Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

a short, relaxed and comfortable stay

Posted Jul 8, 2014
Pros: location and comfort
helpful staff, great location, comfortable and clean
Comment from Hotel Management
Jul 8, 2014 by Lisa, Hotel Management
Thank you so much for your nice and helpful comments. The Team from City B
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent place close the subway.

Posted Jun 28, 2014
Good breakfast and kind staff. The hotel was a bit noisier due to it being downtown, but that is to be expected.
Comment from Hotel Management
Jun 30, 2014 by Lisa, Hotel Management
Thank you for your review. We are delighted that you enjoyed your stay in our Hotel DAS Berlin.
1 out of 5
by Melissa from Glasgow

Extremely disappointing, Poor customer service

Posted Jun 9, 2014
Pros: My room was reasonably clean. This is the only positive thing I have to say in regards to this hotel.
Cons: The staff. The attitude of 90% of the staff was horrendous. Customer service is a -100. Extremely disappointing.
Location: The location is great, across the street from the U2 line. However I would never recommend this hotel to anyone. Find a different one near by.
I have visited Berlin twice in the past 2 years now. Last year I stayed at Novums second hotel on the same street and received friendly staff and had an overall great time. This time however was extremely disappointing. I paid extra money at the time of booking for this hotel due to the fact it had a fitness room and sauna. I was travelling with my boyfriend and I knew he would get use out of these. In the 6 days I was staying, the best service I received was from the cleaner. The reception staff were extremely rude and to be completely honest they did not seem to care at all about the customers experience. Between my boyfriend and myself we asked a total of 5 members of staff in regards to the fitness centre. 3 of them stated that they did not have one, which I knew not to be true and had proof that the hotel did have one. Another stated that she did not know how to open it or where it was. Which is no use to a customer at all. The final one stated he could open it and it had to opening or closing times, we could use it when we wanted. We then proceeded to wait 40 minutes for it to be opened. It was unacceptable. The heating was broken, I asked for it to be fixed and it was never done. The staff were extremely loud in the morning and I was woken up at 6:30 every morning I stayed. Overall I would not recommend this hotel. The attitude of the staff is horrendous and I felt as though I was being ignored.
Comment from Hotel Management
Jun 28, 2014 by Lisa, Hotel Management
Dear Melissa, Thank you very much for your review. We want to apologize very much for the behavior and unfriendliness of our employees. We have spoken directly with them and will make further training. The Team from Hotel City B
5 out of 5
Recommended
for Students
by ansh from UK

economical basic accommodation facility

Posted May 28, 2014
Pros: staff and location
Cons: breakfast
i stayed here for 3 nights. location is fantastic..hotel is clean and spacious. (actually i was amazed to see it to be so spacious) just outside metro station which is 5 mins away from zoological gardens metro station (very centric to west berlin) and only 15 mins away from alexander platz (centric for most tourist destinations). Basic facilities are available however i was a bit disappointed with breakfast. for 7.90 euros, it seemed a bit expensive. On my last day of stay there was a power failure and ho hot water was available. lady at reception said she can not do anything about it. i was expecting some kind of gesture in return for the inconvenience caused but was disappointed. otherwise staff was fantastic, very helpful. i will definitely stay again in this hotel on my next visit. and would definitely recommend it to others.
Comment from Hotel Management
Jun 3, 2014 by Lisa, Hotel Management
Dear Mr. Ansh, Thank you for your rating on Expedia and your praise to all employees. Your helpful suggestion regarding the breakfast, we will discuss with our team.
4 out of 5
Recommended
for Everyone
by sue from notts

good for a short stay

Posted Apr 12, 2014
Pros: Location, price and general appearance.
Location: Excellent for Berlin centre via public transport
Excellent location for the Ubahn and therefore 5 minutes away for centre of Berlin. Room good for a budget break. Good bedding and towels and hypoallergenic pillow arrived on request. Room clean apart from outside of shower cubicle in the crevice. Good breakfast choice. Would go again
4 out of 5
Recommended
for Couples
by steph from Edinburgh

Great location

Posted Mar 20, 2014
Pros: When faced with a problem, the staff were very helpful. Particularly the 24hour maintenance guy, he was really nice! :)
Cons: A kettle in the room would be nice!
Location: It's very near potsdamer platz which is near the brandenberg gate and reuchstag! Everything is easily accessible by various forms of transport!
The hotel was basic but comfortable. It was a great location - on several bus routes, tube stops and within walking distance to some attractions. There are restaurants and cafes near by which serve meals from breakfast until late dinners. There are also several shops near by and it's walking distance to a couple of big supermarkets. I would recommend booking to go on the 90min Reichstag tour, it's where the German parliament is housed and it has a lot of history, lovely artwork and brilliant views!
5 out of 5
Recommended
for Everyone
by Jeanette from UK

Clean and spacious room

Posted Mar 16, 2014
Lovely clean room, good size, fully opening windows, hotel 15 or 20 min walk from tiergarten and potsdamerplatz. Only thing missing is tea and coffee making facilities in the room. Apart from that, was one of the nicest rooms we've stayed in. Would definitely stay again
4 out of 5
Recommended
for Everyone
by Wilky from Southampton

Great location

Posted Mar 4, 2014
Pros: Location, comfort and cleanliness.
Cons: It was perhaps a little warm in the public areas, but that probably suits most people.
Location: On a main road and underground line, good links to all the major sites in Berlin
Just across the road from an underground station with great links to the city centre. The room was clean and comfortable, recently renovated. Adequate bathroom with plenty of hot water. We did not eat here so cannot comment on quality of food or service. Nearby are lots of shops, bars and restaurants. I would come back and I would recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Basic but good value

Posted Feb 23, 2014
Cons: No tea or coffee makings. Had to go across the street to a cafe to get a hot drink as the hotel were unable to provide one other than in the morning.
Good that it was right next to a tube station but not quite as central as hoped.
3 out of 5
by A verified traveler

Clean but not in working order.

Posted Feb 5, 2014
I'm sure this hotel is usually fine. For the price I was quite pleased with the location and staff. The room was bare bones, but covered the necessities comfortably, and it was very clean. The problem for me was that on the second night of my stay, both the hot water and wireless internet failed to work. Like I said, this probably is not a common problem, but affected my stay for the worse.