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Reviews of Wyndham Berlin Excelsior

Wyndham Berlin Excelsior
Hardenbergstr. 14, Berlin, BE

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 998 reviews" "
Rating 8 - Good. 449 out of 998 reviews" "
Rating 6 - Okay. 234 out of 998 reviews" "
Rating 4 - Poor. 77 out of 998 reviews" "
Rating 2 - Terrible. 31 out of 998 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Ilse

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018
Response from Your Wyndham Berlin Excelsior Team on Nov 7, 2018
Dear Ilse, thank you for staying with us and your good rating!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from gm on Oct 31, 2018
Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Furniture is aged and lighting in the room is dim.
Stayed 1 night in Oct 2018
Response from gm on Oct 29, 2018
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

8/10 Good

Marie Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days in Berlin
We enjoyed our second stay at this hotel. We selected this hotel as it has parking and is at a great location for us. The hotel was very comfortable and staff were friendly, and the breakfast was good. Close to the underground, shopping and sights.
Stayed 4 nights in Oct 2018
Response from gm on Oct 23, 2018
Dear guest , Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was old and outdated. Carpets were in terrible condition, so was the bathrooms.
Stayed 3 nights in Oct 2018
Response from GM on Oct 19, 2018
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Location was good with easy access to S bahn and U bahn. Rooms were poorly maintained and were not very clean. Cramped quarters but adequate is not planning on staying in the room for any extended time. Air conditioning did not work but windows would open. Staff unresponsive to requests on multiple occasions.
Stayed 4 nights in Oct 2018
Response from gm on Oct 16, 2018
Dear guest, Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. Your information help us to check our services and to uncover weaknesses in the sense of our target of satisfied guests. We hope you will give us a second chance to proof our service and we are looking forward to welcoming you again in our hotel. Your Wyndham Berlin Excelsior Hotel

6/10 Okay

Ben, Virginia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel and lobby, helpful staff. Close location to the zoo and other activities. Food in the hotel restaurant was average but there's a lot of good restaurants and cafe's within walking distance. Free wifi. Hotel has A/C in the rooms HOWEVER we left it running our whole trip and it didn't get any cooler than around 75F. Room was small but that was expected. Overall somewhat average hotel, not a bad place to stay
Stayed 3 nights in Sep 2018
Response from gm on Sep 25, 2018
Dear guest Ben, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff. A more beautiful gift than your feedback does not exist and for your hints we working for. We are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2018
Response from gm on Sep 19, 2018
Dear guest David, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
The main problem I had with this hotel was that the room is old and not clean. There were hairs on the bed, making you wonder if they changed the sheets at all. And the toilet seat was dirty. Otherwise the location is convenient and price is reasonable.
Stayed 1 night in Aug 2018
Response from GM on Sep 4, 2018
Dear guest, Thank you very much for your constructive and honest comment about your stay. I can understand your displeasure very well under these circumstances and rest assured that we have drawn our consequences from your assessment. Thank you for your reference, because only then we can improve ourselves. We hope you visit us again to convince you of our product and service. Best regards, Andrea Sudfeld

6/10 Okay

Verified traveler

Great location, ok rooms, breakfast chaotic not enough servers to clear off tables
Stayed 1 night in Jul 2018
Response from gm on Aug 9, 2018
Dear guest, Thank you for your honest feedback on your last stay with us. We sincerely appreciate your help in helping us identify what and where we can do something better. In the last team meeting, we focused more on this point. Please visit us again to see our actual service and product. Sincerely, Andrea Sudfeld

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room bed was comfortable
Stayed 2 nights in May 2018
Response from gm on May 16, 2018
Dear guest Anonymous, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

8/10 Good

Piers, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few minutes walk from the zoo and a train station.
Breakfast was good. Short walk to local public transport and also the zoo. Really easy to get to from the airport by train, no changes required and frequent trains. Did have to ask twice to get our curtains repaired by overall a pleasant, value for money experience
Stayed 2 nights in Apr 2018
Response from GM on May 15, 2018
Dear guest Piers, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

