Exterior

Reviews of The Leela Palace Bengaluru

5 out of 5
The Leela Palace Bengaluru
23 Old Airport Road, Bengaluru, Karnataka

Reviews

9.4

Exceptional

Rating 10 - Excellent. 231 out of 296 reviews" "
Rating 8 - Good. 38 out of 296 reviews" "
Rating 6 - Okay. 11 out of 296 reviews" "
Rating 4 - Poor. 9 out of 296 reviews" "
Rating 2 - Terrible. 7 out of 296 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nanda, Los Altos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at Leela. Property is luxurious and service was excellent. Property exterior needs some updating in portions but interior is world class.
Stayed 4 nights in Mar 2024

2/10 Terrible

fahad, Urbana

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The receptionists are unfriendly and slow 1/4 nights in this hotel and in the suite 439 are completely annoying when I'm in the room the reason Maintenance, construction, cranes and cranes make a huge noise and the screams of the construction workers could not sleep. The hotel management did not care about the guests also the weekend. The work continues in it.
Stayed 4 nights in Feb 2024

10/10 Excellent

sunita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service in the club lounge was excellent
Stayed 2 nights in Mar 2024

4/10 Poor

Melvin, Mckinney

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Highlights, Beautiful hotel..superb checkin progress, with traditional Indian welcome. - world class. A few staff member were amazing. Lowlights, Unfortunately, it was all downhill from there. Staff were professional but no personably. Many staff members seemed to have a no care attitude. They don’t bother greeting guests. Just busy chit chatting with each other. During our 5 night stay I tried calling but body answers. It usually takes several tries before they pick up, On the day of checkout I tried calling front desk, operator, guest services, even the duty manager but nobody picked up, I tried for more than 10 mins, my airport transport was waiting so we had to drag all our luggage ourselves. Not sure why the customer service is so inconsistent and poor at this hotel. We frequently stay at 5 star hotels and am impressed with luxury hotels in India but very disappointed with Leela Palace.
Stayed 5 nights in Jan 2024
Response from Madhav on Feb 1, 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. We have emailed you with regards to your feedback and look forward to your response.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 Okay

Rama Krishna, Holmdel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been a regular guest, but this time, the check in staff tried to oversell or not truthful about the upgrade (which I attempted based on email I got from Leela). it supposed to be Club room on 5th floor but sold one on 6th floor which is smaller room and noisy one compared to my original booking. it took an effort on my part to get it corrected.

10/10 Excellent

Jaisri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite place
Stayed 1 night in Jan 2024
Response from Madhav on Feb 1, 2024
Dear Jaisri,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

NARENDRAKUMAR KUNVERJI

Stayed 9 nights in Dec 2023
Response from Madhav on Feb 1, 2024
Dear Narendrakumar,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Tarundeep Singh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very ethnic vibes and caring staff
Stayed 3 nights in Dec 2023
Response from Madhav on Feb 1, 2024
Dear Tarundeep,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Zixiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Madhav on Feb 1, 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Adish

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stay was good. Please recheck your room Category at the time of checkin into the room. They can also provide a downgraded room category while you py for higher category room. Thanks to the Butler Satya to solve this issue.
Stayed 2 nights in Oct 2023
Response from Madhav on Nov 10, 2023
Dear Guest, Greetings from The Leela Palace Bengaluru! Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

2/10 Terrible

BYOUNGGU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Madhav on Oct 31, 2023
Dear Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your detailed feedback with us. Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Somnath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was amazing. Only feedback is flooring (carpet/hard wood) got a bit old.
Stayed 2 nights in Jul 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Mala Bhaskara, Andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, but the rooms looks old.
Stayed 2 nights in May 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Bradley, Rancho Palos Verdes

Stayed 4 nights in May 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 Good

Pritam

Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Suma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful peaceful luxury stay in the heart of the hustle and bustle of the cosmopolitan city
Stayed 1 night in Apr 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, but they make things to complex and over service to the point of being irritating and intrusive.
Stayed 1 night in Apr 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

JULIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, wonderful food.
Stayed 2 nights in Mar 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Harinatha N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very pleasant Will stay there again if need to
Stayed 1 night in Mar 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and attentive staff
Stayed 1 night in Feb 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Sandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Bangalore native, I was delighted by the fresh perspective and experience on my vacation at The Leela Palace. The staff was extremely professional, attentive, and informative (Preetham in particular). The decor was gorgeous and my wife and I appreciated the detail and cleanliness of every room and hallway. I especially loved that I could choose from several pillow options for a better night's sleep. The food options, particularly during breakfast, were just incredible - dosas, vadas and other South Indian fare along with so many western and fusion options as well. (Compliments to our breakfast host, Vishal) We're back in the US now and I'm still reminiscing of our restful stay at the Leela, the green garden, the waterfalls, and the lovely live music. Thank you so much!
Stayed 4 nights in Feb 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!It was a pleasure to have you stay at The Leela Palace and we thank you for sharing such wonderful feedback about your stay.At The Leela Hotels we believe that people are our biggest assets and feedback such as yours, reinforces our belief. We take personal pride in delivering warm, intuitive, and genuine service for all of our guests.I have shared your feedback with the entire team and I can assure you that your recognition will motivate them and help us to continue striving to create exceptional experiences for our guests.Thank you for taking the time out to share your feedback and we hope to have the pleasure of welcoming you back. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Khamit

