Ratings based on 902 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Montreal

Higher Expectations for a Four star hotel

Posted Jan 26, 2015
Pros: The hotel was modern and the decor in the room was bright. The bathroom was large and spacious.
Cons: Include all of the standard amenities in the room. Also refill missing items such as body soap and replace dirty glasses with clean ones every day!
Location: The hotel was well located. It was a ten minute walk to Potsdamer Platz and easily accessible to buses and metro.
I spent two nights at the Movenpick on a recent business trip. I booked a Junior suite since it was the only way that I could be guaranteed two beds. We arrived early from an overseas flight. The room was not ready so we left our luggage in storage and returned at 3:00 pm to check-in. I was given a room with a King size bed instead of the two beds requested on the reservation. I was given two complimentary drinks at the bar while we waited for the reception to find us another room. Once in the room, several things were missing based on the amenities that are supposed to be standard in a Junior Suite. On three occasions, housekeeping had to bring us slippers, bathrobes, luggage racks, soap, body cream etc... This is my first experience in a 4 star hotel to have to ask for things that should automatically be available in the room. As guest you feel like you are being difficult and demanding and I am not in the habit of calling the reception so often. The room was warm and the AC was not working. The reception advised that they would control the temperature remotely. It did not work and we had a terrible nights sleep. Our shower head was also defective therefore I advised the reception in the morning regarding both problems. The shower head was fixed but not the AC. I was told to open the window at night and that the noise level outside would be minimal due to the location of our room. I was given a fruit basket as an apology but I felt it was a little too late.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo

Posted Jan 24, 2015
Unica pecca...camera disponibile dalle 14.00..per il resto tutto perfetto.
Comment from Hotel Management
Jan 27, 2015 by Sina, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sina Bartel Guest Relations
5 out of 5
Recommended
for Everyone
by A verified travelerfrom münchen , bayern

Perfekt

Posted Jan 18, 2015
Gibt nix zu erzählen: Alles perfect! Freundl .&kompetentes personal an rezeption und im restaurant
Comment from Hotel Management
Jan 22, 2015 by Sina, Hotel Management
Lieber Falco, wir bedanken uns für Ihre prima Bewertung unseres Hauses. Es ist schön zu hören, dass Sie sich bei uns rundum wohl gefühlt haben. Wir hoffen, Sie kommen die Hauptstadt und auch uns bald wieder besuchen. Herzliche Grüße nach München, Sina Bartel Guest Relations
4 out of 5
Recommended
for Couples
by A verified traveler

Spitzenmässiges Hotel

Posted Jan 11, 2015
Pros: alles
Ein sehr sauberes gepflegtes Hotel in zentraler Lage. Das Personal ist sehr freundlich und zuvorkommend. Dies ist uns direkt aufgefallen, deshalb ist dieses Hotel sehr weiterzuempfehlen.
Comment from Hotel Management
Jan 13, 2015 by Sina, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel so ausführlich zu beschreiben und zu bewerten. Schön, dass wir Sie rundum zufriedenstellen konnten. Ihre positive Beurteilung werden wir gern an unsere Mitarbeiter weiterleiten, denn gelobt zu werden, ist immer eine sehr große Motivation für das gesamte Team. Wir freuen uns schon sehr, Sie recht bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute und eine schöne Zeit. Mit den besten Grüßen aus Berlin, Sina Bartel Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Ottima posizione

Posted Jan 10, 2015
Staff cordiale e disponibile, ottima pulizia delle camere e in generale dell'albergo!
Comment from Hotel Management
Jan 12, 2015 by Sina, Hotel Management
Dear Davide-Martina, Thank you for your wonderful review, which I have shared with our staff. We are delighted to hear that you enjoyed your stay, and look forward to welcoming you back soon. Best regards, Sina Bartel Guest Relations
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brugge

Toppertje in Berlijn

Posted Jan 8, 2015
Pros: zie boven
Cons: personeel aan de receptie. Vooral de jongste personen
Location: zie boven
Super hotel: - ideale ligging. Op wandelafstand van Potzdamer Platz en een S-bahn station op 10m. - Ongelooflijk ontbijt: kostrprijs is wel 22eur, maar je moet hier minimaal 1x ontbijten. Enorm uitgebreid en lekker. - Super kamer: wij hadden een kamer op bovenste verdieping met bad in het midden van de kamer. Zeer ruim en net. - Receptie: de personen aan de receptie vonden wij nogal nors. Ze waren meestal ook heel jong en waren precies van niets op de hoogte als we meer info vroeger rond metro, festiviteiten,... en dergelijke. Het overige personeel (restaurant, kuisploeg) is wel super vriendelijke en professioneel!
Comment from Hotel Management
Jan 12, 2015 by Sina, Hotel Management
Dear Ralf, Thank you for your detailed review. We are glad to see that you had an enjoyable time at our hotel. I will pass your comments to the team and look forward to welcoming you again in the future. Kind regards,
4 out of 5
Recommended
for Couples
by A verified travelerfrom esslingen

