Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel great location

Posted Oct 6, 2014
from valet parking to collecting the car when it suited us on check out day the staff were fantastic.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bristol

An exceptional hotel

Posted Oct 6, 2014
Pros: Everything, although the quality of the reception staff and night management team was exceptional.
Cons: Nothing I can think of.
Location: A fantastic location in the heart of windsor, close to bars and restaurants and the nearby castle:)
Having spent many years visiting a large number of different hotels in the UK, I have to say this has been the best. Combining a great balance of luxury, friendliness and professionalism, this hotel is a gem. The management team went out of their way to make our stay special. My 6yr old son had an elephant made out of towels placed on his bed and a pirate mug ready for his use:). I stayed in the hotel in order to compete in a charity bike ride in the morning, so the staff kept my bike safe, made be a takeway breakfast for 5.30am and made every effort to make my stay a memorable one.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Caerphilly

Fantastic Staff and Lovely Hotel in Excellent Spot

Posted Sep 8, 2014
Pros: Personal service from staff and location
Cons: Price of valet parking
From the initial contact to book a cot and parking space before we went to picking up the car when we left the service was fantastic. At check in they considered the simple thing like we'd been allocated a room with a shower and as we had a baby would we prefer a room with a bath. They noted we had a baby in the room and were offered arrangements for warming milk etc. The staff learnt and used our names, especially the baby's and made us feel very welcome and provided a personal service. The rooms were very comfortable with an excellent hair dryer....always a pet hate of mine when you have those silly little hair dryers which are noisy and take forever to dry your hair! Would recommend the use of the valet parking. A bit expensive but easier in Windsor and we had a free hotel air fresher. Free juice and sweets by reception at all times which was a nice touch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, new, clean and quiet.

Posted Aug 14, 2014
Great location. Clean, quiet and modern. Room sizes on the smaller side, but standard for a UK hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel experience

Posted Aug 11, 2014
Our experience was made all the more special with complimentary cakes, anniversary card, and cream tea for 2 to celebrate our first anniversary. Lovely large clean room, very helpful and friendly staff. One of the nicest hotel experiences we have had the pleasure to stop at. Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent facilities

Posted Aug 11, 2014
Great hotel in the center of town opposite the castle.
5 out of 5
Recommended
for Families
by A verified travelerfrom UK - Midlands

Excellent treat - we felt special.

Posted Aug 10, 2014
Pros: Just about everything.
Cons: Price could be lower and £28/day for valet parking is pushing it a bit.
Location: Windsor... you're a stone's throw form the castle... can't ask for more.
All was good, location, staff, food, facilities, valet parking. If you're after something special and don't mind paying a bit extra, this place is wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Windsor Castle

Posted Aug 5, 2014
Everything was superb... The staff were exemplary... We will certainly be returning
4 out of 5
Recommended
for Overnight Stay Before Destination
by J.pointonfrom Midlands

Room had limited outside windows.Only roof velux

Posted Aug 2, 2014 on Hotels.com
Extremely good. Breakfast excellent. Staff very helpful.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom the UK

Good location, but the rest could've been better

Posted Jul 31, 2014
Booked an executive room, however was accomodated in the room for handicapped / wheelchair person, which wasn't discussed with me. Window in the room was onto other room's window opposite just a couple of yards away. Staff was reasonably friendly. Breakfast for 20 quid per person seems to me over-priced.