Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Bham

Stayed for a wedding, wouldnt return...

Posted Nov 24, 2014
Me & my boyfriend stayed here for two nights for a family wedding. Although I rang up after making my booking, we were placed in the executive suite instead of the mansion house where the rest of the wedding party were staying. This was really inconvenient when meeting up with family ect. After seeing the mansion house rooms i was quite looking forward to checking out our room in the other part of the hotel, but our room wasn't a tenth as good as the ones we had seen. The room was very basic and the bathroom looked like it had come out of a bathroom from a 70s hospital, but not as clean!! The shower leaked, it was dirty & extremely dated. The breakfast in this part of the hotel wasnt nice at all, so the next morning we asked to have breakfast in the mansion house which was better. The hotel reception staff were rude over at the mansion house and we were told that its 'not their fault, what can i do now?' that we were placed into another part of the hotel. The room was red hot in the night making it almost impossible to sleep and we had no aircon & couldnt turn off the radiator. There seemed to be lots of fun things around the hotel to do, rope courses, segway ect but we didnt get chance to do any of them so cant say whether they were any good. Upon checkout they tried to charge £76 for breakfast (two days, two people) so we had to sort that out which was a pain, but they eventually sorted it. In all it was a nice wedding, but the actual hotel and rooms were not impressive.
3 out of 5
for Everyone
by A verified travelerfrom Kent

Room was fine but ..

Posted Nov 8, 2014
Pros: Rooms were reasonable size and facilities within it fine.
Cons: The bar - see above
Location: ----
Room was fine but the bar facilities and atmosphere in the Executive building were bland, it was cold, and the bar menu unimaginative. Very disappointing. Only discovered the next day that there was a bar in the "older building" which looked as if it had more atmosphere. Food was ordered and the vegetarian ceasar salad arrived - with ANCHOVIES! Bar staff did not seem to appreciate that this made it non-vegetarian! However it was replaced with a veggie version that was not bad.
3 out of 5
by A verified travelerfrom b

One night stay

Posted Nov 4, 2014
Like a BMW dealership! Cold and dirty reception area. No personality to this hotel, disappointing for a Devere. Room 210 was tired, rusted wardrobe handles, dirty loo seat. On the back stairs to the rooms there's huge coffee stains up the wall. Litter outside main reception doors. Breakfast was very good.
1 out of 5
by A verified travelerfrom leeds

Not as advertised - very misleading

Posted Sep 6, 2014
Pros: Absolutely nothing. Very poor value for money.
Cons: Staff need to go on a hospitality training course. Very very quickly.
Location: Don't go there in the dark... You won't find it.
5 out of 5
for Everyone
by A verified travelerfrom a

Much better than expected

Posted Aug 29, 2014
I stayed in the mansion house , had a lovely big room, staff very helpful and enjoyed the spa facilities
4 out of 5
for Overnight Stay Before Destination
by mature couplefrom Leicestershire

Great Location

Posted Aug 23, 2014 on Hotels.com
When we arrived it was not clear where to go, we firstly went to the mansion house reception and she told us we were in the executive rooms part of the hotel. After driving to that reception she told us we had been upgraded to the MANSION HOUSE. So we were disappointed no one knew where we were. Finally we found our room. Very large room, tiny tv. When it came to getting ready for dinner we were horrified there was no hot water in the taps. The shower was hot but no running hot water. we let it pass, but to our disgust still in the morning there was no hot running water in the tap, this was reported when we checked out.
4 out of 5
for Personal Event
by markfrom Lichfield


Posted Aug 17, 2014 on Hotels.com
Very nice location. Will stay again. Felt breakfast was over priced.
4 out of 5
for Everyone
by A verified travelerfrom uk

Nice hotel

Posted Aug 16, 2014
Have stayed here twice in the past few weeks. Stay friendly. Room are ok. Food better the second time. Breakfast. Nice selection. Golf course on site.
5 out of 5
for Overnight Stay Before Destination
by Johnfrom Wales

wonderful location

Posted Aug 12, 2014 on Hotels.com
A tranquil setting but only 10 minutes from the M4. Enjoyed a very nice meal at the restaurant, 2 courses for £20 but could have had a less formal meal at the bar downstairs. The swimming pool was appreciated and would have enjoyed a round of golf had time permitted. Very nice stop before hitting London the following morning.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2014 on Hotels.com