Comfort Room | In-room safe, desk, rollaway beds, free WiFi

Reviews of Leonardo Hotel Berlin Mitte

4 out of 5
Leonardo Hotel Berlin Mitte
Bertolt-Brecht-Platz 4, Berlin, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 1003 reviews" "
Rating 8 - Good. 407 out of 1003 reviews" "
Rating 6 - Okay. 77 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for exploring Berlin
Stayed 3 nights in Mar 2024

10/10 Excellent

Annaleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, friendly, professional. Breakfast buffet is very good. really good details like complimentary herb water and apples. good quality overall and hygiene is top notch.
Stayed 4 nights in Jan 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Mar 18, 2024
Dear Annaleta, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Feb 15, 2024
Dear Stuart, Thank you very much for your feedback regarding your recent stay at the Leonardo Berlin Mitte. We hope to see you again soon. Best regards,

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff allowed us early check in as the room was ready. A few snacks available wigh water provided. Clean room and amenities. Television kept turning off for some reason, but not a big problem. Great location for what we needed to do.
Stayed 2 nights in Jan 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Jan 18, 2024
Hello Crystal, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel exceeded expectation; lovely room and very helpful staff. Excellent location. Would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Jan 9, 2024
Dear Sarah, We don't want to miss the chance to thank you for your feedback about our Leonardo Berlin Mitte. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Jan 9, 2024
Dear Jack, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
A bit small had a hard time with luggage fitting in the room and the shower was wetting the floor.
Stayed 2 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Jan 2, 2024
Dear David, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback - we will take it to heart! See you soon again, best regards,

10/10 Excellent

chunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, quiet room and close access to major districts
Stayed 2 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Jan 2, 2024
Dear chunyan, Nice to read that you have our location in positive memory. Best regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel , great location for site seeing . Only one issue was bar didn’t open till 6pm .
Stayed 4 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Dec 20, 2023
Dear Ian, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback - we will take it to heart! See you soon again, best regards,

8/10 Good

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff, well connected and good location.
Stayed 3 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Nov 29, 2023
Dear Natasha, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Super good location, friendly staff (besides the fact that in the morning at 8,30 am someone from the cleaning service surprising knocked at the door for whatever reason), clean. I expected the room to be more fine and elegant.
Stayed 1 night in Nov 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Nov 28, 2023
Dear Roberta, Thank you for your review. If you don't want to be disturbed, please hang out on the door the red card. We apologize for the inconveniences. I hope we could host you again at Leonardo Berlin Mitte. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard amenities, good location
Nice, clean, hotel. Good sized rooms and low levels of noise. Good location right by Friedrichstraße and the river Spree. Some near by reasonably priced restaurants. Another review mentions the lifts: they're still an issue. There was only two in operation on my visit. You'll often face queues to get out. Take the stairs for regular outings and leave a few minutes early if you've got luggage
Stayed 3 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager on Nov 14, 2023
Dear guest, Thank you for your opinion. Thanks to you we are getting better every day. I hope to see you soon. Best regards,

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Comfortable Stay
Very happy with the stay. No issues at all
Stayed 1 night in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on Nov 7, 2023
Dear Robin, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo Berlin Mitte. Best regards,

8/10 Good

Lesley

Stayed 4 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on Nov 6, 2023
Hallo Lesley, Wir freuen uns, dass Sie mit schönen Erinnerungen nach Hause zurückgekehrt sind. Wir wünschen Ihnen alles Gute. Herzliche Grüße,

8/10 Good

Gerad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok for a short stay but the rooms are small
Stayed 1 night in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on Nov 6, 2023
Dear Gerad, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Oct 17, 2023
Dear Danielle, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, good choice at breakfast!
Stayed 3 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on Oct 10, 2023
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities
Friendly staff at reception/breakfast; excellent location; excellent balcony with nice views (stayed in an executive room). Given the space available in the room, significantly better design would be possible to drastically enhance client comfort and satisfaction e.g. bedside drawers, more clothes hanging space, clothes hanging space having a door for tidy appearance ...
Stayed 2 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on Oct 9, 2023
Dear Mohammed, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback - we will take it to heart! See you soon again, best regards,