Stayed 7 nights in Jan 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Absolutely clean. Less luxury now. No access to balcony for this room type, beware.
Stayed 3 nights in Jan 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General

10/10 Excellent

Ramana

Response from Madhav on Nov 10, 2023
Dear Guest, Greetings from The Leela Palace Bengaluru!Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

10/10 Excellent

Eric Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Leela is iconic, and yet reasonably priced relative to peers in the vicinity. Finest service I’ve ever benefited from. Not just personable, but catered to you as a person. They brought me not one, but two birthday cakes, and even offered to take me on a quick tour of the city on the way to the airport at no additional charge. I’m grateful to my friends at the Leela, and look forward to returning someday.
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay.We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

jaya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with spacious dining areas and luscious green surroundings

8/10 Good

Mayur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the fittings need to be updated and maintained. For example, 3 of the 5 power sockets did not work - so we needed to share 2 sockets between 3 people for charging phones, smart watches, mobile phones and laptops. Some carpeted areas had worn patches. Overall, a very good hotel with some defects.
Stayed 3 nights in Dec 2022
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Parmjeet

Stayed 4 nights in Dec 2022
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 Good

BILLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. More hype than substance. Several instances of entitled guests treating hotel staff in a way that made me want to leave.
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel (Palace) to stay in Benagalore!!!!
This is indeed a Palace and you are treated like royalty. If you are in Bangalore, there is only once place you should pick!!!
Stayed 5 nights in Oct 2022
Response from MS on Nov 21, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Please do give us an opportunity to welcome you again. Warm Regards,Madhav SehgalGeneral ManagerThe Leela Palace Bengaluru

10/10 Excellent

Mala Bhaskara, Andover

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and serene environment within the city. Came for two days but ended up extending for a week! Can not forget the breakfast and food options. Room service was great. Great hospitality and very friendly and helpful staff.
Stayed 2 nights in Aug 2022
Response from Madhav Sehgal on Aug 17, 2022
Dear Guest, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments regarding the sumptuous food and expansive rooms. I will ensure that your feedback is shared with the entire team who made a memorable stay. We look forward to the opportunity to welcome you back soon to The Leela Palace Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 Excellent

Adit, Auburn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally attentive staff. Excellent indoor and out door dinning space. Great food -outstanding breakfast buffet.
Stayed 4 nights in Jul 2022
Response from Madhav Sehgal on Jul 29, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to dine with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 Excellent

SANDEEP

Stayed 1 night in Jul 2022
Response from Madhav Sehgal on Jul 27, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 Poor

Naresh, Chandler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was horrible as they messed up the rooms and the guests names. And because one room didn’t have the free lunch and other benefits, the billing process also got messed up. The restaurant and reception hardly had any good link to exchange information. One didn’t know what other side was doing. On the positive side, the rooms are very clean, quiet with great buffet and amenities. I wish the check in and check out process was smoother along with the billing adjustments we had to go through and waste 45 mins of extra time for both check in and check out. And also, waiting for getting the checks and food orders were longer compared to their competition. Other than that, hotel was great.
Stayed 2 nights in Jun 2022
Response from Madhav Sehgal on Jun 28, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the check in and check out process. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 Good

Deipak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personalized and Excellent Service
A feeling of grandeur and a stay to remember. A place you must stay and appreciate the palace decor and excellent service !! Keep it up.
Stayed 1 night in Jun 2022
Response from Madhav Sehgal on Jun 28, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 Poor

Ajay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Checkin time, distance of room from elevator, crowded breakfast buffet and really spooky corridors leading to the room.
Stayed 2 nights in Jun 2022
Response from Madhav Sehgal on Jun 28, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the check in time and the crowded breakfast buffet. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 Good

Latha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi service was good, but didn't find much options/channel entertainment with other region languages in cable connection(television)
Stayed 4 nights in Jun 2022
Response from Madhav Sehgal on Jun 28, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the Wifi service and the channel options for your entertainment. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 Good

Naveen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palatial and exquisite
Stayed 3 nights in May 2022
Response from Madhav Sehgal on Jun 28, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing time as a solo female traveler at the Leela. Everyone was friendly and courteous, the grounds are beautiful as is the hotel itself. I booked a guide/driver who took me to some top sightseeing spots in a nice car and made me feel safe. Also had a nice 30 min massage and made use of their steam room, sauna, and whirlpool. Wide variety of delicious food options. Amazing experience and hope to be back with my family one day.
Stayed 2 nights in May 2022
Response from Madhav Sehgal on Jun 28, 2022
Dear Guest, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially with those who have contributed to your memorable stay. We look forward to the opportunity to welcome you back soon to The Leela Palace Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

6/10 Okay

Avinash

Stayed 1 night in May 2022
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

SUDARSHAN

Stayed 1 night in May 2022
Response from Madhav Sehgal on May 26, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! Thank you so much for sharing your wonderful experience with us. I thank you for choosing to stay with us and for taking time to review your experience. I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guest’s expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 Poor

Ravi

Stayed 2 nights in Apr 2022
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2022
Response from MS on May 26, 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! Thank you so much for sharing your wonderful experience with us. I thank you for choosing to stay with us and for taking time to review your experience. I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guest’s expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 Excellent

Sachita

Stayed 3 nights in Apr 2022
Response from Madhav on Oct 12, 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru