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Reviews of Kongresshotel Potsdam am Templiner See

Kongresshotel Potsdam am Templiner See
Am Luftschiffhafen 1, Potsdam, BB

Reviews

8.2

Very Good

Rating 10 - Excellent. 185 out of 519 reviews" "
Rating 8 - Good. 238 out of 519 reviews" "
Rating 6 - Okay. 58 out of 519 reviews" "
Rating 4 - Poor. 28 out of 519 reviews" "
Rating 2 - Terrible. 10 out of 519 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamim

Stayed 1 night in Jul 2023
Response from Matthias Januschke on Jul 23, 2023
Lieber Tamim,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Sie haben Ideen für Verbesserungen? Bitte zögern Sie nicht, uns diese zukommen zu lassen.Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße aus PotsdamIhr Guest Relation Manager

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa area is beautiful and peaceful. Nicest stainless steel pool, I have ever seen. Property is extremely clean. Breakfast buffet is amazing, so many healthy options. One of my best hotel experiences. Highly recommend, very affordable.
Stayed 6 nights in Feb 2023
Response from Matthias Januschke on Mar 16, 2023
Dear Ingrid,thank you very much for the great feedback you gave to our hotel.We are happy to pass on your praise to our Wellbeing Team. It is great that you had such a great time with us. We are also happy to pass on your positive feedback to our breakfast team.We thank you for your recommendation and wish you a nice start into spring.Kind regardsYour Guest Relation Manager

10/10 Excellent

Emma Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emma
Sehr gut!
Stayed 3 nights in Aug 2022

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Die Lage des Hotels ist ruhig und schön. Der Wellnessbereich ist sehr gut. Das Essen im Restaurant ist ziemlich schlecht. Das Frühstück war nicht im Preis inbegriffen, obwohl es bei der Online-Buchung inbegriffen war, und das Preis-Leistungs-Verhältnis war ziemlich schlecht. Das Restaurantpersonal ist sehr freundlich.
Stayed 1 night in Aug 2022

2/10 Terrible

Pauli

Stayed 1 night in Aug 2022

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The room I had overlooked a very noisy area where people drinking and shouting meant that the windows had to be kept closed in the evenings. This left the unairconditioned room very hot and uncomfortable. Staff were helpful, friendly and courteous. Meals were good with a variety of choices in their “Lemon” restaurant.
Stayed 2 nights in Jul 2022

6/10 Okay

Molly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very large and spread out.
Great hotel. We needed a place to stay in the middle of a road trip. Our dog was with us and to take him out was a long journey. The hotel is huge and very spread out. This could not be our choice again.
Stayed 1 night in Dec 2021

10/10 Excellent

ONYEKACHUKWU JOHN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the serenity. It was s cool and calm environment.Also very clean. The atmosphere was really good.
Stayed 2 nights in Jan 2022

10/10 Excellent

Steven

Stayed 1 night in Nov 2021

10/10 Excellent

Utku Serdar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway from Berlin
Clean, comfortable, friendly staff. We especially like the spa, sauna, pool, and massages. We definitely would come back for weekend getaways.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent stay
The staff was friendly, hotel was generally clean and it was a good location for a conference. The room was too small even for a cheaper room for a four star hotel. My room was a bit stuffy and smelled like cigarettes. I didn't complain cause the hotel was full anyway and the staff had enough to do, plus I was only staying for two nights. It felt more like a 3 star hotel rather than 4. Overall decent experience
Stayed 2 nights in Oct 2021

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Jacek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean place, excellent staff.
Stayed 1 night in Jul 2020
Response from Qualitätsteam on Aug 17, 2020
Dear guest, thank you very much for the positive feedback and that you took some time to write down your impressions. We are glad that you have chosen our Kongresshotel Potsdam and that you enjoyed your stay here at beautiful Potsdam. Nice to read that your stay was very comfortable. We would like to welcome you again soon on board our airships. Best wishes and until next time, your Quality Team

