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Reviews of Peach Tree Inn and Suites

2.5 out of 5
Peach Tree Inn and Suites
8258 Arnt Blvd, Watervliet, MI

Reviews

7.4

Good

Rating 10 - Excellent. 212 out of 607 reviews" "
Rating 8 - Good. 161 out of 607 reviews" "
Rating 6 - Okay. 108 out of 607 reviews" "
Rating 4 - Poor. 61 out of 607 reviews" "
Rating 2 - Terrible. 65 out of 607 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time and so did my family everyone was very nice and the swimming park was awesome
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, with his distinguished British charm, impeccable manners and genuine concern for the well-being of guests truly set Peach Tree Inn and Suites apart from the rest, ensuring that every. The guests felt special. In conclusion, It was an absolute pleasure and memorable stay. Also amazing housekeeping service , cleanliness of the rooms.
Stayed 2 nights in Mar 2024

4/10 Poor

richard

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Gross bathroom sink- toothpaste and stubble hair, probably wasn’t even touched. One of the bath towels had brown stains on it, used it for the floor since the floor was wet from no shower liner with a cloth curtain. No hand soap in bathroom. Conditioner was empty in shower. Snack bar in lobby was not stocked. Coffee in morning was empty. This used to be a Fairfield by Marriott and was definitely a nicer facility. Will only stay there again because it close to business, after inspection, otherwise I’ll stay further up 94
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean & convenient
Stayed 4 nights in Nov 2023

6/10 Okay

ABRAHAN

Traveled with family
Liked: Cleanliness
Good
Stayed 1 night in Nov 2023

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was just ok. Blood on Mattress corner in room 332. Door hard to open due to carpet. Curtains fallen. Shower head coming off of setting. Overall was ok
Stayed 3 nights in Nov 2023

8/10 Good

Raynell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. We liked the attached water park.There was some confusion about the cost of the water park so I suggest you call the water park ahead and get the scoop if you plan to use it!
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Dated, but clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Stayed 1 night in Sep 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Michelle L.

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I picked this hotel for my family because of the pool and arcade/game room. After paying my non-refundable room rate, I learned at check-in that the pool and arcade/game room were closed for renovations. However, the next morning I woke up with bug bites. We found some small black dots the size of a period at the foot of our bed and one small bug--I think that the bed had bed bugs. I reported it to the front desk, and they seemed grossed out but never even apologized. I have spent the last week trying to heat-up everything that we brought with us to try to avoid bringing home any bugs--which has been extremely inconvenient. I was not given any refund, being told that the "original cancellation policy" applies (it's non-refundable). I will never stay at a Marriott hotel again after this, and I'm not happy with Expedia either. This hotel and experience were AWFUL.
Stayed 1 night in Sep 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very disappointed that there wasn't a pool or hot tub even though it is advertised
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Oscar m

Stayed 4 nights in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Rachel

Stayed 2 nights in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Judith, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Jerry

Liked: Cleanliness
The tub faucet leaked considerable and continually. Prefer if the HVAC fan could be set to run constantly but only "auto" was available. The front desk did not seem to care the tub faucet ran continually.
Stayed 2 nights in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Magge

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My dad asked if he could get some garbage bags for our room since the bins didn’t have them. The front desk attendant just said “no you may not”. Then the next morning at breakfast at 8 am everything was empty, just crumbs. In the kitchen there was one gal working like crazy, and then there were three workers at the front desk just chit chatting and laughing while the kitchen lady clearly needed assistance with the large crowd waiting for breakfast.
Stayed 2 nights in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Patti

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Bonnie

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

KAREN

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Booked the property based on the amenities. It is advertised with a bar/lounge, restaurant, deli, indoor pool. None of them were available. Very disappointed! Room was average, but not the standards i was expecting from a Marriot property. Could not recommend!
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Igor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Piotr

