Ratings based on 1,035 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Neuss

Top Lage

Posted Feb 10, 2015
Das swissotel liegt mitten am Ku'damm. Direkt gegenüber befindet sich die UBahn Station, sodass man eine perfekte Lage für Ausflüge jeder Art hat. Die Zimmer sind schön eingerichtet. Man hat eine Auswahl von 4 Nespressokapseln auf dem Zimmer (kostenlos). Ebenso einen Wasserkocher und 6 Beutel Tee. Mit dem Ferseher lässt sich neben den normalen Programmen auch Sky (zB Bundesliga) empfangen. Das Bad ist super mit Dusche und Badewanne. Bademäntel und Schlappen liegen bereit. Alles in allem sehr angenehm. Das Bett ist kein Boxspring oder ähnliches. Sondern zwei normale Matratzen auf einer Holzplatte. Es war trotzdem bequem und es lies sich super schlafen. Kostenlos kann man sich verschieden Kissen bringen lassen.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edinburgh

Hotel perfection in the heart of Berlin.

Posted Feb 5, 2015
Pros: This hotel had everything. All hotel staff had been trained to a very high standard. The facilities, price and location were second to none.
Cons: No improvements required. Other hotels in Berlin could learn a thing two by sending their staff for training to Swissotel.
Location: Swissotel is the perfect location for a trip to Berlin. For a 2 michelin star gourmay experience visit Facil restaurant at the Mandala Hotel.
It was my wife and I sixth and our friends first visit to Berlin. This hotel was the best by far. When we arrived at the reception we were welcomed by Benjamin who in addition to his expected duties took the time to physically show us the layout of the hotel. The whole hotel experience just got better and better. All the hotel staff had obviously been trained to a very high standard. The classic room was clean and tidy and had everything we needed and more (kettle, espresso m/c, iron /board, safe, hairdrier and pillow menu). The buffet breakfast and the bar meals in the evening were wonderful. We did not experience the main 44 Restaurant as we were out and about for most of the day. On our next visit to Berlin we will sample the 44 Restaurant. When we checked out at the end of our stay Benjamin remembered our name - remarkable considering the hundreds of customers they serve day in day out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Excellent hotel in city centre

Posted Feb 4, 2015
A very warm welcome from a very professional and informative reception staff. The facilities and room were of a very high standard and the bed was very comfortable. The breakfast was excellent and provided a very wide choice of fruits, yogurts, cereals, meats, cheeses, smoked salmon and cooked food. This was served from 6.30 till 10.00 am. The hotel bar also provided excellent service with a good choice of tasty food. We would definitely stay here on our next visit to Berlin.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Swissotel Berlin

Posted Jan 9, 2015
Pros: Clean hotel, helpful and nice staff.
Location: Next to the Kurfursdendamm U-Bahn station and most of the places in Berlin is very accessible from here. Nice restaurants and shops nearby.
This hotel is just next to the Kurfursdendamm U-Bahn station and most of the places in Berlin is very accessible from here. That being said there are very nice restaurants and shopping options in Kufursdendamm itself. The hotel staff were very nice and helpful. The room was clean and comfortable. I really liked the mattress that was slowly conforming to my body. Hotel was in very good condition: no old carpets or broken elevators; everything was looking so new and modern.
Comment from Hotel Management
Jan 13, 2015 by Christiane, Hotel Management
Dear Deniz, thank you so much for your kind review. We highly appreciate your feedback and hope to welcome you back soon. Best wishes, Yours Swissôtel Berlin Team
3 out of 5
by A verified travelerfrom Miami, Florida

Great Location!!

Posted Jan 6, 2015
Pros: Location, breakfast buffet and service.
Cons: Hire a professional decorator and start from scratch.
Location: Right on the Kurfustendamm, and the KA DE WE among other interesting points near by.
Hotel have a great location, however the lobby, corridors, and just about all the public areas are very "cold" without any 5***** comfort, it look just like an Holiday Inn Express. The breakfast buffet and service are the only 5***** in this Hotel, the rest of the Food and Beverage operation terrible.
Comment from Hotel Management
Jan 13, 2015 by Christiane, Hotel Management
Dear Danilo, we are sorry to hear that we did not fullfill your expectations to a 100% but we hope you enjoyed Berlin as its most. Best wishes, Yours Swissôtel Berlin Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom israel

Very enjoyable holiday in a wonderful hotel

Posted Jan 6, 2015
Pros: Excellent service, excellent breakfast, spotlessly clean, very comfortable room, coffee machi in room, and a very late breakfast after New Year's Eve.
Cons: The hotel clerk polite and nice, but did not notify us in all the facilities and services of the hotel, and the possibilities offered by the hotel.
Location: close to every thing : resturants, shops & transportation.
We arrived in the evening Sylvester, after confusion in the rooms, we got a room early at 11:00, which was blessed in our eyes. The room was spotless, and even equipped with a coffee maker. Breakfast was served by 14:00, next day to the sylvester and was even more blessed to us. Overall an excellent breakfast with exceptional service. On the last day, we took off at night and when we asked for, we got a late check-out at 15:00.
Comment from Hotel Management
Jan 13, 2015 by Christiane, Hotel Management
Dear Revial, thank you so much for your kind feedback. We are happy to hear that you have enjoyed your stay during New Years Eve and hope to welcome you back here in Berlin or in any of our sister hotels around the world. Best wishes, Yours Swissôtel Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel located within the heart of Berlin

Posted Jan 4, 2015
Pros: location and staff service
Cons: room service menu: more items should be added
Location: central berlin district, lots of bar, cafes shopping etc within walking distance. Easy access to U and S trains also
great experience with a very welcoming staff who went out of there way to make us fell comfortable
Comment from Hotel Management
Jan 13, 2015 by Christiane, Hotel Management
Dear guest, thank you for taking your time to reivew your stay with us. We hope to welcome you back soon. Best wishes, Yours Swissôtel Berlin Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wien

Sehr gut Lage

Posted Jan 2, 2015
Pros: Service und Lage
Cons: Nichts wesentliches aufgefallen
Location: Zoo, Kurfürstendamm und Gedächtniskirche. Shoppen und Ausgangspunkt für öffentlichen Verkehr
Das Service ist sehr zuvorkommend. Die Zimmer entsprechen dem angebotenem Niveau.
Comment from Hotel Management
Jan 13, 2015 by Christiane, Hotel Management
Guten Tag Tony, vielen Dank für Ihre Bewertung, über die wir uns sehr gefreut haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Swissôtel Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent am Ku´damm gelegenes Cityhotel

Posted Dec 31, 2014
Cons: Die Matratzen waren nach meinem Geschmack zu hart. In das 2. Tiefgeschoss der Parkgarage kommt man mit einer Limousine von über 5 m Länge nicht!
Besonders das großzügige Zimmer mit dem Bad, welches sowohl Badewanne als auch eine geräumige Dusche getrennt anbot, hat positiv beeindruckt!
Comment from Hotel Management
Jan 13, 2015 by Christiane, Hotel Management
Guten Tag, lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Wir haben uns sehr darüber gefreut und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Swissôtel Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Fijn hotel op top locatie.

Posted Dec 28, 2014
Vriendelijk personeel en top locatie. Nette kamer, niet heel groot maar echt heel prima voor een kort stedentripje!