Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

SKI DEMO

Posted Feb 23, 2015
Pros: THE KITCHEN IS GREAT WAY TO SAVE MONEY AND SAFEWAY IS WITHIN WALKING DISTANCE
Cons: BREAKFAST FOR ME COULD BE AT 6:00AM DURING SPEACIAL OCATIONS, MOST OF THE GROUP HAD SPECIAL RATES AT THE PHOENIX
Location: GREAT
WAS AWESOME LOCATION IS GREAT FOR HAVING TO LEAVE TO THE MOUNTAIN EVERY MORNING BY 6:30AM TO THE MOUNTAIN AND ABLE TO WALK TO ANYTHING WHEN I GET BACK.
Comment from Hotel Management
Mar 12, 2015 by Leslie Martin, Hotel Management
Dear Ski Demo, Thank you for your recent stay at the TownePlace Suites during your trip to Bend. We are glad that you found our hotel convenient to the mountain and within easy walking distance to the shop and restaurants. We do hope to see you the next time you are in Central Oregon. Sincerely, Leslie Martin General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Eugene, OR

Quiet, clean...

Posted Feb 10, 2015
Pros: Location and friendly staff.
Great for light sleepers - located in a quiet neighborhood - and the location was perfect for getting up to the slopes in a hurry. Breakfast was nice and very well-kept; constantly restocked and tidy.
Comment from Hotel Management
Mar 12, 2015 by Leslie Martin, Hotel Management
Dear Skimom, We appreciate you taking the time to post your comments about your stay with us at the TownePlace Suites. Also, we are glad that you found our hotel quiet and conveniently located to Mt Bachelor and the ski resort. Thank you, and we hope to see you the next time you come skiing at Mt. Bachelor. Sincerely, Leslie Martin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
Close to the historical downtown core, Old Mill Shopping District, and 97 highway. Cozy, comfortable room (with fireplace & TV) by foyer for complimentary breakfast. Modern, clean, convenient, stylish ... great stay!
Comment from Hotel Management
Mar 12, 2015 by Leslie Martin, Hotel Management
Dear Traveler, Thank you for choosing the TownePlace Suites during your stay in Bend. We are happy that you found our hotel convenient to our downtown, the Old Mill District, and easy access to the 97 highway. We are glad you had a great stay and hope to see you again. Sincerely, Leslie Martin General Manager
4 out of 5
Recommended
for Couples
by Heather

This traveler left a rating score only Posted Jan 13, 2015 
4 out of 5
Recommended
for Business Travelers
by Markfrom Seattle

nice hotel but!

Posted Dec 20, 2014 
It was decent but the girl at the front desk on the evening shift could do with a lesson or two in customer service and In my bath room the grout had mould all along the edge of the bath tube where the floor tiles meet the tub. Also my coffee maker had old coffee bags still in it when I went to make coffee. I believe these issues fall back on whom ever manages the hotel they should be on top of these kind of things.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Dear Mark, Thank you for your recent stay at our hotel and we appreciate you taking the time to write a review. Customer Service and the comfort of our guests is paramount to the success of our hotel and to know that we let you down on both is very disheartening. We will make sure that these issues are taken care of so this doesn't happen again. Thank you for bringing this to our attention and we hope to see you again soon. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
5 out of 5
Recommended
for Couples
by Richardfrom Eugene Oregon

Nice place

Posted Dec 18, 2014 
overnight for a memorial service so a quick visit with no sightseeing. The location was a bit out of the way but that didn't matter. There is a great breakfast pancake house adjacent Very friendly staff. There was some construction going on that brought down the appearance. Very nice new room with plenty of room and everything worked perfect. Had a slight panic until I discovered the extra toilet paper in the vanity under the sink. Will stay here again
Comment from Hotel Management
Dec 30, 2014 by Manager, Hotel Management
Dear Richard, Thank you you for choosing the TownePlace Suites on your recent trip to Bend. We appreciate you taking the time to let us know about our friendly staff. We apologize for the sidewalk construction that we had going on while you were here. Happily, the construction is now complete and our hotel is back to normal. Thank you again, and we hope to see you again the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
2 out of 5
Recommended
for Personal Event
by micheal purvisfrom wilsonville ore

Posted Sep 26, 2014 
Your beds are horrible! !!! The most importain thing is the bed it was the hardest bed I have ever had in a hotel even a cheap hotel and the fold out bed was even worse .. we've stayed at lots of nice nice hotels well worth the money but not yours. . deffintly overpriced. . Sorry but we will never stay with you again feel totally screwed
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Dear Mr. Purvis, Thank you for taking the time to let us know about your stay at the TownePlace Suites. The comfort of our guests is very important to us and to hear that you found our beds uncomfortable is very disheartening. We have recently gone through a renovation and I can assure you that all of our bedding meets Marriott standards, but we understand that everyone has a different preference. Please accept my apologies and thank you for your feedback. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice stay

Posted Sep 26, 2014 
Spacious rooms, good close-in suburban location.
5 out of 5
Recommended
by Neilfrom Seatte

Wish we could have stayed longer

Posted Sep 24, 2014 
A very pleasant hotel stay. The rooms were spacious and very comfortable. The bed was amazing! The hotel staff was exceptional. Our only regret was that we were only there for one night. We could have easily stayed a week.
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Dear Neil, Thank you for taking the time to post your comments about your stay with us at the TownePlace Suites. We are very happy to hear that you found our beds amazing and comfortable and our staff exceptional. We also hope that you will get to stay with us longer the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites Bend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Great Place to Stay

Posted Sep 15, 2014
Fantastic rooms and great staff that helped me with info about moving. The only issue I had was that there was never really any place to sit for breakfast because it was a full small room.
Comment from Hotel Management
Sep 21, 2014 by Manager, Hotel Management
Dear Brett, Thank you for recent stay with us at the TownePlace Suites and the 5 star review you gave us. I can understand your frustration with the limited seating in our breakfast area when the hotel is full and I apologize for any inconvenience you experienced. I am glad that our staff could help provide you with the information that you needed and that you thought our rooms were fantastic. We do hope to see you again the next time you are in Bend. Sincerely, Leslie Martin General Manager TownePlace Suites