Ratings based on 1,828 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from London
The amazing palace hotel BerlinPosted Aug 1, 2015
Pros: The Staff, the room and the location.
Location: The location was fantastic. There was lots of shops restaurants and bars all around.
We had a fantastic time at this hotel. We enjoyed our experience very much. The staff were extremely polite and very helpful. We had received an email confirmation from one of the tours that we booked but we were unable to read it as it was fuzzy. I mentioned this to the girl on the desk and she asked me to email to her and after popping upstairs for our jackets, the printout was ready for us to take with us. The room was very spacious and the bed was really comfortable. We are already talking about going back.
for Everyoneby A verified traveler from London
Great hotel....made the holidayPosted Jul 30, 2015
A great hotel, great staff, excellent location. Room was excellent. Breakfast was a treat every morning. Cannot fault the hotel. Staff work very hard and are friendly and extremely helpful in all respects. You will not be disappointed staying here.
by A verified traveler from ca
Parking is horriblePosted Jul 30, 2015
I should have been told the price of valet parking. Waited there for 30 minutes to get my car. I asked the staff when I thought my car is missing or damaged, finding it had been ready but no one told me it was there. I expect a better communication and management for parking with this rate.
for Everyoneby A verified traveler from west midlands uk
Great hotel in central BerlinPosted Jul 29, 2015
Great hotel, very central and very comfortable Staff very efficient but very friendly and helpful Facilities wonderful Given room upgrade which was lovely The hotel also has a spa and the pool and treatments available were excellent The food in the hotel was great and many options Definite return visit planned!!
for Everyoneby A verified traveler from USA
Great Hotel close to Zoo, Aquarium and shoppingPosted Jul 29, 2015
Pros: Service, Cleanliness, Style and location
Cons: From the time we arrived to time we left, nothing to complain about
Location: Centrally located for sight-seeing, shopping in best shops, great restaurants in hotel and surrounding. Location was clean and central and safe.
From the time we arrived we enjoyed coffee in the lounge, swimming, great service and a wonderful room. We loved our time there and would recommend without hesitation. Great introduction to Berlin as we start looking for permanent residence. Thanks to all staff
for Everyoneby A verified traveler from Warwick UK
Good hotel easy to get to for first time visitorsPosted Jul 27, 2015
Pros: Nice room, friendly staff, good location
Cons: Floor 4 (ours) was being refurbished so getting to our room meant a lift to floor 3 then a long walk followed by a second lift to floor 4.
Location: Near the Gedachniskirche, Kurfurstendamm shops, Tiergarten and zoo. Lots of places to eat and handy for buses and trams.
Good hotel easy to get to for first time visitors to Berlin, near the Gedachniskirche, Kurfurstendamm, Tiergarten and zoo. Plenty of places nearby to eat out and to breakfast (we avoided the exorbitant hotel charge for breakfast and spent a quarter of that or less in a nearby cafe bakery). Hotel does bike hire and has a spa and gym.
for Everyoneby A verified traveler from California
Posted Jul 27, 2015
Location: Location is just perfect. S-Bann, U-Bann and Kurfurstendamm within 3-5 min walk. The same is about KDV
Reception forgot to make requested 4.15 am wake-up call and once housekeeper forgot to refill coffee and tee single use bags
for Couplesby A verified traveler from tokyo
空間の快適さが抜群Posted Jul 22, 2015
Pros: とにかく快適。 外が異様に暑い日がありましたが、室内は冷房が効きすぎているわけでもなくちょうどいい温度に保たれていたと思います。
Cons: エレベータを動かすには、所定の場所に部屋のカードキーをかざさないといけないということに気が付きませんでしたが、エレベータの近くにスタッフがいて教えてくれました。 カードキーを渡したときに言ってくれよと思いましたが、私が聞き落していただけの可能性もあるのでその辺りはご愛嬌だと思っています。
Location: ベルリンのテーゲル空港からX9のZOO駅行のバスに乗り、終点で降りて東側に見えるカイザーヴィルヘルム教会を目指して歩く感じです。 近くのバス停からポツダム広場まで二階建てのバスが出ていてこちらも観光にお勧めです。
for Everyoneby A verified traveler
Posted Jul 21, 2015
Great location. Hotel was very clean and the service was great. Staff was very friendly and helpful. I highly recommend this hotel in Berlin.
for Everyoneby A verified traveler from Oslo
Flott hotell rett ved Berlin ZooPosted Jul 21, 2015
Pros: Flott lokalisasjon, flott interiør, flott resepsjon og flotte hotellrom.
Cons: WiFi på rommet (720, Club Floor) var tilnærmet ubrukelig og må forbedres. Lounge burde være åpen innenfor de opplyste tidene og sauna i SPA inkludert
Location: Flott beliggenhet rett ved de to største handlegatene i Berlin, og rett ved Berlin Zoo som tilbyr Zoo og Akvarium.
Hotellet i seg selv har god lokalisasjon, bra interiør, hyggelig personale, flotte hotellrom og det hele. Må dessverre trekke en hel del på grunn av en del negative opplevelser som man ikke forventer av et hotell i denne klassen, spesielt i en periode hvor det virket som det ikke var det største presset av hotellgjester i perioden vi var der. WiFi på rommet hadde elendig rekkevidde og ytelse, og selv etter vi klagde så var det ikke spor på bedring. Det å ikke ha tilgang på halvveis oppegående WiFi på et toppklasse hotell, spesielt når du også bor på den mer eksklusive "Club Floor" etasjen er under enhver kritikk i år 2015. Tok opp til 10-15 min å laste inn Google Maps, om det ikke i det hele tatt. Club Lounge var stengt dagen vi kom, og frokosten var veldig beskjedent. Du får normalt ikke tilgang til full frokost via lounge, men dette var relativt skralt. Og dagen før vi dro så tok vi en tur opp i loungen for å ta oss noe godt å drikke ca 1-time før den skulle stenge og da var den allerede stengt helt uten noe informasjon på døren? Vil driste meg til å påstå at over 50% av verdien til Club oppgraderinger var nettopp loungen, så det at den ikke var tilgjengelig den første dagen (dette ble vi informert om) og plutselig ikke var åpen innenfor åpningstidene dagen før vi skulle dra trekker naturligvis ned. Man må også betale for å få tilgang til sauna-delen av det lille SPA-et de har på hotellet. Noe jeg også fant noe merkelig spesielt som Club Floor gjester.