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Berlin Marathon
Great hotel perfectly located close to the start of the Berlin marathon and close to transport links. Our room was spacious and we had a large balcony to relax on whilst having breakfast. The staff were very friendly and the rooms were cleaned daily. Would highly recommend
Stayed 3 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 27, 2023
Dear Iain, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort
Just perfect. And hammock star gazing is the best!
Stayed 3 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 18, 2023
Dear Mary, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,

10/10 Excellent

Lauren

Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 15, 2023
Dear Lauren, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

Barbara, Rockville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just a few steps away from train/metro facilities, restaurants, shopping. Very quiet, nice lobby, refreshing infused water and apples every day.
Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 14, 2023
Dear Barbara, We don't want to miss the chance to thank you for your feedback about our Leonardo Berlin Mitte. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, it faces onto the Spree river and there are restaurants dining on the walkway which was lovely to see. The staff in the hotel were super warm and friendly during each interaction and so helpful. The hotel is 3mins walk from Froedrichstraße station which is a direct connection to the airport and central station. The location of rhe hotel is great, very central and lots of amenities nearby. We paid an avg of €140 per night which we felt was good value for a last minute booking and compared to hotels nearby. I would recommend this hotel to others.
Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 11, 2023
Dear Louise, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo Berlin Mitte. Best regards,

8/10 Good

Tetyana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is okay! Room very small. Bed was full of women’s long hair. That’s why very first impressions was not good. But there Great breakfast!
Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 8, 2023
Dear Tetyana, Thank you, we are pleased that you enjoyed our breakfast. Thanks also for the constructive feedback concerning cleanliness - we will take it to heart! See you soon again, best regards,

10/10 Excellent

Barbara, Rockville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to train/metro. Quiet, classy accommodations, good staff. I would stay here again, and try their other locations too.
Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 8, 2023
Dear Barbara, Thank you very much for taking the time to evaluate your stay at Leonardo Berlin Mitte. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice pleasant stsy
Stayed 6 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 4, 2023
Dear Jodi, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
We always choose this hotel when we travel to Berlin, its always clean and the staff always friendly and professional. Great location in the city for access to the U bahn to see every bit of the city, bars and restaurants close by but still a quiet enough location
Stayed 2 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 4, 2023
Dear Neil, Thank you very much for visiting us again and thank you for sharing your impressions with us. Nice to hear that you enjoyed your stay at Leonardo Berlin Mitte again. We look forward to welcoming you as our guest again soon so that we can continue to convince you of our service and standard. Kind regards,

10/10 Excellent

Neal, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has Great service and a Great location. Thanks.
Stayed 3 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Aug 29, 2023
Dear Neal, Nice to read that you have our location and service in positive memory. Best regards,

10/10 Excellent

Hannes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the heart of Berlin with easy access by train from the airport BER.
Stayed 4 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Aug 29, 2023
Dear Hannes, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Aug 23, 2023
Dear David, It is so great to see that we were able to convince you completely of our service and standard. Thank you for your great evaluation. We hope to see you soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bed mattress not good, It goes sideways
Stayed 4 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Sep 8, 2023
Dear guest, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Berlin Mitte. We appreciate your constructive feedback very much. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel ,Friendly helpful staff , lose to Train station , shops ,restaurants , would stay here again and would recommend
Stayed 3 nights in Aug 2023
Response from Katrin Kraske, Guest Relations Manager on Aug 21, 2023
Dear Henry, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Berlin
Quick and easy check in, really lovely staff on the desk. Room was great - plenty of sockets to charge devices etc. Bed was comfortable, shower was excellent, the tea/coffee was a nice bonus. Breakfast was superb - excellent range, lovely staff and a very calm start to the day. The location is great - so easy to access the u bahn, plenty of places to eat nearby. All in all a great stay!
Stayed 3 nights in Aug 2023
Response from Andrea on Aug 13, 2023
Dear Anne,thank you so much for your 10 points ranking and great feedback to your stay with us. We are glad that you enjoyed your time with us and in Berlin . All the best for you. Kind regards, A.Bauer/General Manager

