Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Watervliet, MI

Posted Feb 25, 2015
Pros: Whirlpool suite for our anniversary.
Location: Close to restaurants and shopping, short drive to lakefront beaches.
Nice hotel suite, nice warm pool too! Staff were all friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort Suites Benton Harbor

Posted Feb 5, 2015
Pros: The beds
Cons: Finish the renovation
Location: close to Whirlpool headquarters
Currently under renovation so the lobby was a little bare and construction materials visible.
5 out of 5
Recommended
for Families
by A verified traveler

Great stay after a bad ND game.

Posted Nov 18, 2014 on Hotels.com
Breakfast was great! Pillows were great. staff was friendly and great.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2014 on Hotels.com
2 out of 5
by A verified traveler

Just OK /

Posted Oct 17, 2014
Pros: beds comfortable / hotel staff were very nice
Cons: coffee in the lobby / update / swimming pool didn't look very inviting either.
Location: Fruitful vine wine trip was nice.
Beds are comfortable, but I like a "newer hotel". I think it is just showing its age a little bit. Staff were nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Benton Harbor stop-over

Posted Sep 22, 2014
A one night stay as it was just a stop over in a long weekend getaway. I called ahead to ensure late check-in. Hotel was easy to find, well kept, and the front desk person was very pleasant. Since we arrived late we were hungry, but there wasn't much in the way of snacks in the lobby "store". The room was clean and quiet, but the bathroom had some cleanliness and cosmetic issues. The cleanliness issue had to do with the undermount sink not being cleaned under the lip of the counter or at the overflow drain so there was a build up of disgusting black gunk on both. The cosmetic issue was a result of water damage from the room above. You could tell that an attempt had been made to fix some of it, but I think they could have done a much better job.
2 out of 5
Recommended
for Personal Event
by Yvette

This traveler left a rating score only Posted Sep 16, 2014 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Worst stay at a hotel ever

Posted Sep 16, 2014 on Hotels.com
Fire alarm went off 3 seperate times at 3 am 315am and 330am because a guest decided they wanted to smoke in there room. The hotel didn't even say sorry for the scare. Will never stay at this hotel again.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

Clean and comfortable

Posted Sep 10, 2014 on Hotels.com
I am very picky about hotels. This was one of the nicest. Very clean and bed was comfortable . Lots of room with mini fridge and microwave. No bedbugs! Great breakfast! Only downside is that some things could use some updating. Front desk staff was very friendly and helpful with directions to beaches and downtown things to do as well as restaurant recommendations. We would definately stay again and would recommend to others looking for a hotel.