4/10 Poor

Natalja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is quite a distance from Berlin if you are using it as a base, but is a short walking distance to the bus, train and tram stops. The hotel itself is well-represented and friendly despite its large size. We did not use the fitness facilities or have breakfast but I believe an improved fitness facility will be opening next year. We had a meal in the bar one evening which was good quality. The atmosphere in the bar was great and service friendly.
Stayed 2 nights in Oct 2019
Response from Qualitätsteam on Nov 8, 2019
Dear guest, thank you for your Feedback. Thank you for your great detailed feedback. We are delighted to read the summary of your stay and communicated your compliment within our team. It is great that you enjoyed your stay and had time to use the various facilities in our hotel. We look forward welcoming you again soon, here at Kongresshotel Potsdam. Kind regards, Your quality team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
We stayed to explore the Sansoucci park and castles. The hotel is well placed at the waterfront, and Potsdam center is only a 10 min. tram ride away
Stayed 2 nights in Jul 2019
Response from Qualitätsteam on Jul 30, 2019
Dear Guest, thank you very much for your positive feedback. We are delighted to read the summary of your stay and communicated your compliment within our team. It is great that you enjoyed your stay and had time to use the various facilities in our hotel. We look forward welcoming you again soon, here at Kongresshotel Potsdam. Kind regards, Your quality team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely situated for lake and public transport. Excellent room and breakfast. Large number of bikes for hire but all city bikes, not trekking. Restaurant was expensive but bar snacks were very good and affordable. We were not told in advance that leisure facilities were closed for renovation.
Stayed 4 nights in Jul 2019
Response from Qualitätsteam on Jul 16, 2019
Dear Guest, thank you very much for the positive feedback and that you took some time to write down your impressions. We are glad that you have chosen our Kongresshotel Potsdam and that you enjoyed your stay here at beautiful Potsdam. Nice to read that your stay was very comfortable so that you would recommend us. We would like to welcome you again soon on board our airships. Best wishes and until next time, your Quality Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Qualitätsteam on May 26, 2019
Sehr geehrter Gast, vielen Dank für Ihr Feedback und dass Sie sich die Zeit für eine Bewertung genommen haben. Es freut uns sehr, dass Sie einen schönen Aufenthalt im Kongresshotel Potsdam hatten. Gern begrüßen wir Sie bald wieder einmal als Gast. Freundliche Grüße Ihr Qualitätsteam

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Amazing hotel with friendly staff. Very clean
Stayed 1 night in May 2019
Response from Qualitätsteam on May 22, 2019
Dear Guest, Thank you for your great detailed feedback. We are delighted to read the summary of your stay and communicated your compliment within our team. It is great that you enjoyed your stay and had time to use the various facilities in our hotel. We look forward welcoming you again soon, here at Kongresshotel Potsdam. Kind regards, Your quality team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Bassas on Nov 7, 2018
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Secluded next to lake very quiet. Close to tram and train service. Front desk personnel not very helpful. Seemed annoyed when asked questions.
Stayed 3 nights in Sep 2018
Response from Quality Team on Oct 4, 2018
Dear Guest, Thank you very much that you took the time to give us some feedback. We are sorry, that you experienced a fall short of the standards.We will teach our colleagues once again concerning the behaviour towards our guests. Service quality and the happiness of our guests are very important for us. We would like to welcome you again soon on board our airships. Best wishes and until next time, your Quality Team

8/10 Good

rach, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We stayed in Potsdam for 2 nights while on a week long trip to Berlin. We booked last minute so this was the only hotel left. Wouldn’t have been first choice as quite far from city centre. Room - we stayed in a premium double room. It was huge with a big bathroom. There was air conditioning which we needed as it was 30 degrees when we we there. Location - 20 min tram journey. Tram comes every 20 minutes. It is quite far from centre but this didn’t bother us huge amount as we rented bikes from the hotel and cycled everywhere. Nice location near a lake. Overall great hotel, very clean and tidy. A little far from centre but we had an enjoyable stay.
Stayed 2 nights in Sep 2018
Response from CM on Sep 24, 2018
Dear Guest, thank you very much for your comment. We are glad that you enjoyed your stay at Kongresshotel Potsdam and the location and we hope we will see you soon again. We are looking forward to see you! Kind regards Your Qualityteam

10/10 Excellent

Verified traveler

Good Conference Hotel
Combination of resort and conference hotel. Nice environment and rooms, most with views of lakes or woods. Good food. Location a bit outside Potsdam but not too far. Can be confusing to get to some rooms, so check for directions in advance. Nice, helpful, staff.
Stayed 2 nights in Sep 2018
Response from Herr Bassas on Sep 11, 2018
Dear Guest, Thank you for your feedback. We are glad that you liked the hotel and the location and that you would like to come back soon. We look forward to you! Best regards, Your quality team

