Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.6 Hotel condition
They paid and stayed.
by Petra from Gatwick
Posted Jan 20, 2013
Pros: The choices with breakfast
Cons: no swimming pool or leisure facilities
Location: convenient - we walked everywhere, but the underground was nearby if you felt lazy.
Convenient location for the train station and the city center.
by Brian from London, UK
A great hotel for any Berlin visit!
Posted Jan 8, 2013
Pros: Very friendly and helpful staff
This hotel proved to be ideal for our purposes - a five day sightseeing visit - very good location for sightseeing and close proximity to transport links, and yet quiet, no traffic noise. The staff were very friendly, knowledgeable, and helpful. We would definitely stay again!
by Indy from London, UK
Okay hotel for just Sleep & Short stays!
Posted Jan 3, 2013
Pros: The Bar downstairs!
Cons: Room Service, Beds, Wifi
Location: Amazing location in berlin, practically 10-15 mins away from all major attractions & Berlin shopping centres! Breakfast cafe and supermarkets nearby
The hotel and room was very good, however the services of the hotel and staff were poor at best. The Room cleaning services were overlooked on many occasions and not completed. The Wi-fi is not free, it is £10 a day to use wifi, a service that should be free! The breakfast was £19 a day per person as an addon which I think is a ripoff! Also ALL the bests in the hotel are two single bed pushed together. There are no double beds. They call them King Sized but they're just two large single beds put together! TV is only limited to All german channels with the exception of Sky News and BBC news. No sattellite tv as stated! Overall I liked the cleanliness of the room but be careful, Not everything is as it is stated. Fortunately we spent little time there, Out early morning and back late at night so we weren't annoyed too much though I would expect more from a 4* hotel!
by Usagi from London, UK
I with they got free wifi at reception lounge...
Posted Jan 25, 2013
Pros: Great Location! Just next to a station and there is a supermarket nearby!
Cons: No free wifi at a reception lounge.
Location: Great location for sightseeing!
The location is great! just next to station and room is nice an clean. But I think I will try to find another hotel next time if I visited Berlin because.... -no free wifi anywhere, even at the lounge. -no bath tab only shower -luck of amenity goods. ( no teeth brush, a razor) But overall, the price is good and good location and nice and clean room and friendly staff!
by A verified traveler
German efficiency and cleanliness
Posted Jan 23, 2013
Location: Excellent for transport and attractions
Walking distance from Hauptbahnhof with easy access to underground. Clean and efficient facility and staff.
by Jay from New York, NY, USA
Comfortable and clean...great stay!
Posted Jan 12, 2013
Pros: Cleanliness, front desk staff
Location: Excellent...very convenient
Excellent place--clean and nicely furnished. Excellent breakfast and amenities...close to downtown and the sites.
by A verified traveler
Posted Jan 1, 2012 on Hotels.com
by Andy from UK
Posted Jan 28, 2012
Pros: nice staff, well equipped
Everything very clean and tidy - perhaps a little too much so! Duvet rather small and difficult to sleep at night, but lots of TV channels to watch. Room well equipped with everything I could want. Area close to Charite campus which was what I wanted for my stay.
Not the best Mercure we've stayed in
Posted Jan 19, 2012 on Hotels.com
We usually stay in the Mercure in Cologne, when we visit, so when this Mercure came up at a great price and location for Max Schmeling Halle, on the night we needed in Berlin, I booked it no questions asked. When we got there, the guy wasn't very friendly. My german is terrible, but I'd been trying my best all day. By the time we got there, and the look we got for turning up in jeans and trainers (no stereotypes at all) I was ready to give up. I understand german's can be abrupt, but when you work in a hotel, you should be used to dealing with people from other countries. When we got to our room it was ok. The gap underneath the shower door, meant I drenched the floor when I had a shower, and it didn't dry out. The glasses were filthy, and I had to wash them myself, before using them. There was a mould ring growing on the wall, where the make up mirror had been moved to and not cleaned around probably. There was a jogging map provided, which was nice, but didn't really make up for everything else.
by Bronwyn Gray
Posted Jan 9, 2012 on Hotels.com
Very nice experience, friendly and helpful staff.walking distance to cafes.good breakfast.the only problem was the very thin towels in the bathroom.