Property amenity

Reviews of Holiday Inn Reading West, an IHG Hotel

3 out of 5
Holiday Inn Reading West, an IHG Hotel
Padworth Lane, Bath Road, Reading, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 65 out of 177 reviews" "
Rating 8 - Good. 73 out of 177 reviews" "
Rating 6 - Okay. 23 out of 177 reviews" "
Rating 4 - Poor. 9 out of 177 reviews" "
Rating 2 - Terrible. 7 out of 177 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Soon Young

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast
Stayed 1 night in Mar 2024
Response from Nissrine Laassal on Mar 15, 2024
Dear Young,Glad to hear that you enjoyed your stay with us. Looking forward to your next visit.Best regards,

10/10 Excellent

Debbie

Liked: Staff & service
Disliked: Property conditions & facilities
We had a very comfortable stay.
Stayed 2 nights in Mar 2024
Response from Nissrine Laassal on Mar 15, 2024
Dear Debbie,It was a real pleasure having you with us.Hope to see you again with us.Best regards,

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
A 2 night stay near to our daughters house just after Christmas. We had the perfect bolt hole, very good service while at the hotel. The staff were charming without exception. Ten out of ten.
Stayed 2 nights in Dec 2023
Response from NL on Dec 29, 2023
Dear Margaret,It was a real pleasure having you with us and glad to hear that you enjoyed it.Looking forward to your next visit.Best regards,

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NL on Dec 24, 2023
Dear Adrian,Thank you for providing feedback on your recent experience at Hokiday Inn Reading West. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Sima

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service at the restruant was very poor. We ordered dinner and it did not come for 1 hour
Stayed 1 night in Dec 2023
Response from NL on Dec 8, 2023
Dear Sima,Thank you for posting your review. We value your time and apologize that our service wasn’t as fast asit should be. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Craig

Stayed 1 night in Nov 2023
Response from NL on Nov 21, 2023
Dear Craig,It was a real pleasure having you with us and looking fprward to your next visit.Best regards,

10/10 Excellent

Farley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value. Outside of building needs some upgrades.
Stayed 1 night in Oct 2023
Response from NL on Nov 5, 2023
Dear Farley,It was a pleasure having you with us and looking forward to your visit.Best regards,

4/10 Poor

Chris

Disliked: Staff & service
Given two different breakfast costs by staff
When I checked in I was asked if I wanted breakfast. I wasn't sure and stated that I would buy it in the morning if I did. I enquired as to the price and was told that it was £12. The next morning I did want the breakfast, and was told that the price was now £16.95. I queried this and was told that £12 was the day before price, something that the other staff member hadn't informed me, and I certainly couldn't guess that the price would change depending on when I bought it. Apart from that the room was average. The room was adjacent to the main road and the double glazing was poor with constant road noise in the room. I would not stay here again.
Stayed 1 night in Oct 2023
Response from NL on Oct 24, 2023
Dear Chris,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Niki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place comftable beds lovely staff ❤️
Stayed 2 nights in Oct 2023
Response from NL on Oct 24, 2023
Dear Niki,Thank you for taking a moment to share your experience with us. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from NL on Oct 24, 2023
Dear Andrew,It was a pleasure having you with us and looking forward to your next visit.Best regards,

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from NL on Sep 27, 2023
Dear Martin,We really appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyable 3 night stay.
Very friendly and helpful staff. Plentiful portions of food. Comfortable beds; less comfortable toilet seats.
Stayed 1 night in Sep 2023
Response from NL on Sep 27, 2023
Dear Guest,We really appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from NL on Sep 18, 2023
Dear Edgar,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Looking forward to your next visit.Best regards,NL

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from NL on Sep 18, 2023
Dear Linda,Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Holiday Inn Reading West is committed to providing high-quality customer service to all of our customers. We hope to see you again in the near future.

