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Reviews of Hotel Tiergarten Berlin

3 out of 5
Hotel Tiergarten Berlin
Alt-Moabit 89, Berlin, BE

Reviews

8.0

Very Good

Rating 10 - Excellent. 125 out of 415 reviews" "
Rating 8 - Good. 191 out of 415 reviews" "
Rating 6 - Okay. 61 out of 415 reviews" "
Rating 4 - Poor. 26 out of 415 reviews" "
Rating 2 - Terrible. 12 out of 415 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sok Poh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really helpful and smiley. While the hotel was rather hidden (hard to find when we first got there) and overall needs a refresher, the room we got was really big so it was comfortable for 3 - 4 person!
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were lovely and the location is up and coming, with some nice restaurants nearby. Hotel is in need of renovation, threadbare carpets and scuffed walls. Mattress was awful - way too soft and gave us both backache. Didn’t complain as we were not there too long.
Stayed 4 nights in Dec 2023

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023

10/10 Excellent

Laurie, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Nov 2023

6/10 Okay

Jacqueline

Traveled with family
Great location to public transport. Shopping centre very close. However construction going on. Scaffolding outside my window. Had to keep curtains drawn as workman wandering about.
Stayed 6 nights in Nov 2023

8/10 Good

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for the price, close to mass tranit, helpful people.
Stayed 1 night in Nov 2023

8/10 Good

Bryon, Charlotte

Liked: Cleanliness, staff & service, amenities
Located only a few bus stops for Central Station. Plenty of restruarants, etc. around the area. Staff was friendly, and watched luggage after check-out (which not all hotels seem to be doing these days). Only drawback was that there was work being done on a daily basis (which needs to be done sometimes), but they would start early. Overall, great value !
Stayed 2 nights in Nov 2023

10/10 Excellent

Sonja

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beakfast! The staff has been very friendly and helpful.
Stayed 6 nights in Oct 2023

6/10 Okay

Hollie

Liked: Staff & service
Disliked: Property conditions & facilities
Very much a get what you pay for hotel. The rooms are incredibly basic but they do the job for a city break. There were building works going on which we were not told about prior to our visit. We were told they would start at 8am, but banging and crashing could be heard from as early as 7am. The location is a short walk to the train station and then it’s an easy journey into the centre of Berlin. We were also put on the same floor as a group of school children that were shouting and slamming doors until the early hours which didn’t help with the earlier than expected building works. Would definitely recommend for a short city break, as it is basic and clean, but anything longer and you may want to look elsewhere.
Stayed 2 nights in Oct 2023

4/10 Poor

colin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A bit too out of the way for us. A great deal of building work going on and the place needs it. The corridors were dirty especially the carpets. The room was sad. Nothing the staff could do about it as that is what the hotel is. The bathroom was fine and the breakfast ok.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good base to see Berlin
This is an ideal hotel if you are just looking for a base to see the city and a bed for the night, so this was perfect for me. The room was small so if you are planning on spending a lot of time in a hotel this might not be the best place for you. I stayed in a single room so I cannot comment on the bigger rooms. It is located very close to public transport and the staff were friendly when I needed to interact with them. The renovation work did not cause me too much inconvenience (my stay was the first week in October) but I can see how it may bother some people as I saw in other reviews. The only real downside I can mention is that the room was a little worn looking, e.g. a new carpet would not go astray, the bathroom was a bit small but the water pressure in the shower was strong. Having said that the room otherwise was clean as was the bed which was more important to me than a new carpet etc.
Stayed 5 nights in Sep 2023

4/10 Poor

DONALD

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
One night only… just to sleep and shower. In that way it wasnt bad but anything extended is a no.
Stayed 1 night in Sep 2023

8/10 Good

Myroslava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Sep 2023

2/10 Terrible

Regino

Stayed 4 nights in Sep 2023

8/10 Good

Daz

Stayed 3 nights in Sep 2023

4/10 Poor

Mark

Stayed 3 nights in Sep 2023

8/10 Good

Crispino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to tram and subway stations
It is an ild hotel but the bathroom has been updated, No A/C, so be aware during summer time. Lift is small only fits 4 people without luggages. Close to supermarkets and restaurants and walking distance to subway and tram stations.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Convenient location, walking distance to public transit and old town. Quiet neighbourhood. Good breakfast in the morning. Room was spacious, clean and comfortable
Stayed 1 night in Sep 2023

