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Reviews of jüSTa Off MG Road

3.5 out of 5
jüSTa Off MG Road
No 30/1 2 Nd Cross Ulsoor Road, Bengaluru, Karnataka

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 76 reviews" "
Rating 8 - Good. 29 out of 76 reviews" "
Rating 6 - Okay. 5 out of 76 reviews" "
Rating 4 - Poor. 1 out of 76 reviews" "
Rating 2 - Terrible. 5 out of 76 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael, Woodhaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Melvin Prem on Mar 12, 2024
Dear Guest, We thank you truly for sparing your precious time to rate our hotel through Expedia. We are extremely glad that you liked our hotel and had a good time during your stay.On behalf of our team, we look forward to the opportunity to host you as our esteemed guest in the near future.Yours Sincerely,Melvin PremHead of OperationsjüSTa Hotels & Resortsmelvin.prem@justahotels.com

8/10 Good

Sreekanth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arun dileep both excellent support and service

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Nice staff, rooms were wildly different though. Mine was small and stank of mould, my traveling partner had a massive room that smelled fine. Wifi is very annoying as they give you a new pass every day but are slow about it and you keep having to log back in. But for price and location it's fine. Breakfast good too.
Stayed 2 nights in Nov 2019
Response from Melvin Prem on Mar 9, 2024
Dear Guest,It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are ecstatic to note that you liked our hotel, location, rooms, quality of food served and the service provided by our staffOn behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in future.Yours Sincerely,Melvin PremHead of OperationsjüSTa Hotels & Resortsmelvin.prem@justahotels.com

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
Good location not too big a property friendly staff
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Aug 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Decent and affordable
Stayed 1 night in Oct 2018

2/10 Terrible

Tamer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Although the staff of this hotel was incredibly helpful, accommodating, and nice, the property itself is extremely outdated, with filthy furniture, and old plumbery. It surely needs to be refurbished, and it is ridiculously overpriced. Although my trip was for 3 nights, I Switched to another hotel JüSTa Mg Road which was alright. Thanks to the staff for moving me with no hastle
Stayed 3 nights in Nov 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts

10/10 Excellent

Nate, Salt Lake City, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Clean hotel in a great location
The staff here is fantastic. They are very helpful and friendly. The hotel is clean and the housekeeping does a great job keeping your room clean. The receptionist(s) were always very helpful. The hotel is in a very good central location. You can walk to many popular destinations within 20 minutes. The internet was slow, but on-par with most hotels (most hotels need improvement here). The breakfast is underwhelming, but better than the typical continental breakfast you'd find in the USA. I would stay in this hotel again, it was a great experience.
Stayed 2 nights in Oct 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Expedia. We are happy to note that you found our hotel rooms to be good and liked the service provided by our team. With regards to WIFI speed, we have noted your feedback and assure you to definitely look into the same with priority. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I doubt you will have anything to complain about this hotel, Great location, calm place, clean and good looking rooms, great complimentary breakfast menu, good room service and good food in room service. Only nitpicking was the remote of the set top box which was difficult to operate
Stayed 5 nights in May 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honoured to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall...special thanks to taxi driver Joseph who was very helpful and the whole staff of JustaOff who made our stay so comfortable
Response from Melvin Prem on Apr 12, 2017
Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated (especially Mr. Joseph). It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are delighted to note that you have had a comfortable stay. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Apr 12, 2017
Dear Guest, We thank you truly for sparing your precious time to rate our hotel through Expedia. We are extremely glad that you liked our hotel and had a good time during your stay.It is our endeavour to ensure that every guest stay is made a memorable one and provide them with homely atmosphere. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations

10/10 Excellent

GYANESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Apr 12, 2017
Dear Guest, We thank you truly for sparing your precious time to rate our hotel through Expedia. We are extremely glad that you liked our hotel and had a good time during your stay. It is our endeavour to ensure that every guest stay is made a memorable one and provide them with homely atmosphere On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations

10/10 Excellent

robin and jill, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly hotel
We stayed at the justa for 3 nights. A very pleasant hotel, the staff were very helpful and friendly, especially monica and hari on reception. Food was excellent, good rooftop restaurant.
Response from juSTa Hotels & Resorts on May 1, 2016
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to Ms. Monica, Mr. Hari and also to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Marion, Salida,CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was great and enjoyed the piece mind that staff was so helpful.
Response from juSTa Hotels & Resorts on Nov 26, 2015
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good to stay
It is good.. Staying was nice.All staff were well behaved.
Response from Melvin Prem on Oct 26, 2015
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again.