8/10 Good

leah, dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and hospitable
Our hotel stay over all is comfortable. We had a restful stay in there after a day of visiting Berlin City. The breakfast was superb! The staff were friendly and hospitable to us which is a very good plus for Asians like us. I would recommend this place to friends!
Stayed 2 nights in Apr 2018
Response from gm on Apr 23, 2018
Dear Stefan, Thank you for your great rating! We are pleased that you have spent a great time in Berlin and with us. We are proud that we were able to convince you of our product and service. Until next time! Best regards Your Andrea Sudfeld & Team

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Response from GM on Apr 17, 2018
Dear guest, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Good choice of breakfast foods. Only thing I did not like was the liquid soap and the milk creamer.
Stayed 3 nights in Mar 2018
Response from GM on Mar 26, 2018
Dear guest, Thank you very much for your kind comment regarding your last stay. We are happy that you like our staff as well as our breakfast. We will work on your hint. Please visit us again. Kind Regards Andrea Sudfeld

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On check in we had a bit of a problem with our room- we paid for one double bed, we get two singles. After I get down to the receptionist and ask why she said- I thought you two singles womens so I give you two single beds. ???? But next morning after second complaint we received nice, spacious room with one double bed on a first floor. Bar area very well decorated- Andy at the bar was serving great cocktails.
Stayed 3 nights in Mar 2018
Response from GM on Mar 9, 2018
Dear guest Marta, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff and the bar of our hotel. A more beautiful gift than your feedback does not exist .We are sorry that our reception did not help you with the room. We have trained our employees once again. We hope you visit us again to get a different impression. Yours, Andrea Sudfeld

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff breakfast location great!!
Nice clean hotel next to transport links. Lovely breakfast and friendly staff.
Stayed 2 nights in Feb 2018
Response from Gm on Mar 2, 2018
Lieber Gast, vielen Dank, dass Sie sich für uns entschieden haben sowie für Ihr freundliches, lobendes Feedback. Es ist schön zu wissen, dass Sie eine angenehme Zeit in unserem Haus hatten und besonders den Service unserer Mitarbeiter in bester Erinnerung behalten haben. Ganz liebe Grüße aus der Hauptstadt verbleibe ich mit freundlichen Grüßen Andrea Sudfeld & TEAM.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Response from GM on Feb 26, 2018
Dear guest, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

6/10 Okay

Myra, Glasgow

Now just an average hotel
Stayed in this hotel over the years and hoped it had not changed but it had. Look is same but check in was very matter of fact and not as welcoming as expected - no information as to breakfast times / restaurant etc ? As out flight had been delayed and we were late arriving we ate in hotel restaurant Franke which was excellent - staff and food were good. On leaving restaurant I asked reception if we could have an iron and they phoned housekeeping and ordered - after an hour I called reception which kept going to engaged - i even tried to call from my mobile with constantly engaged - same with house keeping so next morning I asked again at reception and was told they would check - when I went back the sale lade advised that they only had one iron and that they could not find it therefore it was unlikely they could provide ? on returning to our room the iron and ironing board was in our room - no explanation Wi Fi was very poor constantly cutting out Breakfast staff were good and friendly however the variation of options were not as before which is a great pity as it used to be first class. Scabbled egg was very rubbery and tasteless Sorry but very disappointing overall
Stayed 3 nights in Feb 2018
Response from GM on Feb 26, 2018
Dear guest Myra, Thank you for your review and the review. Our guests' information is extremely important in order to constantly improve our service, especially if you have not experienced the helpfulness of our TEAM. We once again urgently informed and trained our employees. We hope you visit us again to get a different impression and to convince us of our actual service. Best regards, Your Excelsior TEAM

