Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Not centred but convenient

Posted Jul 26, 2014
Everything was good except waiting for early checked in. We came early and was told the room for us was being cleaned and will be ready in an hour. Two hour later, when we came back from lunch we were told the room was still not ready. How can a room cleaning take 3 hours!
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Friendly high quality hotel in great location

Posted Jul 26, 2014
Pros: The staff, the attention to detail, the location, the excellent air conditioning (it was 30 degrees C outside when we visited)
Cons: Two chairs in the room, please.
Location: Excellent location if you want to hit the shops, and a short U-Bahn ride from the main tourist sights. Great views too.
We stayed here for three nights in one of the Club Sofitel rooms and were very impressed by the standards at the hotel. The staff could not have been friendlier, more welcoming or more helpful. The gentleman on reception who checked us in and the various people who worked in the club lounge were all charming. The room and bathroom were a decent size and well-equipped (I particularly liked the Hermes toiletries) and both were spotlessly clean. The little tray of snacks waiting for us when we first arrived was a nice touch. We were a 2 minute walk from the U-Bahn and Kurfurstendamm itself. We were in a Club room which gave us access to the Club Lounge and this was well worth the extra charge, which actually seems relatively modest given what you get for it. We were served a great continental breakfast here each day and this was available until 11am in weekdays and 2pm on weekends. Other hotels, take note - when people are on holiday, perhaps they'd like a lie-in and a later breakfast! In addition, there were delicious little cakes and canapés available in the afternoons and evenings as well as a reasonable choice of alcoholic and non-alcoholic drinks. The hotel was excellent value for money and I would gladly stay here again and recommend it to anyone visiting Berlin.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wirral. UK

Really lovely hotel

Posted Jul 23, 2014
Fantastic hotel. Exceptionally clean and comfortable. The staff were all fantastic and extremely helpful. The choice at breakfast was second to none The only thing you had to ask and pay for tea and coffee facilities But I would certainly stay again
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Fantastic hotel, centrally located.

Posted Jul 22, 2014
Pros: The room was great with lovely comfortable beds. The staff were efficient, courteous and welcoming.
Cons: Tea and coffee making facilities. I really missed my tea in bed. These facilities could be purchased but were an additional 12 euros a day.
Location: Centrally located next to a busy shopping and restaurant area. Easy to get about by tube. We were in walking distance to the zoo and the Tiergarden.
We were looking for a city break and found the right one for us. The hotel was great. It had been recently updated and the room was modern, bright and spacious. We loved Berlin and found the right mix of sightseeing and relaxation. There is plenty to do but also lots of lovely bars to sit, people watch and chill out. We will definitely visit again.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel in a great district.

Posted Jul 6, 2014
Beautiful and comfortable hotel. Slightly outside the centre but transport links are so good. Managed to walk to a lot of placesp too.
5 out of 5
Recommended
for Everyone
by Osi from Canterbury UK

Highly recommended. Great location. Fabulous hotel

Posted Jul 1, 2014
Pros: The staff were incredibly polite, friendly and helpful. The hotel rooms were well designed, spacious and clean. The shower was amazing!
Location: The hotel is in a perfect location with the U-bahn station very close by. The KaDeWe is within walking distance and there are plenty of places to eat
Berlin is an incredible city. For anyone looking for a city break I would definitely recommend it. We got this hotel at a very reasonable price and, in fact, I would happily have paid more as the accommodation was excellent. The staff were very welcoming, the hotel was plush and clean. The location is great, close to many restaurants, bars, shops and within walking distance of the U-bahn station. I will definitely be coming back to stay here. Incredible!!!!
5 out of 5
Recommended
for Everyone
by Joe from D

Excellent. Extremely helpful.

Posted Jun 30, 2014
Everybody from the receptionists to the concierge and the maids was 5 star. The room was comfortable, air con was brilliant. Ideally located. Was able to walk everywhere. The staff where invisible until we needed them and they could not have been more accomadating. Keeping our bags all day after we had checked out. Overall . A perfect hotel experience .
5 out of 5
Recommended
for Couples
by Rosemarie from London

Excellent Customer Service in a Luxury hotel

Posted Jun 23, 2014
Pros: We loved the modern decor, loved all the art an sculptures. The room was spacious and very clean. The hotel was very quiet and restful.
Cons: The twin beds were narrow, they could have been bigger
Location: The hotel is right in the heart of the main shopping area. Designer, mid range and budget shopping. Also the underground is round the corner.
We booked this hotel in March 2014 for a 3 night stay in June 2014. When we arrived we were told that the hotel was full and they did not have any rooms for our first night. We were then sent to the Swissotel across the road for a 1 night stay and we were asked to return the next day and they would find a room for the other 2 nights. We were offered free breakfast for the whole of our 3 night stay. It was a pain to unpack and then pack up again. The next day we went back to the Sofitel. We were given a Junior Suite with exclusive access to the Club Lounge. We were delighted. The room was spacious, tastefully decorated and very clean. And we LOVED the Club Lounge where we had breakfast, complementary afternoon tea and complemetary evening aperetifs and snacks.
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando florida

New hotel by Zoo Station

Posted Jun 19, 2014
Pros: Quiet room, with quality bathroom
Cons: Always cheaper is better but solid facility
A couple of blocks from zoo station the hotel is situated nicely close to all forms of transportation. As a new hotel I think they have good rates to bring people there. The cab driver needed a reference of swissotel across the street to remember it was there. Overall very deal
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for bars,restaurants and shopping

Posted Jun 18, 2014
Well appointed hotel and extremely clean Nothing is too much trouble for the colleagues there and the concierge was brilliant Ideal location for a wide variety of traditional and cosmopolitan restaurants as well as the underground-taxis directly outside Great value hotel one of the best we've been to