Ratings based on 502 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified travelerfrom Zurich

Good hotel at the heart of gay life

Posted Jan 23, 2015
Pros: Location, room comfort
Cons: Staff needs to be more helpful.
Location: Close to all gay bars, clubs, etc.
Checking in was great (helpful and friendly staff) During stay no problems at all. Facilities worked just fine, room was cleaned, nothing to complain about. Checking out not such a great experience. I only wanted some information/direction but had a feeling that once you check out, staff felt that they had no more obligation to be helpful. At the end of the day, I wanted nothing more than information.
2 out of 5
by A verified traveler

Schade hat keine 3 Sterne

Posted Jan 23, 2015
wird leider dem Image gerecht, hatte anderes erwartet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to shops and pubs/bars.

Posted Jan 11, 2015
Good hotel close to a beautiful area in Berlin. Near to U-Bahn and to lots of bars and pubs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Treviso

Piacevole Hotel nel centro della città!

Posted Jan 9, 2015
Pulitissimo, ordinatissimo con personale all' altezza. L' hotel è comodo a tutti i servizi di collegamento presso tutte le attrazioni della città.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Zaandam

Hotel goede centrale ligging.

Posted Dec 23, 2014
Zeer vriendelijke ontvangst. Mooie moderne kamer. Prima ontbijt van 07.00 tot 12.00 uur!!! Uitchecken tot 12.00 uur.
2 out of 5
by A verified travelerfrom London

Great location, but disappointing otherwise

Posted Dec 16, 2014
Pros: Location. 6th floor spa and roof terrace. Breakfast.
Cons: Room design and facilities.
Location: 2mins walk from Wittenburg Platz U-bahn, Ka De We, the shops of Kurfurstendamm, the main train hub of Zoologischer Garten.
A great location very close to Wittenburg Platz. However, beyond that we were disappointed. The hotel looks stylish but rooms are small (we were 5th floor, room 511). Have management personally tested these rooms? Poor storage; no coat hooks, two small drawers, one small exposed clothes rail with six hangers. Bath design that results in shower water all over the floor. Power box that means you scrabble in the dark trying to fit your room key into the slot to switch on power and thus turn on the light. A floor to ceiling window that didn't fully close meaning there was damp on the wall and exterior noise. Bedside lamps that couldn't switch off. Insufficient extractor fan meaning a shower turned the room into a sauna. The rooms just aren't practical and need personal roadtesting by management. On the plus side, the 6th floor spa is wonderful. The breakfast is good. The majority of staff were pleasant and friendly. Unfortunately however the experience was that of genuine disappointment and I wouldn't recommend.
Comment from Hotel Management
Dec 18, 2014 by manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín
4 out of 5
Recommended
for Couples
by A verified traveler

Sehr zentral gelegen.

Posted Dec 8, 2014
Location: Sehr zentral gelegen. U - Bahnstation in unmittelbarer Nähe. 3 Minuten zum KaDeWe.
ImAllgemeinen war alles ok. Leider wurde das Duschgel und Shampoo nicht aufgefüllt. Auch ein benutztes Glas blieb stehen.
Comment from Hotel Management
Dec 11, 2014 by manager, Hotel Management
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Juan Carlos Utrilla General Manager Axel Hotel Berlín
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 1, 2014
Great hotel, great staff. Our room was noise because of the main road, we asked to changed and it was arranged straight way. Friendly, clean and great. Definitely when going back to Berlin will stay at Axel. Joe from London
Comment from Hotel Management
Dec 5, 2014 by manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Sophisticated hotel in the heart of West Berlin.

Posted Nov 25, 2014
Pros: People, room, design of the room, building, sauna, steam
Cons: The light in the bathroom
Location: The area is cool in walking distance to main shopping streets, Kaiser Wilhelm Memorial Church and Berlin Zoo. Public transport is perfect.
Axel is very good hotel located in the West Berlin. The personnel are very friendly. Nice, modern hotel and good conditions of everything. Sauna, steam and gym located on the top floor and Jacuzzi in open air with a view to a neighborhood. The area is cool in walking distance to main shopping streets, Kaiser Wilhelm Memorial Church and Berlin Zoo. Public transport is perfect as everywhere.
Comment from Hotel Management
Nov 27, 2014 by manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín
3 out of 5
Recommended
for Everyone
by A verified traveler

Tolerantes Alternativ-Hotel

Posted Nov 25, 2014
Sehr gute Lage und freundliches Personal. Prima Frühstücksbuffet. Zimmer jedoch viel zu laut und Fenster schliessen nicht - Strassenlärm.
Comment from Hotel Management
Nov 27, 2014 by manager, Hotel Management
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Juan Carlos Utrilla General Manager Axel Hotel Berlín
Comment from Hotel Management
Nov 27, 2014 by manager, Hotel Management
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Juan Carlos Utrilla General Manager Axel Hotel Berlín