Front of property

Reviews of Hilton Reading Hotel

4 out of 5
Hilton Reading Hotel
Drake Way, Lundy House, Reading, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dipak, Northolt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jana on Jan 29, 2024
Dear Dipak,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023
Response from Jana on Jan 29, 2024
Dear Tracy,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good, staff were pleasant, professional, friendly and helpful.
Stayed 1 night in Dec 2023
Response from Jana on Dec 23, 2023
Dear Carlene,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a lovely restaurant. The pool is a bit small. Parking is free and secure
Stayed 1 night in Dec 2023
Response from Jana on Dec 23, 2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jana on Dec 23, 2023
Dear Tracy,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind regards,JanaHilton Reading

10/10 Excellent

Helen

Stayed 2 nights in Dec 2023
Response from Jana on Dec 23, 2023
Dear Helen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Excellent

M

Stayed 1 night in Dec 2023
Response from Jana on Dec 23, 2023
dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Excellent

TED

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and the breakfast buffet is amazing!!
Stayed 4 nights in Nov 2023
Response from Jana on Dec 4, 2023
Dear Ted,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Good

Cherry

Stayed 1 night in Oct 2023
Response from Jana on Dec 4, 2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

6/10 Okay

Cherry

Stayed 1 night in Oct 2023
Response from Jana on Dec 4, 2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Good

Aaron

Stayed 1 night in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Aaron,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Good

Karen

Stayed 2 nights in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Karen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton reading
Great stay. Great staff and nice ambience. Bar area is nice. I would have preferred an earlier check in time but otherwise fine. Breakfast was a little pricey (£20) but good.
Stayed 1 night in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Amenities
Be warned - they close the bar at 1030, even on a Friday, with no warning. I had always thought Hiltons were proper hotels, but there you go.
Stayed 1 night in Oct 2023
Response from Jana on Dec 4, 2023
Dear Andrew,Thank you for taking the time to provide us with your feedback following your experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, JanaHilton Reading

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
Comfortable enough, but typical large chain aimed at corporate type hotel. Nothing wrong with any of it, but could have been anyone anywhere in the world - but guess that’s what chain hotels do.
Stayed 1 night in Oct 2023
Response from Jana on Dec 4, 2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,JanaHilton Reading

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Feliciano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Feliciano,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Poor

Steven

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Having stayed in Hotels in and around Reading for the last 34 months, I though it was time to give the Hilton a go. Check-in was quick and easy. The room was very good, although it lacked 13A sockets. Food quality was good, although somewhat expensive and there's a 'service charge' which I didn't see mentioned anywhere. Sticking to the topic of food, after checking in on Monday evening I looked at the Menu and saw several tasty options. However, when seated in the Restaurant I was given a single A4 sheet with a limited menu. I asked for the more expansive menu, only to be told that it was unavailable because the menu was being changed. I opted for a sirloin steak at £31, which was, to be honest, excellent! On Tuesday evening I was given the 'new' full menu, but wasn't really inspired, so ordered the sirloin again, only to find that the price had now risen to £34!! On Wednesday evening they didn't have what I ordered, which, considering it was a 'new' menu, is pretty poor. And now the real disappinment ... On Tuesday evening, whilst in the Hotels underground car park my vehicle was broken in to and several items were stolen. Together with the damage, it's cost over £1500.00. On Wednesday I enquired about CCTV footage, but received a shake of the head, shrug of the shoulders, and that was that. At checkout on Friday morning I was asked if everything had been okay with my stay, to which I replied, "Not really." I explained why, but I didn't get any response whatsoever!
Stayed 4 nights in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from A. Boardman on Oct 27, 2023
Dear John,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to provide room service of breakfast to me which was very surpised at considering its the Hilton the biggest hotel chain in world! Not good and felt extremely let down.on this!
Stayed 1 night in Sep 2023
Response from A. Boardman on Oct 27, 2023
Dear Darren,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from A. Boardman on Oct 27, 2023
Dear Sandra,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean, amazing bed mattress and bedsheets. Good breakfast
Stayed 1 night in Sep 2023
Response from A. Boardman on Oct 27, 2023
Dear Nick,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Adrian

Stayed 1 night in Sep 2023
Response from A. Boardman on Oct 27, 2023
Dear Adrian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jana on Sep 15, 2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Excellent

Chia Cheng

Stayed 1 night in Sep 2023
Response from Jana on Sep 15, 2023
Dear Chia Cheng,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

8/10 Good

rory

Stayed 1 night in Aug 2023
Response from Jana on Sep 15, 2023
Dear Rory,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

6/10 Okay

Gaynor

Liked: Amenities
Wrong room given -ordered a king room and was given a twin, I was upgraded but still a twin room , offered a change but only here 1 night, not worth the trouble moving to another room again otherwise great hotel and facilities, attentive staff-would come again.
Stayed 1 night in Aug 2023
Response from Jana on Aug 15, 2023
Dear Gaynor,We would like to extend our heartfelt gratitude for taking the time to share your recent experience at our hotel. Your feedback is valuable to us as it allows us to continually improve our services and enhance the guest experience.We deeply apologize for the mix-up with your room type during your stay. We understand how important it is to have the accommodations you've reserved, and we are truly sorry for any inconvenience this may have caused. While we're glad to hear that you were upgraded, we regret that the room type still did not meet your expectations.We understand that changing rooms can be an inconvenience, especially when your stay is short. We appreciate your understanding in this matter and are pleased to learn that you found our facilities to be great and our staff to be attentive. Your positive comments about our hotel and team mean a lot to us.We are committed to ensuring that such instances do not recur, and your feedback will certainly help us improve our processes to better serve our guests in the future.If your travels bring you back to the area, we would be honored to have the opportunity to provide you with a flawless stay that truly reflects the high standards we strive for. Please do not hesitate to reach out to us directly if there is anything we can assist you with in the future.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back and providing you with an exceptional experience that exceeds your expectations.Warm regards,JanaGuest Relations Manager

