Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Good but not perfect

Posted May 9, 2015
Pros: I enjoyed my stay when I accepted that it wasn't a first class hotel in its range, although it could be one. The coffee shop has good coffee.
Cons: Service and perks. Pictures should show what you really get.
On arrival I found a jar of tap water in the fridge half empty, obviously left used by the previous guest, not ideal but not important as an isolated detail. I was staying for a week and wanted a room like the one in the Expedia picture (I paid for the upgrade) but then I asked and they acknowledged the rooms are not like the ones in the Expedia pictures, I was actually told by the staff that if they used the "real" pictures nobody would come (I want to think they meant nobody would upgrade). Then I asked if I could have a room with a balcony at least, but they said that only for one night, so not really. At least I had a king size bed but, to my surprise, they only had single duvets. I tried to call reception and ask for a double duvet but the phone didn't work so as my room was on the opposite wing of reception I called from my phone (roaming call) and the first thing I reported was that the phone didn't work. The phone was never looked at so it wasn't fixed in the whole week. Then I asked if I could have a double or king size duvet but they say the hotel didn't have them so I spent a week with a single duvet on a king size bed. Then, a really weird thing is that if you forget to hang the "please disturb" sign your room won't be cleaned. The hotel doesn't have any perks other than free wi-fi, nothing in the mini bar was free, no welcome bottle water, etc.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Providence,RI

Awesome hotel + very well located

Posted May 5, 2015
Pros: Liked that each room has a little kitchenette (i.e electric stove, microwave, sink, refrigerator). Very respectful of your privacy + very well located
Location: Convenient + very well located. Around the block from tons of clothing shops as well as restaurants. Also, few blocks from the big subway station.
I really enjoyed staying here. The customer service was great and they were very accommodating. Check in is normally at 4pm, but because I knew I'd be landing much earlier I emailed them in advance about a possible earlier check in. They said they would try and get a room ready, when I arrived at the hotel at 9am and they did have a room available for me. The rooms are very clean, modern and comfortable. The hotel is quiet and very clean. They also offer free wifi which was fantastic. The hotel is also very well located. Near tons of great clothing shops and boutiques, as well as restaurants. The large main subway station is also only a few blocks away (5 min. walk). I would definitely stay here again if I ever was ever back in Berlin...highly recommended!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Villingen

Hübsches Zimmer,coole Dusche

Posted Apr 9, 2015
Sehr nettes Personal.Hübsches Zimmer,coole Dusche.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lyon

Excellente situation. Esthéthetisme

Posted Mar 22, 2015
Pros: Chambre spacieuse et originalité de la salle de bain ds la chambre directement, très design. La présence de la cuisine donne 1 coté appart et agrandit
Cons: Mettre une lumière directe sur table bureau ou au dessus lit car il faudrait une frontale pr lire une carte. C est doux les lumières indirectes mais!!
Location: Quartier on ne peut plus central, Berlin vieux centre et Berlin moderne et ses nbreux transports, super. Tour de la télé et sa vue incroyable...
Situation parfaite proche ancien centre ville avec son charme mais aussi situé presque sur la place principale de la ville "Alexanderplatz"et sa profusion de transports qui permettent de partir ds toutes directions et facilitent les visites. Chambres design, spacieuses et la cuisine permet de se faire des encas chauds afin de se reposer car Berlin est une ville riche de culture et d'histoire et l'on trotte bcp. Petite suggestion à l'hôtelier rajouter une vraie lumière directe sur le bureau table ou vers le lit car lire une carte is difficult !! Sinon au top, spacieuse chambre et la salle de bain ds chambre est originale. Très bon séjour dans cet hôtel. Je le recommande sans retenue aucune.
4 out of 5
Recommended
for Getaway With Friends
by Ute

This traveler left a rating score only Posted Feb 26, 2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2015
Pros: Gute Lage! Sehr schöne, geräumige und moderne Zimmer! Sehr freundliches, hilfsbereites und zuvorkommendes Team! Das Café am Hotel war ebenfalls super!
Cons: Der Waschtisch im Zimmer war sehr modern, aber leider war die Armatur total unpraktisch (aber schön)!
Location: Die Lage ist super! Zwischen dem Alexanderplatz und den Hackesche Höfe... Super Bahnverbindung!
Ich habe spontan eine Freundin aus den USA in Berlin getroffen, die in diesem Hotel eingebuchtet hat und habe mir dann dort auch ein Zimmer genommen und würde das Hotel jederzeit wieder buchen! Sehr sehr gutes Preis/Leistunsverhälnis! Geniale Lage!
4 out of 5
Recommended
for Everyone
by A verified traveler

Net hotel, goed bereikbaar

Posted Feb 25, 2015
Leuk hotel op steenworp van Alexanderplatz. In de buurt veel leuke eet en koffie tentjes. Het hotel zelf was erg netjes. Klein keukentje met koffie en thee faciliteiten, vaatwasser en koelkast. Mooie inloopdouche in de kamer. Alleen de afvoer daarvan kon iets beter, omdat het water de kamer inliep. Verder erg gastvrij personeel, schoon hotel!
2 out of 5
Recommended
for Families
by A verified traveler

moyen

Posted Feb 18, 2015 on Hotels.com
la chambre pas disponible à notre arrivee. La femme de menage a oublie de faire notre chambre le lendemain. ACcueil moyen.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 17, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Quick weekend trip to Berlin and Lux 11 was a great place to stay. The room was nice, but the open bathroom plan could be an issue for non-couples.