Ratings based on 1,712 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Uitstekend klassiek hotel

Posted Jan 23, 2015
Pros: De klassieke van alle gemakken voorziene kamers
Location: Top locatie midden in het centrum
Uitstekend klassiek hotel van alle gemakken voorzien. Een plaats waar ik altijd graag terug kom met een super ligging. Als je tijd hebt (had ik dit x helaas niet) met een prachtig gezellig zwembad.
2 out of 5
by A verified traveler

Berlin disappointment

Posted Jan 23, 2015
Pros: Location is great for my needs
Cons: Overall delivery of service
I have stayed at this hotel many times before. After a year's hiatus in Berlin, I returned and was profoundly disappointed. Staff was curt, heat in the room did not work, shower did not work and the internet service was inadequate. They may have upgraded their rooms but they have downgraded their performance.
2 out of 5
by A verified travelerfrom San Diego, California

time for a face-lift & more cleanliness

Posted Jan 19, 2015
Pros: The Kempinski is a landmark in Berlin and has a wonderful location. We felt safe.
Cons: First of all, don't sell the rooms intended for "the help" to regular guests. That is not a deal.
I was very disappointed of the Kempinski Hotel. I had stayed there in 1986 when I first went to Berlin at it reminded me of the Plaza Hotel in Manhattan at that time. I saw that Expedia had the Kempinski hotel as the "deal of the day" I think it was 50% off. I ended up paying $1000.00 + $108 (city taxes) for 5 nights; a little over $200.00 a day. We were not given a regular room, as we expected. We were given one of the rooms that they have for "the help" of the regular guests. People traveling with a "butler" or a "lady of company" The room was very small, the furniture was old, chipped and in bad condition. Even the door to the room was different from the doors on other floors. We were not able to sleep the first night because there was so much dust all over and both my daughter and I have allergies to dust. I called "housekeeping" but there was no answer since it was late. I reported it the following morning and the staff did apologize and dusted the room. The bathroom was also very tiny and looked like it belonged to a Motel 6; No toiletries, no change of towels just the very basic toilet paper, soap and old-looking towels. I even took pictures of the room and bathroom. Our room was located above their club. When we complained to the reception that we couldn't sleep because of the loud music, they left 1 set of earplugs (for both of us) on the floor by the door. WE FELT AS 2ND RATE CITIZENS. The concierge & front desk were knowledgeable and courteous.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wien

Wochenendtrip

Posted Jan 13, 2015
Location: Direkt am Kurfürstendamm
Das Hotel mit der wahrscheinlich best möglichen Lage ist inzwischen leider in die Jahre gekommen. Die Classic Zimmer sind sehr klein, gegen einen minimalen Aufpreis lässt sich auch dieser Makel korregieren. Paare sollten dies unbedingt machen, für einen Single könnte auch das Classiczimmer genügen. Insgesamt überwiegt jedoch das Positive und der Charme des Hauses.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel, auf höchstem Niveau und sehr guter Qualität

Posted Jan 6, 2015
Pros: Umgang des Personals mit Hotelgästen ausgezeichnet und sehr professionell.
Cons: Nein. Alles war perfekt.
Location: Zentral gelegen, optimale Verkehrsanbindung, viele Veranstaltungsmöglichkeiten.
Alles zur vollsten Zufriedenheit. Fantastisches Zimmer. Toller Service. Qualitätiver Umgang mit Hotelgästen. Einfach Brilliant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Near London

Kempinski Hotel Bristol Berlin

Posted Jan 4, 2015
Pros: There is plenty of room to relax other than your bedroom, and great to have a swimming pool.
Cons: I would have like to use the sauna, but didn't like the idea of stripping off with strangers! Tea making facilities in the room would have been good.
Location: Very central and easy to access all the sights. A great selection of restaurants close by.
The hotel is ideally situated, close to the main shopping street, and easy to access the urban railway and underground. The staff were very friendly and helpful, and made us feel welcome.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brighton, ukgrest

Kempinski on the Ku'damm

Posted Jan 3, 2015
Upmarket feeling. Room on the small side but well appointed. Great breakfast in choice and quality. Friendly efficient staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockholm

Sliten charm

Posted Jan 3, 2015
Pros: Restaurang Reinhards är en väldigt bra restaurang.
Cons: Inte ok att ha så dålig förbindelse med wifi på de 30 minuter som är gratis. Återkommer gärna när hotellet är färdigrenoverat och internet helt gratis
Location: Läget mitt i shoppingkvarteren och med en busshållplats och tunnelbana nästan utanför dörren kan det inte bli bättre.
Vi bodde i ett superior rum (43....) som inte var renoverat. Det var väldigt slitet och heltäckningsmattan såg inte kul ut. Sängen var hård och kuddarna alldeles för mjuka, vilket vi hade kunnat rätta till med ett samtal till receptionen. Att inte kunna använda internet på ett tillfredsställande sätt känns också väldigt gammalmodigt. 30 minuter gratis med en väldigt seg anslutning. Jag vill använda internet efter att vi checkat ut (väskorna var kvar på hotellet) men fick till svar att då måste jag betala för en timme. Det känns inte som 2000-talet. Restaurangen kan vi verkligen rekommendera.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 31, 2014
the location is wonderful and the serivce is good the free wi Fi was very slow and only for half hour which you need to re log over and over,. It would be nice for a five star hotel to have in room tea and coffee facilities and better WiFi. I recommend the hotel and will stay their again
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in a great location

Posted Dec 29, 2014
The hotel was easy to reach from Schonefeld airport by S/U-Bahn with a stop right outside the door (Uhlandstrasse on U1 line), and this access to the U-Bahn network made the whole of Berlin very accessible (especially with a three day travel card). The pool was a lovely break in the evenings - large enough and well kept. The room was clean, roomy and comfortable. Short walking distance to lots shops (on the Kurfurstendamm) and sensibly priced bars/restaurants (on Kant Strasse and Bliebtreu Strasse) - we recommend the Bliebtreu Cafe). Also walking distance from the Zoo and Aquarium, as well as the Tiergarten.