Exterior
Check availability

Reviews of Holiday Inn Berlin City Center East Prenzlauer Berg, an IHG Hotel

Holiday Inn Berlin City Center East Prenzlauer Berg, an IHG Hotel
Prenzlauer Allee 169, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 936 reviews" "
Rating 8 - Good. 455 out of 936 reviews" "
Rating 6 - Okay. 85 out of 936 reviews" "
Rating 4 - Poor. 13 out of 936 reviews" "
Rating 2 - Terrible. 8 out of 936 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. The room accommodations and hotel were very clean. The staff were very friendly and helpful. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Transport links make this a great spot to see the sights of Berlin. Hotel really smart and not too busy (when we went at least). Reception 24/7 and they swapped our room service for free drinks at the bar as we were only staying 2 nights which was a nice touch. Highly recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying at this hotel for a few reasons. Great access to transportation (M2 tram) and S-bhan (Prenzlauer Allee), shops, restaurants and safe area. Hotel breakfast worth the price and rooms are clean and well kept. We stay here while visiting family who live nearby.
Stayed 4 nights in Dec 2023
Response from Franziska Ewert Assistant Manager on Dec 12, 2023
Dear Karen, Thank you so much for your amazing review. We look forward to see you again soon.Sincerely,

8/10 Good

Eamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern decor with helpful staff. Great breakfast buffet included with the stay.
Stayed 5 nights in Oct 2023
Response from Franziska Ewert on Nov 14, 2023
Dear Eamon,Thank you very much for your kind review, we look forward to welcome you again.Sincerely,

10/10 Excellent

AHMAD

Stayed 6 nights in Oct 2023

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room, comfy beds. Especially loved the staff, very friendly and helpful!!!!
Stayed 2 nights in Oct 2023
Response from Franziska Ewert on Nov 14, 2023
Dear Jens,Thank you so much for your great review. We look forward to see you again.Sincerely,

8/10 Good

adi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Tobias Stelly, Rooms Division Manager on Jul 7, 2023
Dear Adi, thank you for your stay and your review!Best regards

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was courteous, friendly and very helpful. We loved the location. It is walkable from the S station. And being the hotel is a family friendly neighborhood.
Stayed 3 nights in Jun 2023
Response from Franziska Ewert on Jun 12, 2023
Dear Jennifer,Thank you so much for your amazing review. We look forward to welcome you again.Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Tobias Stelly, Rooms Division Manager on Jul 7, 2023
Thank you for your wonderful review!

8/10 Good

Lynn, WILTON MANORS

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok but small. Staff were excellent!!
Stayed 2 nights in May 2023

10/10 Excellent

Daunish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit to Berlin
Comfortable stay in well located hotel. Friendly helpful staff, nice room. Towels very thin however!!
Stayed 5 nights in Mar 2023
Response from Franziska Ewert on May 12, 2023
Dear David, Thank you so much for your kind review. We look forward to welcome you again soon.Sincerely,

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Staff were awesome, free drink ticket from bar if you dont clean your room each day
Stayed 13 nights in Jan 2023
Response from Franziska Ewert on Jan 24, 2023
Dear Karen,Thank you so much for your great review. We look forward to welcome you again.Sincerely,

10/10 Excellent

May, New York City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene, friendly, relaxing, spotless, very helpful and outstanding staff
Stayed 5 nights in Nov 2022

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very comfortable room and a great location close to Prenzlauer Berg. Might be a bit far from the centre for some, but there are excellent tram and S-Bahn routes close by.
Stayed 2 nights in Oct 2022

10/10 Excellent

ron

Stayed 4 nights in Sep 2022

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 2 nights in Aug 2022

10/10 Excellent

Orna Pnina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing
Stayed 4 nights in Aug 2022

8/10 Good

Mehrdad

Stayed 5 nights in Jul 2022
Response from Jana Lau / Reservations on Jul 18, 2022
Thanks for your review and staying with us.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Holiday Inn City Center East Prenzlauer Berg on May 30, 2022
Thank you very much for your 10 points :-). We look forward to welcome you again!

10/10 Excellent

Lene

Stayed 3 nights in May 2022
Response from Holiday Inn City Center East Prenzlauer Berg on May 30, 2022
Thank you very much for your fantastic 10 point. We hope we will see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Holiday Inn City Center East Prenzlauer Berg on May 30, 2022
Thank you very much for your feedback. Hopefully we will see you soon again.

8/10 Good

Orlanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in hotel was good. V The hotel was clean and very good the breakfast
Stayed 3 nights in Dec 2021
Response from Jana Lau, Reservations on Dec 31, 2021
Dear Orlanda, Thanks for reviewing! See you soon again in Berlin!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located comfortable hotel
Very nice hotel in a great neighborhood
Stayed 3 nights in Nov 2021
Response from Franziska Ewert on Nov 18, 2021
Thank you very much for your ten points. We look forward to welcome you again. Sincerely,

10/10 Excellent

Tiffany, Simi Valley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, public transit stop right in front of the hotel, staff are extremely helpful.
Stayed 14 nights in Oct 2021
Response from Franziska Ewert on Nov 8, 2021
Dear Tiffany, Than you so much for your feedback, we look forward to welcome you again soon. Sincerely,

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Families
Front desk were very helpful and accommodating. Kudos for their customer service! Rooms were clean and well maintained.
Stayed 3 nights in Oct 2021
Response from Franziska Ewert on Nov 8, 2021
Dear Jose, Thank you very much for your comment, we hope we will see you soon again. Kind regards

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

10/10 Excellent

Karen, Toronto

Liked: Cleanliness, staff & service
This is a great hotel in a great neighborhood. You can easily access the heart of Berlin from here using the M2 Tram, M10 tram rail or S. clean rooms and very clean bathrooms and great buffet breakfast. Even with all the Covid protocols we felt safe and enjoyed the hotel and our trip.
Stayed 8 nights in Oct 2021
Response from Franziska Ewert on Oct 18, 2021
Dear Karen, thank you very much for your great review. We are pleased to read you enjoyed your stay with us and look forward to welcome you again soon. Sincerely

10/10 Excellent

Munis

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very convenient location to move around. Property is beautiful.
Stayed 14 nights in Sep 2021
Response from Franziska on Sep 24, 2021
Thank you very much for your great review, we look forward to welcome you again. Sincerely

10/10 Excellent

Nancy M

Stayed 14 nights in Jun 2021
Response from FE on Aug 3, 2021
Thank you very much Nancy :-) Warm regards from Berlin Franziska Ewert Assistant Manager

8/10 Good

Verified traveler

Stayed 8 nights in Dec 2020

8/10 Good

Rudi, Pune

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient locations with the tram M 2 right infront of the hotel. Nice neigborhood "Prenzlauer Berg" with excellent restaurants and bars not too expensive in walking distance.
Stayed 2 nights in Sep 2020
Response from Franziska Ewert on Oct 15, 2020
Dear Rudi, thank you so much for your kind feedback. We are pleased to read you enjoyed your stay with us and look forward to welcome you again soon. Sincerely,

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Jana Lau / Guest Relations on Aug 6, 2020
Thanks for reviewing! See you soon again in Berlin!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was completely satisfied with my stay , it was close to where I needed to be ,
Stayed 3 nights in Feb 2020

10/10 Excellent

Abdullah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not pet friendly, only dog friendly
They said they are pet friendly and upon booking I immediately followed up with a message about bringing a pet (cat). They confirmed for a reasonable fee of 20€ this was no problem, this was a week before arriving. After 12pm noon on the day I’m to arrive (ten minutes before boarding my plane) I get a message in German that my pet will not be allowed to stay. A notification this late in the booking, after giving confirmation the pet was allowed, is unacceptable. I made other arrangements for our pet, luckily I had someone in Berlin who could help me. Upon arrival they put us in a room that was not two twin beds as was booked. All of these issues were again raised by me at time of check-in and there was no effort for an apology or explanation by management (the woman checking me in was nice, but unable to assist further, and did fix the room type/bed issue). On check out they attempted to charge me for the pet I told them when checking in that I did not end up bringing. I asked for the manager who was proud to tell me he was such but offered excuses upon hearing my concerns. So I simply left it there, however I do not feel good about how it was handled during the booking, during check in, during check-out, or by management.
Stayed 2 nights in Feb 2020
Response from Franziska Ewert / Assistant Manager on Mar 5, 2020
Thank you for your honest review. We really apologize the misunderstand regarding your cat prior to arrival. We updated the pet policy in our hotel content accordingly to make sure, this issue will not happen again. Thank you very much again for your constructive feedback which will help us to improve our service. I hope you will give us a second chance and we will make sure to perform better during your next stay.

10/10 Excellent

EhsanulHoque, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, very clean and modern The staff was great too
Stayed 2 nights in Jan 2020
Response from Jana Lau / Guest Relations on Feb 24, 2020
Thanks for reviewing! See you soon again in Berlin!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super well-done Holiday Inn!
Clean and efficient. Top notch rooms.
Stayed 2 nights in Jan 2020
Response from Jana Lau / Guest Relations on Feb 24, 2020
Thanks for reviewing! See you soon again in Berlin!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ling weekend
Great location and very helpful staff.
Stayed 4 nights in Dec 2019
Response from Jana Lau / Guest Relations on Feb 24, 2020
Thanks for reviewing! See you soon again in Berlin!

8/10 Good

Ólöf

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was spacious, great comfort and terrific staff, however the odour in the bathroom never disapeared even though we were told the technicians were there to fix it. It was the only bad thing about our stay, everything else faboulus and I hope the rooms on 2nd floor don't have this probleme.
Stayed 4 nights in Dec 2019

10/10 Excellent

Mathias

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Lars

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good friendly hotel, good location
It was fine my only issue was the pillows were hard and my last night because of where my room wad located tgere was lots of noise from deliveries and this caused a restless last night otherwise was good.
Stayed 3 nights in Oct 2019
Response from Jana Lau / Reservation on Nov 4, 2019
Dear Matthew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Whenever you are going to visit Berlin again, we'd be happy if we'd be your first-choice-hotel again. Warm regards from Prenzlauer Berg

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay at the Holiday Inn. The room was very spacious, clean, and everything looked and felt pretty new.
Stayed 5 nights in Sep 2019
Response from Franziska Ewert/ Assistant Manager on Oct 17, 2019
Thank you very much for your kind review. We are looking forward to welcome you again, soon. Sincerely

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Jana Lau / Reservations on Nov 4, 2019
Thanks for reviewing! See you soon again in Berlin!

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019
Response from Jana Lau / Reservations on Nov 4, 2019
Thanks for reviewing! See you soon again in Berlin!

10/10 Excellent

Laura, baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Very clean and comfortable and delicious breakfast.
Stayed 1 night in Sep 2019
Response from Franziska Ewert on Oct 1, 2019
Dear Laura, Thank you so much for your amazing review, we are looking forward to welcome you soon. Sincerely,

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Jana Lau / Reservations on Nov 4, 2019
Dear Kate, Thank you very much for your amazing review of our hotel. Sincerely,