Reception

Reviews of SO/ Berlin Das Stue

5 out of 5
SO/ Berlin Das Stue
Drakestr. 1, Berlin, BE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 622 out of 758 reviews" "
Rating 8 - Good. 103 out of 758 reviews" "
Rating 6 - Okay. 17 out of 758 reviews" "
Rating 4 - Poor. 10 out of 758 reviews" "
Rating 2 - Terrible. 6 out of 758 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, well designed and great staff! Highly recommended
Stayed 2 nights in Dec 2023
Response from MM on Feb 13, 2024
Dear Avery, thank you for the perfect review. We are glad, that you enjoyed your stay with us and hope to welcome you back in the near future. We wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from MM on Oct 19, 2023
Dear Leslie, thank you very much for the perfect review. We are happy that you enjoyed your stay at the SO/ Berlin Das Stue. We would love to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 Excellent

Ryan, Graham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. They were friendly and attentive. They really made you feel welcome. The hotel is lovely and there’s a great park right in front.
Stayed 4 nights in Sep 2023
Response from MM on Sep 28, 2023
Dear Ryan, thank you for the perfect review. We are happy, that you enjoyed your stay at the SO/ Berlin Das Stue. We are proudly going to share your feedback with our team members. We hope to welcome you back in the near future and wish you all the best. Sincerely, Maximilian Müller Qualtiy, Training & Project Leader

10/10 Excellent

Mingjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay 100%
Everything was amazing, service was beyond and the spa and the room are just very well designed and maintained.
Stayed 1 night in Aug 2023
Response from Max on Aug 10, 2023
Dear Mingjun, we are delighted that you had an amazing stay at the SO/ Berlin Das Stue. We are very thankful that you took the time to share your experience with us. We are going to share the feedback with our team. We hope to welcome you in the future and wish you all the best. Sincerely Maximilian Müller, Quality,Training & Project Leader

8/10 Good

david

Liked: Cleanliness, property conditions & facilities
Lovely boutique style hotel with aspects that should not apply to a 5 star establishment. Had to ask housekeeping to replenish coffee capsules everyday, should really be done without asking. Waitress asked me to sign a breakfast tab each day, on checkout I was told that she had charged the incorrect amount on one of the days. Rather than acknowledge that this was their mistake and accept it they insisted that I pay the additional 84euros on a final bill of 3700 euros, not really a great experience.
Stayed 4 nights in Jul 2023
Response from Patrick on Aug 8, 2023
Dear David. We are really happy that we could count you among our guests and thank you for your visit. Furthermore, we are very pleased that we were able to convince you and that you felt so well. However, it did not escape us that you had reason to criticise. We will try to further improve our service and housekeeping team and apologise for the inconvenience. We thank you very much for your objective comments. We promise you for your next stay that we will have eliminated them and that you will then spend an absolutely thrilling stay with us at SO/ Berlin Das Stue. See you hopefully soon. Best regards. Patrick Füg Guest Experience Operations Manager

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Proper Room, felt luxury. Hotel itself is very carefully curated. Just didn’t like the location…. Nothing seemed walkable under 15 minutes …
Stayed 1 night in Jun 2023
Response from Max on Jul 31, 2023
Dear Mark, thank you for your stay at the SO/ Berlin Das Stue. We are happy, that you enjoyed your stay and that you shared your experience with us. We can understand, that if you prefer a more vibrant neighborhood, a different location is more suitable for you.We still hope to welcome you back in the future and wish you all the best. Sincerely, Maximilian Müller Quality, Training & Project Leader

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! Located on a quiet street across from an entrance to the Tiergarten and next to the Zoo, it is tranquility defined. The building is gorgeous, the rooms are generous, the design is top-notch, and the staff is the BEST! We loved Victoria, Julian, the concierge, the cleaning manager— everyone was top of the top. We would absolutely stay here again on our next visit to Berlin!
Stayed 2 nights in Jun 2023
Response from Max on Jun 22, 2023
Dear Joan, we are very happy with your positive feedback. I am pleased to share it with our team. We hope to welcome you again in the near future. Best regards. Max

