Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel, excellent city

Posted Aug 30, 2014
I stayed here for 3 nights in August. Staff were really friendly and helpful, I needed a plug adapter and some more tea and coffee in my room and they assisted me straight away without a fuss. Hotel pool is a bit small but good for cooling down if you've been out seeing the sights. Nothing really needs to be said about Berlin, it speaks for itself, incredible city, clean, safe and so much to see and do. The food was great, the weather was great, transport is efficient and people are friendly. This was my third time in Berlin, I would happily come again, and I would definitely return to the Grand Westin. Thank you for a great trip.
Comment from Hotel Management
Sep 2, 2014 by WeestinGrandBerlin, Hotel Management
Thank you, dear guest, for having chosen our hotel for your Berlin stay and for sharing with us our impressions and experiences. It is really such a good feeling to be confirmed in our work. We would be more than happy to be your home in Berlin again. The Westin Grand Berlin-Team, Andrea W.
3 out of 5
Recommended
for Everyone
by A verified traveler from a

Nice hotel. Needs to improve tv service and spa

Posted Aug 26, 2014
Nice hotel. Needs to get a in room tv on demand movie service and increase availability at the spa.
Comment from Hotel Management
Aug 30, 2014 by WeestinGrandBerlin, Hotel Management
Dear guest, we thank you very much for being with us and also for review with recommendation. It is important to us to knowing their needs to see if we can improve our service offer. We always will do our utmost. The Westin Grand Berlin-Team, Andrea W.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value and well located.

Posted Aug 21, 2014
Our room had all the facilities you would expect of a five star hotel. At the price we had paid, this was great value. The hotel is located in Mitte, within walking distance of many of the major attractions. The hotel staff were friendly and helpful.
Comment from Hotel Management
Aug 30, 2014 by WeestinGrandBerlin, Hotel Management
Thank you very much for having chosen our hotel as your Berlin home during your visit in town. We are pleased that you enjoy your stay a lot. Thank you also for your efforts by making this review - we really appreciate it! The Westin Grand Berlin-Team, Andrea W.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Beautiful bed.. Slept amazing..

Posted Aug 21, 2014
Westin grand was a wonderful experience for me and my girlfriend. There was road construction just below our room on the first floor but it wasn't a bother. This hotel is first class and a beautiful stay in the great city of Berlin.
Comment from Hotel Management
Aug 22, 2014 by WeestinGrandBerlin, Hotel Management
Dear guest, how lovely for us to see that you enjoyed your stay and that you made the right decision by booking our hotel. Would be a pleasure to see you again during your next stay in our exciting city! The Westin Grand Berlin,Andrea W.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location

Posted Aug 19, 2014
Pros: All the thing mentioned above
Cons: Nothing, although the price of drinks seemed a little excessive
Location: The hotel is not far from the Brandenburg Gate, Tiergarten, Holocaust memorial and the former Reichstag with other attractions accessible
The Hotel had everything we expected, good spacious rooms, friendly and helpful staff, and a great location for the main tourist attractions. It was a good base for exploring, with two stations ( S BHAN and U BHAN) in close proximity. Would stop there again if we ever go back to Berlin. Engineering work was taking place outside, but we had been forewarned so booked garden facing rooms
Comment from Hotel Management
Aug 22, 2014 by WeestinGrandBerlin, Hotel Management
Thank you for being with us, dear guest! And to getting such a nice review as a result of an enjoyable stay is a great pleasure for us. And we are also pleased to inform you that the Friedrichstrasse will be opened completely up from tomorrow. Should you once come to town we hope we will be your first choice as your home in Berlin! The Westin Grand Berlin,Andrea W.
Comment from Hotel Management
Aug 21, 2014 by WeestinGrandBerlin, Hotel Management
Dear guest, thank you indeed for booking our hotel and also for your review. Our daily aim is the comfort and satisfaction of our guests and it is really a pleasure to learn, when guests enjoy their stay without any restrictions. So, we hope you will having a good time until your next stay with us - we are looking for! The Westin Grand Berlin, Andrea W.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent in every respect, a super hotel