10/10 Excellent

MOHAMMAD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and brilliant staff. Parking is very convenient and I tried the food this time, it was delicious.
Stayed 1 night in Aug 2023
Response from A. Boardman on Aug 28, 2023
Dear MOHAMMAD,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reading Wedding
Really nice hotel, good location, spacious and bright. Food choice at breakfast was exceptionally good. Evening meal was good value and very tasty.
Stayed 3 nights in Aug 2023
Response from Jana on Aug 10, 2023
Dear Aileen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

8/10 Good

Stephen, Portola Valley

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Jana on Aug 10, 2023
Dear Stephen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

6/10 Okay

lashaye

Stayed 3 nights in Jul 2023
Response from A. Boardman on Aug 28, 2023
Dear lashaye,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Dorian

Stayed 2 nights in Jul 2023
Response from A. Boardman on Aug 10, 2023
Dear Dorian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from A. Boardman on Aug 10, 2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Tracey

Stayed 2 nights in Jul 2023
Response from A. Boardman on Aug 28, 2023
Dear Tracey,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel even if some staff need more training
Essentially a lovely hotel. Nice little pool too. Only reservation was the service. Some members of staff were lovely (if highly inefficient) while others were unwelcoming, slow and disinterested in their work.
Stayed 1 night in Jul 2023
Response from A. Boardman on Aug 10, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was ok. Long line up to check-in at 11pm. Pillows were flat. No toilet paper was topped when I checked in.
Stayed 2 nights in Jul 2023
Response from A Boardman on Aug 28, 2023
Dear Guest, Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, Aaron BoardmanFront Office Manager

10/10 Excellent

Neil

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and welcoming
Stayed 1 night in Jul 2023
Response from A.Boardman on Aug 10, 2023
Dear Neil,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Okay

Patrizia

Traveled with family
Lack of communication
I checked-in on the 8th of July 2023 and checked-out on the 9th of July 2023 at Reading Hilton Hotel. On the very day of 9th of July , came home in Bournemouth and discovered that I had left my blue blouse hanged in the Room 159 wardrobe. Called the hotel receptionist on the same day 9th of July about my blouse. The receptionist promised to call me back the next morning 10th of July after she checked with the housekeeping on the lost property.I didn’t get any call that day. I called again this morning on the 11th of July and again promised to call me back today but heard nothing from the hotel. I am still waiting for the receptionist to let me know about my blouse still in the hotel. Please advise. Thank you.
Stayed 1 night in Jul 2023
Response from A. Boardman on Aug 28, 2023
Dear Patrizia,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Shin Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jul 2023
Response from A. Boardman on Aug 10, 2023
Dear Shin Yee,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Peter

Stayed 3 nights in Jun 2023
Response from A.Boardman on Aug 10, 2023
Dear Peter,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

2/10 Terrible

Bhupinder

Stayed 1 night in Jul 2023
Response from A. Boardman on Jul 4, 2023
Good Morning Bhupinder,I hope you are well and thank you for your review.May I enquire why your stay was terrible, I would like to look into this further.Please contact me on Aaron.Boardman @ Hilton.com

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and the environment and atmosphere was very good.
Stayed 1 night in Jun 2023
Response from A. Boardman on Jul 4, 2023
Dear Pauline, Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading. It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did. We look forward to welcoming you back in the not too distant future. Kind Regards, Aaron Boardman Front Office Manager

10/10 Excellent

Kenny

Business traveler
Liked: Cleanliness
All good thanks would stay again
Stayed 1 night in Jul 2023
Response from A. Boardman on Jul 4, 2023
Dear Kenny, Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading. It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did. We look forward to welcoming you back in the not too distant future. Kind Regards, Aaron Boardman Front Office Manager

8/10 Good

Nataley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from A. Boardman on Jun 28, 2023
Good Morning Nataley,Thank you for your review and trust that you had an enjoyable stay with us.We look forward to the opportunity to welcome you back in the near future.Kind Regards,Aaron

2/10 Terrible

BENJAMIN

We were disappointed
Myself and my husband are not disable but we were given a disable room. Too bad.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 22, 2023
Thank you for your review

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service from the second we arrived til when we left. The hotel is modern and clean and has great facilities. The oxbo restaurant was lovely, with delicious food and drink. Overall we had a great time and would love to return one day
Stayed 1 night in Jun 2023
Response from A. Boardman on Jun 19, 2023
Dear Sarah,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Nicola

Stayed 1 night in Jun 2023
Response from A. Boardman on Jun 19, 2023
Dear Nicola,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Joseph Jeffery

Stayed 1 night in Jun 2023
Response from A. Boardman on Jun 19, 2023
Dear Joseph Jeffery,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023
Response from A. Boardman on Jun 19, 2023
Dear Jessica,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager