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Reviews of Wingate by Wyndham Bentonville AR

2.5 out of 5
Wingate by Wyndham Bentonville AR
7400 Sw Old Farm Blvd, Bentonville, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah, Lebanon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to airport and a little out of town, so we had to drive to find a restaurant for dinner. But it was clean, quiet, rooms good size, we enjoyed the hot tub and the breakfast was good.
Stayed 1 night in Apr 2024
Response from George on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from George on Apr 14, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Deborah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty and soap and shampoo needed refilled
Stayed 1 night in Apr 2024
Response from George on Apr 12, 2024
Thank you for staying with us. We apologize for the condition of your bathroom upon check-in. We will certainly address the issue with our housekeeping staff. We also appreciate the feedback.

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean but absolutely nothing in area that’s walking distance. Hotel does have shuttle that will take you into town for cheaper than Uber
Stayed 1 night in Apr 2024
Response from George on Apr 6, 2024
Thank you for choosing to stay with us. We appreciate your feedback!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Needed a place to stay close to the airport for an early morning flight. It was perfect and they had breakfast items early and fresh coffee. Made my day! Front desk was friendly and check in was fast.
Stayed 1 night in Mar 2024
Response from George on Apr 5, 2024
Thank you for staying with us. We greatly appreciate your feedback.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place returning customer
Stayed 1 night in Apr 2024
Response from George on Apr 5, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from George on Apr 5, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Dana

Traveled with partner
Hotel has no water, hope it’s on soon or I will ask for a refund.
Stayed 1 night in Apr 2024
Response from George on Apr 3, 2024
We apologize for the inconvenience. The main water line for the city of Bentonville collapsed last night. Water service was restored to the hotel within an hour.

2/10 Terrible

Alicia

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
They have bed bugs and still charged us for our 5 rooms. The 5 rooms were supposed to all be $115 through Expedia however once we checked it only 3 rooms were $115 another one I was charged $125 and the another one was $140. All 5 rooms were the exact same room on the same floor. Whenever we found the bed bugs the hotel maintenance men and housekeeper said yep that’s bed bugs for sure and said they would notify the manager. The manager said that’s weird that’s never happened here before. We should have received a refund. I did not have the time to argue with him as my family and I were on the way to a funeral. We will never stay in a Wyndham hotel again anywhere. Not only are we out of over $500 on the rooms but at least $1000 or more in all of our belongings that we had to throw away.
Stayed 1 night in Mar 2024
Response from George on Mar 30, 2024
I would like to clarify. Regarding the room rates, you booked these rooms through Expedia and the rate per room is based on what you agreed to with Expedia at the time of your booking. The hotel has no control over the rates guests pay when booking through a third party. Secondly, you reported finding a single insect on the bed. When maintenance arrived to confirm, the guests were sitting on the bed with the insect on the bed. There were not several bugs as you've indicated. You also stated that if there was a bug in one room then there were bugs in the other rooms as well. The manager also informed you that she would not make any decision on refunds until a certified pest control agent came and inspected the rooms. After inspection, the pest control agent reported that he did not find any insects, nor, did he find any evidence that there were bed bugs in any of the rooms.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from George on Mar 30, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Gerry

Business traveler
No one ever indicated that not only was it isolated but they offer NO ASSISTANCE with shuttle services or anything else. There is no restaurant service within or even nearby. Cab services cost as much as a car rental
Stayed 1 night in Mar 2024
Response from George on Mar 29, 2024
Thank you for staying with us. Our shuttle service is for drop off and pick up to the airport. We do not travel to surrounding communities to pick up guests and bring them to the hotel which is why you needed cab services. While we are isolated with our location, there are several food delivery options available to hotel guests.

8/10 Good

David, St Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place set Off from most everything. Food 10 minutes away which is no big deal just beware
Stayed 1 night in Mar 2024
Response from George on Mar 30, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George on Mar 27, 2024
Thank you for staying with us. We apologize that your stay did not measure up to your expectations. Please let us know where we can improve so we may provide the best service possible to our guests.

10/10 Excellent

Roger

Liked: Staff & service, property conditions & facilities
Great staff (helpful). Nice room, great breakfast
Stayed 1 night in Mar 2024
Response from George on Mar 18, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from George on Mar 17, 2024
Thank you for staying with us.

10/10 Excellent

Chantel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and quiet and clean. There was a Dollar General nearby and it was near the airport. To dine you had to drive at least 15 - 20 minutes back into town, but other than that, it was a very nice place. We would stay there again!
Stayed 1 night in Mar 2024
Response from George on Mar 16, 2024
Thank you for staying with us. We greatly appreciate your feedback.

