Ratings based on 249 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Humberside

stop over hotel on a journey

Posted Jul 27, 2015
Pros: nice sized room friendly staff and pleasant surroundings
Cons: the rooms need cleaning better and not rushed as it appears
Location: loads to do nearby and local shops and other facilities nearby continued our trip to Oxford the next day which was close by
The hotel was easy to fine in Newbury and was a nice looking place with helpful friendly staff quite old fashion in its appearance but nice the room was large but there were a few issues with the cleaning of the room and the towel's that were provided also a used flannel was left over the shower rail and had not been noticed or removed by the cleaning staff which then left you wondering what else was dirty in the room, I can only assume that there had been a wedding prior to our stay as there were silver heart shaped item left on the floor, although it was a family room for four there were only two cups and one robe with slippers and the hair dryer was also missing when this was pointed out to staff new towel's and a hairdryer were brought up to us and a free breakfast was provided in the morning .
1 out of 5
by A verified traveler from bradford

outdated hotel

Posted Jul 21, 2015
No lifts, no air con in rooms, rooms were 95 degrees, no fridge, hotel is very outdated and needs updating
2 out of 5
by A verified traveler

How can this be a Hilton?

Posted Jul 20, 2015
Pros: Staff, evening meal.
Cons: Decor and more attention to breakfast (egg choices and making sure stuff on the buffet was piping hot.
Location: I have no idea what you can do here. We were just passing through.
Stayed one night. Staff were without exception excellent. Very helpful and friendly. Evening dinner was also good and reasonable value for money (certainly no more expensive than eating somewhere else). The exception being drinks of course. Breakfast was adequate but only eggs offered were scrambled (inedible) and things like bacon were barely warm. But main criticism is that the hotel needs bringing out the 70s and into the 21st century. Tatty furniture in our room, scratched and generally well worn. Even furniture in the dining area looked tatty. General decor was anything but modern. The place could be quite nice. Really, the staff meant we left with a good feeling. Certainly not the decor.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clydebank, UK

Nice enough

Posted Jul 6, 2015
Booked the hotel for one night as we travelled through to meet friends. Booked it for a very good price so certainly proved great value. Fantastic breakfast option and very comfy bed!
2 out of 5
by A verified traveler from UK

No air conditioning throughout the whole hotel!

Posted Jul 3, 2015
Room uncomfortably hot and noisy traffic despite requesting a quiet room. Very poor breakfast. Would not stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice place

Posted Jun 30, 2015
Pros: Comfort
A well kept hotel in a good location, with excellent bar and dining room and veery comfortable rooms. Nice helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from devon uk

very good evening meal

Posted Jun 7, 2015
Pros: Food quality
Cons: Roomshad small double bed
Location: Tesco etc
Nice hotel good room ok location great evening dinner
5 out of 5
Recommended
for Families
by A verified traveler from UK

Exactly what we needed, and great staff to boot!

Posted May 9, 2015
Pros: The staff were the highlight, but everything else was as we expected/needed too.
The hotel was great, room set up as we needed for our family visit, and the staff were truly brilliant- especially at breakfast, where my toddler was truly welcomed and entertained a little too.
5 out of 5
Recommended
for Families
by Rupert from Southend

Lovely staff, great place to stay

Posted Apr 28, 2015 on Hotels
We felt very welcome as the staff were really great. Everyone was friendly and helpful, even the gardener. Nice room, nice food and we enjoyed our stay. Bit alarmed by the drive though the retail park but hotel was an oasis of calm at the end
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Room had obviously not been used for a while and was extremely dusty. Complained to management and the room was promptly cleaned to my satisfaction. Hotel gave complementary breakfast to me and husband for the two mornings of our stay. It's also worth noting that the water pressure in the room was very low resulting in rubbish shower (which I had to handhold) and toilet that wouldn't flush properly. I have stayed at this hotel many times with no previous issues.