Hypo-allergenic bedding, pillowtop beds, minibar, in-room safe

Reviews of NH Collection Berlin Mitte am Checkpoint Charlie

4.5 out of 5
NH Collection Berlin Mitte am Checkpoint Charlie
Leipziger Str. 106-111, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1005 reviews" "
Rating 8 - Good. 363 out of 1005 reviews" "
Rating 6 - Okay. 86 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is ideally located near all the main sites, it has all required amenities, an amazing breakfast and clean rooms and some of the staff are friendly. Unfortunately it is let down in a number of areas, particularly customer service. For example my room had a horrible sewage smell coming from the bathroom and, despite complaining multiple times about it, I was never offered an alternative room and they sent cleaning staff multiple times instead, to little effect. When I booked a taxi due to train strikes, the staff member at reception was very reluctant and I had to insist on them booking one for me, rather than chancing it, even though this seems like a simple request. All in all, more helpful and well trained staff, and a resolution to the sewage smells, would make this hotel a slam dunk 5* review, given it has so much else going for it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexandra, Dubai

Stayed 1 night in Mar 2024

8/10 Good

Carl Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. Cleanliness - pretty clean but there were a few cobwebs and if you didn’t get your room cleaned you got a free drink, you still got your bins emptied and minibar refilled Staff & service - spoke English, were apologetic about our room upgrade and wanted the best for the guest Condition - pretty much perfect Area - there were a few good sights close by otherwise it was near a few tube stations, the closest Stadmitte, had two lines going through and you could easily get to bigger staitions to change Overall - excellent - it made my stay, would look at the chain agan
Stayed 4 nights in Feb 2024
Response from I.Tittmann on Feb 19, 2024
Dear Carl Jack,Your positive words about our hotel, NH Collection Berlin Mitte am Checkpoint Charlie, are truly appreciated. It pleases us to know that the cleanliness and conditions of our hotel have contributed to your excellent stay. We also appreciate you acknowledging the efforts of our staff to communicate effectively and to ensure guest satisfaction. It's also reassuring to hear that our location served your travel needs and allowed you to explore the city conveniently.We look forward to welcoming you back and striving to make your next stay even more enjoyable. Best Regards,I.TittmannAssistant Guest Relation Manager

10/10 Excellent

itay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from P. Goehler on Dec 21, 2023
Dear Itay,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

4/10 Poor

Cayla

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My room had a broken hair dryer, the showerhead not functioning creating a faucet like stream of water, two lights were out, and the staff was rude and completely unhelpful when I shared this information. I found the location undesirable, there are not many shops, restaurants or bars within a 15 minute walk and it is close to tourist attractions that really only take up a hour of time at most. Near public transit, nice full breakfast but no option to have a more simple breakfast, only the 25 euro full brunch like experience and some days just wanted a light option. I will not stay here again.
Response from J. Pavel Guest Relation Trainee on Feb 5, 2024
Dear Cayla,Your feedback is of great importance to us. It's regrettable to learn that your stay was not up to your expectations. We take pride in providing a comfortable and enjoyable experience for all our visitors, and it's clear that we missed the mark.It is disheartening to hear about the issues you experienced with the room amenities and the staff service. We are committed to delivering the highest level of service and we are sorry to hear that this was not reflected during your stay.Regarding the location, it's unfortunate that it didn't match your preferences. We aim to cater to diverse tastes and are sorry if ours didn’t meet yours.We appreciate your comments on our breakfast offering. We constantly strive to meet and exceed the diverse needs of our guests, and your feedback will certainly help us in this regard.We truly regret that you would not choose to stay with us again. We value all our guests and their feedback, and we assure you that we will take your comments into account in our ongoing efforts to improve our service.With kind regardsJ. Pavel Guest Relation Trainee

10/10 Excellent

graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Had a great stay for a short break. Visiting the Christmas markets
Stayed 2 nights in Dec 2023
Response from P. Goehler on Dec 21, 2023
Dear Graham,thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our welcoming hotel and our very convenient location within the heart of the city, close to most christmas markets.We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsP. GoehlerGuest Relation Manager

