“A traveller from the UK”

A good modern hotel with helpful staff. It is located in the centre of town and is very convenient for the shops. The hotel restaurant serves mixed pan-Asian food which is reasonably priced and very pleasant. Rooms are well appointed but the mini-bar is rather meagre and the hotel is dry so the wine shop opposite is the plae for alchol , if you can get across the road in the heavy traffic!

“Iris Hotel in Bengaluru”

Very good. Would reccommend it. Rooms were just as we expected; clean and refurbished recently. Everything worked well.

“Extra charges for everything”

The room and hotel itself is very clean and neat. It is much smaller and cramped than depicted. The hotel tries to charge exorbitant rates for small things. For example, an extra person fee was very high. The cost for the front desk to call a cab was triple the rate of calling one myself. If you stay here, book a cab yourself online through merucabs.com to get to the airport. For local travel, it is cheaper to walk outside and hail down an autoricksha. Internet was fine. To their credit, the hotel did allow early check-in without an extra charge. Breakfast buffet had good variety (western and Indian) and was good. It is in the heart of the city and in a good area.

“WON'T STAY Again”

We will not stay at the IRIS again b/c of their staff. The front desk staff were useless when we asked for any kind of help such as restaurants nearby or more specific help pertaining to our room/stay. There is no guest services staff, so we were forced to go to the front desk. We had to repeatedly ask them for basic items like towels and toilet paper before they would be provided to us. One time we asked the hotel staff to arrange a taxi for us which they refused to do unless we purchased their hotel taxi package. Fetching a taxi is a routine service which should have been provided, instead they looked at it as an opportunity to sell us yet another "hotel package." Our card key entry to the room stopped working a day before our checkout. When we inquired about this to the front desk staff, we were told that their system had us checking out that day. The problem, however, was never corrected as we had to repeatedly go ask them to reactivate our card to enter our room during the last day and a half of our stay. During checkout the staff seemed unsure about the charges from our minnibar bill and could not verfiy what we were being charged for. Experiences like this showed us that the staff is either incompetent or uninterested in providing service to their guests. We will not stay here again and certainly will not recommend this hotel primarily based on the lack of good customer service which we come to expect when we pay such high tariffs and from a hotel that boasts service.