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Reviews of InterContinental Berlin, an IHG Hotel

InterContinental Berlin, an IHG Hotel
Budapester Str. 2, Berlin, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 48 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful! Amazing staff - very helpful! Superb breakfast, comfortable rooms and very convenient for all sightseeing!! Would definitely recommend!
Stayed 4 nights in Feb 2024
Response from LF on Mar 5, 2024
Dear Belinda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff to be amazing and helpful, enjoyed our superb breakfast, and found our rooms comfortable. It's wonderful to know that our location was convenient for all your sightseeing activities.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay that you'd like to highlight, feel free to share, as we always strive to provide the best possible experience for our guests. Thank you again for choosing us, and we can't wait to have you back!Lisa FlechsigGuest Experience Manager

10/10 Excellent

ian

Stayed 4 nights in Jan 2024
Response from LF on Feb 14, 2024
Dear ian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay, and we truly appreciate your perfect rating.Our team strives to provide the best possible service and create memorable moments for our guests, and it's immensely rewarding to know that we succeeded in making your stay special.If there's anything specific you loved about your visit or if you have any suggestions for us to enhance our services further, please feel free to share. We look forward to the pleasure of welcoming you back in the future.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Hugh

Stayed 3 nights in Jan 2024
Response from LF on Jan 11, 2024
Dear Hugh,Thank you for the fantastic 5 out of 5 review! We're thrilled to know you had an excellent experience. If there's anything specific you loved about your stay or any suggestions you have, we'd love to hear them. Looking forward to welcoming you back soon!Best,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Sinead

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anthony Delaby on Dec 8, 2023
Dear Sinead,thanks a lot for your great review - we are happy to read that you enjoyed your stay with us!We all hope to welcome you back anytime soon and in the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, fab breakfast and friendly staff.
Stayed 2 nights in Dec 2023
Response from Anthony Delaby on Dec 7, 2023
Dear Jonathan,thanks a lot for your great review!We are so happy to read about your positive comments and your full rating.We are looking forward to welcome you back anytime soon and in the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

2/10 Terrible

Uzi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Delaby on Dec 8, 2023
Dar Uzi,we are so sorry to see that you didn't enjoyed your stay with us.Please get in touch with me directly so I can understand your experience in order to avoid similar situations in the future.Thank you very muchWith kind regardsAnthony DelabyRooms Division Manager

10/10 Excellent

Wai Kwan

Stayed 3 nights in Oct 2023

8/10 Good

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly and helpful staff. Hotel facilities generally very good although bar area a bit soulless
Stayed 3 nights in Oct 2023
Response from Anthony Delaby on Oct 6, 2023
Dear Paul,thank you so much for your kind review - we appreciate that you took the time to share your feedback with us.We all hope to welcome you back anytime soon and you might have a better experience in our newly renovated bar.With kind regardsAnthony DelabyRooms Division Manager

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Anthony Delaby on Oct 2, 2023
Sehr geehrter Oscar,wir freuen uns enorm über die volle Punktzahl und die tolle Bewertung!Schön, dass es Ihnen gefallen hat - wir freuen uns schon jetzt Sie bald wieder bei uns begrüßen zu dürfen.In der Zwischenzeit wünschen wir Ihnen alles Gute!Mit freundlichen GrüßenAnthony DelabyRooms Division Manager

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from LF on Sep 28, 2023
Dear Brent,Thank you so much for taking the time to share your 5 out of 5 review! We truly appreciate your feedback and are delighted to hear about your positive experience.Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations. We're thrilled that you had an enjoyable stay with us, and we hope that your time here was filled with comfort and memorable moments.If you ever have any additional feedback or suggestions for us, please don't hesitate to reach out. We value your input as it helps us continuously improve and provide even better service in the future.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back on your next visit to the Hotel InterContinental Berlin.Warm regards,Lisa FlechsigGuest Experience Manager