8/10 Good

Meghana

Liked: Property conditions & facilities
It’s not a 4.5 star. Staff are pretty cold and while the hotel reception is very pretty, the rooms are bland. There is a terrible smell in the bathroom like sewage and I had to buy my own air freshener to be able to stay there for 3 days. I am still giving it 4 stars because of location and cleanliness.
Stayed 3 nights in Nov 2023
Response from Stefanie Zühlsdorf Concierge & Guest Relations on Dec 5, 2023
Dear Meghanathank you for your feedback. We would like to apologize that we didnt met your expectations.We will share your rating in our team to offer a  better service in future.We would be happy if you give us another chance to welcome you.Greetings from the entire NH Collection Berlin Mitte Team,

8/10 Good

María del Pilar

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from P. Goehler on Dec 5, 2023
Dear Maria,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from P. Goehler on Nov 6, 2023
Dear Claire,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from P. Goehler on Oct 29, 2023
Dear Christine,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

10/10 Excellent

Caner

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Stefanie Zühlsdorf Concierge & Guest Relations on Oct 20, 2023
Dear guestthank you so much for your awesome feedback regarding your recent stay at our NH Collection Berlin Mitte. Nice to hear that we were able to fulfill all your needs and expectations. We are happy to forward your review to our team and it would be great to welcome you soon again.Greetings from the entire Team,

10/10 Excellent

Deborah

Stayed 2 nights in Sep 2023
Response from P. Goehler on Oct 29, 2023
Dear Deborah,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

8/10 Good

SITKI

Stayed 1 night in Sep 2023
Response from Stefanie Zühlsdorf - Concierge & Guest Relations on Oct 20, 2023
Dear guestthank you for your feedback.Warm regards

10/10 Excellent

Fawaz

Stayed 1 night in Sep 2023
Response from Stefanie Zühlsdorf - Concierge & Guest Relations on Oct 20, 2023
Dear Fawazthank you for your feedback.Warm regards

8/10 Good

Zoë

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to many places on foot and only steps from the subway to get anywhere else. The staff were super friendly, helpful, and efficient. The room and bathroom were good sizes with all amenities needed. The only downside was our room was next to the stairs and close to the gym and the soundproofing was poor. We could hear the door slamming and people coming and going at all hours, plus the treadmill at 7AM. Other rooms likely don’t have the same issue, luck of the draw!
Response from P. Goehler on Sep 26, 2023
Dear Zoe,our positive remarks about our prime location, attentive staff, and well-equipped rooms are truly encouraging. We strive to provide our guests with a comfortable and convenient experience.We regret to hear about the noise disturbances you encountered during your stay. We understand the importance of a peaceful environment and apologize for any inconvenience caused. Your feedback is valuable to us and it helps us improve our service.We hope to have another opportunity to serve you better in the future. Best regards,P. GoehlerGuest Relation Manager

10/10 Excellent

Michiel

Large room, very quiet, clean.
Stayed 7 nights in Sep 2023
Response from P. Goehler on Sep 21, 2023
Dear Michiel,thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our comfortable, clean and quiet rooms.We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsP. GoehlerGuest Relation Manager

8/10 Good

Erik Hald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location
Nice hotel. The hotel has no pool as listed on hotels.com The four EV chargers in parking garage are all cery old school, only 1,3-2,0 kW!
Stayed 2 nights in Sep 2023
Response from P. Goehler on Sep 21, 2023
Dear Erik Hald,It's heartening to know you found our hotel nice and to your liking. We are, however, saddened to learn about the confusion regarding our amenities and services.While we strive to provide all essential facilities, we apologize if the lack of a pool caused any inconvenience. We appreciate your valuable feedback on the EV chargers, as we always aim to meet the needs and expectations of our guests.At NH Collection Berlin Mitte am Checkpoint Charlie, we remain dedicated to ensuring our guests enjoy a comfortable and memorable stay. We hope that despite these issues, your overall experience was satisfactory.Thank you for your feedback, and we look forward to welcoming you back in the future.Best Regards,P. GoehlerGuest Relation Manager

