We order the suite room which was more expensive, The bed mattress was terrible and tuff, me & my wife couldn't sleep the all night on that bed and both started the next day with back pains, we have contact the front desk and ask to move to another room and was told the hotel is fully booked and if we want we can check out, we did so and book another hotel and after we made the pre payment to th new hotel , the front desk person who confirm to us to check out said she is sorry but its not her call to confirm it and we cant get any refund for the remaining nights, we have asked to speak urgent with the hotel manager that was not there and for 3 days we tried to reach him with no reply, only after 4 days we manage to get an email from the hotel manager saying we will not get any refund and we should leave the hotel (he didn't care that his front desk manager confirm to us to check out), I never saw such a behaviour, they just dont care about their guest and know most of them will arrive for one time and will never get back to this hotel, what a shame!