8/10 Good

Robert

Stayed 3 nights in Sep 2023
Response from LF on Sep 22, 2023
Dear Robert,Thank you so much for taking the time to share your feedback and for choosing the Hotel InterContinental Berlin for your stay. We truly appreciate your input and are thrilled to hear that you had a positive experience with us, earning us a rating of 8 out of 10.We're delighted that you enjoyed your time at our property, and we take your comments seriously as we are always striving to improve. If you have any specific suggestions or areas where you think we could enhance your future experience and reach that perfect 10, please feel free to share them with us. Your insights are invaluable in helping us make each stay even better.Once again, thank you for your kind words and for choosing the Hotel InterContinental Berlin. We hope to welcome you back soon and provide you with a flawless 10 out of 10 experience on your next visit.Warmest regards,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from LF on Sep 22, 2023
Dear LesleyWow! Thank you so much for your fantastic review and for rating us a perfect 5 out of 5. We are absolutely delighted to hear about your exceptional experience at the Hotel InterContinental Berlin.It's our goal to provide each guest with an outstanding stay, and your feedback reinforces that we're on the right track. We appreciate your kind words and your trust in us.Our team is dedicated to consistently delivering exceptional service and maintaining the highest standards, so your positive comments serve as a great motivator. Should you have any further thoughts or suggestions for how we can continue to impress you and other guests, please don't hesitate to share them.We look forward to welcoming you back to the Hotel InterContinental Berlin in the future. Your next 5 out of 5 experience awaits!Warm regards,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Carl

Stayed 1 night in Sep 2023
Response from LF on Sep 22, 2023
Dear Carl,Wow! We would like to express our heartfelt gratitude for your fantastic review and for rating us a flawless 10 out of 10. We are absolutely thrilled about your exceptional experience at the Hotel InterContinental Berlin.Our aim is to provide every guest with an outstanding stay, and your feedback confirms that we are on the right path. We deeply appreciate your kind words and your trust in us.Our team is committed to consistently delivering outstanding service and upholding the highest standards, so your positive comments serve as a significant motivator. If you have any further thoughts or suggestions on how we can continue to impress you and other guests, please do not hesitate to share them.We look forward to welcoming you back to the Hotel InterContinental Berlin in the future. Your next 5 out of 5 experience awaits!Warm regards,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Ernesto

Stayed 6 nights in Aug 2023
Response from LF on Sep 8, 2023
Dear Ernesto,Thank you so much for taking the time to share your glowing review and awarding us a perfect 10 out of 10 rating! We are thrilled to hear about your fantastic experience with us.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's incredibly rewarding to know that we met and exceeded your expectations.If there's anything specific that stood out during your visit or any suggestions you might have for us to make your next experience even better, please don't hesitate to let us know.Once again, thank you for choosing the Hotel InterContinental Berlin, and we can't wait to have the pleasure of serving you again soon.Warm regards,Lisa Flechsig Guest Experience Manager

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel nice central location.
Staff was amazing. Write us a letter and gave us a gift for us celebrating a special event. Room was nice, and buffet was great, overall I'd say I'll be staying with them again if I return to Berlin. They had a great gym there for a hotel, and that really was a huge bonus.
Stayed 5 nights in Aug 2023
Response from LF on Aug 24, 2023
Dear Lillian,Thank you so much for taking the time to share your wonderful 10-star review of your recent stay with us. We are absolutely thrilled to hear about your positive experience, and we're grateful that you chose to celebrate your special event with us.Your intention to return to the Hotel InterContinental Berlin is the best compliment we could receive, and we can't wait to welcome you back on your next trip to Berlin. Please feel free to reach out to us if you have any special requests or preferences for your next stay, as we would be more than happy to accommodate them.Once again, thank you for choosing the Hotel InterContinental for your stay in Berlin, and for sharing your positive feedback. We look forward to the pleasure of serving you again in the future.Warm regards,Lisa FlechsigGuest Experience Manager