8/10 Good

Kien Ho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. U Bahn station is just at the corner. Checkpoint Charlie, Mall of Berlin and other attraction sites are in the walking distance.
Stayed 7 nights in Aug 2023
Response from P. Goehler on Aug 31, 2023
Dear Kien Ho,thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our friendly staff and our very convenient location within the heart of the city. We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsP. GoehlerGuest Relation Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Marven Joe on Aug 25, 2023
Dear Matthew,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsM. J. FranzusGuest Relation

10/10 Excellent

SARAH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, the moment you walk in you are greeted by friendly staff - Vivian Besser was extremely helpful and attentive. Rooms were lovely, clean, comfortable and the quality of food and drinks served was great.
Stayed 1 night in Aug 2023
Response from Marven Joe on Aug 9, 2023
Dear Sarah,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsM. J. FranzusGuest Relation

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Marven Joe on Aug 2, 2023
Dear Timothy,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsM. J. FranzusGuest Relation

4/10 Poor

tali

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The service and cleaning of the rooms were very disappointing. The cleaning lady left all the dirty dishes, the bathroom was smelly. They didn’t have any tv in English, even not a BBC tv channel, like nothing:( Only German Sorry, not be back to this one.
Stayed 4 nights in Jul 2023
Response from Marven Joe on Jul 31, 2023
Dear Tali,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.I am really sorry for the inconvenience! Gladly we shared your feedback with the concerning department in order to be able to offer our Guests an even better Service in the future.We hope to welcome you again as guest of our NH Collection Berlin Mitte at Checkpoint Charlie.Do not hesitate to contact us for any further questions.Kind regards M. J. FranzusGuest Relation

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 4 nights in Jul 2023
Response from Marven Joe on Jul 18, 2023
Dear Gabriel,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsM. J. FranzusGuest Relation

8/10 Good

Rosana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was happy qith thw hotel vwry nice peopele, excellent beds really comfy. Very good breakfast. Well locatwd.
Stayed 3 nights in Jul 2023
Response from Marven Joe on Jul 12, 2023
Dear Rosana,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsM. J. FranzusGuest Relation

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel with good staff, good location for a short trip.
Stayed 2 nights in Apr 2023
Response from Marven Joe on Jun 21, 2023
Dear David,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsM. J. FranzusGuest Relation

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a brilliant time here, and the location is perfect for sightseeing. The staff were all so friendly and helpful. It was also very child friendly and they even gave us a baby bath for our little one!
Stayed 3 nights in Jun 2023
Response from Marven Joe on Jun 20, 2023
Dear Diane,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsM. J. FranzusGuest Relation

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
When we asked where we could eat lunch we were directed to the mall. The food was bad. Later discovered on our own there are lots of good places to eat in the area
Stayed 2 nights in Jun 2023
Response from Marven Joe on Jun 20, 2023
Dear Sherri,thank you very much for your kind feedback, the constructive criticism and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed your time in Berlin.We hope you had a good trip back home and we are looking forward to welcome you again soon.Kind regardsM. J. FranzusGuest Relation

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel bad service
Location was great and hotel and amenities were great. Wish I could leave a better review but the service left a bad taste. The sofa bed didn’t have sheets and when we asked 4 times for sheets they brought us one flat sheet and told us that was enough. We were forced to sleep on just the flat sheet with no blankets. Otherwise, nice stay.
Stayed 1 night in Jun 2023
Response from Marven Joe on Jun 17, 2023
Dear Guest,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.I am really sorry for the inconvenience! Gladly we shared your feedback with the concerning department in order to be able to offer our Guests an even better Service in the future.We hope to welcome you again as guest of our NH Collection Berlin Mitte at Checkpoint Charlie.Do not hesitate to contact us for any further questions.Kind regards M. J. FranzusGuest Relation

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptionally friendly and helpful. And the location was fantastic. Thank you for a great impression of Berlin.
Stayed 6 nights in May 2023
Response from Marven Joe on Jun 2, 2023
Dear Michael,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsThe Guest Relation Team

