Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Nov 13, 2014
The hotel is promising, but had quite a few problems especially in room. We had to change room and ac did not work and window appeared to broken.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dublin

Excellent

Posted Nov 7, 2014
Pros: Attention to detail
Cons: N/A
Location: Business trip
4th stay at the Hotel Palace and all excellent again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Pros: Service was great.
Cons: Beds were not super comfortable.
Location: There is a grocery store in the Bikini Berlin mall across the street. Monkey Bar on top of the 25 hour hotel had great drinks and views of the city.
We stayed on the 3rd floor. The room was clean, but the king bed consisted of 2 twins pushed together. Some of the furnishings were dated, but the hotel newsletter mentioned that some of the rooms on the 3rd-5th floors were undergoing updates. The staff was exceedingly friendly and pleasant. Our room was cleaned / serviced multiple times per day. Internet in the lobby was spotty and slow.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Lovely hotel in a great location

Posted Oct 20, 2014
Pros: Everything
Location: Great location
Nice big room, comfortable bed everything you could wish for
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tel aviv

Very nice hotel and great location

Posted Oct 20, 2014
Very nice hotel and great location, we spent a week in Berlin and the bus and trains are second a way from the hotel, the zoo and malls are all in a walking distance
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Very nice hotel

Posted Oct 15, 2014
Pros: Rooms are spotless and quiet, staff are very pleasant and helpful. Cannot comment on food as we did not eat in the hotel.
Cons: Free WiFi in the rooms would be helpful
Location: Close to restaurants, coffee shops, a shopping center. Zoolingischer Garden railway and underground hub is only a five minute walk. Bus stop nearby.
Wonderful hotel. Proximity to Europa Center and Zoologischer Garden railway station makes it's location ideal for visiting Berlin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good location

Posted Oct 2, 2014
Good hotel in a great central location. Overall good but lacked some small attention to detail. Eg reading light bulb broken and forgetting to replace tea and coffee in the room each day. Did not expect this in a 5 star hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Peterborough

Long Weekend Berlin

Posted Oct 1, 2014
Pros: Cleanliness, friendly staff
Cons: Internet Connection
Location: Next to Zoo and easy access to City Centre and sights
A great long weekend, rail connection to Zoo Garten and hotel so easy. The location of hotel fantastic, bit of disruption when travelling around I didn't realise it was the Marathon weekend. Easy to get sightseeing hop on/off buses nearby. On the Friday I mostly walked everywhere from hotel though it is a bit of a trek easy enough to navigate. I purchased Wi-Fi at 5.50e per 24hour though a lot of the time it would not connect, ended up using my own phone internet connection which ended up costing me a bit. that was my only minor adverse comment to a top weekend. Thoroughly recommend Berlin and this hotel.
3 out of 5
by A verified traveler

this hotel is overpriced and overrated.

Posted Sep 30, 2014
i would not call a 5 star hotel. The only good thing about it is the location, but besides that, i would rate a 3.5 star hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location - friendly staff

Posted Sep 30, 2014
Excellent location & really friendly helpful staff