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here unless it’s all you can afford
Hotel is filthy and old, with rude staff on the counter and people loitering all throughout, including right outside of your room. We booked a superior room and once we got in realised there must have been a mistake as our room was a dump. Tiny, no where near the size listed on the Expedia website. The carpet in the room was heavily stained; it looked like someone had recently vomited down the side of our bed. There was not enough room for my partner and I to both open our suitcases. We called reception to ask about the room and see if another was available, the staff weee rude and useless. No help at all. I asked if theee were any upgrades available as we had booked for 4 nights. She said flat no, though when I checked the website and Expedia there were better rooms available right throughout our stay. We stayed one night and left. It was hot and noisy, unclean and we felt uncomfortable there. Even the breakfast wasn’t good. They would not refund me my 3 nights I was not prepared to stay and said I had to go through Expedia for my refund. What a waste of time and holiday ruiner.
Stayed 4 nights in Feb 2018
Response from GM on Feb 26, 2018
Dear guest, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice hotel. Clean. Wood floors which is always a plus for me.
Stayed 3 nights in Jan 2018
Response from GM on Jan 17, 2018
Dear guest Christine, Thank you very much for your great given stars regarding our hotel. Especially we are very happy with the praise of a 4 points. We are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

8/10 Good

Ludmila

Liked: Staff & service, property conditions & facilities, room comfort
Good service, we got the room in 10 o'clock.
Stayed 4 nights in Dec 2017
Response from GM on Jan 4, 2018
Dear Ludmila, Thank you for your praise regarding your last stay by us. Thank you. Please vist us again. Kind Regards Andrea Sudfeld

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay hotel, but not my level of comfort
First impression was carpets were very stained in the hallways. The room was clean and okay, but the air conditioning was weak, and at best, lowered it only to the mid to high 70s. Too hot to sleep with the duvet, and when I asked for a plain sheet, was told they have none. Also, no washcloths. The bathroom was tiny, and difficult to maneuver on the toilet, and a tub with only a half glass panel was tedious to shower using the hand shower provided.on the plus side, the fresh exotic lemonade blends in the lobby were wonderful.
Stayed 4 nights in Aug 2017
Response from gm on Aug 22, 2017
Dear guest Michael, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
A reservation is not guaranteed.
It was raining very hard the night we arrived at the hotel. To our surprise the gentleman at the customer front desk told us that all the room has been sold out because of the raining weather. They almost sent us to different hotel at 12 midnight.
Stayed 1 night in Jun 2017
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances. Due to the millenium rain in Berlin we had the problem that some rooms on the 8 floor had a waterdamage. So that was the only solution we had in this moment. We are very sorry and we hope that you visit us again. Kind Regards Andrea Sudfeld

8/10 Good

Marion, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, walking distance to Ku'dam.
I spent 3 comfortable nights at the Wyndham Excelsior at the end of May. It was good value for the price.
Stayed 3 nights in May 2017
Response from andrea gm on Jun 7, 2017
Dear guest Marion, Thank you very much for your great given stars regarding our hotel. Especially we are very happy with the praise of a 4 points. We are looking forward to welcoming you again . Your hint regarding the carpet in the hallway we will take care of it and push the renovation. Thanks and best regards your Andrea Sudfeld

8/10 Good

Peter, Edmonton, AB

Liked: Staff & service, property conditions & facilities, room comfort
Good location, quiet. Great breakfast.
Pretty good location close (5min walk) to major transportation hub (Zoologischer Garten). We had some stains on carpet and TV remote was missing (we were able to get one quickly from the reception). The A/C made more noise than cool air - it wasn't too loud, just not terribly helpful. Very little storage space in the room. Staff was nice. Our rate included breakfast - otherwise 18EUR - which had a decent selection (not sure I'd be happy to pay the full price however). Wifi, while it worked, was fine (morning before checkout it wasn't working at all).
Response from GM on May 28, 2017
Lieber Gast Peter, vielen Dank für Ihr Lob und die Kritik. Wir haben in allen Kategorien Zimmer mit Teppichböden oder Laminat. Wir bedauern sehr das der Empfang Sie nicht fragte was Sie bevorzugen. Dieses haben wir jedoch für Ihren nächsten Aufenthalt vermerkt und hoffen Sie dann ganz von uns zu überzeugen. Liebe Grüße Ihre Andrea Sudfeld