2/10 Terrible

Abhinav, Los Angeles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever. Rude staff. Dirty room. Noisy neighbor hood
Stayed 2 nights in Sep 2023
Response from Ines on Sep 7, 2023
Sehr geehrter Gast,Schade, dass Sie es bei uns nicht gut getroffen haben, so sollte es nicht sein! Bitte melden Sie sich möglichst sofort im Hotel an der Rezeption, dass wir auf Ihre Kritik reagieren können und während Sie hier sind etwas Positives veranlassen können. Mit freundlichen GrüßenInes Knackstedt

4/10 Poor

MIAE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a beautiful old building in need of a lot of restoration work which it is currently getting. Aye, there's the rub: construction workers woke us up at 7:00 am most mornings doing this work. We had no idea that this was going to be a thing until we checked in, yet even then the warning was work would commence at 8:00 am. LIES. The good thing is that when I complained they comped us free breakfast for every morning we were there. I was ok with that since we didn't go all the way to Germany to sleep anyway. But a few more winks would have been nice.
Stayed 8 nights in Aug 2023

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

4/10 Poor

Clare

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in good location for the U Bahn. Friendly staff
Stayed 2 nights in May 2023

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was big and there was enough space for all suitcases during our 3-week trip which felt like a relief after many tiny hotel rooms. The location is great, a few bus stations from Central Station, even a night bus connection and U very close. Totally recommend because this hotel is good value for price.
Stayed 4 nights in May 2023

8/10 Good

John

Stayed 3 nights in May 2023

8/10 Good

RUTH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one bed trope other than that amazing hotel!
There was a little confusion at check-in as when booking i had booked a twin room and the room we were given was clearly a double with two single beds pushed together. You could only move the beds an inch apart at max and the room was a little dated looking compared to the photos online. Apart from that the stay was wonderful, the staff were very helpful and we had a beautiful big bathroom with a bath and shower. The ceiling in the bedroom was high with gorgeous windows and the whole hotel was very clean and tidy. The location is also great with a bus stop and underground station only a couple of minutes walk away. Theres also shops and restaurants around so you're spoilt for choice. Overall fantastic stay, would recommend!
Stayed 4 nights in Apr 2023

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Ellie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

2/10 Terrible

Neil

Traveled with group
My friend an I were looking forward to our stay at this hotel. Unfortunately our flights were cancelled due to a suspect bomb alert in our airport terminal. The entire terminal had to be evacuated for about 8 hours. We had to wait with about 2,000 passengers in the adjoining carpark for 4 hours. It was freezing cold. Our flight took off for Berlin without any passengers. The airline is refunding our flight costs, but this hotel manager refused to refund out hotel booking costs, about £800. Not very helpful. Even our travel agent could not persuade the manager to refund, even part of our bill. It wasn't our fault our flights had to be cancelled. Beware!

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Tiergarten Park.
Nice hotel near the park. Old style interiors high ceilings. Clean and comfortable.
Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is in a great location easy to navigate and great for walking or running. My only hiccup was the fact my room had torn carpets and seemed run down. The laundry racks were an eye sore in the hallway.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
not a 3-star hotel as claimed
Stayed 1 night in Nov 2022

10/10 Excellent

Levente

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the location was perfect
Stayed 4 nights in Nov 2022

8/10 Good

ALEX

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip
Was met be welcoming staff and was giving a huge quadruple room for 3 of us , very clean , lovely view of the park . Breakfast very nice although a little expensive . Hotel in a good location. Only downside tv all in German.
Stayed 3 nights in Nov 2022

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viel besser als gedacht!!
Es war extrem sauber und das Frühstück war sehr gut. Die Betten waren super und die Leute nett. Die Flure hatten nette Couch's und eine Kaffeemaschine. Es war total leise im Zimmer obwohl es so zentral liegt. Wir waren total positiv überrascht, weil das Hotel hier nur mit 7.8 bewertet war. Es ist mMn viel besser.
Stayed 1 night in Nov 2022