8/10 Good

Peter, Bonnie Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
This was my second stay in 5 weeks and once again all was great. Even although breakfast was not served until 7am, management made sure we had ours at earlier as we had an early flight.....that is what I call service!
Response from juSTa on Oct 26, 2015
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. On behalf of our team at jüSTa, we look forward to welcome you again in the near future. Melvin Prem

10/10 Excellent

Mrs Mac, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm amidst chaos
Best hidden gem of a hotel I have stayed in. Only one problem was that the safe way just lying on a shelf whereas I feel it should have been bolted to the wall.
Response from juSTa on Oct 26, 2015
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel, its location and the service extended by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Thank you once again and look forward to host you as our esteemed guest in the near future. Melvin Prem

8/10 Good

Chandra, Banglore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience
Nice hotel to select if you are a couple ,Rooms are clean and spacious with good ventilation.
Response from juSTa on Oct 27, 2015
Dear Guest, We thank you for choosing our resort for your stay and also for providing us with your valuable feedback. It is an honor to note that you found our hotel to be excellent, liked the rooms and also the service extended by our team. On behalf of our team at jüSTa, we truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Melvin Prem

8/10 Good

SANJEEV, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and short visit to Bangalore
Was on weekend visit to Bangalore to be with my son from Manipal. The hotel is centrally located and that was the reason for choosing it. The staff was helpful and room was clean. Did not try there restaurant apart from breakfast.Overall nice play to stay
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel, its location and the service extended by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Your appreciation gives us an assurance that our efforts to make your stay a wonderful one along with your son has been achieved. We are glad that you had a great time at jüSTa. Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

6/10 Okay

Wolfgang, Canada

Liked: Staff & service, room comfort
Staying in Bangalore
In my opinion the Justas's biggest asset is its staff. They go out of their way to make your stay a pleasant one and are always ready to help with any request promptly. I give all of them a 5 star rating. Location is good, within walking distance to MG Road, Central Mall and several good Restaurants. I consider the Justa a good 3 1/2 star Budget Hotel.
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our hotel, it's location and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

2/10 Terrible

Kherk Weng, Thailand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are you sure you want to use Hotel.Com?
I have booked this hotel via Hotel.Com website and a booking confirmation and hotel voucher was given. When I arrived at the Hotel in India, I was told by the hotel that they did not receive any booking details. The hotel then arrange to transfer me to another hotel which is old and tired. I wonder whose fault is it that such arrangement can be screwed up. Not my fault definitely. I have paid for a room but get something lousy in return.
Response from juSTa on Feb 27, 2016
Dear Guest, We truly thank you for sparing time to write your feedback in tripadvisor. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Apoorv c, Sydney

Liked: Cleanliness, staff & service
Nice stay
Room was very nice and clean and the staff was very helpful. Central location and an amazing value for money. The aircon stopped working in the middle of the night and we were forced to open the windows, but overall a very nice stay.
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you for choosing our hotel for your stay and also for providing us with your valuable feedback. It is an honor to note that you found our hotel location to be excellent, liked the quality of food served and also the service extended by our team. Please accept our sincere apologies for the inconvenience caused with regards to AC. We have checked and rectified the same. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Safira, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Awesome Hotel!
Location was very central -- a well known area that was easy to find and navigate to. The hotel was a small hotel set in a local neighbourhood and next to a great restaurant. Staff were extremely helpful and very welcoming. Complimentary breakfast was good with lots of options. The rooms were clean and well maintained. I would highly recommend this hotel to anyone travelling and looking for 'Western style' comforts in India as we found it very relaxing and comfortable.
Response from juSTa on Dec 26, 2015
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Bosco, Goa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
We had to move to the Justa on MG Road due to problems with the air-conditioning and Cable Television after just one night at the hotel, but the move was handled very professionally and without too much of an inconvenience. We will definitely stay at Justa again.
Response from juSTa on Dec 26, 2015
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

