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Reviews of Arktur City Hotel

Arktur City Hotel
Otto-Suhr-Allee 74, Berlin, BE

Reviews

6.6
Rating 10 - Excellent. 29 out of 214 reviews" "
Rating 8 - Good. 82 out of 214 reviews" "
Rating 6 - Okay. 53 out of 214 reviews" "
Rating 4 - Poor. 29 out of 214 reviews" "
Rating 2 - Terrible. 21 out of 214 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Dilanka Sasindra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Room comfort
Separate bathroom
The toilet is separated from the room. Although it’s technically classed as a private bathroom you have to unlock a side door, walk through an open hallway - with a water boiler and fire exit on the left - and then unlock the bathroom door. It’s ok for me but for some people, this wouldn’t feel private.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean, and very relaxing. The convenience of a bus stop right outside can’t be beat.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hi
I will never suggest this hotel to any body! It’s more like a dormitory with no amenities!
Stayed 1 night in Dec 2019

8/10 Good

ethel jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Octavian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Travelers
Very, Very disappointed, We was driving from Norway and we book this hotel because Hotel.com advertise this hotel as a 4 star hotel, with a free breakfast and a free parking but this is just a catch. This Hotel is not a 4 star Hotel, this hotel is more like a Hostel, it has a cheap, very limited continental breakfast and fore sure a free parking where ever you find where it’s allowed on the streets around the Hotel. Please don’t believe Hotels.com and accept all the hotels that they advertise like a Good Hotel and please if you want a Good Hotel in Berlin, stay away from this Hotel please.
Stayed 1 night in Nov 2019

10/10 Excellent

Bassem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
It was really nice! Easy to get to metro!
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Ieva, Panevezys

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good food for breakfast and nice service. Great sound isolation in the room.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Good choice 🙂 Clean Nice bathroom Close to the center No refregerator or fridge
Stayed 2 nights in Apr 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Munich
We were pleasantly surprised of the nice facility at the Arktur Hotel. There are two buildings and we stayed in the #2 building which was further away from the busy Otto-Suhr-Allee main street. The small distance made the room seem very quite. Our room was immaculate - clean and well organized! The Breakfast offerings were minimalist but satisfactory. The location of the hotel was excellent for our travel preferences. A bus stop is directly in front of the hotel and the U-Bahn station is less than a 6 min. walk. Our biggest complaint is the shower stall. The water pressure was ecellent as well as the temperature of the water, but the position of the on-off handle can cause severe safety concerns! The shower curtain would blow in and attach itself to your body and when you turned around in the shower to adjust the curtain your backside would hit the water facet and move the handle to a hotter water temperature. You could possibly get scalded by the very hot water. Also the shower basin is rimmed with a 4cm high lip that could be a tripping/foot injury problem! Overall, we'll definitely consider the Arktur Hotel for our next trip to Berlin!
Stayed 4 nights in Apr 2019

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs met
Nice efficient room in a great area.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019

2/10 Terrible

Morteza

Disliked: Staff & service, property conditions & facilities, room comfort
One Star Hotel
It is hard to believe that Hotel Arktur city is a 3 star hotel, even it's not at the level of a 2 star hotel. Hotel has a very old structure that has a little bit renovation in their bathrooms. The rest is old, very old. From the elevators to the light fixtures or the radiator that can not make the room warmer. For the first night, I couldn't sleep because my room was extremly cold in the month of Febraurary. The front desk employees are not fluent in speaking English. The Hotel Lobby and breakfast room are in the seperate building but next to the main building. Hotel has 2 elevators. The first one take you up to the first floor and in the first floor, you need to change the elevator to go to the top floors. The heating system is very old and can not make the rooms warm in winter time and it seems they have the same problem with their cooling system on the summer. No room has a thermostat for the guests to set up the temreture. The breakfast is basic and doesn't have a good quality. The only positive thing with this hotel is the location which is close to the Metro Station and in front of the bus stop.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location close to the airport. My room was tiny, even for Berlin. Fine for an overnight stay.
Stayed 1 night in Jun 2018

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel with friendly staff, night staff even gave up her cup of tea so we could have one when we got back in. Only bad bit was no kettle in room. Breakfast was nice continental, missed full English but we were in Germany! Beds were comfy, room clean and well looked after, hotel in general great, highly recommend
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel is conveniently located near bus and train stops. Grocery store and a Rossmann (drugstore) next door. Check-in was simple and quick. Breakfast was nothing fancy but a good offering. This is a good hotel if you're looking for something budget friendly with no special frills. While our room was clean one of the trash cans missed being emptied (it still had trash and a baby diaper in it from the room's previous occupants). This was probably an oversight as all other trash cans had been emptied. I would stay here again for the affordability and convenience.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel: very clean, convenient and good value!
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property had a very clean feel. Unfortunetly, the bed wasnt as comfortable as i was hoping for. But overall it was good.
Stayed 2 nights in Sep 2018