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Traveller, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of 4 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting our grandbaby
Our 2nd visit to Berlin, this time to see our new grandchild
Dear guest Sharron, Thank you for taking the time to share comments about your experience in Berlin. We are glad you spend an enjoyable time in Berlin and you felt somehow at home. It would be a pleasure to welcoming you back once again. Sincerely yours, Andrea Sudfeld & Wyndham Berlin Excelsior TEAM

10/10 Excellent

Nick , Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
The Excelsior provides the ideal base and is quietly luxurious with an excellent breakfast everyday
Response from Andrea Sudfeld on Feb 9, 2017
Dear guest Nick, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again .Thanks and best regards your Andrea Sudfeld

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Needs to refubished
I have stayed the Wyndam a few times , but I found that the hotels does need to be refurbished on the floors where the bedrooms are the carpets are dirty and stained , many of the rooms the doors are badly marked , my room the tape round the door was coming off , my coffee cup had not been washed up and was not moved , for the number of stars that the hotel has ,it is disappointing
Response from General Manager on Jan 25, 2017
Sehr geehrter Gast Michael, vielen Dank für Ihren konstruktiven und ehrlichen Kommentar über Ihren Aufenthalt. Ihren Unmut kann ich sehr gut unter diesen Gegebenheiten verstehen und seien Sie versichert, dass wir bemüht sind die Renovierung schnellstens vornazutreiben.. Vielen Dank für Ihren Hinweis, denn nur so ist es uns möglich uns zu verbessern. Wir hoffen Sie besuchen uns noch einmal, um Sie von unserem Produkt und Dienstleistung zu überzeugen. Mit freundlichen Grüßen Ihre Andrea Sudfeld

10/10 Excellent

Clare, W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel access to everything
2 minute walk from the main hub station where all the sightseeing tours set off from. And transport in every possible direction to whatever you could possibly what to see. Just another minute up the road to the hope on-off bus tours. The hotel itself was excellent clean, helpfully staff. Bathrooms have both bath and shower. Bar/mini bar expensive but that's par for the course and there are ways to avoid it.
Response from Management Wyndham Berlin Excelsior on Dec 29, 2016
Dear Guest Clare, Thank you very much for your great feedback, especially of our location and of course of our staff. We are very proud of your feedback. Thank you very much. And hopefully we see us soon in an exciting city and in our hotel. Kind Regards Andrea Sudfeld

8/10 Good

Erik

Liked: Cleanliness, staff & service, room comfort
Convenient hotel
Location could be better but good service
Response from General Manager on Jan 3, 2017
Dear guest Anonym, Thank you for your feedback reharding to your stay at our hotel. We are very proud that you praise our service. Thank you. It is a pity that you are not satisfied with our location direct in the City West of Berlin. May be you try us again by your next visit. We hope to see you again. Kind Regards Andrea Sudfeld

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very central and friendly
The hotel was in a great location near bus and train station. Unfortunately when we stayed in the hotel we were told when booking that there was a spar there. When we had been sightseeing all day we were looking forward to having a spar, but when we asked where it was we were told it was closed due to refurbishment.we were so disappointed.
Response from General Manager on Nov 12, 2016
Dear guest, Thanks a lot for your feedback! Indeed we have chosen to refurbish our wellness facilities and are very much looking forward to re-opening them in due course. It would be a pleasure to welcome you back on this occasion! We are glad you enjoyed your stay all in all and wish you pleasant future travels. Kind regards, Wyndham Berlin Excelsior

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel has a really nice lobby but the conditions of the rooms are far away from a 4star. Our rooms faced a very busy road hence the reason I needed to use earplugs at night to sleep. The bottle water at the bar costs 7 euros which is very expensive
Response from Marcus on Nov 12, 2016
Dear guest, Thanks a lot for your review. Indeed being located in the centre of Berlin means that some rooms are unavoidably exposed to some traffic noise. All these rooms in particular, however, are soundproofed specifically. We hope that all in all you had an enjoyable time in Berlin! Kind regards, Wyndham Berlin Excelsior