10/10 Excellent

Elio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Ihr Qualitatsteam on Aug 9, 2018
Sehr geehrter Gast, vielen Dank für Ihr Feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2016
Response from Christoph M. Pusch on Dec 11, 2018
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Weekend Stay
The hotel was really nice, clean and the room was so spacious it was perfect for a family of 2 adults and 3 children. I would definitely stay here again. It was close to the tram and you could purchase tickets from the reception. The only negatives were that I wasn’t aware there was an extra €10 per night charge to have the put up bed in the room and also a charge to use the car park. This was paid on checking out after the room had been paid for.
Stayed 2 nights in Jan 2018
Response from quality team on Jan 29, 2018
Dear guest, thank you for the positive feedback. We are pleased about your compliments. We look forward welcoming you again soon, here at Kongresshotel Potsdam. Kind regards, Your quality team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for the conference. However, bit far from the city centre and pretty nothing to do around it. Room has very spacious and clean.
Stayed 2 nights in Oct 2017
Dear guest, thank you for the nice review. We are delighted to read that you liked the hotel and had a nice stay. Maybe we can give some tips for activities in the hotel and around it during your next stay. The reception will be pleased to help you. Best wishes and until next time your quality team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel is mainly catered for conference, not family friendly.
Stayed 1 night in Sep 2017
Response from quality team on Sep 13, 2017
Dear guest, thank you for your short feedback. As the name says, the hotel is geared to conferences and congresses. We will offer more equipment and activities for families in the future because this target group become more and more important for us. We wood like to convince you more next time. Kind regards, your quality team

8/10 Good

Maciek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Vielen Dank für das freundliche Feedback. Dank, dass Sie uns helfen unseren Service zu verbessern.

10/10 Excellent

Zeyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Sehr geehrter Gast, herzlichen Dank für die 5-Sterne-Bewertung. Diese freut das gesamte Team sehr. Schön, dass wir Ihnen einen angenehmen Aufenthalt bereiten konnten. Wir freuen uns auf Ihren nächsten Besuch. Freundliche Grüße Ihr Qualitätsteam

10/10 Excellent

Zeyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Herzlichen Dank für das Feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice convenient place to stay. Very clean and great breakfast.
Stayed 1 night in Jun 2017
Dear guest, Thank you for your great feedback. We are glad that you have chosen our Kongresshotel Potsdam and that you enjoyed your stay here at beautiful Potsdam. We look forward welcoming you again soon. Kind regards, Your quality team

8/10 Good

Donna , O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
We stayed in the family room for two nights and it was a nice size room for Germany! The hotel is used for conferences so the rooms are a good distance from the lobby. As an American who loves ice :) I was so excited when I called down to the bar and found that they had ice at no charge! Lol I would definitely stay here again!
Response from Quality team on Mar 14, 2017
Dear guest, Thank you for your great detailed feedback. We are delighted to read the summary of your stay and communicated your compliment within our team. Nice to read that your stay was very comfortable so that you would come back to us. We look forward welcoming you again soon, here at Kongresshotel Potsdam. Kind regards, Your quality team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet. Unlike many European hotels, this hotel had complete climate control for the room.
Response from Quality team on Jan 3, 2017
Dear guest, thank you for your great hotel review. Nice to read that you felt comfortable in your room because of the silence and climate control. We look forward welcoming you again soon, here at Kongresshotel Potsdam. Kind regards, Your quality team

10/10 Excellent

Edbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent high end hotel to just chill !!!!
Excellent location to just relax and enjoy the nature. It is a short drive to Berlin about 20-40 mins drive if one wants to enjoy a busy hectic city life. The city center of Potsdam is only a few km away. There are a lot of restaurents and sightseeing places but I didn't have the chance to see them due to my hectic work schedule. Overall one of the best hotels in the region to relax and so I will definitely go back on my leisure time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Potsdam and Berlin site seeing
Great hotel - Helpful staff, clean and spacious room, beautiful view and easy to get to sites. My family of four were comfortable in the big room and saw most of Berlin and Potsdam. Nice and quiet place to relax in after site seeing!
Response from Quality Team on Jul 23, 2016
Dear Orbiz, thank you very much for the positive evaluation of our Kongresshotel Potsdam and that you took some time to write down your impressions so detailed. We are glad that you have chosen us and that you felt so comfortable at Lake Templiner. Nice to read that you have experienced most of Potsdam and Berlin. We would like to welcome you again on board our airships. Best wishes and until next time, your quality team