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Patrick on Jun 8, 2023
Dear...Thank you very much for your visit and your great review. We will do our best to delight you in the future as well. The entire Stue team sends its warmest regards and hopes to see you again soon. Best regards. Patrick Füg Guest Experience Operations Manager

6/10 Okay

gary

Business traveler
Liked: Cleanliness
Beautiful building with interesting common parts. Horribly designed, impractical rooms. Shaving mirror attached to wall so you need to lean around sink to use it. Bedside control panel behind bedhead, so you have to get out of bed to use it. Phone charging unit and USB point not working. Aircon made strange intermittent noises. Staff very nice but so amateur. Worst club sandwich I have ever had. Expedia discount on food had not been applied to bill at check out. Had to ask for this. Hotel location remote, in a residential area. No local shops or restaurants. In short, a triumph of style over substance.
Stayed 1 night in Apr 2023
Response from Patrick on Apr 17, 2023
Dear Gary.Of course we thank you for your stay at SO/ Berlin Das Stue and your time to review. Please accept our apologies that we were unable to meet your expectations. Generally, your Expedia F& B discount should have been granted to you without being asked. The fact that this did not happen in your case is certainly not the rule at Das Stue. Please accept our apologies that our colleague, who is still quite new, made this mistake. He also regrets this incident very much and will make further efforts to improve in the future. We have already discussed the deficiencies you pointed out in the areas of technology and culinary in detail in the corresponding teams and will also take measures for improvement here. We hope that you would like to see for yourself and give us another chance in the near future. Please let me know, I am sure I will find an adequate compensation for the disappointments of the last stay. Until then, all the best and best regards.Patrick FügGuest Experience Operations Manager

10/10 Excellent

Julie

Stayed 4 nights in Feb 2023
Response from Patrick on Mar 7, 2023
Dear Julie.Thank you very much for your visit and great review. We look forward to your next visit and send our kindest regards.Sincerely yours,Patrick FügGuest Experience Operations Manager

10/10 Excellent

Klaus, Hopkinton

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff, clean and comfortable; only criticism was our room was on level 1 right above the front door. I would ask for a higher floor away from the fromt door.
Response from Patrick on Dec 15, 2022
Dear James.Thank you very much for your visit and great review, even though not everything contributed to your satisfaction. We are SO/ sorry nad promise you a room on one of our higher floors for your hopefully soon next stay.Sincerely yours,PatrickGuest Experience Operations Manager

8/10 Good

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful park location; modern and sophisticated
Stayed 4 nights in Aug 2022
Response from Patrick on Oct 22, 2022
Dear Patricia.It is really nice to read that you enjoyed your stay at SO/ Berlin Das Stue. The relaxed location of the house directly in Tiergarten and our focus on life style and design in an atmosphere of personal and excellent service, is what the stue is all about. We will do our best to exceed your expectations during your next stay in Berlin. You are at all times more than welcome.On behalf of our entire SO/ team with warm regards.PatrickGuest Experience Operations Manager

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Patrick on Oct 8, 2022
Dear Gerry. Thank you for your visit to SO/ Berlin Das Stue and your review. We are very pleased that you appreciate our efforts and are already looking forward to your next visit to "Das Stue". Best regards from the entire team. Patrick GuestExperience Operations Manager

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely!! Truly a 5 star hotel! Loves everything about it!
Stayed 4 nights in Sep 2022
Response from Patrick on Sep 29, 2022
Dear Rita.Great! We are really happy to hear that. Thank you so much for visiting SO/ Berlin Das Stue and for the fantastic feedback. Such kind words inspire our whole team to provide excellent service day after day. Please come again soon.Sincerely.Patrick Guest Experience Operations Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was large and comfortable. Excellent stay.
Stayed 4 nights in Jul 2022
Response from Dennis Mischlewitz on Jul 20, 2022
Dear David, wow thank you so much for the perfect score and your recommendation. Warm regards, Dennis

