Exterior

Reviews of Super 8 by Wyndham Berlin WI

2 out of 5
Super 8 by Wyndham Berlin WI
227 Ripon Rd, Berlin, WI

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 31 reviews" "
Rating 8 - Good. 8 out of 31 reviews" "
Rating 6 - Okay. 10 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness
The staff person was very hard to understand. We couldn't figure out how to turn on the TV. We asked the staff person and he couldn't do it either. He then called some man on his phone to help. By then I had accidently found the channel we needed. There should have been an instruction sheet by the remote on how to use it. Disappointed.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to town, quiet, nice friendly owners, clean, comfortable beds.
Stayed 2 nights in Mar 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Manager was very nice and came and showed us how to turn the TV on. Room was hot and we couldn't get it to cool down. Otherwise it was very nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
AC couldn't get it cold.
Room itself wasn't bad but the old AC just couldn't cool the room down. When I first entered the room you could feel the humidity in the room and the AC unit helped but it never got cold.
Stayed 2 nights in Aug 2023

6/10 Okay

Kathleen

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
We have stayed here previously with a better experience. We had 3 rooms this time and each smelled bad in different ways, animal and ???. I am aware this is a pet friendly place but all 3 rooms seems wrong.
Stayed 1 night in Aug 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished they had a better breakfast options.
Stayed 3 nights in Jul 2023

4/10 Poor

sally

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom door stuck. Toilet and tub drainage slow. Chose hotel because ad said breakfast offered, but very limited cereal bars and a few pieces of fruit. Bed was comfortable.
Stayed 2 nights in Jul 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s small hotel , but quiet, our room was pretty big, wish it had a tall stool
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cold A/C
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room
Stayed 1 night in Jul 2023

6/10 Okay

Marcial

Traveled with partner
Liked: Cleanliness, staff & service
We had booked a room with 2 beds but could only get a room with one bed. The bathroom was senior-friendly. We had no coffee available in the morning. There was no Kleenex paper in the room and the phone and clock did not work. We were overcharged by Expedia of $150 for a $111 standard room.
Stayed 1 night in Jun 2023

2/10 Terrible

Pierette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No parking anywhere. There are people hanging out and smoking in the unlit parking lot and the area doesn’t feel safe at all!! Not staying here!!
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Breakfast not worth advertising as available
The "breakfast" was a joke. A couple breakfast bars, coffee and juice. The far stairway carpet was filthy, the room and lobby was very clean. The toilet didn't work very well.
Stayed 1 night in May 2023

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
In town for a funeral and only needed a place to sleep for one night. Bed seemed a little hard to me (but I'm also used to a sleep number bed), and the air never fully cooled the room. If I was staying longer, or doing more at the hotel, I might be more critical of things. The staff I spoke to were all super nice and helpful. Bonus points to them for that. I would've liked a real breakfast instead of cereal bars and coffee/juice, but they pointed me to a restaurant nearby where I could get good food cheap. If I need a hotel in Berlin again, It will definitely be here. complete opposite of our stay at another Super 8 in Hampshire IL 3 weeks prior
Stayed 1 night in May 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was within walking distance to several restaurants:
Stayed 2 nights in Mar 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Mar 2023

6/10 Okay

Phillip

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel has seen its best days. With that being said - the room felt cozy for me.
Stayed 1 night in Jan 2023

6/10 Okay

Charles

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice and clean but not best for business travelers
The,property feels and looks quite new. But, not the best for business travel when you might need good internet and easy sockets for recharging devices. Couldn’t get the internet access in room so had to go to the lobby sometimes.
Stayed 1 night in Oct 2022
Response from General Manager on Oct 28, 2022
Thank you for staying with us. We have been working with our internet provider to have a new wifi system installed so there are stronger connections in every room. I apologize for the inconvenience and appreciate the feedback.

8/10 Good

Debrah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. I would have liked a coffee pot in the room. Some of us need that coffee first thing, but needed to get dressed and go to the lobby 😟. Also, would have liked a breakfast.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 28, 2022
Thank you for staying with us and appreciate the feedback. We are looking at options and alternatives to our limited breakfast.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting in parking was very poor.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 28, 2022
Thank you for staying with us and appreciate the feedback. Safe travels!

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was friendly and welcoming. We will definitely stay again in the future.
Stayed 1 night in Aug 2022

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hard to sleep
The room was clean and the staff was friendly. However, the beds were too hard for a good night sleep. The fan in the bathroom gave off noise, but no air. This made it hard to towel off, because the risk was already damp from the moisture in the room.
Stayed 4 nights in Aug 2022
Response from General Manager - Super 8 Berlin on Aug 16, 2022
Thank you for your review. I am sorry to hear you were not able to get comfortable on our new mattresses and the fan has already been taken care of. I am glad the staff was friendly and your room met your cleanliness standard, because we pride ourselves on clean rooms and customer service here at Super 8 in Berlin! Hope to see you again!

8/10 Good

Erik

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from General Manger Super 8 Berlin on Aug 2, 2022
Thank you for the review.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Really liked staying at the hotel. It is an older building, but well maintained.
Stayed 3 nights in Jul 2022
Response from General Manager Super 8 Berlin on Aug 2, 2022
Thank you, we appreciate the feedback. We strive to provide clean quality rooms and excellent customer service.

6/10 Okay

Jerald

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022
Response from General Manager Super 8 Berlin on Aug 2, 2022
Thank you for the review.

4/10 Poor

Douglas

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not again will we go there
So checking in was no problem. It started about 6pm. Big storm came in. Power went out. No emergency lighting in hallways, no exit lights big safety issue. Because no AC because of power wanted to open windows, found out they were screwed shut. Another issue if we had to get out. Power came on about 1am. They need to upgrade this place before someone gets hurt or cant get out because of a fire. Checking our was fine. Coffee and breakfast snacks.
Stayed 1 night in Jul 2022
Response from General Manager - Super 8 Berlin on Jul 25, 2022
Thank you for your review, as of April 2022 we had passed our fire inspection, meaning everything was in working order. Unfortunately this was our first power outage under new ownership and the concerns are being addressed immediately. We are thankful no one was hurt during the serve storm that blew through our area. The new ownership is continually scheduling upgrades to ensure the guests have the best possible stay at our location. (Including the windows that are screwed shut due to environmental safety code.) I am glad check-in and check-out met your standards, as we strive to provide excellent customer service.

6/10 Okay

Terry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room recently remodeled. Friendly helpful staff. Noise/The heating and air conditioner unit needs replacing or upgrading. Pluming between room noise. The exhaust fan in the bathroom.
Stayed 1 night in Jul 2022
Response from General Manager - Super 8 Berlin on Jul 21, 2022
Thank you for the compliments and noticing the work that has been put into the hotel already. We strive to provide clean rooms and excellent customer service to ensure a comfortable stay for our guests. We continue to make improvements on the hotel and appreciate your feedback.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Super 8 Berlin on Jun 9, 2022
Thank you for staying with us! Hope to see you again.

6/10 Okay

Yasmin

Business traveler, Traveled with family
The hotel it’s fine. The rooms good. But breakfast was one of the reason for me to rent there and what they offer it’s not really a breakfast but kind of snack and very very poor. They shouldn’t say they include breakfast.
Stayed 3 nights in Aug 2023