Ratings based on 51 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby ascot visitor from london
Mis-soldPosted Nov 4, 2013
Bought a 'superior' room for the night which was meant to have our own kitchen with full length fridge/freezer, microwave... Just a bigger room in general as was advertised. It was a much smaller room with just a kettle and some teas, the bed folded up into the wall for some unknown reason with the most uncomfortable mattress, I only had a few hours sleep. I thought I had made a mistake, read the confirmation again and we were in fact in the room advertised, I even told the reception I was in the wrong room and they said it was a superior... Basically they'll throw you into a room and call it whatever you think you paid for. Wouldn't recommend!
for Everyoneby A verified traveler
Convenient for Ascot RacecoursePosted Oct 27, 2013
Cons: Free wifi...
Short taxi ride to Ascot Racecourse, very convenient.
for Everyoneby jagman from new Zealand
Large room, very quiet, bland servicePosted Oct 21, 2013
Pros: Large quiet room
Cons: Staff friendliness
Location: Not a lot, it's a1970's new town going thru a rebuild. Ascot is close by.
Bracknell is an odd place, currently being bulldozed and modernised. The hotel is large modern and bland. Staff were polite but a bit severe, the duty manager not once acknowledged our presence despite constantly checking the young check in staff member was doing her job properly. The room was much larger than the average UK hotel, very clean and quiet. Free wifi which is a nice touch. Bed bit small but comfortable. Difficult to find an entrance from the road, mainly because of traffic and poor signage, and parking is at a premium outside. Parking available at nearby car park building. I would stay here again, but the staff need to lighten up a bit.
for Familiesby Ami
Posted Sep 1, 2013 on Hotels.com
for Overnight Stay Before Destinationby Raymond from Houston
Excellent stay before flying out of HeathrowPosted Jul 30, 2013 on Hotels.com
Our family of 5 (kids ages 13, 11, 7) needed a place to spend 1 night before flying out of Heathrow and this place was perfect! It's rare to find a hotel room in the UK that can accomodate a family of 5 in one room. With the unusually warm weather, it was really nice to stay in a hotel room with AC.
for Familiesby JIMB from Scotland
Family TripPosted Jul 28, 2013 on Hotels.com
Our two sons,our daughter- in- laws and 4 children were staying at the Grange as part of a Legoland package,and we joined them for three days.Great service,friendly staff,good location for. Legoland and also 35 mins drive to Warner Bros Harry Potter Studio Tour.All in all a great stay,bar meals excellent,breakfasts ideal for children.
Recommendedby A verified traveler
Posted Jul 11, 2013 on Hotels.com
for Everyoneby Suzanne from Davidson, NC
Great location for Royal Ascot.Posted Jul 5, 2013
Pros: Location Staff Room comfort Wifi
Location: My husband and I were there for Royal Ascot which was an easy cab ride away.
The hotel might not look like much from the outside but it was amazingly comfortable and well appointed. The staff was very helpful, warm, friendly and professional. I would definitely return.
good for windsor and legolandPosted Jun 27, 2013 on Hotels.com
no problems just what we needed
for Familiesby Alan from Cambridge
Eventually it was finePosted Jun 25, 2013 on Hotels.com
I booked an apartment for two adults and one child. The hotel assumed we were a husband and wife with a child. In fact it was for a father and my two teenage sons. I had booked an apartment with three beds. Reception gave us an ordinary double with a Z Bed. When I returned to reception the receptionist clearly knew we had been allocated the wring room and wanted to move to the room we had booked so why not realise the error when we checked in. When we finally got the room we had paid for it was great. Very spacious very clean and very comfortable. Restaurant is very expensive for quite mediocre food but not a lot of alternatives in Bracknell.