Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Lage des Hotels ok sehr kleine Zimmer

Posted Feb 3, 2015
Pros: die Lage
Cons: sehr viel
Location: Gendarmenmarkt
ich war Geschäftlich in Berlin aber es gibt bessere Hotels für engemessener Preise
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nürnberg, bayern

Toller Service für jeden Gast

Posted Feb 2, 2015
Wir wurden sehr freundlich und mit großer Professionalität begrüßt alles weitere im Hotel war vorbildlich. Die ganze Mannschaft war hochprofessionell und ruhig bei der Arbeit. Jederzeit empfehlenswert!!
5 out of 5
Recommended
for Couples
by A verified traveler

Sehr zentrales Hotel direkt am Gendarmenmarkt

Posted Feb 2, 2015
Sehr angenehmes Hotel, guter Service, schönes Zimmer mit Blick auf die französische Kirche, normaler Check out erst um 12 Uhr, was sonst extra gebucht und ggf. auch noch bezahlt werden muss. Preis völlig in Ordnung, gerne wieder...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Excellent location and comfortable hotel

Posted Jan 21, 2015
Pros: Location.
Cons: Would like a smaller, cheaper option for breakfast
Location: We walked nearly everywhere from here including Checkpoint Charlie, Brandenburg Gate, Museum Island, Jewish Museum, Kreuzberg area. Good restaurants
Actually saw three types of rooms. Ours, the smallest, is comfortable but with not an extra inch of space. However, it is all laid out efficiently. The others (more expensive) were roomier with additional services (in-room coffee-maker, etc.)
Comment from Hotel Management
Jan 23, 2015 by Nicolai, Hotel Management
Dear guest, thank you for choosing Sofitel Berlin Gendarmenmarkt. Regarding our room categories I would like to inform you that we offer 7 different room types. First of all the main difference is to find in the sqm. Above luxury we have the mentioned coffee and tea making facility. Hope to see you one time again. Sincerely, Tina Senfter General Manager
Comment from Hotel Management
Jan 23, 2015 by Nicolai, Hotel Management
Dear guest, thank you very much for choosing the Sofitel Berlin Gendarmenmarkt and thank you for the 4 star rating. Sincerely, Tina Senfter General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DC

Great stay, excellent location

Posted Jan 13, 2015
Right near everything you'd want to see if it's your first time in Berlin. Beautiful hotel, would definitely stay there again. Sofitel hotels are always wonderful.
Comment from Hotel Management
Jan 19, 2015 by Nicolai, Hotel Management
Dear Guest, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Tina Senfter GeneralManager
Comment from Hotel Management
Jan 19, 2015 by Nicolai, Hotel Management
Dear Guest, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Tina Senfter GeneralManager
3 out of 5
by A verified travelerfrom frankfurt

Hotel Top, Zimmergrösse flop

Posted Jan 4, 2015
Pros: Das überaus freundliche, kompetente und hilfsbereite Personal.
Cons: Die Enge der Zimmer mit dem Preis für das Frühstück kompensieren.
Location: Das Hotel befindet sich an einer "Prime Location" direkt am Gendarmenmarkt.
Sehr freundliches und kompetentes Personal, so dass man sich als Gast willkommen und sehr gut aufgehoben fühlt. Das die Zimmer nicht sehr groß sind, war aus der Hotelbeschreibung zu entnehmen. Deshalb haben wir extra eine Kategorie höher gebucht, da wir es geräumig mögeN. Hier erwartete uns dann trotzdem ein sehr kleines Zimmer mit einem Minibad und einem viel zu niedrigen Waschtisch. Schade.
Comment from Hotel Management
Jan 6, 2015 by Nicolai, Hotel Management
Sehr geehrter Gast, Über Ihre positive Bewertung freuen wir uns sehr und wir freuen uns, Sie bei Ihrem nächsten Besuch in der Hauptstadt wieder willkommen heißen zu dürfen. Mit herzlichen Grüßen, Tina Senfter General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Herts

See below

Posted Nov 28, 2014
Pros: Staff great and it has a suana and gym.
Cons: Slightly bigger rooms.
Location: Great location for main tourist attractions with plenty of nearby restaurants
Good location and the satff could not be more helpful. Beds comfortable and pillows to die for.
Comment from Hotel Management
Dec 5, 2014 by Nicolai, Hotel Management
Dear Guest, Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team. Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel. Sincerely, Tina Senfter General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming and amazing food and location

Posted Nov 27, 2014
Great hotel. Well located, amazing staff and perfect cuisine. Highly recommended.
Comment from Hotel Management
Dec 5, 2014 by Nicolai, Hotel Management
Dear Guest, Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team. Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel. Sincerely, Tina Senfter General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC, NewYork

The BEST!!!

Posted Nov 23, 2014
This hotel was everything and more than I expected it to be it was in a great location that I didn't need to hail a taxi I didn't have to use the U Bahn as much because I could walk everywhere from the hotel.. Very centrally located. You won't regret it!
Comment from Hotel Management
Nov 26, 2014 by Nicolai, Hotel Management
Dear guest, Thank you for choosing Sofitel Berlin Gendarmenmarkt. It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. It would be great to welcome you again soon. Sincerely, Tina Senfter General Manager
3 out of 5
Recommended
for Personal Event
by Ming Songfrom Singapore

Bad service by the hotel insisting no breakfast.

Posted Nov 23, 2014 on Hotels.com
Location is good. A great shower facilities. However, the staff at the reception insisted that my booking didn't come with breakfast. When I was having breakfast, the staff at the restaurant asked me to pay even I shown them the receipt that my stay included breakfast. They mentioned that booking though Hotel.com doesn't come with breakfast and they didn't bother to check their system. This was annoying and spoil my breakfast that day. I ended up not having much but have to check with the reception staff about breakfast. Without checking, she insisted that breakfast is not included. I have to send my email to her before she can waive my breakfast charges.
Comment from Hotel Management
Nov 26, 2014 by Nicolai, Hotel Management
Dear guest, thank you for taking the time to tell us about your experience at Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I discussed this already with our Sofitel ambassadors. We appreciate your sharing concerns. Sincerely, Tina Senfter General Manager