4/10 Poor

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible checkin
WE were checking in, changing rooms after a stay booked through Viking. We were told, leave our bags in the room, we could pace our valuables in the safe and our new room would be available in the afternoon. when we returned desk could Our valuables, including passports, jewelry and cash were not in the safe but in the luggage room. The employee who took our valuables indicated she didn't understand what we meant by the safe, but she commented no one would think w would place our passports in a shopping bag. Our luggage was still in the old room. We were assured it would be moved. A n hour later, I returned to the desk and only when I advised the woman at the desk I needed my medication did she send someone to look for the luggage. A wonderful hotel with excellent service and an abysmal staff at reception. Not sure if anything was taken from our valuables since it never occurred to us that they would not be secure.
Stayed 2 nights in Jul 2023
Response from LF on Aug 4, 2023
Dear Dennis,Thank you for taking the time to share your feedback about your recent stay with us. We value all guest comments and are deeply sorry to hear about the inconvenience you experienced during your check-in and room change process.First and foremost, please accept our sincere apologies for the mishandling of your valuables. We understand the importance of providing a safe and secure environment for our guests' belongings, and it is disheartening to learn that this was not the case during your stay. Rest assured that we take this matter very seriously, and we will be conducting a thorough investigation into the incident to understand what went wrong and prevent any recurrence.We apologize for the confusion caused by our staff member regarding the safe. It is our responsibility to ensure that our guests feel confident in using the provided facilities, including the safe, to protect their valuables. We deeply regret the miscommunication, and we will be taking steps to retrain our team members to avoid such issues in the future.Regarding the delay in retrieving your luggage and medication, we deeply apologize for any inconvenience this caused. We should have promptly addressed your request and ensured that you had access to your essential items without any delay. This is not the level of service we strive to provide, and we will be addressing this with our reception team to prevent any further lapses in efficiency.As you mentioned, we take pride in our hotel's wonderful ambiance and excellent service, and it is disheartening to hear that the experience at our reception fell short of your expectations. Please know that we are committed to providing the highest standards of guest care, and we will be taking immediate steps to address the concerns raised in your review.We want to assure you that the security and satisfaction of our guests are of utmost importance to us. We will be reviewing our protocols and implementing additional measures to enhance the security of our guests' belongings and improve the responsiveness of our reception team.Once again, we apologize for any inconvenience you faced during your stay. We hope you will give us another opportunity to demonstrate the true level of service we are known for. If there is anything else you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly.Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to address and rectify the situation.Best regards,Lisa FlechsigGuest Experience Manager

8/10 Good

John

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, lovely room and very nice staff. Room was very large with fantastic bathroom. Staff attentive throughout stay. Points for improvement would be breakfast service - chaotic, food almost cold (bacon and scrambled egg) and sometimes offered coffee sometimes not. Breakfast room could do with being renovated. Hot water was problematic for two days.
Stayed 6 nights in Jul 2023
Response from LF on Aug 1, 2023
Dear John, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall stay at our hotel, including the lovely room and our attentive staff.Your kind words about the spacious room and fantastic bathroom are greatly appreciated. We take pride in providing our guests with a comfortable and enjoyable experience, and we are glad that we could exceed your expectations in this regard.However, we sincerely apologize for the inconveniences you encountered during breakfast service. Your comments about the chaotic atmosphere and the temperature of certain food items are concerning, and we will address this immediately with our breakfast team to ensure that such issues are rectified promptly.Regarding the hot water issue, we are sorry for any inconvenience this may have caused during your stay. Rest assured, our maintenance team is already looking into this matter to ensure it is resolved promptly and does not recur in the future.Additionally, we appreciate your feedback regarding the breakfast room. Your comments about the need for renovations will be taken into consideration as we continuously strive to improve our facilities to provide the best experience possible for our guests.Once again, we apologize for any lapses in service you encountered during your stay. Your feedback is invaluable to us as it allows us to identify areas of improvement and enhance the guest experience.We hope you will consider giving us another opportunity to provide you with a flawless stay in the future. If you decide to return, please do not hesitate to contact us directly, and we will make every effort to ensure your stay is nothing short of exceptional.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, excellent value, first class amenities and close to public transportation.
Stayed 7 nights in Jul 2023
Response from LF on Aug 1, 2023
Dear CurtisThank you for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us.We're delighted that you found our location to be perfect and enjoyed the convenience of being close to public transportation. It's also fantastic to hear that you appreciated the value we offer and the first-class amenities provided.We hope to have the pleasure of hosting you again in the future!Best regards,Lisa FlechsigGuest Experience Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Lovely hotel. Clean. Good position (imho) . Enjoyed my stay.
Stayed 4 nights in Jul 2023
Response from Sebastian Brill on Jul 26, 2023
Dear guest,Thank you very much for your stay and for your great rating. See you again soon.Kind regardsSebastian BrillFront Office Manager

6/10 Okay

Gustavo

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location
Stayed 4 nights in Jul 2023
Response from Sebastian Brill on Jul 26, 2023
Dear Guest,Thank you very much for your stay with us. We are very pleased to see you liked our location. Kind regrads from BerlinSebastian BrillFront Office Manager