gute lage für ost und west

Posted Jan 6, 2015
Pros: die Ruhe -die >Lage und das Zimmer... zu empfehlen....
die Badezimmer Zusatzprodukte waren sehr spärlich - ansonsten ein sehr angenehmes hotel!!!
Comment from Hotel Management
Jan 8, 2015 by Sina, Hotel Management
Lieber Gast, vielen Dank für Ihr Feedback und Ihre Anmerkung zu unseren angebotenen Pflegeartikeln im Badezimmer. Generell bieten wir hier eine große Auswahl an, jedoch haben wir uns aus mehreren Gründen (u.a. Nachhaltigkeit) dazu entschieden, diese auf Anfrage zur Verfügung zu stellen. Wir bedauern, dass dies in Ihrem Fall offenbar nicht ausreichend kommuniziert wurde. Über Ihre ansonsten so positive Bewertung haben wir uns sehr gefreut, zeigt diese doch, dass Sie sich wohl bei uns gefühlt haben. Wir freuen uns auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute und eine schöne Zeit. Herzlichst, Sina Bartel Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo hotel a due passi da potsdsmer platz

Posted Jan 5, 2015
L'hotel è confortevole ed è in un'ottima posizione al centro vicino a una fermata metro e a potsdsmer platz. Camere pulite e spaziose ma Personale freddo e distaccato. Nonostante l'hotel sia un quattro stelle superior, non presenta molti gadgets in camera per la cura del corpo ( creme, kit spazzolino da denti, cuffia per la doccia, etc).
Comment from Hotel Management
Jan 12, 2015 by Sina, Hotel Management
Dear Emanuele, We would like to thank you very much for your comments as it is really important for us to get feedback from our guests. It helps us to identify our improvement potential and to take the corrective measures to assure our guests have a comfortable and pleasant stay in our beautiful city. We would like to thank you for your comment regarding the room equipment and the provided toiletries. Since the space in the room is limited we offer these products upon request. We are really sorry that this option was not communicated to you properly by our staff members but we will make sure to remind our reception desk to provide our guests with the necessary information during the check-in and their entire stay in our hotel. Nevertheless we would like to thank you for your positive review and we hope to have the pleasure of welcoming you again to our hotel. Best regards, Sina Bartel Guest Relations
3 out of 5
by A verified traveler

Super gelegen, aber zu wenig Privatsphäre

Posted Jan 5, 2015
Ansich gibt es nichts gegen das Hotel zu sagen. Alles sauber und auch alles vorhanden. Aber das integrierte Badezimmer, war für uns als junges Pärchen der Abturner schlechthin. Nur durch Glasbausteine und eine Schiebetür, die nicht vollständig abschliest, vom Schlaf/Wohnbereicht getrennt. Absolut Schall-Un-Isoliert, konnte man wärend des Aufenthaltes im "Badezimmer" ohne Probleme Bücher durch die Lücke der Schiebetürverankerung reichen. Demnach absolut keine Privatsphäre auf dem "Nicht-Stillen-Örtchen". Wirklich Schade, hat das ein oder andere mal wirklcih die Stimmung gekillt.
Comment from Hotel Management
Jan 8, 2015 by Sina, Hotel Management
Lieber Gast, vielen Dank für Ihr ausführliches Feedback zu Ihrem Aufenthalt. Wir bedauern, dass wir Sie mit unserem außergewöhnlichen Design offenbar nicht überzeugen konnten. Bezogen auf die Badezimmer geben wir Ihnen gern Recht: Design und Praktikabilität stehen hier nicht unbedingt im Einklang. Diese Art der Raumabteilung ist nicht jedermanns Geschmack. Umso mehr freut es uns, dass Sie Ihren Aufenthalt ansonsten genießen konnten. Gern sind wir auch zukünftig wieder Ihr Gastgeber in Berlin und heißen Sie herzlich willkommen. Bis dahin wünschen wir Ihnen alles Gute und eine schöne Zeit. Herzlichst, Sina Bartel Guest Relations
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Stylish room and good service

Posted Jan 5, 2015
Loved the big and stylish room. Staff was friendly, and service was prompt. Very comfortable stay. Location was good - could walk to the tourist spot easily. Only one disappointment was there was no bus tub in the bathroom- only a shower... The room wasn't cheap enough not to have a bus tub. I wanted to relax in the bus tub.... Also water was leaking under the sinc. Although it didn't affect me to much.
Comment from Hotel Management
Jan 7, 2015 by Sina, Hotel Management
Dear guest, First of all we would like to thank you for your recent stay with us. Hopefully you had a pleasant and safe trip to your next destination. Also we would like to say thank you for taking the time to inform us about your impressions. We are glad to tell you that we have a lot of different room types - equipped with a shower or even a bathtub. Please ask for a room with a bathtub for your next stay with us. We would like you to meet your individual needs. Hope to see you soon. Best regards, Sina Bartel Guest Relations