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Mold on bathroom walls - I can provide picture Shower valve leaking constantly. Shower valve was turned to the point that I thought it was stuck. My wife couldn’t open it at all. Once I opened it and used it I had to twist it off with a lot of power. Otherwise it was constantly leaking. Very rude and irresponsible employee at check in. I asked for a room on second or third floor and he told me he doesn’t have anything available. Then he hand me a key with a room number 300 which was good but I at weird. A minute ago he specifically said he only has ground level available. After he checked us in, he informed us that the pool is closed. I haven’t responded to his announcement yet while he said “ if that’s a problem I will be more then happy to cancel your reservation and you can take your pack some please else. First of all - we are family not a pack. Second of all - he should inform us about it before checking in. I found it very rude. Breakfast - worst ever. There was literally nothing left to eat once we got there around 8:45 am. Bowl with bacon was Bowl with scramble eggs was empty There was no toast, milk, cereal, coffee, apple juice or paper plates! Literally there was only bagels and orange juice. When I told the staff about it there wasn’t much of reaction or apology. The wood started making its way out in about 30 minutes. At that time there was about 40 people with small kids waiting for the breakfast. Trash cans in the dining area were overflow
Stayed 1 night in Aug 2023
Response from Marrissa on Sep 23, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Amenities
This was not worth the money I paid. The hotel is pretty much out in the middle of no where and to pay ove $200 for the room was really ridiculous. The room was ok. The tv was awful. You couldn't get half the stations. There really wasn't anything around to do. If you wanted to visit some place interesting you had to drive at least 10 to 20 minutes. Bottom line is way to expensive.
Stayed 1 night in Aug 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Barbara,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Lora

Traveled with family
Disliked: Cleanliness, amenities
I was very disappointed that Expedia advertised a suite that sleeps 5 and they only had rooms that accommodated 4 people. I had no other choice but to get another room which was not in my budget! Very dissatisfied!
Stayed 1 night in Aug 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Lora,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We loved price & location...but that's it...
The location was great if you want to hit South Haven and St. Joseph. Price was great compared to renting closer to beach. Hotel was nothing fancy to say the least...room was clean but in rough shape...parking lot was full of weeds. Breakfast was just ok...pool closed, waterpark closed, bar never open, snack area was barren. Staff was very friendly but for some reason we got no house keeping service?
Stayed 2 nights in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Brian,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Debra

Liked: Staff & service, room comfort
The room was spacious but the carpet needed to be cleaned or replaced. We had a room next to the highway and it was very noisy. The employees were friendly😊
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
At first glance, the appearance was nice inside. Once there, we noticed that all the carpets were filthy which made it hard to feel comfortable in our room. Our bathroom tub was worn-out. Breakfast was good.
Stayed 2 nights in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Aileen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
WORST FAIRFIELD IN MICHIGAN
The condition of this property is astonishingly poor. With a 24hr dispensary across the street and a generally sketchy area we did not feel entirely safe here. The staff are managing under the circumstances but were very inflexible.
Stayed 2 nights in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Aileen,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 2 nights in Jul 2023

2/10 Terrible

alice

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom sink would not drain. The air conditioning did not work. The bathroom was not clean. The room smelled like smoke. There was food on the floor of the elevator. There were fruit flies all over the bar area. The pool was not open. The garbage cans outside were overflowing. The outside was not presentable at all. Everything outside looked dirty. I will never stay there again. The people at the desk did not care at all. It was disgusting.
Stayed 1 night in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Alice,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

RUSS

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Liked: close to I-94. Disliked: too close to I-94 (noisy), had to change rooms twice (dirty RM, sink & tub slow to drain, broken lamp, no microwave, terrible breakfast). Liked: staff very nice and accommodating, enjoyed the area.
Stayed 5 nights in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Russ,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Gary L

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool closed, restaurant closed, no remote for the TV, no tea at breakfast, no ice machine on the floor, no trashbags in wastebaskets. Marriot price but Motel 6 experience. Friendly and helpful staff was their strength.
Stayed 1 night in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Gary,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