10/10 Excellent

Yvonne

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, outstanding swimmingpool and breakfast. Bus 200 stops in front of the hotel. A stone throw away from the Zoo.
Stayed 3 nights in Jul 2023
Response from Sebastian Brill on Jul 19, 2023
Dear Guest,We sincerely appreciate your recent stay with us and the valuable feedback you provided. We are thrilled to hear that you had a wonderful experience.Looking forward to welcoming you back in the near future.Warm regards,Sebastian BrillFront Office Manager

10/10 Excellent

Jorge

Stayed 5 nights in Jun 2023
Response from LF on Aug 1, 2023
Dear Jorge,We would like to express our gratitude for taking the time to rate your recent stay with us. Your positive feedback is truly appreciated, and we are delighted to see that you had an excellent experience.Ensuring your satisfaction is our utmost priority, and we are thrilled to have exceeded your expectations. We look forward to the pleasure of hosting you again soon for another delightful stay.Best regards,Lisa Flechsig Guest Experience Manager

10/10 Excellent

Alfredo

Stayed 2 nights in May 2023
Response from LF on Aug 1, 2023
Dear Alfredo,We want to extend our thanks for taking the time to rate your recent stay with us. Your positive feedback is truly valued, and we are thrilled to learn that you had an outstanding experience.Providing you with a satisfying stay is our main focus, and we are delighted to have succeeded in meeting your expectations. We eagerly await the opportunity to welcome you back for another delightful visit.With kind regardsLisa FlechsigGuest Experience Manager

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed hotel with all the amenities you could want. Staff was very friendly and we enjoyed the wide variety of breakfast options as well as yummy cocktails at the bar. Loved the walkable area and access to public transportation.
Stayed 3 nights in May 2023
Response from LF on Jun 5, 2023
Dear Dean,thank you so much for this stunning feedback and the time you took for sharing it with us.I am very happy to read that you enjoyed your stay in all aspects and am looking forward welcoming you back at the Hotel InterContinental Berlin soon.With kind regardsLisa FlechsigGuest Experience Manager

10/10 Excellent

Angelika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and overall beautiful facilities ..!!
Stayed 5 nights in May 2023
Response from LF on Jun 5, 2023
Dear Angelika,thank you so much for sharing your feedback with us.This is highly appreciated and motivates us doing our best every day.We are looking forward welcoming you back and wishing you all the best until thenWith kind regardsLisa FlechsigGuest Experience Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Colin

Stayed 1 night in Apr 2023

8/10 Good

R R

Liked: Cleanliness, staff & service, property conditions & facilities
Too warm
The room was warm and has no air conditioning. Even in winter was too warm. They did provide a small fan which made it somewhat more comfortable.
Stayed 1 night in Mar 2023
Response from Lisa Flechsig on Mar 24, 2023
Dear guest,thank you for taking the time sharing your experiences with us. This is highly appreciated.Please accept my sincere apologies for any inconveniences caused due to the warm room. I have of course forwarded your feedback to the right department.I am looking forward welcoming you back at the Hotel InterContinental Berlin soon and wishing you all the best.Kind regardsLisa FlechsigGuest Experience Manager

10/10 Excellent

Rina

Stayed 3 nights in Jan 2023
Response from InterContinental Berlin on Jan 27, 2023
Thank you for the full 10 out of 10 points. We are very much looking forward to welcoming you back again.