2/10 Terrible

Mary

Traveled with family
Disliked: Staff & service, property conditions & facilities
Keep looking-don’t stay here
Not a good experience. They charged me for a suite but instead gave me a standard room. Bait and switch. Place is run down. A very bad choice. Staff was rude and unprofessional
Stayed 4 nights in May 2023
Response from Marven Joe on May 27, 2023
Dear Mary,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.I am really sorry for the inconvenience! Gladly we shared your feedback with the concerning department in order to be able to offer our Guests an even better Service in the future.We hope to welcome you again as guest of our NH Collection Berlin Mitte at Checkpoint Charlie.Do not hesitate to contact us for any further questions.Kind regards The Guest Relation Team

8/10 Good

Ariunzaya

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the breakfast
Stayed 2 nights in May 2023
Response from Marven Joe on May 25, 2023
Dear Ariunzaya,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsThe Guest Relation Team

2/10 Terrible

Mary

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible hotel. Don’t stay here, keep looking!
Horrible experience! I booked, and PAID FOR, a junior suite. At checking I was unapologetically told that they didn’t have a junior suite left and they gave me a standard room. I asked to be reimbursed for the difference between the rooms for my 4 night stay. They told me that it was hotels.com’s fault and refused to do anything. To add to this terrible stay, our room had NO air conditioning! My husband and I seriously considered sleeping in the lobby. They lied to us and said the AC was out in the whole hotel. We were traveling with two other couples who had air conditioning that worked. I hate that they lied about it. This hotel is run down and junky. Do yourself a favor and stay somewhere else!
Stayed 4 nights in May 2023
Response from Marven Joe on May 25, 2023
Dear Mary,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.I am really sorry for the inconvenience! Gladly we shared your feedback with the concerning department in order to be able to offer our Guests an even better Service in the future.We hope to welcome you again as guest of our NH Collection Berlin Mitte at Checkpoint Charlie.Do not hesitate to contact us for any further questions.Kind regards The Guest Relation Team

10/10 Excellent

Nathanb

Stayed 1 night in May 2023
Response from Marven Joe on May 24, 2023
Dear Nathan,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsThe Guest Relation Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Marven Joe on Apr 27, 2023
Dear Michael,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsThe Guest Relation Team

8/10 Good

Harry, Herriman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice and clean. The location excellent, close to shopping and dinning. Very easy parking inside the hotel. Our room was big and comfortable, it was a room with a king bed and sofa beds for two extra people (which we did not use/need). The buffet breakfast was also very good with a lot of choices. They give you the option not to have your room clean every day in exchange for a free drink at their bar, we thought it was a neat idea. Our only complaint was the checkout process, we got there at 3:15PM after a 5 hour drive and our room was not ready, although the check in everywhere in the world is at 3:00pm. They told us it would be ready in 5 minutes, after that in 20 more minutes and so on. We had our room at 4:20 PM and received two drinks at the bar as a compensation. Not happy after driving for 5 hs, all they said was "sorry, nothing we can do".
Response from Philipp on Apr 18, 2023
Dear Harry,Thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.Gladly we shared your feedback with the concerning department in order to be able to offer our Guests an even better Service in the future.We hope to welcome you again soon as guest of our NH Collection Berlin Mitte at Checkpoint Charlie.Yours sincerely P. GoehlerGuest Relation Manager

10/10 Excellent

mary

Stayed 5 nights in Apr 2023
Response from Marven Joe on May 7, 2023
Dear Mary,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsThe Guest Relation Team

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not Too Memorable, Is That Good or Bad?
Lobby and check-in are quite lovely. The room was clean, if on the small side for a four-star. The breakfast should be a hard pass for the price. Nothing else really memorable to report. It was clean, small, quiet, and right next to the Stadtmitte U-Bahn station.
Stayed 2 nights in Apr 2023
Response from Philipp on Apr 18, 2023
Dear Susan,thank you very much for staying at our NH Collection Berlin Mitte Hotel and for taking the time to leave a feedback.Not being memorized also means you have no bad memories regarding your stay, seems we have to go with that. Maybe we can show our extraordinary site during your next stay with us. With best regardsP. GoehlerGuest Relation Manager

10/10 Excellent

JANE SYLVIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Perfect for sightseeing.
Stayed 2 nights in Apr 2023
Response from Marven Joe on Apr 7, 2023
Dear Jane Sylvia,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsThe Guest Relation Team