10/10 Excellent

david

Stayed 3 nights in Jul 2022

4/10 Poor

Christian

Stayed 1 night in Jun 2022
Response from Dennis Mischlewitz on Jul 20, 2022
Dear Christian, first of all I want to honestly excuse for not beeing able to provide the expected services. It saddens me to see that you did not enjoy your stay with us and I would have loved to know more to change that during your time with us. Please accept my honest excuse and on behalf of the team I hope to welcome you soon back in order to convince you more of our hotel. Kind regards, Dennis

8/10 Good

Anthony

Stayed 2 nights in Jun 2022
Response from Dennis, Quality Manager on Jun 29, 2022
Dear Anthony, thank you so much for your kind feedback and the overall positive review. Still I would have loved to convince you even more of us and I am certain that we are able to do that upon your next stay with us. Kind regards from Berlin, Dennis

10/10 Excellent

Vinicius

Stayed 2 nights in Apr 2022
Response from Dennis on May 5, 2022
Dear Vinicius, thank you so much for your kind review and the lovely feedback. It is a pleasure to read that you had a great time with us. Warm regards, Dennis

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2022
Response from Dennis on Apr 4, 2022
Dear Dale, thank you so so much for your kind review and the lovely feedback. It is a pleasure to read that you had a great time with us. On behalf of the team I hope to welcome you soon back to Berlin. Warm regards, Dennis

10/10 Excellent

Bryan, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Thoroughly enjoyed my stay.
Stayed 8 nights in Jan 2022
Response from Dennis on Jan 17, 2022
Dear Bryan, wow thank you SO/ much for your fantastic review and the lovely feedback. The team loved it and I hope to welcoming you soon back to Berlin. Best regards, Dennis

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Dennis on Jan 17, 2022
Dear SO/ Berlin Das Stue guest, thank you so much for your perfect feedback and the lovely recommendation. Kind regards, Dennis

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Dennis on Jan 17, 2022
Dear Florian, thank you SO/ much for your kind review and the overall positive feedback. On behalf of the team I would love to serve you even better and welcome you back soon. Warm regards, Dennis

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our room and exploring the zoo. The bed was extremely comfortable and staff was wonderful. Our favorite was the bar where we enjoyed Spanish tapas and cocktails
Stayed 2 nights in Nov 2021
Response from Dennis on Nov 29, 2021
Dear Lindsay, wow thank you SO/ much for your lovely recommendation. On behalf of the team I am happy to read that you had a great time with us and loved the room. Warm regards, Dennis

10/10 Excellent

Klaus, Hopkinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personal. A lot of style. Very attentive staff.
Stayed 1 night in Nov 2021
Response from Dennis on Nov 29, 2021
Dear Klaus, thank you so/ much for your great review and the lovely feedback. Best regards, Dennis

10/10 Excellent

Heather

Stayed 5 nights in Sep 2021

10/10 Excellent

Richard, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really quiet hotel right next to the Tiergarten. Cool are, nice bar, and overall laid back vibe. I would definitely return on my next trip to Berlin!
Stayed 3 nights in Sep 2021
Response from Dennis on Sep 27, 2021
Dear Richard, thank you so much for your great review and the lovely feedback. It is a pleasure to read that you had a great time with us at SO/ Berlin Das Stue. Kind regards and all the best, Dennis

10/10 Excellent

Christina, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Berlin! Gorgeous infrastructure and awesome staff
Stayed 3 nights in Sep 2021
Response from Dennis on Sep 20, 2021
Dear Christina, thank you so much for your perfect feedback and your lovely recommendation. Kind regards, Dennis

10/10 Excellent

Norman

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Helpful, friendly staff, quiet location.
Stayed 1 night in Aug 2021
Response from Dennis on Sep 16, 2021
Dear Norman, thank you so much for your kind review and the lovely feedback. It is a pleasure to read that you had a great time with us. I hope to welcome you soon back to SO/ Berlin. Warm regads, Dennis