6/10 Okay

Branimir

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Berlin stay
The hotel itself is situated next to Berlin Zoo which is far away on foot from Central part located between The Brandenburger Tor and Berliner Dome. Hotel looks a bit outdated and plastic, deserves a decent refurbishment. Our room had faulty shower producing only boiling water (replaced 24 hours after arrival), but in the meantime we were allowed into neighbouring room to take a shower. Minibar fridge was blocked , but nobody turned up to unblock it although we phoned twice. Safe was running out of battery, so they came to replace whole safe with appropriate drilling to fixate a new safe into wardrobe. Prices of room service are completely ridiculous. For all the inconvenience (shower, minibar and safe) we were offered one free entry to the SPA and swimming pool which is usually charged even for hotel guests in a deluxe room. Breakfast is also ridiculously overpriced so we didn't bother. I do not recommend this hotel, if you have a money, get a better choice in Central Berlin.
Stayed 8 nights in Dec 2022
Response from InterContinental Berlin on Jan 9, 2023
Thank you very much for your honest feedback during your stay with us. I am very sorry that you mentioned the problems with the shower, the minibar and the safe, this should not happen and I can only apologise. Many of our guests rave about our central location, which makes it easy to visit Berlin's main sights in East and West. Bus line 200 stops right in front of the hotel and bus line 100 is close by. Both are excellent alternatives to the hop-on hop-off bus.The same goes for our extensive breakfast buffet, which offers a wide choice of food and drink, including vegan, organic and Asian requests, and is rated as one of the best breakfast offers of our IHG hotels in Europe. If you do not require this wide selection, our hostess is happy to offer an a la carte service at a lower price. Indeed, we charge a small surcharge for the use of the SPA InterContinental Berlin to maintain the exclusivity of this luxury area and to ensure that all our SPA members and guests can enjoy this time in a relaxed atmosphere. The fitness centre is open around the clock free of charge. In case you decide on an IHG One rewards membership, the entire SPA area is free of charge for you. Despite your recent experience we hope to welcome you back again to convince you of our general excellent service.

8/10 Good

Nasreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction, but that didn't take much away from it. Breakfast was phenomenal. The location is a little bit of a walk from the subway but you can easily walk to the zoo and aquarium, which is nice. The uber to the airport was also pretty reasonably priced.
Response from InterContinental Berlin on Jan 6, 2023
Thank you so much for your feed-back. Indeed, our glas dome at the main entrance is still being refurbished, other than that the renovation within the Hotel is finished. Glad to read you fully enjoyed your stay with us and we are looking forward to welcoming you back again soon.

10/10 Excellent

Walid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The staff was really friendly and the rooms were comfy and clean.
Response from InterContinental Berlin on Jan 6, 2023
Thank you for the 5 stars out of 5, we are looking forward to welcoming you back again soon.

10/10 Excellent

Carlos de

Traveled with family
Liked: Cleanliness, staff & service
Spectacular!!!
Response from InterContinental Berlin on Dec 28, 2022
Thank you ! We are looking forward to welcoming you back again soon.

2/10 Terrible

Kushal

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2022
Response from InterContinental Berlin on Dec 28, 2022
Sorry to read that you were not fully satisfied during your recent stay with us. We would certainly like to learn more and get your detailed feed-back. Looking forward to your reply. With kind regards Christiane Reisberger, Office Manager-Executive Office

10/10 Excellent

Athanasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Thank you
Response from InterContinental Berlin on Dec 19, 2022
Thank you very much for this top rating and the warm words, we look forward to your visit again. Until then, we wish you a relaxing holiday season and a peaceful new year.Yours sincerely, Christiane Reisberger, Office Manager-Executive Office

2/10 Terrible

Wendell P

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Normally a very well organized and elegant property. They are experiencing construction issues with their main entrance. They are keeping the area clean and neat but an inconvenience.
Stayed 4 nights in Dec 2022
Response from Anthony Delaby on Dec 13, 2022
Dear Wendell P,thank you very much for taking the time to share your feedback with us.I'm glad to read that you know us better - unfortunately we need to fix our glass façade and of course the first impression might be not as good.I'm also glad to read that we are able to keep the areas clean.Unfortunately I'm not able to turn back time and I do hope that you can accept my apology.We wish you all the best and great festive season!With kind regardsAnthony DelabyRooms Division Manager

10/10 Excellent

Janette

Stayed 2 nights in Dec 2022

10/10 Excellent

Sang Joo, Vienna

Stayed 2 nights in Dec 2022

6/10 Okay

Kristin

Liked: Cleanliness, staff & service, room comfort
Location an issue
Good hotel if a little lifeless - vast lobby makes it feel more like a conference venue. Location quiet but not ideal for tourist - need taxi or public transport to get around.
Stayed 2 nights in Dec 2022
Response from InterContinental Berlin on Dec 6, 2022
Thank you very much for your frank feedback. Although we are a big hotel, our team still tries its best to make our guests feel "home away from home". In fact, we have many tourists who rave about our central location and want to visit the main sights of Berlin. Bus line 200 stops right in front of the hotel and bus line 100 is close by. Both are excellent alternatives to the hop-on hop-off bus. Of course, we will be happy to assist you and hope to welcome you back at another time.

