from Raul on Feb 8, 2023
Thank you Greg, I have shared you feedback to the team. We look forward to being of service on your next visit to Bend.

10/10 Excellent

Andrew, Sisters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for VTP and dining.
Stayed 1 night in Feb 2023
Response from Raul on Feb 6, 2023
Thank you Andrew, is always great to hear from you and we are looking forward to taking care of you on your next visit to Bend.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Staff freindly. Excellant breakfast.
Stayed 2 nights in Jan 2023
Response from Raul on Feb 1, 2023
Thank you Carl, we look forward to taking care of you on your next visit to Bend.

10/10 Excellent

Jeff

Stayed 3 nights in Oct 2022
Response from Joe J. on Jan 17, 2023
Thank you for the review of your stay!

8/10 Good

John

Stayed 1 night in Jan 2023
Response from Raul on Mar 8, 2023
Thank you John

10/10 Excellent

Chris

Response from Amor on Mar 17, 2023
Thank you for your review.

10/10 Excellent

Li Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home away from home
Stayed 4 nights in Dec 2022
Response from Joe J. on Dec 14, 2022
Thank you for the review. We're glad you enjoyed your stay!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Amor on Mar 17, 2023
Thank you for your review!

8/10 Good

Andrew

Stayed 4 nights in Nov 2022
Response from Raul on Nov 25, 2022
Thank you Andrew,