Ratings based on 1,127 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel! definitely would recommend !!

Posted Jun 21, 2015
Everything was perfect! the staff, the hotel itself, the location!
Comment from Hotel Management
Jun 23, 2015 by Swissôtel Berlin, Hotel Management
Dear guest, thank you for your very motivating feedback. We are happy to read that you enjoyed staying with us and hope to welcome you back soon. Best wishes, Yours Swissôtel Berlin Team
3 out of 5
by A verified traveler from UK

Not a £500 stay

Posted Jun 3, 2015
Pros: Location
Cons: Better room. Better service from the receptionist/ concierge. More respect from the maid of "DO NOT DISTURB " sign.
I lived in Berlin in 1979-1981. I'm guessing that it was around this time that the room I stayed in was last decorated. Not being an early riser, I became frustrated at the maids attempts to waken me from my deep(£500), sleep. On one particular morning she came in three times in the space of an hour. Did she have something planned later that morning? Oh and the sarga of the lost bag. Very poor and an attempt to redime the issue with a tiny plate of chocolate that looked like road kill was not going to cut the mustard. Stay at the Soffetel across the street.
Comment from Hotel Management
Jun 8, 2015 by Swissôtel Berlin, Hotel Management
Dear Nigel, we are sorry that we did not fullfill your expectations while staying with us. We have taken your notes very seriously into our review discussion and thank your for pointing them out. We hope you enjoyed your Berlin weekend anyway. Best wishes, Yours Swissôtel Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice, comfortable hotel

Posted Jun 3, 2015
Pros--Nice and comfortable hotel Close to mainline and subway stations and Kudamm Cons--same breakfast fare everyday Breakfast staff pretty unwelcoming and dare I say rude Bar quite expensive--check the bill; was charged for a drink that was not purchased( totally unacceptable for a hotel of this stature) It was the evening of the German football cup final; barely 7-8 in the bar including myself and a friend. The commentary volume was on full blast; asked the staff to turn it down; were refused and told that it is not possible to do so.
Comment from Hotel Management
Jun 5, 2015 by Swissôtel Berlin, Hotel Management
Dear guest, thank you for your review and your comment which we will certainly discuss internally. Best wishes, Yours Swissôtel Berlin Team
3 out of 5
Recommended
for Everyone
by A verified traveler from NRW

5 Sterne mit Mängeln

Posted Jun 1, 2015
Das Holte liegt in einer belebten und exponierten Lage und ist schön und modern. Bei Ankunft wurde uns gleich das mitgebuchte Frühstück verwehrt, da Expedia, so sagte man uns, dies nicht mitübermittelt hat.Das Problem hat sich später geklärt. Wir waren 2 Nächte im Hotel und haben bei unserer Ankunft in der Nacht ein nicht gereinigtes Zimmer vorgefunden!!! Eine Woche später waren wir im Sofitel gegenüber. Der Service war hier eindeutig besser, um nicht zu sagen exzellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Großes und gut geführtes Hotel in zentraler Lage

Posted May 23, 2015
Wir haben uns im Swissotel sehr wohl gefühlt. Service hervorragend, Zimmer ruhig und komfortabel, gutes Frühstück. Nur der Fitness/Wellnessbereich war sehr überschaubar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
Ein sehr schönes Hotel welches sehr Zentral liegt. Immer gerne wieder.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous hotel

Posted May 5, 2015
Pros: Everything. The Palermo bar was beautiful.
Cons: No need for any improvements.
Location: Perfect location, very accessible to public transport and shops.
Our stay at the Swissotel Berlin was just perfect in every way. The staff were friendly, polite and welcoming and the hotel's interior was spacious, clean and full of attractive artwork. Our room was equally spacious and was well equipped with toiletries and a wonderful coffee machine. The choice of food available at the breakfast buffet was amazing and to top it all there was even Prosecco! The fact that the hotel was located in a great shopping area near to bus stops and the U Bahn made it all the more attractive. We absolutely could not fault anything about our stay and can;t wait to return to the Swissotel. Thank you to all the staff who made us welcome.
Comment from Hotel Management
May 11, 2015 by Swissôtel Berlin, Hotel Management
Dear Gags, thank you so much for your nice review which we happily shared with our entire team. We hope to welcome you back soon - here or at any of our sister hotels around the world. Best wishes, Yours Swissôtel Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Posted May 5, 2015
Location: Very good location, surrounded by public transportation, restaurants and shopping malls.
We visited Berlin for the first time and stayed in Swissotel, we had a very good time and good impression with hotel stuff (especially club lounge stuff are all very friendly, the check in stuff also very helpful. Benjamin has given us very precise and detailed tour guide of the city, thanks to him we have visited many nice places in this charming city.
Comment from Hotel Management
May 11, 2015 by Swissôtel Berlin, Hotel Management
Dear Lily, thank you so much for your very nice review. We highly appreciate that you have taken your time to do so and hope to welcome you back soon. Your compliments for Benjamin and our Club Lounge team is being forwarded already. Best wishes, Yours Swissôtel Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Lage

Posted May 5, 2015
Sehr höfliches Personal. Frühstück war ausgezeichnet
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA, USA

Nice hotel in city center

Posted Apr 25, 2015
Pros: Staff
Cons: Pay a little more attention to what is actually being requested by the guest :)
everything was great except that the staff could not understand I wanted diet coke instead of regular coke in the minibar and a sheet under my comforter :)
Comment from Hotel Management
Apr 28, 2015 by Swissôtel Berlin, Hotel Management
Dear Kam, thank you so much for your review - we will assure it will be diet coke next time. Promised :-) Best wishes from Berlin, Yours Swissôtel Berlin Team