“nice hotel shame about the room”

i have stayed in many 5* hotels and although this is a lovely hotel and very clean the room was cramped compared to others, smaller than my bedroom! Only one bath towel provided for double room.

“Quality Hotel but Poor Service”

A lovely hotel with a really nice leisure complex and grounds. Check in was obviously a chore for the lady receptionist who condescended to check us in after sorting out her stationery supply. Then told us the lift was out of order (it wasnt!). Ordered a light lunch in the bar. Waited 30 minutes for a cup of tea and drink to arrive before complaining. Waited another 10 minutes for the manager to arrive before finding him myself. Profuse apologies and a promise to sort things out. Met business guests later in the same bar and ordered champagne. Again took an age to arrive and was served at a pace just slower than a snail. We then had to rush off to another meeting after asking for the bill and giving the room number for charging. As our guests were being driven away, the bar staff flagged down the car and demanded payment for the bill! Unbelievable but absolutely true. If you want to impress your business guests, do not select this hotel. The bar staff are trainees and poorly managed.