6/10 Okay

Mr Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wedding stayover
Was part of many guests staying from a local wedding, venue was decent and rooms were clean - the bar wasn't open day or night! Much to the dissatisfaction of the majority of the guests.
Stayed 1 night in Aug 2023
Response from NL on Sep 18, 2023
Dear Ryan,Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Holiday Inn Reading West is committed to providing high-quality customer service to all of our customers. Our bar is opened everyday from Monday to Saturday: 1100 to 0200, Sunday 1200 to 0030.We hope to see you again in the near future.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique,it offers what is required
Stayed 1 night in Aug 2023
Response from NL on Aug 12, 2023
Dear Mike,Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Reading West is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.Best regards,

6/10 Okay

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent location
Staff great. Check in good. Breakfast average. Noise at night from other guests annoying.
Stayed 1 night in Jul 2023
Response from NL on Jul 29, 2023
Dear Terry, Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right.Best regards,

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service
Rooms need renovating The beds were so uncomfortable
Stayed 1 night in Jul 2023
Response from NL on Jul 19, 2023
Dear Maria, Thank you for taking the time to provide valuable feedback . We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us as we have no information about your reservation to discuss your experience further. Best regards,

10/10 Excellent

wayne

Stayed 1 night in Jun 2023
Response from NL on Jun 26, 2023
Dear guest,It was a pleasure having you with us.Looking forward to your next visit.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Just the one night stopover before the Isle of wight ferry. very friendly, curteous employees, a very tasty meal, a good nights kip and a relaxed breakfast. All went well.
Stayed 1 night in Jun 2023
Response from NL on Jun 26, 2023
Dear guest,It was a pleasure having you with us.Looking forward to your next visit.Best regards,

10/10 Excellent

Ally Marquiss

Stayed 1 night in Jun 2023
Response from NL on Jun 7, 2023
Dear guest,Thank you for taking time and sharing a review about your stay with us.Looking forward to your next visit.Best regards,

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has had a complete re furbish, and looks very good. Our room was super with a very nice and excellent shower room. The staff here are very friendly, and we had a lovely welcome when we checked in. My one comment would be that there needs to be an alternative way of ordering dinner, not everyone has a smart phone or wants to use the app. The food was very good, and a good breakfast buffet. Drinks at the bar are expensive though.
Stayed 1 night in May 2023
Response from NL on May 13, 2023
Dear guest,Thank you for your feedback and looking forward to your next visit.Best regards,

6/10 Okay

Shiu Hang Benny

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from NL on Apr 22, 2023
Dear guest,Thank you for your feedback and looking forward to your next visit

8/10 Good

Jeffery

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from NL on Apr 2, 2023
Dear guest,Thank you for your review and looking forward to your next visit.Best regards,

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from Nissrine Laassal on Mar 22, 2023
Dear guest,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Reading West iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Paul

Stayed 1 night in Mar 2023
Response from NL on Mar 12, 2023
Dear guest, Thank you for your valuable feedback.Please feel free to reach out to us at Holiday Inn Reading West to share any additional feedback.Best regards,

8/10 Good

Rupert

Stayed 1 night in Mar 2023
Response from NL on Mar 5, 2023
Dear guest, Thank you for your valuable feedback.Please feel free to reach out to us at Holiday Inn Reading West to share any additional feedback.Best regards,Nissrine Laassal

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely nights stay
Stayed 1 night in Mar 2023
Response from NL on Mar 3, 2023
Dear guest,Thank you for your review and looking forward to your next visit.Best regards,

8/10 Good

YEE WAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is tidy
Stayed 1 night in Jan 2023
Response from N on Feb 2, 2023
Thank you and looking forward for your visit

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, first time staying at this Hotel, would stay again
Response from N on Feb 2, 2023
Thank you and looking forward for your visit

10/10 Excellent

dalit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
very friendly stuff!
Stayed 2 nights in Dec 2022
Response from Holiday Inn Reading West on Jan 18, 2023
Dear Dalit, Thank you for the 10 out of 10 rating , we are so pleased that you had such a lovley stay with us , we do hope to see you again soon.

10/10 Excellent

Gideon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and kind. Breakfast was very good and nice fitness room
Stayed 4 nights in Dec 2022
Response from Guest Service Manager on Dec 15, 2022
Dear Gideon , Thank you for leaving us a lovley review , the team was so pleased to read this , we do hope that we get the chance to welcome you back to our hotel again soon.

