Exterior

Reviews of Holiday Inn Springdale/Fayetteville Area, an IHG Hotel

3 out of 5
Holiday Inn Springdale/Fayetteville Area, an IHG Hotel
1500 South 48th Street, Springdale, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 453 out of 714 reviews" "
Rating 8 - Good. 170 out of 714 reviews" "
Rating 6 - Okay. 52 out of 714 reviews" "
Rating 4 - Poor. 23 out of 714 reviews" "
Rating 2 - Terrible. 16 out of 714 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly and the room was super clean and quiet!
Stayed 1 night in Apr 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Omar, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us and we are eagerly anticipating your next visit. Best, Jayson Janda, GM

6/10 Okay

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter person double billed me. I was billed thru Expedia and then charged separately upon check in. I hope it’s been cleared up by now
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Tom, Thank you for taking the time to share your review. Upon check-in, a credit card is required for incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Jayson Janda, GM

10/10 Excellent

Terrisa

Traveled with family
Liked: Amenities
Great place
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Terrisa, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Jayson Janda, GM

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying at this hotel. Breakfast needs to last until 0930 on weekdays.
Stayed 2 nights in Apr 2024
Response from GM on Apr 12, 2024
Dear Stanley, Welcome back! We are glad to have provided another great stay and I've noted your recommendation regarding breakfast. We value your patronage and your kind review. Best, Jayson Janda, GM

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Jennifer, We appreciate your kind review and are delighted to learn that our team's efforts had a positive impact on your stay with us. We enjoyed having you as our guest and hope to see you again soon. Thank you for choosing us! Best, Jayson Janda, GM

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean hotel.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Carla, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our friendly staff and very clean hotel. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Jayson Janda, GM

8/10 Good

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean staff was very accommodating
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Leon, Offering clean rooms and accommodating service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Jayson Janda, GM

10/10 Excellent

Candace

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, very accommodating. Close parking
Stayed 1 night in Mar 2024
Response from Holiday Inn Springdale on Mar 29, 2024
Thank you so much for your kind review. We pride ourselves on our guest service and happy you enjoyed our hotel. We look forward to seeing you again on your next visit.

10/10 Excellent

Estellia

Stayed 1 night in Mar 2024
Response from GM on Apr 21, 2024
Dear Estellia, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Jayson Janda, GM

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Tracy, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jayson Janda, GM

10/10 Excellent

Boldness

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Boldness, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Jayson Janda, GM

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!!
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Danielle, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Jayson Janda, GM

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Holiday Inn Springdale on Apr 3, 2024
Thank you so much for your review. I'm so happy that you had a great stay! I will be sure to share your review with the hotel staff. Thanks again and I look forward to seeing you again soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and I felt safe.
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Amanda, Thank you for your business and for taking the time to share a review. I am glad you felt safe and appreciate you noting our overall cleanliness. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the good work. Please come see us again soon. Best, Jayson Janda GM

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a nice area and decent bar. Quiet and clean.
Stayed 2 nights in Feb 2024
Response from GM on Mar 5, 2024
Dear Clinton, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Springdale at our Holiday Inn. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Jayson Janda GM

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Kelli, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Jayson Janda GM

10/10 Excellent

Amy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Amy, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jayson Janda, GM

10/10 Excellent

Jovanni

Stayed 1 night in Feb 2024
Response from GM on Mar 27, 2024
Dear Jovanni, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Jayson Janda, GM

10/10 Excellent

Kwesi

Stayed 1 night in Jan 2024
Response from GM on Feb 21, 2024
Dear Kwesi, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jayson Janda GM

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Springdale on Feb 28, 2024
Thank you so much for your kind review. We look forward to seeing you again on your next visit.

10/10 Excellent

Mallory

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Springdale on Feb 28, 2024
We truly appreciate your kind review, and we look forward to seeing you again in the future!