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, good base to explore Berlin
I have recently begun doing city breaks with the family, I am happy with a hotel that is clean, safe and well-priced as ultimately it is somewhere to sleep when you get back from a long day of exploring. This hotel ticked all the boxes, the staff were friendly, the room was spacious and easily big enough for the 4 of us (family of 4 with 2 children aged 13 and 11). There was plenty of shops, bars and food outlets nearby and a bus stop right outside from where you could get a very frequent bus to Berlin Central station (number 245) in about 10 minutes. The only negative I had was our last night was a Friday and we didn't realise the staff had put us directly above a pub/club until that night when the music went on until the early hours. I recommend asking to avoid this part of the hotel at weekends. Otherwise, a very nice base for which to explore at amazing value.
Stayed 3 nights in Oct 2022

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and curtesies with our questions. Loved the fact that in the hallway of our floor there was an espresso machine and we could get a variety of coffees for E2.50 anytime of the day. Older building, lovely architecture.
Stayed 2 nights in Oct 2022

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel in the Mitte area. Walking distance to tons of sites. Very clean but just an older hotel.
Stayed 2 nights in Sep 2022

8/10 Good

ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

8/10 Good

Louise

Stayed 1 night in Aug 2022

10/10 Excellent

Jens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but very well maintained and the bathroom is quite beautiful with a very large tub.
Stayed 2 nights in Jul 2022

8/10 Good

Miguel Angel

Stayed 1 night in Jul 2022

8/10 Good

Seyed M

Liked: Cleanliness, staff & service
All good, except the doesn’t have kettle, tea bag, or coffee, other than that, it was very good and close to public trasport🌷🌸.
Stayed 1 night in May 2022
Response from Hotel Tiergarten*** Berlin on Jun 30, 2022
Dear Guest, all you need you find on the first floor ;)

4/10 Poor

Christine

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Ilona, Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. I have stayed here several times for several weeks each time (3) and always enjoy it. From the location to the beauty of the building and the lovely, kind and wonderful team - it's my favorite hotel and I love coming here.
Stayed 25 nights in Aug 2020
Response from Rezeption on Sep 29, 2020
Dear Ilona, We are very happy about your positive evaluation and always appreciate your stay very much. You are one of our greatest regular guests and look forward to your visit every time. We wish you only the best and stay healthy. Your Hotel Tiergarten Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with easy access to airport and City.
I appreciated that I was able to take a public bus from the airport directly to the hotel and arrived within 15-20 minutes. I was dropped off about a block from the hotel and I had no issues. The front desk staff was friendly and very helpful with all my questions. I appreciated my stay. The rooms are a little dated, but were very clean. It looks like they have done some renovations. I highly recommend if you are looking for a nice hotel in a good area at a reasonable price.
Stayed 2 nights in Nov 2019
Response from Brigitte Koch on Nov 12, 2019
Thank you so much for the time you took and made such a wonderful review for us. Our house is from 1892 and the hotel has been 1986. We are always renovating and improving. At the moment the floors and the beds as well as the bathroom doors are our topic. We also go consistently towards organic on the breakfast buffet and recycling in the waste sector. Our rooms are very different from 10 m² to 45 m². The rooms up to 25 m² all face the quiet courtyard, the larger ones with a view across the street to the parc "Kleiner Tiergarten". We hope to welcome you again during your next visit to Berlin. Your hotel Tiergarten-Team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2019
Response from Brigitte Koch on Oct 15, 2019
Lieber Gast, vielen Dank für die Zeit, die Sie sich genommen haben für Ihre Bewertung. Gerne hören wir von Ihnen, was wir besser machen können. Ihr Tiergarten-Team

10/10 Excellent

Ugonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 1 night in Sep 2019
Response from Brigitt Koch on Oct 2, 2019
Vielen lieben Dank für Ihre sehr gute Bewertung, die uns anspornt. Wir freuen uns sehr, dass Sie sich bei uns wohl gefühlt haben. Haben Sie eine gute Zeit bis vielleicht auf ein Wiedersehen bei Ihrem nächsten Berlinbesuch.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Brigitte Koch on Aug 22, 2019
Thank you for your review.