sonia, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel like home
Warm friendly staff always ready to help. Rooms with microwave and large refrigerator. Breakfast not grand but sufficient. Great location if you wish to shop. On the whole was a good experience. But it would be great if they could give extra beds instead of just a mattress .
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel and share your experience with the Expedia community. It is indeed an honor to have opportunities to serve you during your visit to Bengaluru. It is heartwarming to know we are able to live up to your expectation on all the aspect. Our team members are glad to note that their efforts to provide you with highest quality of service has been recognized and appreciated. The team is tremendously inspired. All of us at jüSTa thank you once again for support and look forward for your continued patronage. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Arne, UK/Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay at Justa Hotel, Ulsoor
Hotel is situated away from the main roads therefore we had a quiet stay away from the noisy, busy roads. Hotel is situated close to MG road and walking distance to commercial road and the town centre. The deluxe room we stayed had plenty of space, clean, with minibar, room cleaned and linen changed every day the staff was ever so polite and helpful. Food and beer available 24hrs, quality and quantity of food very good. Breakfast served at roof top garden, good quality Indian food by very pleasant staff. The front office staff Syed and Nazia was ever so polite and helpful and made us welcome. Overall we had a wonderful relaxing holiday. The menu did not have numbers therefore when you order food over the phone a staff has to arrive to your room to take the order down. The staff was not adequately trained to give advise where and when to visit sight seeing shopping and other important tourist locations.
Response from juSTa on Oct 27, 2015
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa.On behalf of team at jüSTa, we look forward to host you again in the near future. Melvin Prem

6/10 Okay

Darshan, UK

Good small hotel, friendly staff
I had booked 2 rooms at this hotel for my family. I had asked for 2 adjacent rooms but was disappointed to know they were located on different floors! The room given to me initially was full of smoke although I had specifically asked for non-smoking rooms!!! The hotel staff did their best to provide non-smoking room but the they were on different floors. The place is tucked in a lane and is quiet by Bangalore standards. It is close to business district and M G Road. I would still rate it ok.
Response from juSTa on Oct 27, 2015
Dear Guest, We thank you so much for taking your precious time to write such review about our hotel, its location and the service extended by our staff members. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional.We look forward to host you again in the near future. Melvin Prem

10/10 Excellent

Naresh, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience with good service and neat main
This place is very clean and neat to stay at very near proximity to MG road and Brigade road. Breakfast provided was very good when compared to high tariff hotels nearby. I like the ambience and food at this place.
Response from juSTa on Dec 26, 2015
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight en route for Mysore and Kerala.
Very pleased with the hotel; pity about the difficulty with its address.
Response from JuSTa on Oct 27, 2015
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our apologies for the inconvenience caused in search of the hotel. We have conveyed your appreciation to all our staffs. We at juSTa look forward to host you in the near future. Your's Sincerely, Melvin Prem Head - Operations

10/10 Excellent

Nicola, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, comfortable stay in Bangalore
Response from Melvin Prem on Oct 26, 2015
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you had a comfortable stay. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future.

10/10 Excellent

Dr Basheer, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfort stay, pleasing staff
My best experience in any indian hotel. Excellent service by the staff. They even go all the way to get my medicine from the nearby store. It's a small hotel with 12 rooms but their service exceed any 5 star hotel. Keep up the great job!
Response from juSTa on Oct 27, 2015
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel and share your experience with the Expedia community. It is indeed an honor to have opportunities to serve you during your visit to Bangalore. We are happy to note you had a comfortable stay. All of us at jüSTa thank you once again for support and look forward for your continued patronage. Melvin

10/10 Excellent

Kevin, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to MG Road, great staff
Very friendly helpful staff in an easy to explore spot. When we needed anything the staff did everything they could to help us including giving us a room to sleep in when we arrived at 5am while our own room was being vacated and cleaned. They also ran out and got my wife medicine and coconut milk at no cost when she felt sick. Near the hotel are a couple of really nice restaurants, including a top quality Thai place. Its also within a short walk of MG road and a very convenient location, quiet yet close to everything. rooms were a nice size, clean and comfy.
Response from juSTa on Dec 26, 2015
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

2/10 Terrible

Tapan, Nagpur

Disliked: Staff & service
Service & behaviour was very unsatisfactory of the staff Hope you can improve your staff's attitude towards the customer & deploy some one who has knowledge of hospitality business & manner to speak to the customer
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Guest Service & Staff Attitude – There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Christiaan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, nice people
Everything was good with the exception of the wireless which didn't work most of the time. This might not be a good place for a business travel, but I would highly recommend it for leisure travels. The roof top restaurant and morning fresh lattes make you feel you're in a tropical resort in Bali or Thailand, so it is quite relaxing.
Response from juSTa on Dec 26, 2015
Dear Guest, We thank you for sharing your thoughts in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience. We have been given to understand that Internet was not up to the mark. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on the same. On behalf of our team, we look forward for another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

