Ratings based on 447 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jul 22, 2014
very good excelent location , excelent welcoming a great place to be in berlin
for Everyoneby Phil from Sydney
All you could wantPosted May 27, 2014
Pros: Clean comfortable and welcoming Reasonably well located Coffee facilties in the room Free Wi Fi in the room
Cons: Breakfast pricey at 23 Euro per person - go elsewhere Pillows WAY too soft and the Pillow Menu didn't mean much
Location: Reasonably well located with an easy bus or train ride to all attractions
Clean comfortable and welcoming Free wi fi in the room Coffee facilities in the room Reasonably well located with an easy bus or train ride to all attractions
for Everyoneby Euan from Berlin
Good city centre hotelPosted May 18, 2014
Hotel is very easy to get to from Tegel airport. Just hop on an X9 bus and head on into the city. Hotel is nice and very clean. Room are spaceous with nice bathrooms. Staff are friendly, but sometimes seem a bit confused - probably due to the language barrier, so no massive issue. All in all, a very good hotel.
by Christian from London
OK hotel but don't expect luxuryPosted May 16, 2014
Location is perfect in the centre of the main shopping district and close to the zoo. Don't expect luxury and I guess one can't for the GBP 100 we paid per night. It's a large hotel catering for travel groups to fill the rooms I guess. Rooms are dated in any respect with a tiny TV, faded design (the curtains look and feel like a shower curtain), no underfloor heating in the bathroom (but instead a heating lamp in the ceiling...), etc. Ah and most annoyingly the double bed features 2 narrow mattresses which are driving apart and form a gap in the middle because the bed base is a simple wooden board rather than a slated base. I have last seen this in a hotel in northern Tajikistan few years back... Very friendly and competent staff though.
for Everyoneby Ursula from Chicago, IL
Perfect locationPosted May 13, 2014
Pros: Clean, nice bathroom. Convenient location.
Cons: More English channels on TV
Location: Great shopping. Easy commute to and from Tegel. Bus 109.
Natalie was wonderful. She spoke perfect English and Polish. Very polite and helpful.
for Everyoneby Stephanie from London
Nice hotel right in the centre of BerlinPosted May 11, 2014
A nice , comfortable, very clean and modern decorated 5 stars hotel situated in the centre of this beautiful and busy city. Staffs at the hotel r very warm , helpful to every need, informative and most of all, always greet everyone with a big smile on their face.
Comment from Hotel Management
May 14, 2014 by Christiane, Hotel Management
Dear Stephanie, thank yo so much for your kind review. We are very happy to learn that you enjoyed your stay and that we were all able to make your stay with us enjoyable. Best wishes from Berlin, Yours Swissôtel Berlin Team
for Everyoneby Sam from Miami
Excellent and well located HotelPosted May 7, 2014
Cons: They should fire the Concierge !!
Location: The location is perfect. Restaurants, bars, Metro and all other means of transportation are nearby.
Almost everything was perfect, except our experience with an Arrogant, Conceited Concierge, that is not qualified to be working in a 5 Star Hotel. All the other personnel at the Hotel was extremely polite and very efficient.
for Couplesby Sylvia from Sydney
Very Efficient Hotel in good positionPosted Apr 30, 2014
Pros: Position and condition
Cons: Probably impossible because of building restraints but the entrance
Stayed in a Junior suite for 4 nights, hotel is in top condition in all respects. The hotel is basically very business orientated but it suited us as tourists being close to the premier shopping district and public transport of all forms. The entry to the hotel is probably the most unusual you will encounter but doesn't detract from the quality of the hotel.
by A verified traveler
Nice hotel but too much noisePosted Apr 7, 2014
The hotel is lovely but is close to a busy intersection
for Everyoneby Claudia from México
very nice hotelPosted Apr 7, 2014
Pros: elevators and room facilities
Cons: include free breakfast and parking
Location: perfect locations near to great mall and stores.
very comfortable facilities and nice treat from staff.
Comment from Hotel Management
Apr 22, 2014 by Christiane, Hotel Management
Dear Claudia, thank you very much much for taking your time to review your stay with us. We highly appreciate your effort and are very happy to learn that we fulfilled your expectations. Best wishes, Your Swissôtel Berlin Team