All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room was very small. You couldn't open the door all the way because it would hit the bed.
Ronn
Stayed 2 nights in Sep 2023
10/10 Excellent
Huiai
Sep 25, 2023
Liked: Cleanliness, staff & service
The room is really small but manageable.
Huiai
Stayed 4 nights in Sep 2023
6/10 Okay
Wendy
Sep 15, 2023
Liked: Cleanliness, staff & service
The room was too small for a couple. No where in the room for luggage. Constantly stubbing toes or tripping in such a crowded room. No refrigerator in the room.
This hotel is walkable distance from Bradenburger tor, small confortable room in a very quiet zone. The breakfast is good and the staff is very helpfull.
Great staff and an excellent location to get to the main sights of Berlin - all in walking distance. Also close to many restaurants. The room was a little small but that did not detract from me enjoying my stay there.
Fantastic location only a couple of mins away from the station where most of the train lines run through, including a 30 min direct train to the airport. Room was small but everything we needed at a great price so no complaints. Very clean. Friendly staff :)
Verified traveler
Stayed 3 nights in Mar 2023
Response from Joelina Hölzel-Customer Care- on Apr 2, 2023
Thank you Anonymous for your positive feedback!We are happy to hear that you had a pleasant stay. It is particularly nice to hear that you liked our central location.We would be very happy to welcome you soon again.BEST regards from the heart of Berlin
Beautiful rooms, clean, convenient location and a lovely staff. Only downside is food, options, no snacks or vending machines after breakfast is served. As a woman traveling alone I felt safe and the location was perfect.
cristina
Stayed 2 nights in Nov 2022
Response from Joelina Hölzel-Customer Care- on Dec 31, 2022
Thank you Cristina for your positive feedback!We are happy to hear that you had a pleasant stay with us! That our staff made your stay even better makes us particularly happy. The wellbeing from our guests is our number one goal.We would be very happy to welcome you soon again.BEST regards from the heart of Berlin
2/10 Terrible
MR
Nov 26, 2022
MR
Stayed 4 nights in Nov 2022
Response from J.Hölzel -Customer Care- on Jan 4, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. BEST regards from the heart of Berlin
It is at an amazing place. Highly recommend if you are attracted to see the tourist must haves.
Brigitta
Stayed 3 nights in Nov 2022
Response from Joelian Hölzel -Customer Care- on Dec 31, 2022
Thank you Brigitta for your positive feedback!We are happy to hear that you had a pleasant stay. It is particularly nice to hear that you liked our central location.We would be very happy to welcome you soon again.BEST regards from the heart of Berlin
2/10 Terrible
Josh
Traveled with partner
Oct 28, 2022
Liked: Cleanliness
The wifi sucks. They will only allow 3 devices per room to connect to it. The connection speed is terrible. The doors do not lock properly, and someone barged into our room while we were still sleeping. The worst was when the fire alarm went off. I ran down the stairs to escape outside, only to have the front desk staff tell me it was a drill. Then tell me the day before when I checked in? Or at least make an announcement? A quick phone call? Nothing. I seriously thought there was a fire.
Josh
Stayed 2 nights in Oct 2022
Response from Joelina Hölzel Customer Care on Oct 29, 2022
Thank you Josh for your detailed review!We are very sorry, that the Wifi connection was bad and we will check our server but if you need to connect more then three devices you are always welcome to get another wifi connection at the reception.Regarding of the fire alarm we are afraid a warning is not possible the staff itself doesnt knows when a fire alarm exercise is going to happen.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.BEST regards from the heart of Berlin
This hotel was a 3 star hotel with 5 star service. I cant say enough good things about the staff here. We were treated extremely well. They care about the guests and it shows. In all aspects, the front desk was excellent, the breakfast people were friendly and nice, Housekeeping was friendly and helpful. There was a young man at the desk that was extremely helpfull. I am ashamed I have forgotten his name. Very kind and helpful. The location is great. But you cannot match the service here.