6/10 Okay

David, PLANO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, close to the S & U subway. Breakfast is excellent. Room is clean. Unfortunately the bed is too soft, very uncomfortable. Giving me lower back pain.
Stayed 3 nights in Aug 2023
Response from Andrea on Aug 13, 2023
Dear David,thank you for your feedback and your honest words. We hope to welcome you back again, all the best to you.Kind regards, A.Baeur/General Manager

8/10 Good

Sarai

Stayed 2 nights in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on Aug 29, 2023
Dear Sarai, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo Berlin Mitte. Best regards,

6/10 Okay

Ellen

Stayed 2 nights in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on Jul 31, 2023
Dear Ellen, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend staying here
Such a lovely hotel. Staff very helpful & friendly. 10 out of 10 for cleanliness. Close to train station. Lovely walk along by the river to get to attractions etc.
Stayed 4 nights in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on Jul 28, 2023
Dear Christine, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,

8/10 Good

christina

Stayed 1 night in Jul 2023
Response from Andrea on Aug 8, 2023
Dear Christina,thank you for your taken rating. We are happy that you enjoyed your stay. All the best for you. Kind regards, A.Bauer/General Manager

8/10 Good

Margarita I

Stayed 3 nights in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on Aug 1, 2023
Dear Margarita I, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Berlin Mitte. Best regards,

10/10 Excellent

Mykhaylo

Liked: Cleanliness, staff & service, property conditions & facilities
it is ok for this location and prices
Stayed 1 night in Jul 2023
Response from Katrin Kraske, Guest Relations Manager on Jul 4, 2023
Hello Mykhaylo, A big thank you for being our guest and providing us with this great evaluation. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

2/10 Terrible

steven H

Disliked: Staff & service
Stayed 5 nights in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on Jul 7, 2023
Hello steven H, Thank you for your rating. Unfortunately, you were not satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities, room comfort
Goo md hotel
Well placed for using public transport. My comment on the room would be it was too light at night with lots of lights from appliances. The curtains also need to be longer so that light from outside is cut out.
Stayed 5 nights in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on Jul 2, 2023
Dear Jane, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback - we will take it to heart! See you soon again, best regards,

10/10 Excellent

Rebecca, Altona North

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice clean rooms and good breakfast.
Stayed 2 nights in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on Jun 30, 2023
Dear Rebecca, Nice to read that you have our great location, nice clean rooms and good breakfast in positive memory. Best regards,

10/10 Excellent

Johannes

Stayed 1 night in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on Jul 7, 2023
Hallo Johannes, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

10/10 Excellent

MOHAMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo = Berlin
Excellent Hotel in the heart of Berlin
Stayed 1 night in May 2023
Response from Katrin Kraske, Guest Relations Manager on Jun 5, 2023
Hello MOHAMAD, We don't want to miss the chance to thank you for your feedback about our Leonardo Berlin Mitte. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

10/10 Excellent

JAIME

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Katrin Kraske, Guest Relations Manager on May 22, 2023
Dear JAIME, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, property conditions & facilities
Reply great option to stay! Loved the area, hotel and staff
Stayed 1 night in May 2023
Response from Katrin Kraske, Guest Relations Manager on May 22, 2023
Dear EDWIN, Nice to read that you have our location in positive memory. Best regards,

10/10 Excellent

dunja, santa fe

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very pleasant, the staff friendly and the breakfast good ….and the location was perfect for the sightseeing I had planned.
Stayed 4 nights in May 2023
Response from Katrin Kraske, Guest Relations Manager on May 22, 2023
Dear Dunja, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

Jude Adrian

Stayed 4 nights in May 2023
Response from Katrin Kraske, Guest Relations Manager on Jun 5, 2023
Dear Jude Adrian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except fitness center was very limited.
Stayed 6 nights in Apr 2023
Response from Katrin Kraske, Guest Relations Manager on May 2, 2023
Dear David, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback - we will take it to heart! See you soon again, best regards,