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
My Stay
The day front desk was very kind and compassionate and welcoming. I was disappointed in the breakfast not being complimentary and the charge of $15 per person for it. There were dirty dishes and it wasn't what I would expect a $15 per person breakfast to be.
Stayed 2 nights in Jan 2024
Response from GM on Jan 19, 2024
Dear Anonymous,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our dedicated team members, and I look forward to sharing your kind words. I am disheartened, though, to hear your breakfast experience did not meet our high expectations. Your feedback will be shared to ensure we are doing all we can to provide every guest with an exceptional stay on every visit. I would love the opportunity to regain your confidence and continue to be your hotel of choice when visiting the area.Sincerely,Jayson JandaGeneral Manager

8/10 Good

Bryan

Business traveler
Liked: Staff & service, amenities
The positives, it was conveniently located, and had a lot of amenities in the staff was very friendly. The downside, it was dated and had stains on the couch in my room.
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Bryan, Thank you for being our guest and for taking the time to review our hotel. I especially thank you for recognizing our hard-working staff; our team strives to provide every guest with an exceptional experience. We look forward to welcoming you again with the expectation your next stay will be even better. Best, Jayson Janda GM

8/10 Good

Jetta

Business traveler, Traveled with family
Liked: Staff & service, amenities
Old and a little outdated rooms.
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Jetta,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon.Best,Jayson JandaGeneral Manager

10/10 Excellent

Sanderson

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Sanderson,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Jayson JandaGeneral Manager

10/10 Excellent

Estellia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear Estellia,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Jayson JandaGeneral Manager

10/10 Excellent

Alexa, Kearney

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Evertything about this hotel is perfect~ The staff, the room, the bed, the shower, the location. All perfect!
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Lisa,This is what we LOVE to hear; thank you for making our day! Our team strives to provide an exceptional experience all around, and it's great to know it made a difference! It was a pleasure to host you, and we hope you will find a reason to visit again soon.Best,Jayson JandaGeneral Manager

10/10 Excellent

Walter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Feb 21, 2024
Dear Walter, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Jayson Janda GM

8/10 Good

Glamour

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean, just a bit lonely
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Glamour,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Jayson JandaGeneral Manager

10/10 Excellent

Manson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Connie Michele

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint was that I didn’t know I needed to request room service. I just wished the person that checked me in would have informed me of this.
Stayed 3 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Connie Michele,Thank you for your kind feedback. We know that our guests have various comfort levels with staff in their personal space after a pandemic. Our guests can contact the front desk to request a room cleaning, trash pick-up, or just a few extra towels. I'm very sorry that this was not communicated to you upon your arrival. We appreciate your patronage and hope to host you again.Best,Jayson JandaGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tanikkia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome and great.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Tanikkia,We are thrilled that we provided you with an awesome and great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Jayson JandaGeneral Manager

8/10 Good

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! The only minus is the quite firm mattress, but that is a personal choice. Staff was courteous and attentive, and the breakfast buffet was great. Cleanliness was superb and plenty of towels in the bathroom. We'll be back!
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear kenneth,Thank you for sharing this frame-worthy review. I feel our hotel is one of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated, as is your intention to stay with us again. We look forward to serving you in the future.Best,Jayson JandaGeneral Manager

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly!!!
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Dear Darrell,It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Jayson JandaGeneral Manager

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service
Friendly and welcoming at front desk. Quick check in. Clean rooms. When flushing toilet it made loud noises. Breakfast buffet was uninspired and luke warm. Easy parking. Pool area needs some plants or something.
Response from GM on Dec 5, 2023
Dear Peter,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Jayson JandaGeneral Manager

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our thermostat was not working properly but the maintenance guy was able to fix it and everything else was great.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Christina,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Jayson JandaGeneral Manager

8/10 Good

Pamela A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very clean, our room was large with a comfy bed. Close to many restaurants, Cheers Liquor store & just a wide variety of shops. We stayed in and enjoyed the bar's club sandwich & can't remember what my husband had😉but he said it was great. Eric the bartender took great care of us! The breakfast at Tiffany's (there in the hotel) was amazing! Cheese in the eggs, yummy! We will definitely stay here again!
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Mary Melissa,Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Holiday Inn. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.Best,Jayson JandaGeneral Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Stayed 1 night in Dec 2023

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Bed was comfortable, easy to check in, and clean
Stayed 1 night in Nov 2023
Response from GM on Dec 5, 2023
Dear Rachel,We are thrilled to hear that our ease of check-in and high cleanliness standards made for a first-rate experience with us! It was a pleasure to host you, and we very much hope to welcome you back again soon. Thank you for choosing us!Best,Jayson JandaGeneral Manager

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to the interstate and getting around NWA.
Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Dear Joe,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon.Best,Jayson JandaGeneral Manager

10/10 Excellent

Christy

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and inside of hotel great
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Dear Tom,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Jayson JandaGeneral Manager

8/10 Good

Shonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Renea

Liked: Cleanliness, staff & service
The kids ❤️❤️❤️❤️❤️ the pool. The staff was super nice. It was very quite in the motel. Very clean place to stay.
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Renea,It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best,Jayson JandaGeneral Manager