Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Windsor

Hotel near to town

Posted Mar 10, 2015
Pros: the staff & the bar layout, plenty of sitting area
Cons: only stayed one night, so not really in a position to say
Location: Across the road from a BIG retail park, near to the town of Newbury, Highclare Castle & the racecourse
Staff excellent, efficient & friendly However room far too hot But, comfortable & plenty of hot water!
3 out of 5
by A verified travelerfrom Dorset

Newbury centre

Posted Jan 28, 2015
Pros: It was quiet at night
Cons: See my notes above
Location: The location is hard to find at certain times of the day as so many cars visit the shopping complex.
The reception and bar area is very welcoming, the staff were polite. The room was not what I expected at a Hilton. Some wallpaper off the wall in a corner next to the bathroom; the shower was very difficult to use, it kept slipping and there were no instructions to assist; no information about the TV use, no free WiFi, a worn-out sofa with an armchair in a different colour; the window let in the cold air and there was no lift available,(very difficult if you had a load of suitcases. We come to Newbury several times a year to see my son and our grandchildren, but we will not use this hotel again, so its back to the Regency.
5 out of 5
Recommended
for Everyone
by A verified traveler

Smart Hotel

Posted Jan 12, 2015
Pros: Breakfast (although not Buffet style-as Hotel wasn't busy) was excellent
Cons: The carpets seemed a bit dated, and the pillows were most uncomfortable.
Lovely hotel, welcoming staff, excellent breakfast. Would reccomend this hotel
1 out of 5
Recommended
for Couples
by andriennefrom Andover

not going back

Posted Dec 23, 2014 on Hotels.com
The shower in the room spray everywhere except on you. We had to use the trowels to mop the water up. We asked for more trowels and never got them. Some of the staff was rude when we arrived. Will not go back. Wall paper peeling off the walls.
5 out of 5
Recommended
for Couples
by A verified traveler

Hotel

Posted Nov 26, 2014 on Hotels.com
Lovely!!
4 out of 5
Recommended
for Families
by A verified traveler

bit run down but cosy and relaxing

Posted Nov 18, 2014 on Hotels.com
We've stayed here on a number of occasions and yes it's a bit run down and a bit of a throwback to the 80's but the positives outweigh these things. Staff are always friendly and helpful and the rooms are warm, comfortable and cosy. Breakfast is very good and good value. Eating in is pricey but there are plenty of options nearby or in Newbury.
3 out of 5
Recommended
for Business Travelers
by Dorianfrom ambronay

Good hotel but nothing special ...

Posted Nov 17, 2014 on Hotels.com
Hotel is correct but nothing fency. Hotel room window were giving on the roof ... full of beer bottles, cigarettes, ... not clean. Hot water system has not enough power ... got 2 cold showers which don't help to start the day :(
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol

Perfect for a one night stay

Posted Nov 10, 2014
We were attending a wedding nearby. The hotel was ideally located for us. It gave us all we required - a clean room, helpful staff and a great breakfast.
3 out of 5
Recommended
for Families
by louisefrom Newcastle

Poor room. Horrible sofa bed

Posted Nov 2, 2014 on Hotels.com
When i booked the room online, i rang up and asked if a family room included a sofa bed or a single bed. I was told it included a double bed and a single bed. As i have back troubles a bed was essential. When we arrived we were given our room key. The room was in a terrible condition. Very poorly decorated, unclean and there was a double bed and a very poor condition sofa bed. I rang reception and explained the situation. We were told that family rooms didnt not include single beds only sofa beds but she would upgrade us to a deluxe family room with a better sofa bed. I was not pleased with this but the deluxe room was a vast improvement. The sofa bed was much better and the room was cleaner and decorated nicer.
5 out of 5
Recommended
for Families
by lynnefrom Cwmbran

Breaking the journey home to Wales

Posted Oct 22, 2014 on Hotels.com
family of 4 stayed for one night.a good value deal with excellent breakfast.Staff friehdly and helpful