8/10 Good

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from N on Nov 4, 2022
Good morning,It was a pleasure having you here with us and looking forward for your next visit.Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menu
Stayed 1 night in Sep 2022
Response from Holiday Inn Reading West on Sep 22, 2022
Dear Guest , Thank you for leaving us a rating of 8 out of 10 , we do hope to welcome you back to hotel again soon

8/10 Good

kui

Liked: Cleanliness, staff & service, amenities
Friendly staff and clean. Property looks tired and could do with some fresh paint!
Stayed 1 night in Aug 2022
Response from Holiday Inn Reading West on Aug 15, 2022
Dear Kui, Thank you for taking the time to leave us your feedback, thank you also for mentioning the team, we are currently go through a refurbishment , we do hope to welcome you back to our hotel again soon.

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful staff.
Stayed 1 night in Jul 2022
Response from Holiday Inn Reading West on Aug 3, 2022
Dear Kelly , Thank you for such a nice review , we hope to welcome you back soon.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, smooth and easy check in Great room plenty of room…
Stayed 1 night in Jul 2022
Response from Holiday Inn Reading West on Aug 3, 2022
Dear Chloe , Thank you for taking the time to leave us a nice review , we hope to see you again soon.

10/10 Excellent

Fergus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
All the staff especially the front of house team including Nissrine made sure that everything was done to make it the best possible stay. Real care shown towards each individual guest.
Stayed 1 night in Jul 2022

6/10 Okay

T

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
It was Ok
25 minutes for a chucked club Sandwich, and a missed taxi booking were the negatives. Staff were lovely, it was clean and tidy
Stayed 1 night in Jul 2022
Response from Holiday Inn Reading West on Aug 3, 2022
Dear T, Thank you for taking the time to leave us this review , Rest assured we have taken your feedback on board and this will helps to better improve our service, we hope to welcome you back to our hotel again soon.

2/10 Terrible

vincent

Disliked: Staff & service, property conditions & facilities
Very run down hotel on outside Ordered food food not cooked Chef informed no reaction Breakfast was possibly fresh when put out initially but at 9am dried out and poor quality No WiFi day one reappeared at 7pm on day two Will not be recommending this hotel Large noisy portable air conditioner in room had to turn off due to noise
Stayed 2 nights in Jun 2022
Response from Holiday Inn Reading West on Aug 3, 2022
Dear vincent , Thank you for taking the time to leave us this review , We have passed all this feedback onto relevant managers for them to take action, we do hope to welcome you back to our hotel again soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Jon

Stayed 1 night in May 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good hotel.Comfortable room reasonably priced. The bathrooms are functional but in desperate need of refurbishment. The breakfast is just about adequate, no pleasant surprises here, just the basics… with appalling coffee, dreadful veggie sausages and sad scrambled eggs. The restaurant food is disappointing but the restaurant and bar area are pleasant enough. The hotel was cold in April the heating in the hotel needs an appraisal. It is ok for a stay with some very friendly staff.
Stayed 3 nights in Apr 2022
Response from Ana on May 23, 2022
Hi Michael, First of all, thank you for taking the time and kindly fill in this feedback form. This will help us identify the points we need to improve in order to provide a better costumer service in the future. Your feedback has been also passed to the chef to make sure this area can be worked on for a better experience. Apologies if your stay did not met your expectations, please let us know if there's anything we can do. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Considering the current Covid situation, this hotel is handling things well. The staff are very helpful, the complimentary WiFi is good. The rooms are of a good standard with a nice bathroom
Stayed 3 nights in Jan 2021

8/10 Good

DD, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay. No problems at all. Hotel was very quiet.
Stayed 8 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Productive business stay
Arranged at last minute, quite room that allowed good sleep and remote working during national emergency. Enjoyable breakfast and everything meal.
Stayed 3 nights in Mar 2020

10/10 Excellent

Adi, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice function room for a party, also attractive bar and courtyard, excellent breakfast ( very good eggs) and lots to visit nearby including Avon & Kennet canal.
Stayed 1 night in Feb 2020