DOUGLAS
Stayed 4 nights in Sep 2022
Response from Joelina Hölzel -Customer Care on Oct 4, 2022
Thank you Douglas for your detailed review!We are very pleased that you liked it in our house and that you had a pleasant stay.We would like to thank you especially for the great praise of the employees, which were very pleased to hear that. The well-being of our guests is our highest priority and your feedback helps us to make sure that our future guests feel just as comfortable.We hope to welcome you again soon in our house.BEST regards from the heart of Berlin
My room was a decent size by European standards. Staff were very friendly and helpful. Public transportation is very easy from this location. Mitte is a cute neighborhood with lots of dining options.
Colleen
Stayed 3 nights in Sep 2022
Response from Joelina Hölzel-Customer Care- on Oct 4, 2022
Thank you Colleen for your detailed review!It is very nice to hear that you had a pleasant stay. It is especially nice to hear that you liked the attetude of the staff.Unfortunately, we cannot change anything about the room size, but with our location and friendly staff we try to make up for that. As a small tip, we also have our more spacious Design Rooms, which are slightly larger and can be booked with a small surcharge subject to availability.We hope to welcome you again soon in our house.BEST regards from the heart of Berlin
Overall a good stay I would recommend it for anyone wanting to be around a good area in Berlin
cashen
Stayed 4 nights in Jul 2022
Response from J. Hölzel-Customer Care on Jul 26, 2022
Thank you Cashen for your detailed review!
We are very pleased that you liked it in our house and that you had a pleasant stay.
Your review helps us to make sure that our future guests also feel comfortable.
We hope to welcome you again soon in our house.
BEST regards from the heart of Berlin
6/10 Okay
patrick
Jul 15, 2022
patrick
Stayed 7 nights in Jul 2022
Response from J. Hölzel-Customer Care- on Jul 26, 2022
Vielen Dank Patrick für Ihre Positive Bewertung!
Wir freuen uns, dass Sie einen schönen Aufenthalt hatten.
Wir hoffen, Sie bald wieder begrüßen zu dürfen.
Mit BESTen Grüßen aus dem Herzen Berlins
Superb Central Position 15 mins to Brandenburg Gate same to Museum Island nr Friedrickstrasse Station for Airport etc Quiet Street
Lovely staff efficient & friendly
Deputy Manager Chantal a delight
The room was not cleaned everyday, trash was not taken out. There was no place to hang up the towel. How can anyone reuse it if it can't be dry? If you ask something from the front desk, it took hours to get it. When your neighbor is loud, the hotel wouldn't do anything. They basically said to endure it.
The service was good but the room was pretty tight. We were at many hotels during our trip to Germany and this was by far the smallest. It was fine for us but some bigger people might have serious issues.
Everything was clean, toiletries included liquid hand soap and shampoo/body soap well stocked. Front desk personnel on check in and out spoke very good English and even helped find place to eat nearby late at night.
I have stayed at this hotel many times. I particularly like its location - just a couple of blocks from the Riverbank and its pubs, the Brecht Theatre, and many University faculties, I also have found the staff tremendously helpful in booking train tickets etc. Nice place.
Convenient city centre located hotel. Has your basics. Beds are comfortable as well.
Shea
Stayed 3 nights in Jul 2019
6/10 Okay
Verified traveler
Jul 22, 2019
Disliked: Cleanliness, room comfort
The room is too small, where it is difficult to move comfortably; expect to get some bruises. The cupboard is tiny, no fridge. No view. Great location.
This hotel is in a quieter area but within a few minutes walk there is access to the underground which gives you access to anywhere you want to go. There are several restaurants again a few minutes walk.
The hotel was clean and comfortable. There is not much privacy with the bathroom situation (the shower is not behind a door in a bathroom) but we knew this before booking.
The staff were friendly and helpful throughout the stay.