4/10 Poor

Romin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
I usually do not make bad reviews unless something is extraordinarily wrong. The hotels.com site offered a nice hotel with English speaking front desk personnel, air conditioned rooms, WiFi. The front desk barely spoke any English which would be difficult for the normal American traveler. I am fortunate enough to be able to speak some German so it wasn’t impossible to communicate. When my family and I went to the room there was no ac. I went to the front desk to ask about it the lady was nasty about it and just said “no ac”. I tried to show her the conformation which seemed to anger her more. The house keepers made the bed the next day but that was about it. The did not replace towels or otherwise clean the room. At check out the same front desk person said that I owed more because of city taxes. Again I showed her the and she said that wasn’t included (taxes added on hotels.com). The WiFi was weak and kept dropping the signal. Another issue with the hotel is the location. The street noise and frequent police and fire sirens are constant both day and night. With no ac your only choice in the summer is to have the window wide open. This is not a family friendly hotel or a place to relax at all. Generally I am a low maintenance guest but what I paid for and what I got were very different.
Stayed 2 nights in Jul 2018

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Janine

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very basic hotel
The hotel is simple and clean. There are no facilities to talk about. If you want a hairdryer or iron you can request one. The hotel is on a main road so it is very noisy.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arktur City Hotel
Nice clean small hotel on busy road. Internet in my room/building was non-existent. Worked okay outside in courtyard. Breakfast included was minimal, but acceptable (don't expect bacon & eggs!). Overall pleasant small European hotel.
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The pictures of the room was no where near what the room I spent the night looked like. Uncomfortable beds and real small room. However, for just a one night lay over it will do.
Stayed 1 night in Jun 2017

8/10 Good

Dave, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but small stay.
Within 5 minutes drive from airport. Several cafes nearby. Very clean. Very small. Friendly staff.
Stayed 1 night in May 2017

8/10 Good

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price!!
I stayed in a single room ensuite for 3 nights. The room was nice, modern decoration, spacious enough for one person. Bed was comfortable and clean linen, bathroom was nice and clean. Facilities of hostel are in good condition. Value for price. I would stay there again. It is a bit far away from city centre but you have close metro and bus stops in walking distance to move to the city. No much sightseeing or eatery around hostel but it is in a safe and calm area.

10/10 Excellent

Armen, Armenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Recommend to all
I have enjoyed the time stayed at hotel. Place is perfect. All was well, flat TV, cleanliness was superb.

6/10 Okay

Roman, Mississauga

Liked: Cleanliness
Disliked: Room comfort
Service was ok, though should warn that they charge a tourist tax in cash which they "don't have a right to charge on credit card". This tax is 5% of your whole fee. Convenient location, close to 3 U-bahn stations. Room is somewhat cold at night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
buffet breakfast worth having

6/10 Okay

Sylvia, Neath wales

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
The bathroom was TINY There was a huge wash hand basin set right in front of the toilet, So a person who was larger than skinny would find this a problem to sit down, The shower head was broken, and the wooden surfaces in the room damaged, The cable TV was not tuned in correctly and were no instructions of how to do it. So TV was out.The breakfast however was lovely, great selection, very nice,Hotel tried to charge us a tourist tax at end of stay, but I thought we were being scammed, so refused to pay and walked out, this charge should have been taken at time of booking, Would not book again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and good breakfast
Nice staff and good breakfast. Also, comfortable location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and helpful staff; also, quite rich breakfast was provided.

8/10 Good

Fial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Thank you for the perfect and a good experience I had there. See you soon and Happy New Year! Carlo

6/10 Okay

George, London

Liked: Cleanliness, room comfort
Budget Hotel near City center
As expected,ok for the price. Clean and tidy and central.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

QINGDONG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
Soweit alles ok. Hygiene Sauberkeit war mangelhaft. Rezeption ist nicht wie in der Beschreibung dauerhaft besetzt... konnten somit unseren check out erst später als geplant machen
Stayed 4 nights in Aug 2020

6/10 Okay

Magnús

Liked: Staff & service
Þetta var ok,ekki meira. Enda ódýrt
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rrect
Chambre agréable. Petit déjeuner correct Propreté impeccable.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

GEORGIOS

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Samira

Stayed 1 night in Dec 2019

4/10 Poor

Karin, Berlin

Traveled with family
Disliked: Amenities, property conditions & facilities
- Standardzimmer runtergekommen und verbaut, sehr klein, dunkel, hellhörig, Fenster defekt, eher Hostelstandard - Badezimmer zu eng, Waschbecken über Toilette montiert - Sauberkeit des Standartzimmer okay - Frühstück in Ordnung, zu wenig Plätze für die Gäste (anstehen) - Personal teilweise unprofessionell
Stayed 4 nights in Nov 2019