CeeVee, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at a resonable price
Located just off the main MG Road it is in a quiet cul-de-sac , it is ideal for travelers who will be spending most of their time out in the city. Clean , comfortable and has a friendly staff and helpful staff.
Response from juSTa on Oct 27, 2015
Dear Guest, We take this opportunity to thank you for choosing juSta for your stay during your visit to Bangalore. It gives us immense pleasure to note we were able to live upto your expectation on all the aspects and you liked our resort, cleanliness we have maintained and the quality of food served.On behalf of our team, we look forward to be of service to you in the near future. Melvin Prem

8/10 Good

Andrew, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Inexpensive; Service: Professional; Cleanliness: Pleasant;

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you for sparing you precious time to share your feedback on Expedia. We are glad to note that you liked the service provided by our team members and the quality of food served. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Elmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very pleasant and nice.
Response from juSTa on Dec 26, 2015
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
quaint and comfortable hotel
I enjoyed my stayed. The hotel staff was very friendly and helpful and the area was off the main busy road...making it a bit more quiet and comfortable.
Response from juSTa on Dec 26, 2015
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Expedia. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable on has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Alan, Edinburgh, UK

Liked: Staff & service, room comfort
Good base from which to explore Bengaluru.
Handy location not far from the MG Road. Large comfortable room; pay extra for the bigger rooms. More of a serviced suite than hotel. But they do serve a nice breakfast.
Response from juSTa on Oct 27, 2015
Dear Guest, Thank you for taking out time to share your thoughts through Expedia which is indeed very important. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Melvin Prem

8/10 Good

Jim, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our home in Bangalore
This is the second time that we've stayed at the JuSta Residence Off MG Road, and both times have been great. The first time we stayed in a deluxe room, a bit spacious and were really amazed at the quality and value. The second time we stayed in a smaller room. It was very good, but of course not as good as the first time. Both times though the staff were exceptional, like service and hospitality is a value to them. The room comes with internet and a breakfast and newspaper.
Response from juSTa on Oct 27, 2015
Dear Guest, We thank you for choosing our hotel for your stay and also for providing us with your valuable feedback. It is an honor to note that you found our hotel location to be excellent, liked the quality of food served and also the service extended by our team. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay. Melvin

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

8/10 Good

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This is the better of the two Justa hotels in central Bangalore. Would certainly stay there again.
Response from juSTa on Oct 27, 2015
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our resort, the amenities and the service provided by our team members. We are glad that you had a great time at jüSTa. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Melvin Prem

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Bangalore
The hotel located in a nice location and is very convenient for shopping. The staff make you feel welcome and will try their best to help you with everything.
Response from juSTa on Dec 26, 2015
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotel, it's location and most of all the service provided by our Staff members. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option in Bangalore
This hotel is a good get away from the too busy streets of the city. Small hotel with excellent service. Roof top breakfast is good and nice. Fairly close to MG road and Commercial road with shopping and restaurants, and far enough away to be very silent at night. Sleep well, eat well, stay well - what more do you need?
Response from juSTa on Dec 26, 2015
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia which is indeed very important for us. It is a pleasure to note that you liked our resort, rooms, food quality and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

6/10 Okay

chris

Liked: Cleanliness, staff & service
Forgettable experience
The hotel is a little hard to find but once you're there, it's a quaint and quiet place. The room is large with a separate kitchenette area. We did have a problem since there were 3 adults and they only provided a kingsize bed. At first they insisted that we pay extra for another bed, but when we complained, they gave us a large mattress, which they stuck on the floor in the kitchen. It was weird. In general, the room was fine, but the AC was broken and starting making noise at 1 am. Then it started leaking water. It was a mess. The breakfast and the breakfast space were great.
Response from juSTa on Dec 26, 2015
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Guest Service & Staff Attitude – There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great find in the heart of Bangalore
This was one of the best stays while in India. We really enjoyed staying here. The staff were great, friendly and helpful. I think this hotel is being managed very well.
Response from Melvin Prem on Oct 26, 2015
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on Dec 26, 2015
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging review about our hotel in Bangalore. We are extremely glad to note that we were exceeding your expectation on all the aspects. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love to come back
Excellent place, real value for money
Response from juSTa on Dec 26, 2015
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and flexible staff. I was even give a birthday cake since I was there during my birthday. Totally recommended.
Response from juSTa on Dec 26, 2015
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you found our hotel to be value for money and liked the quality of food served and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Melvin Prem Head of Operations jüSTa Hotels & Resorts melvin.prem@justahotels.com