10/10 Excellent

Gregory

Stayed 1 night in Dec 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo!
The staff was superb - both the desk staff and the restaurant servers. The concierge arranged for our ride from the airport and staff ensured that we could retain our room when the land portion of our cruise began.
Stayed 3 nights in Oct 2022
Response from InterContinental Berlin on Dec 2, 2022
Thank you so much for the 10 out of 10 rating. This is great and we will certainly share your words with our team.Looking forward to welcoming you back again soon.Kind regards

10/10 Excellent

ilan

Stayed 4 nights in Nov 2022
Response from InterContinental Berlin on Nov 30, 2022
Thank you so much for your 10 out of 10 rating, highly appreciated. Looking forward to welcoming you back again to Berlin soon.

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Anthony Delaby on Nov 23, 2022
Thank you so much for your rating!We appreciate that you took the time to share this with us.We all hope to welcome you back soon and in the meantime we wish you all the bestWith kind regardsAnthony DelabyRooms Division Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
I stayed here for three nights while visiting Berlin and it was delightful! I'm a light sleeper and very rarely sleep through the night without waking up in a hotel...I did here and didn't hear a peep (mostly; only someone walking around in the room above me for a few minutes) from surrounding rooms. The bed and bedding was insanely comfortable, and the room was equipped with everything you could need. The breakfast was extensive and delicious; I ate a lot and usually made it through dinner because I was hungry again! The interactions with staff were all friendly (and as expected, everyone spoke flawless English). The location is right next to the Tiergarten, so the views are beautiful. Public train transport was within 10-15 min walk, buses even closer. Overall, absolutely would stay here again the next time I'm in Berlin.
Stayed 3 nights in Nov 2022
Response from Anthony Delaby on Nov 16, 2022
Dear Elizabeth,thank you so much for taking the time to share your feedback with us and thanks a lot for your amazing review.We are so happy to read about all your positive comments.A good night sleep is so important and it's great to hear that you very able to get what you need. Your review is such a big motivation to the entire team and we are happy to share this with them.We all hope to welcome you back anytime soon and in the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Will Be Back!
Superb hotel, breakfast were very good, room v nice with a proper bath, great location for going shopping or getting the tram. Really nice pool. We were also impressed with how friendly and welcoming the staff were. Could not fault this hotel in any way.
Stayed 4 nights in Nov 2022
Response from Anthony Delaby on Nov 15, 2022
Dear Neil,thank you very much for your awesome rating and your kind words.We are more than happy to read about this and it is a huge motivation to all of us.We hope to welcome you back soon and in the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel almost
Everything is delightful except the room gets hot early morning. The breakfast is great. The staff were great. I would recommend this hotel.
Stayed 4 nights in Oct 2022
Response from InterContinental Berlin on Oct 25, 2022
Thank you for your honest feedback. We are sorry to hear about the challenges with the heating in your room, certainly we will look into this. But are pleased to read that you enjoyed your stay with us after all. In fact, many of our guests rave about our great staff and the delicious breakfast we offer, with choices for everyone. We look forward to welcoming you back soon.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, pleasant. A bit of a walk to any tourist destination and shopping. service was great, friendly, much better than most in Berlin.
Stayed 1 night in Oct 2022
Response from InterContinental Berlin on Oct 19, 2022
Thank you for your feed-back. Many guests actually rave about our central location. Fo tourists wanting to visit the major sites of Berlin the #200 bus stops right in front of the hotel and the #100 bus is close by. These are both excellent alternatives to the Hop-on-Hop-off bus. And the main shopping mile the Ku'Damm is just 5 minutes walk from the Hotel. We look forward to welcoming you back soon.With kind regardsChristiane Reisberger, Office Manager - Executive Office

8/10 Good

Roberta

Stayed 3 nights in Oct 2022
Response from InterContinental Berlin on Oct 19, 2022
Thank you for taking the time to rate us with 8 out of 10. We are looking forward to welcoming you back again soon.Kind regards Christiane Reisberger, Office Manager-Executive Office

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from InterContinental Berlin on Oct 19, 2022
Thank you for taking the time to rate us with 10 out of 10, this is great. We are looking forward to welcoming you back again soon.Kind regards Christiane Reisberger, Office Manager-Executive Office