10/10 Excellent

Harry Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibility of eating breakfast outside was during Covid super.
Stayed 6 nights in Aug 2021
Response from Jannik Stagl on Aug 26, 2021
Dear Mr. Joe, Thank you very much for your feedback! Best regards, Jannik Stagl Reservations Agent

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Berlin
The Stue of the best hotel in Berlin. It had a boutique feel and style but still provides a 5 star service.
Stayed 3 nights in Aug 2021
Response from Dennis on Aug 20, 2021
Dear Patrick, thank you so much for your great feedback and the lovely review. On behalf of the team I hope to welcoming you soon back to Berlin. Kind regards,

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place!
Very nice and charming place - between ‚East‘ and ‚West‘ - perfect location. Charming building, stylish interior - personal service. Recommended!
Stayed 1 night in May 2021
Response from SO/Berlin Das Stue on May 10, 2021
Dear Frederic, Thank you for choosing the SO/Berlin Das Stue and for taking the time to share your feedback. We are delighted that you enjoyed our great location right in the middle between East & West. It was a great pleasure to look after you. Rest assured that we have shared your kind words with the entire team. With warm regards Julia Sturm Quality Manager

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from SO/Berlin Das Stue on Sep 7, 2020
Dear Alejandro, Thank you for rating us here on Hotels.com. We are always happy to receive guest feedback as it gives us the opportunity to enhance our service. Please do let us know in which area we can improve our service. We do look forward to welcoming you back in the future. With warm regards Julia Sturm Quality Manager

10/10 Excellent

vladut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your service, I've checkin for this booking. Great view, nice service!!! A++++++
Stayed 1 night in Jul 2020
Response from SO/Berlin Das Stue on Jul 27, 2020
Dear vladut, Thank you for taking the time to share your experience. We are delighted to read that you enjoyed your stay with us. We do look forward to welcoming you again in the future. With warm regards Julia Sturm Quality Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from SO/Berlin Das Stue on Mar 16, 2020
Dear guest, Thank you very much for taking the time to share your feedback. We are delighted to see that everything was to your liking. We do hope that we will have the opportunity to welcome you again in the near future. With warm regards Julia Sturm Quality Manager

2/10 Terrible

Susan

Stayed 2 nights in Feb 2020
Response from SO/Berlin Das Stue on May 18, 2020
Dear Susan, Thank you for choosing the SO/Berlin Das Stue. We are very sorry to read that your stay was not a pleasant one. We would appreciate if you could give us some more details in order to ensure your satisfaction next time. With warm regards Julia Sturm Quality Manager

10/10 Excellent

Eben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from SO/Berlin Das Stue on Jan 8, 2020
Dear Eben, Thank you for choosing the SO/Berlin Das Stue. We are thrilled that you had a wonderful stay with us and do hope that we will have the pleasure of welcoming you again. With warm regards Julia Sturm Quality Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, nice location, good breakfast and nice lounge. Need to improve their beds and pillows.
Stayed 4 nights in Dec 2019
Response from SO/Berlin Das Stue on Jan 6, 2020
Dear guest, Thank you for choosing the SO/Berlin Das Stue. We appreciate that you have taken the time to share your feedback here on Expedia.com. We are delighted that you enjoyed our ample breakfast as well as our nice location. Please be assured that we only use high quality bedding. We do hope that we will have the opportunity to look after you again in the future. With warm regards Julia Sturm Quality Manager

