Ratings based on 1,083 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 21, 2015
Great staff. Upgraded free of charge. Beautiful hotel and room. Perfect location in the centre of the historical area.
Comment from Hotel Management
Apr 23, 2015 by WestinGrandBerlin, Hotel Management
Great service for our guests is our aim. Thank you for your stay and for nice words. We are looking forward to your next stay. The Westin Grand Berlin-Team
3 out of 5
by A verified traveler

Fine but not up to Westin standards

Posted Apr 13, 2015
Upon late arrival to hotel I was greeted by very rude front desk staff and then shown to a room with two single beds despite a specific request for a double. The room was clean but very dated decor and the hotel layout is confusing. Further interactions with front desk were ordinary, with only one member of the front desk staff across three days proving friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham UK

Great location

Posted Apr 7, 2015
Pros: Great location - ideal for eating, shopping, sights and public transport
Cons: It is very beige inside so decor is quite bland - a pop of colour would be good and Wifi should be free everywhere not just in public areas
Location: In the heart of Mitte close to the Brandenburg, the Reichstag, museums, shops etc
Lovely hotel in a great location for major sights - ideal for a first time visitor as you can walk everywhere. Very convenient for the U bahn and the Tegel airport bus stop. Wifi is only free in the public areas. Room was large and bright with all facilities, lovely bathroom and a very comfy bed
Comment from Hotel Management
Apr 23, 2015 by WestinGrandBerlin, Hotel Management
Thank you so much for the efforts to evaluate us. We are more than happy that you enjoyed your stay. We are looking forward to your next one. The Westin Grand Berlin-Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Avoid the bar

Posted Apr 6, 2015
Hotel was great reception, concierge both helpful room was lovely and the breakfast amazing what a shame the bar staff couldn't meet the same standards they were slow rude and inexperienced
Comment from Hotel Management
Apr 8, 2015 by WestinGrandBerlin, Hotel Management
Dear guest, thank you for having chosen our hotel and for your comment. We regret the incovenient experience at our reception and ask for your apology. This was certainly not our standard and we could not explain what has happened. The Westin Grand Berlin, Andrea W.
4 out of 5
Recommended
for Everyone
by A verified traveler

es un hotel muy céntrico y muy cómodo

Posted Apr 5, 2015
Berlín es una ciudad muy interesante y vale la pena conocerla
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Posted Mar 29, 2015
Pros: Location, quality of staff, and comfort and cleanliness of room.
Location: Close to Brandenburg Gate and the Tiergarten. Great shopping and restaurants nearby and within walking distance to the Sony Center and many museums.
Beautiful hotel located in the heart of Berlin. Friendly staff, very comfortable room, and an outstanding breakfast buffet. Hope to go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Belfast

Fantastic Hotel

Posted Mar 19, 2015
Wonderful staff, service, building and restaurant. Central to everything. Brandenberg gate five mins one way and museum island five minutes the other way. Right off the main street. Will definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bed was like a cloud!

Posted Mar 19, 2015
Pros: The bed was so comfy and station was just two steps away.
Perfect hotel for visiting the important sights of Berlin.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ludwigsburg

Perfekte Lage trifft auf Nostalgie

Posted Mar 18, 2015
Pros: Die Lage und das Erscheinungsbild.
Cons: Die Kosten für eine Übernachtung sind nicht ganz unerheblich. Die zusätzlichen Kosten für Frühstück Internet und sogar Sauna könnten geringer sein.
Location: Perfekte Lage an der Friedrichstrasse in Laufentfernung zu allen Sehenswürdigkeiten in der Stadtmitte.
Das Westin Grand besticht durch seine super Lage an der Friedrichstrasse. Die U-Bahn Haltestelle Französische Strasse ist direkt vor der Türe und somit kann ganz Berlin sehr einfach erkundet werden. Das Hotel hat sehr viel Charme und nach Betreten der Eingangshalle fühlt man sich um 100 Jahre zurück versetzt. Die große Freitreppe und die Inneneinrichtung ist sehr geschmackvoll eingerichtet. Die Zimmer sind sehr sauber geputzt und das Bett bietet höchsten Komfort für eine erholsame Nachtruhe. Die für ein 5 Sterne Hotel übliche Ausstattung lässt es an nichts fehlen. Natürlich könnte in den Zimmern das eine oder andere renoviert werden. Das Hotel hat ja auch schon ein paar Jahre auf dem Buckel. Doch offensichtliche Beschädigungen sind nicht vorhanden.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Best Location in Berlin! We loved being so close to everything. The bathrooms were particularly nice.
Comment from Hotel Management
Mar 19, 2015 by WestinGrandBerlin, Hotel Management
THANK YOU! Hope for your return one day .... The Westin Grand Berlin-Team, Andrea W.