Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by Neilfrom Seatte

Wish we could have stayed longer

Posted Sep 24, 2014 on Hotels.com
A very pleasant hotel stay. The rooms were spacious and very comfortable. The bed was amazing! The hotel staff was exceptional. Our only regret was that we were only there for one night. We could have easily stayed a week.
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Dear Neil, Thank you for taking the time to post your comments about your stay with us at the TownePlace Suites. We are very happy to hear that you found our beds amazing and comfortable and our staff exceptional. We also hope that you will get to stay with us longer the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Great Place to Stay

Posted Sep 15, 2014
Fantastic rooms and great staff that helped me with info about moving. The only issue I had was that there was never really any place to sit for breakfast because it was a full small room.
Comment from Hotel Management
Sep 21, 2014 by Manager, Hotel Management
Dear Brett, Thank you for recent stay with us at the TownePlace Suites and the 5 star review you gave us. I can understand your frustration with the limited seating in our breakfast area when the hotel is full and I apologize for any inconvenience you experienced. I am glad that our staff could help provide you with the information that you needed and that you thought our rooms were fantastic. We do hope to see you again the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites
5 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 15, 2014 on Hotels.com
Excellent
3 out of 5
Recommended
by mbrandtfrom california

Good Intentions, Bad Execution

Posted Sep 10, 2014 on Hotels.com
Customer service was lacking - I had no TV remote and it took several attempts to get a working one. My room was not cleaned until after 5 PM. Also, the freezer was not set correctly and I couldn't figure out how to fix it. Breakfast was nothing you couldn't buy in a supermarket. The only hot food possibilities were a waffle maker and a toaster... "free breakfast" definitely requires qualification.
Comment from Hotel Management
Sep 23, 2014 by Manager, Hotel Management
Dear mbrandt, Thank you for taking the time to post your comments about your recent stay with us and please accept my apology for failing to meet your expectations. The comfort and satisfaction of our guests is our priority and is vital to the success of our hotel and to hear that we let you down is very disheartening. Again, please accept our apologies and thank you for providing us with your valuable feedback. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by shelbyfrom Portland

Posted Aug 30, 2014 on Hotels.com
it was great! staff was awesome and so helpful. I know that they were short staffed and it was a busy night at all the hotels. very clean, breakfast in the am. nice rooms. great pool. thanks! would stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Great! No complaints, room was a tiny bit small but very nice.
Comment from Hotel Management
Aug 29, 2014 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your comments regarding your stay with us at the TownePlace Suites. We do hope that you stay with us again the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
3 out of 5
Recommended
by A verified traveler

they forgot the toilet paper

Posted Aug 21, 2014 on Hotels.com
Generally fine hotel. Room was on the lower level. a little awkward. getting towels, toilet paper were unusually an issue.
Comment from Hotel Management
Oct 1, 2014 by Manager, Hotel Management
Dear Traveler, Thank you for staying at the TownePlace Suites in Bend and for taking the time to let us know about your stay. The comfort of our guests is very important to us and we apologize for not meeting your expectations. Thank you for your review and we hope that you will give us another chance the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
4 out of 5
Recommended
for Families
by bobkansasfrom kansas

New and Very Nice

Posted Aug 16, 2014 on Hotels.com
This is an elegantly appointed Marriott operation, and the room was nicely appointed as well, although surprisingly compact, one might say. The only real downside was the difficulty in getting housekeeping to adequately stock the room with the usual necessaries, i.e., tissues of various types, coffee packages, etc., which led us to believe the housekeepers were buying these items out of their own pockets. Even after a reminder to the housekeeping supervisor, some self-service from housekeeping carts proved necessary. An odd complaint to have to make about such an otherwise elegant hotel.
Comment from Hotel Management
Aug 28, 2014 by Manager, Hotel Management
Dear Bobkanas, Thank you for your 4 star review of our hotel. We appreciate you taking the time to tell us about your recent stay. We do apologize for falling short in our housekeeping efforts during your stay. I assure you that your comments have been addressed with the appropriate department heads to ensure this issue does not happen for future guests. We appreciate your feedback and hope you give us another opportunity to show you our great hospitality on your next visit to Bend. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 12, 2014 on Hotels.com