6/10 Okay

YARON

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from SO/Berlin Das Stue on Dec 20, 2019
Dear YARON, Thank you for staying at the SO/Berlin Das Stue. We are sorry that your stay was not what you expected. We always strive to exceed our guest’s expectations and we are truly sorry that we did not managed to do that during your stay. We would have welcomed the opportunity to ensure your comfort while staying with us if you would have informed us that you were not happy with your room. We do hope that we will have the opportunity to welcome you again in the future to convince you of our quality and service. Best wishes for a wonderful festive season. Julia Sturm Quality Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from SO/Berlin Das Stue on Dec 20, 2019
Dear guest, Thank you for staying at the SO/Berlin Das Stue. We are delighted that you had such a wonderful stay. We do hope that we will have the pleasure to welcome you again in the future. Best wishes for a wonderful festive season. Julia Sturm Quality Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing else in Berlin comes close
Best Hotel I’m have stayed in across Germany, let alone Berlin. Outstanding service, outstanding facilities. Thank you for a fantastic stay.
Stayed 1 night in Dec 2019
Response from Mandy May Wegner on Dec 27, 2019
Dear David, thank you so much for your kind valuation. We hope you enjoyed your stay with us and would be also happy to welcome you soon again in our wonderful SO/ Berlin Das Stue. Best regards Mandy May Wegner Reservations Agent

10/10 Excellent

Khadra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from SO/Berlin Das Stue on Dec 11, 2019
Dear Khadra, Thank you for staying at the SO/Berlin Das Stue. It is always a great pleasure for us to receive such a great rating and we are delighted that you enjoyed your stay. We do hope that we will have the opportunity to welcome you again in the future. With warm regards and best wishes for a wonderful festive season. Julia Sturm Quality Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from SO/Berlin Das Stue on Dec 4, 2019
Lieber Gast, vielen Dank, dass Sie sich für das SO/Berlin Das Stue entschieden haben. 10 von 10 Punkten, wunderbar. Es freut uns, dass Sie sich bei uns wohl gefühlt haben und keine Wünsche offengeblieben sind. Wir freuen uns auf ein Wiedersehen. Winterliche Grüße aus dem Tiergarten Julia Sturm Quality Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contemporary Elegant Hotel in Central, yet secluded location.
Stayed 1 night in Nov 2019
Response from SO/Berlin Das Stue on Nov 29, 2019
Dear guest, Thank you for choosing the SO/Berlin Das Stue during your recent trip to Berlin. We are happy to see that you had a most enjoyable stay with us. We do wish you a wonderful festive season and hope to see you again in 2020. Kind regards Julia Sturm Quality Manager

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from SO/Berlin Das Stue on Nov 30, 2019
Lieber Gast, vielen Dank, dass Sie sich für das SO/Berlin Das Stue entschieden haben. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat. Bitte lassen Sie uns wissen, in welchem Bereich wir uns noch verbessern können, um Sie bei Ihrem nächsten Aufenthalt vollends zufrieden stellen zu können. Mit herbstlichen Grüßen Julia Sturm Quality Manager

10/10 Excellent

Thomas Kaas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from SO/Berlin Das Stue on Nov 21, 2019
Lieber Herr Kaas, wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben uns hier auf Hotels.com zu bewerten. Wie schön, dass Sie sich bei uns wohl gefühlt haben. Kommen Sie uns bald wieder besuchen. Mit herbstlichen Grüßen aus dem Tiergarten Julia Sturm Quality Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very luxurious and relaxing. So well designed and the staff at reception were lovely. It’s great position in the park, a little way out from the centre but we loved it as cycled to Brandenburg gate through the park in 15 mins which was brilliant way to get round.
Stayed 2 nights in Oct 2019
Response from SO/Berlin Das Stue on Oct 18, 2019
Dear guest, Thank you for sharing your wonderful feedback here with us. We are thrilled that you found your stay to be relaxing and that you enjoyed cycling through the park. Rest assured that we have shared your kind words with the entire team. We do hope that we will have the opportunity to welcome you again in the future. With warm regards Julia Sturm Quality Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A unique Hotel that sits just on a quite street alongside the Zoo. The decor, amenities and staff are fabulous 🤗
Stayed 2 nights in Sep 2019
Response from Julia Sturm, Quality Manager on Oct 1, 2019
Thank you for taking the time to share feedback with all of us. We are pleased that you felt comfortable here.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍Nice place, great service and staff, I like the hotel
Stayed 1 night in Sep 2019
Response from Julia Sturm, Quality Manager on Oct 1, 2019
Many thanks for the great compliment to our team, I will gladly pass it on. Best regards, Julia Sturm, Quality Manager.