6/10 Okay

Norma, Lancashire

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Way out of Berlin but nice room
Hotel staff this evening snooty there was a lot of uniformed men booking in the hotel at the time ,room really hot and stuffy if you opened the balcony door it was the train noise you heard ,or noisy guests .the reception staff the following morning were friendly and pleasant
Response from MES on Jul 22, 2016
Dear Norma, thank you very much for the evaluation of our Kongresshotel Potsdam and that you have chosen us. We are glad that you enjoyed your stay on board our airships. We do not want you to get bad impressions of our staff, so this will be focused on in our next quality meeting. We would like to welcome you again soon in beautiful Potsdam. Best wishes and until next time, your airship crew

6/10 Okay

chris, melbourne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reasonably good but could be improved
Overall the hotel's heating was too high and room heating could not be adjusted. Not a lot of information in English and in room. No coffee in rooms for guests but staff friendly.
Response from Quality Team on Jul 6, 2016
Dear guest, thank you very much for the evaluation of our Kongresshotel Potsdam and that you enjoyed your stay in the biggest congress hotel of Brandenburg. We are glad that you have chosen us and that you liked the layer of our hotel nearby the lake and close to the historical city centre. We have many different room categories but not all of them offer a fridge and a coffee and tea station. For these facilities you have to book another category. Please ask our reception staff, we are there for you! We would like to welcome you again on board our airships soon. Best wishes and until next time, your airship crew

10/10 Excellent

Arieh, herzlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very nice and good area
Response from MES on Jul 6, 2016
Dear guest, thank you very much for the positive evaluation of our Kongresshotel Potsdam at Lake Templiner. We are glad that you have chosen us and that we could left a good impression on you. Best wishes and until next time, your airship crew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 days for a 800 person international science conference.
Response from quality team on Jun 28, 2016
Dear guest, Thank you for your feedback. We are glad that you enjoyed the conference here as well as the amenities/ facilities. The house was once built as an acadamy. Back then, AC was unfortunately not included. Therefore, we as the hotel are refetting AC bit by bit. We only have few time slots throughout the year to do so, hence it is a longterm process. Our new rooms (double room premium, deluxe junior suite) as well as our studios already offer this necessity. We hope to welcome you again one day. Kind regards and all the best. Your quality team

8/10 Good

Panos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MES on Jun 21, 2016
Lieber Gast, vielen herzlichen Dank für die Bewertung unseres Kongresshotels Potsdam. Wir freuen uns, dass Sie sich als Gast in unserem 4-Sterne-Hotel in Brandenburgs schöner Hauptstadt wohlgefühlt haben und würden uns freuen, Sie bald wieder an Bord unserer Luftschiffe begrüßen zu können. Herzlichst, Ihr Qualitätsteam

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MES on Apr 16, 2016
Dear guest, thank you for evaluating your experience in our hotel with 4 stars. All the best, the quality team of Kongresshotel Potsdam

8/10 Good

Nour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MES on Apr 30, 2016
Thank you for your evaluation. Kind regards, your quality team

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was a little steep at 13 euro per person per day. And room service had an extra charge of 8.50 euro. So needless to say we didn't use those. There a bakeries not to far if you are looking for breakfast for cheap.

8/10 Good

Peter, Uppsala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Potsdam
Nice business hotel. Not very cosy but clean and efficient. Staff good without being very friendly.

10/10 Excellent

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MES on Apr 30, 2016
Thank you for your evaluation and the 5 stars. Kind regards, your quality team

8/10 Good

Piotr, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in great location
We spent one night in July in this fairly nice, very large hotel. Our junior suite did not disappoint in both size and quality. Lot's of things to do in and around the hotel with or without kids as there is a massive sport complex, playgrounds, lake and walking paths. The price is slightly higher than similar properties in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth the stay
Hello! the rooms were very clean and hotel staff was very helpful. They are happy to store your luggage (in its own locked space!) when you need to check out. A bit far from town, but right off the tram line so it is still super easy to sight see and is great for a conference. Breakfast was a wonderful spread, and overall i was pleased.
Response from MES on Aug 15, 2015
Dear guest, thank you for very much for submitting your feedback. We are very pleased to read that you enjoyed your stay here at Kongresshotel Potsdam. We look forward to welcoming you again soon. Kind regards, kongresshotel Potsdam

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was well maintained but there surrounding area was not welcoming.

10/10 Excellent

Kim, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The hotel is fabulous: clean, airy, comfortable in a green surrounding. The hotel staff was excellent too: courteous, accommodating, very pleasant. The front desk helped me sort out transportation and laptop connection issues with patience. The hotel breakfast is also excellent though I'd have liked small a la carte options rather than the full buffet (only) service. The only issue was its location, which was not convenient for my work meetings held in Sanssouci/Neue Palais.