Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Dorset

Newbury centre

Posted Jan 28, 2015
Pros: It was quiet at night
Cons: See my notes above
Location: The location is hard to find at certain times of the day as so many cars visit the shopping complex.
The reception and bar area is very welcoming, the staff were polite. The room was not what I expected at a Hilton. Some wallpaper off the wall in a corner next to the bathroom; the shower was very difficult to use, it kept slipping and there were no instructions to assist; no information about the TV use, no free WiFi, a worn-out sofa with an armchair in a different colour; the window let in the cold air and there was no lift available,(very difficult if you had a load of suitcases. We come to Newbury several times a year to see my son and our grandchildren, but we will not use this hotel again, so its back to the Regency.
5 out of 5
Recommended
for Everyone
by A verified traveler

Smart Hotel

Posted Jan 12, 2015
Pros: Breakfast (although not Buffet style-as Hotel wasn't busy) was excellent
Cons: The carpets seemed a bit dated, and the pillows were most uncomfortable.
Lovely hotel, welcoming staff, excellent breakfast. Would reccomend this hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol

Perfect for a one night stay

Posted Nov 10, 2014
We were attending a wedding nearby. The hotel was ideally located for us. It gave us all we required - a clean room, helpful staff and a great breakfast.
5 out of 5
Recommended
for Families
by lynnefrom Cwmbran

Breaking the journey home to Wales

Posted Oct 22, 2014 on Hotels.com
family of 4 stayed for one night.a good value deal with excellent breakfast.Staff friehdly and helpful
4 out of 5
Recommended
for Couples
by Nickfrom Rickmansworth

Shame about the wine!

Posted Oct 21, 2014 on Hotels.com
Overall, a very pleasant stay and friendly helpful staff. I couldn't help feeling a little indignified over the price of a glass of wine though, which my partner enjoyed nevertheless. However, let's get real here, £9.70 per glass!! I've heard of "mark up" but that is going a little too far!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good position

Posted Oct 20, 2014
Pros: The breakfast. The room.
Cons: A better understanding of the English language by the staff.
Location: Very good location near retail park and superstore. Not much else nearby but a short taxi ride into Newbury centre with all facilities at hand.
Good position near retail park, and major supermarket. The breakfast was superb, second to none. The Thai curry from room service was bland, and nothing resembling red Thai curry which is strange as the same meal on the menu at the Aberdeen Hilton Treetops is perfect. The evening meal in the restaurant was okay, but nothing special and the steak was stringy and good to take back for a dog. The staff were very helpful if a little slow. On the whole, the hotel was well positioned with a comfy feel and we would recommend it and would return again, with the right deal.
4 out of 5
Recommended
for Couples
by A verified traveler

Fine

Posted Oct 14, 2014 on Hotels.com
Perfectly fine functional hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel

Posted Oct 7, 2014
A party of guests stayed at this hotel to attend a wedding nearby, we arrived early and were pleasantly surprised to have access to our room. The staff were really friendly and nothing was too much bother. Had a lovely breakfast and again the staff were very attentive. Would definitely recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good.

Posted Sep 29, 2014
Pros: Everything was acceptable.
Cons: Egg Station at breakfast - scrambled eggs both mornings..
Location: Close to all amenities, motorway, etc.
Nice quite room, decent breakfast included in the Room Rate and all the staff I met very pleasant. Definitely be back if ever in the area.
4 out of 5
Recommended
for Getaway With Friends
by susie54321from Nottingham

poor kitchen management

Posted Sep 23, 2014 on Hotels.com
The room was clean and the reception staff helpful and friendly. The kitchen management was poor, guests waiting more than an hour for dinner and buffet breakfast dishes not appearing at the same time.