William

Traveled with family
Disliked: Staff & service
Dont bother with the breakfast bar
They had no tea available for guests. 4 cereal boxes for guests that were gone by 7:15 Ran out of forks. I travel alot and in Marriotts but this was the worse breakfast bar I have exerienced.
Stayed 1 night in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
William,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

JEANNETTE, Melrose Park

Liked: Cleanliness, staff & service, property conditions & facilities
Has an indoor water park, but it was closed so couldn’t try it out.
Stayed 1 night in Jul 2023

2/10 Terrible

Lorena

Stayed 2 nights in Jun 2023

6/10 Okay

Sheila

Liked: Room comfort
Do better next time Fairfield
When we checked in and got to our room, there was no tv remote and the curtains could not close. As far as the breakfast is concerned, by 8:30 am, the food choices were next to nothing, with only one attendant ding all of the work. This was on a holiday weekend, a packed hotel and the breakfast was supposed to last from 7-10. Being that we got a pretty cheap rate for the room I’m not that disappointed, but they could do better.
Stayed 3 nights in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Sheila,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was really comfortable, pillows were the best. Staff members were very professional. I was just really unhappy about other guest setting off fireworks at 10:30 at night until almost midnight right by our window. There is that little vacant lot next to the hotel and it was full of debris this morning and kept us up really late. We needed to leave early this morning to make it back home for work. Needless to say, that didn't happen. There were not an ice machine on the 3rd floor. Even though there is a sign for one. The breakfast was prob the worst breakfast I've ever had. The sausage gravy literally made me want to throw up. It was VERY unpleasant. And I realize it's a complementary thing, but it should be editable at the very least. The eggs were powdered eggs, but at least throw in some salt pepper. Speaking of which, they didn't offer any. I know they're trying to be cost effective but we specifically picked this hotel because I had a complimentary breakfast, but ended up going to other places for breakfast. We won't be returning to this hotel. We will prob just get and Airbnb.
Stayed 2 nights in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Tammy,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Jerome

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we were needed to be. Clean would stay here again
Stayed 1 night in Jul 2023

6/10 Okay

Hessa

Traveled with family
The breakfast was horrible, half of the things were not there. Please make improve
Stayed 1 night in Jul 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Hessa,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Rebecca

Disliked: Staff & service, property conditions & facilities
They missed my wake up call. There was no one at the desk when i needed to check out. There were cracks in the bathtub. The curtain was ripped. The power outlets on the night stand didnt work
Stayed 1 night in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Rebecca,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Tammy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
No pool took my grand daughters on a trip 5hours away and then the room only had 2beds. The staff did an upgrade but then feces on toilet I cleaned it up I was too tired to complain. Wanted to cancel but I was tired. Very upset
Stayed 1 night in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Tammy,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

kristina

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I've stayed with Marriott for years and this has been my most disappointing stay. No where did it say pool or hot tub were closed just said water park. There were nails in the parking lot due to roof work being done. Breakfast was cold not hot like it was suppose to be and they had the serving spoons just sat on counter everyone was touching. There wasn't much at the exit area it was located in also.
Stayed 3 nights in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Kristina,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Megan

Traveled with family
Disliked: Property conditions & facilities
Extremely disappointed that the pool wasn’t open. I would not have book this hotel if I would had known that. The cleanliness and amenities such as continental breakfast were okay. There were doors that had the wires exposed where the key card entry pad should have been.
Stayed 1 night in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities
Room was fine. Free Breakfast was not -- food tepid, running out.
Stayed 1 night in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It needed significant maintence. No worth the price. Black mold spots even on bathroom ceiling
Stayed 1 night in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Denise,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Shelly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty floor. Nasty smell.
Stayed 1 night in Jun 2023
Response from Fairfield Inn - Watervliet on Aug 8, 2023
Shelly,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.