8/10 Good

EDUARDO

Stayed 1 night in Mar 2024
Response from George on Apr 3, 2024
thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from George on Mar 30, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Lawrence

Stayed 3 nights in Mar 2024
Response from George on Mar 30, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Allison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, rooms were clean. Out of town not much traffic. The breakfast was wonderful. Would stay there again.
Stayed 1 night in Mar 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Appears to be newly renovated, good breakfast. Everything very clean
Stayed 1 night in Mar 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate the feedback!

8/10 Good

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
proximity to the airport is excellent , along with car storage and shuttle service.
Stayed 1 night in Feb 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness
Great service
Stayed 2 nights in Feb 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alma, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub in my room looked like someone attempted to PAINT it white and then realize, it was a bad idea. There was a used washcloth hanging on the shower curtain rod. The “housekeeper” had the nerve to leave a note: “Enjoy your stay.” Uneven flooring made me feel drunk. Note a good stay. Transportation didn’t pick me up as promised from the airport.
Stayed 1 night in Feb 2024
Response from George on Mar 13, 2024
We apologize that your stay with us did not meet your expectations. We strive to provide the best service possible. If you had notified the front desk of the room's status, he/she would have certainly moved you to a different room. Our shuttle service is on demand so you would need to call from the airport when you were ready to be picked up. We apologize for any confusion and/or inconvenience.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from George on Mar 20, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason they didn’t get all 5 stars is because the rooms fridge was left unplugged. There was water in the floor that we had to mop up. We got excellent customer service when I went down to ask for a toothbrush and paste since our airline didn’t have our luggage. She apologized for the wet floor. The other issue was when we headed to breakfast I almost stepped into the broken elevator. If I hadn’t looked down, I would have fallen into the elevator about 1.5 foot down. The door was wide open. No visible signs it was broken. My husband a chair in front of it and we told the front desk person. When we went back to the room they had put red tape across the elevator door.
Stayed 1 night in Feb 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We apologize for the inconveniences you experienced. We were unaware of the elevator situation until you brought it to the attention of the front desk, upon which our maintenance crew was notified and the elevator taped off.

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean. Breakfast was great. Staff friendly
Stayed 1 night in Feb 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Marsha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hotel near the XNA (Fayetteville) airport. My flight got in at midnight. A staffer was there to check me in at about 12:30. It is neat and clean, easy parking, and they serve a buffet breakfast from 5 am to 9 am. They have coffee and tea in the room Very comfortable.
Stayed 1 night in Feb 2024
Response from George on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for choosing Wyndham!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Thank you for choosing Wyndham!

10/10 Excellent

Changqing

Liked: Cleanliness, staff & service, property conditions & facilities
I like it is 3 minutes shuttle to the airport
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for choosing Wyndham!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night it was very acceptable
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Thank you for choosing Wyndham! We hope to see you again soon!

8/10 Good

Vernon

Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Thank you for choosing Wyndham!

10/10 Excellent

Elizabeth

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from GM on Jan 22, 2024
Thank you for choosing Wyndham! We hope to see you again soon!

8/10 Good

Robin

Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you for choosing Wyndham! We hope to see you again soon!

10/10 Excellent

CAROLYN, Bella Vista

Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you for choosing Wyndham! We hope to see you again soon!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mediocre.
The people were friendly. But the room was weird - and it was even an upgrade. But it was just barely ok and didn’t even come close to wowing me. I requested a 4AM shuttle to the airport twice (once online and once on the phone) and said that was fine but when I arrived and checked in they said they were booked? Also there was no coffee pot to even brew coffee which we desperately needed at 4am. Other than that it was just ok.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you for your review. We sign our shuttles up at CHECK IN. Not before. So if the check in person wasn't told then you wouldn't have gotten on the shuttle list. We schedule our shuttles the night before by room number. So we couldn't have added you prior. I apologize for the inconvenience.

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

10/10 Excellent

Patricia

Business traveler
Liked: Staff & service, property conditions & facilities
This is the only hotel located close to XNA airport. Desk staff was friendly and efficient. They also offer to let you keep your car on their lot and shuttle you to and from airport . Which was convenient in the snowy weather not to have to drive. The shuttle attendees were not talkative or as friendly as the desk and other employees on premises but did their job effectively.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

2/10 Terrible

Laura

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Lack of concern that I was injured while at the hotel due to faulty items in the room. Pillows were TINY and not standard size. Items available for breakfast were subpar unless you like to only eat bread/heavy carbs, there was no fruit or other healthier options available. The Internet went out for several hours, which wouldn't have been an issue except that I was in the middle of a very important virtual business call. I have stayed at some lesser quality (1 and 2 star hotels) that were nicer than this one.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham!

10/10 Excellent

Joyce

Stayed 1 night in Jan 2024
Response from gm on Feb 13, 2024
Thank you for choosing Wyndham!

8/10 Good

Ellen

Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

10/10 Excellent

Nicholas, Spring

Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

10/10 Excellent

Toni

Liked: Amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It's clean, peaceful and close to the airport for our flight.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for choosing Wyndham! We hope to see you again!