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Atmospheric and modern clean Hotel, very friendly staff, great location
Stayed 3 nights in Mar 2023
Response from P. Goehler on Mar 31, 2023
Dear Kamal,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness
It is unpleasant to be ignored at the reception
The room I got was really smelly! I called the reception and they sent a cleaner with a spray! It was not pleasant at all. The gym is really small. But Good location! In the end they offered to compensate...in real time they were ignored
Stayed 2 nights in Mar 2023
Response from P. Goehler on Mar 31, 2023
Dear anonymous Guest,Thank you for your kind review and for your constructive feedback, which we will also address in a solution-oriented manner within the team.We look forward to welcoming you next time.Many greetingsP. GoehlerGuest Relation Manager

10/10 Excellent

Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at exellent location.
Stayed 4 nights in Mar 2023
Response from The NH Collection Berlin Mitte Guest Relation Team on Mar 25, 2023
Dear Yan, thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our very convenient location within the heart of the city. We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsThe NH Collection Berlin Mitte Guest Relation Team

10/10 Excellent

Ingrid, Vero Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel. Breakfast offered a big variety of options. It is within 5 min walk to check point Charlie. I’d recommend this hotel.
Stayed 3 nights in Mar 2023
Response from Marven Joe on Mar 13, 2023
Dear Ingrid,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsThe Guest Relation Team

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff. Good breakfast. Would stay here again
Stayed 3 nights in Mar 2023
Response from Marven Joe on Mar 12, 2023
Dear Victoria,wow, what to say besides “thank you very much” for your awesome feedback. We are very happy that you enjoyed staying with us at the NH Collection Berlin Mitte at Checkpoint Charlie. We are always striving to provide the best service possible, glad that in your case we succeeded. We hope you had a good trip back home and we are looking forward to welcome you again.Kind regardsThe Guest Relation Team

10/10 Excellent

Ella, Manchester

Stayed 3 nights in Feb 2023
Response from The NH Collection Berlin Mitte Guest Relation Team on Mar 24, 2023
Dear Ella, thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsThe NH Collection Berlin MitteGuest Relation Team

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to check in early was a huge benefit. The room was spacious and well appointed. The staff were alway friendly and courteous and the breakfast was lovely
Stayed 2 nights in Feb 2023
Response from Your Guest Relation team on Feb 28, 2023
Dear Samthank you very much for your kind review regarding your recent stay here at our NH Collection Berlin Mitte.We are really glad that you enjoyed your stay.It would be a pleasure for us to welcome you soon again. Greetings from the entire NH Collection Berlin Mitte Team,

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Jan 2023
Response from Marven Joe on Jan 31, 2023
Dear Andrew,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsMarven Joe Guest Relation

4/10 Poor

Kactary

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I am providing a dissatisfied review as I booked a room with 2 double beds and was provided a king bed and a pull out coach. The reasoning for two double beds was to be able to have each parent with one child. It was very inconvenient and when speaking to staff about the type of room we booked and what we were given, they stated they do not have double beds which u find hard to believe as this would them not be an available option at this hotel. They stated that as we were four people, they made the room available for four. Still not too sure what that means. We were two adults, a newborn, and a toddler. Otherwise the room was very spacious and clean. Towel were nice and big as well. The bathroom faucet had an awful stench when turned on. Would not stay at this hotel again.
Stayed 2 nights in Jan 2023
Response from Marven Joe on Jan 31, 2023
Dear Kactary,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.I am really sorry for the inconvenience! Gladly we shared your feedback with the concerning department in order to be able to offer our Guests an even better Service in the future.We hope to welcome you again as guest of our NH Collection Berlin Mitte at Checkpoint Charlie.Do not hesitate to contact me for any further questions.Kind regards Marven Joe Guest Relation

8/10 Good

WAI FUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Lea-Janice on Jan 22, 2023
Dear Wai Fung Yik,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsLea-Janice HesseGuest Relation

10/10 Excellent

Rebekah

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Marven Joe on Jan 11, 2023
Dear Maria,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsMarven Joe Guest Relation