Posted Aug 7, 2014
Pros: Everything
Cons: Nothing
Location: very central lots to do nearby icl excellent food places
This is a very enjoyable experience. Polite staff, well run, excellent facilities, very very comfortable, central too
Comment from Hotel Management
Aug 13, 2014 by WeestinGrandBerlin, Hotel Management
Dear guest, it was an enjoyable experience to read your compliments. Thank you very much for having chosen us as your home in Berlin and for giving us your impressions. Hope you will return in the not too distant future - The Westin Grand Berlin-Team, Andrea W.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Wonderful

Posted Aug 5, 2014
Location: Perfect location close to the underground and visitor attractions
We have visited Berlin on several occasions and have now found our favourite hotel!! It is a bit more expensive than our normal choices however it is fantastic!! The pool and spa area are excellent. The rooms are comfortable and the house keeping staff are really efficient. The reception staff were also superb My only criticism would be one of the bar staff. One evening we came back at 12.25 for a drink but was told the bar was closed. We had been advised at check in that the bar was open until 1am. We were then told, grudgingly, that we could get a beer but no cocktails. It was a beer we wanted anyway so accepted. At 8 Euros a beer we would expect friendlier service!!
Comment from Hotel Management
Aug 13, 2014 by WeestinGrandBerlin, Hotel Management
Dear guest, reading your comment makes us glad - we have met your expectations and over more you had a comfortable stay. So nice to be your favorite hotel in Berlin and you can be assured we will do our utmost not to disappoint you. Thank you also for our criticism which we evaluated immediately with the bar staff. Please take our sincere apology and the promise that we will do it better the next time! The Westin Grand Berlin-Team, Andrea W.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic luxury

Posted Jul 26, 2014
no free WiFi but otherwise a faultless hotel with a stunning lobby
Comment from Hotel Management
Jul 29, 2014 by WeestinGrandBerlin, Hotel Management
Thank you so much for sharing with us your impressions. In regards to the Wifi costs we are working on it to provide a better offer. Please consider that we also offer Internet service and Hot line. We are looking forward to your next stay! The Westin Grand Berlin
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with bad internet

Posted Jul 25, 2014
Pros: Internet!!
Cons: Internet with wifi
Location: Nice
Good location, nice room, only problem with internet. First you need pay everywhere 15 euro and low speed, and need reload every gadget few times a day, required only for two gadget, but working only one with speed a little faster then 3G , my family have 6 gadget 3 iPhone 2 pads and one notebook. It was terrible!!!
Comment from Hotel Management
Jul 29, 2014 by WeestinGrandBerlin, Hotel Management
Dear Robert, thank you for your comment and we really regret that your stay was impacted by a bad internet experience. Your comment was evaluated with our internet specialists to take corrective actions immediately. The Westin Grand Berlin
4 out of 5
Recommended
for Everyone
by A verified traveler

Berlin a delightful city

Posted Jul 14, 2014
Pros: location was brilliant.
Cons: as above...the little extras like bathrobes, tea facilities...and the concierge always seemed a bit rushed when dealing with clients.
Location: 10 mins from Checkpoint Charlie, 7 mins from Brandenburg gate and 2 mins from great shops and restaurants.
Berlin is a wonderful city and the pre world cup final made the atmosphere even more special. the hotel was in a great location, so I would stay there again because of the location. The staff were friendly, but I feel it didn't quite live up to its 5 star rating. there were a few little things that let it down, but nothing major. 1 bathrobe, instead of 2. had to ask for tea making facilities ie a kettle for the room, but they never gave us tea or coffee refills. these were only little hiccups and would not stop me from staying there. but if you want to be spoiled and pampered, I would choose an alternative.
Comment from Hotel Management
Jul 18, 2014 by WeestinGrandBerlin, Hotel Management
Thank you so much for your constructive review in regards to your stay with us. We deeply regret that you did not experience a perfect stay and we will take your issue seriously for a better performance in the future. Very soon we will equip all our rooms with kettle/tea-coffee making facilities. A second bathrob can be ordered immediately at Service Express. Normally tea or coffee refills will be made daily at least; please take our apology if we have failed in this case. We certainly would be pleased if you would return one day! The Westin Grand Berlin, Andrea W.