10/10 Excellent

Fazlul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant indeed.
Response from General Manager on Nov 12, 2016
Dear guest, Thank you so much for your kind words. The whole team is delighted that we were able to enrich your trip to Berlin and hope you will visit us again some day! Kind regards, Wyndham Berlin Excelsior

6/10 Okay

Andy, Harpenden, Herts, UK

Liked: Cleanliness, staff & service
Good base for a city break
Good location just a few minutes walk from Zoo station. Bus stop right outside the hotel. Good breakfast buffet, but can get crowded. Bathrooms need updating. Tea and coffee facilities in room, but limited clothes storage and no drawer space.
Response from Marcus on Oct 28, 2016
Dear guest, thanks a lot for your feedback. We know that storage space can be a little tight on longer visits and are working on a solution for that. We are glad that all in all you had a relaxing stay at our hotel and hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior

8/10 Good

Serap, london

Liked: Staff & service, property conditions & facilities
nice hotel close to historical placeces.
I stayed 3 days at the hotel it was good and location was great. I was very pleased with the staff , they all were very polite and friendly.Breakfast was also great. Unfortunately, the room was not enough clean especially floor. I recommend everyone to this hotel; excellent transport links very good location and lovely staff!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 16, 2016
Dear guest, thank you for your feedback. We are glad that all in all you were satisfied with our hotel and hope you will have time to visit us again soon! Kind regards, Wyndham Berlin Excelsior

6/10 Okay

Brit

Liked: Cleanliness, staff & service
WYNDHAM Berlin Excelsior is five minutes walk away from Zoo station, so easy access. Reception very friendly. Room was on the small size, bed comfortable, blackout curtains keep the light out, bathroom small. There is a restaurant in the hotel, which I did not try because there are the excellent choices of Steinplatz/Savignyplatz round the corner.Everything would have been fine if the metal windows had been noise proof, they are not, so it was like sleeping in the middle of a crossroads. I downloaded a measuring app, it was consistently between 40 and 50 decibel, too much for my light sleep, so will ask if they have rooms towards the back next time. Otherwise comfortable and well located for where I had to go.
Response from General Manager on Oct 4, 2016
Dear guest, thank you very much for your detailed review. We are glad that all in all you enjoyed your stay and hope you will find the time to visit us again soon. Kind regards, Wyndham Berlin Excelsior

10/10 Excellent

Christine, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Response from General Manager on Aug 8, 2016
Dear guest, thank you so much for your five star review, it means a great deal to us! We hope you will allow us another chance to accommodate you again one of these days. Kind regards, Wyndham Berlin Excelsior

6/10 Okay

gerald, uk

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient reasonably priced
Convenient, quiet and reasonably priced. But tired and in need of refurbishment. Hard to see how it retains 4 stars. A decent 3 star hotel though.
Response from Marcus on Jul 27, 2016
Dear guest, Thanks a lot for your feedback. We are glad that overall you enjoyed your stay. Please know that we are aware that many years of daily hotel business have left their traces, however our staff tries hard to create a welcoming atmosphere that all our guests can feel comfortable in. We hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean accommodation in Berlin Central
Very handy to public transport, restaurants and Berlin attractions. There were parking facilities at the hotel for 17euro/day in an area with very little parking available. The check in/out process was painless and efficient.
Dear guest, Thank you so much for your kind words. We are delighted that you enjoyed your stay here and hope you had a wonderful time exploring Berlin. Kind regards, Wyndham Berlin Excelsior

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Berlin hotel.
Very helpful staff
Response from General Manager on Aug 5, 2016
Dear guest, thank you so much for your kind words! We forwarded your compliments to our staff and the whole team hopes you will visit us again in the future! Kind regards, Wyndham Berlin Excelsior

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay at Wyndham Hotel in Berlin
the worst hotel experience I have had in years, do not stay at this hotel! My first room A/C did not work properly and the room was very hot! Staff moved me to another room and my card key never worked, they opened my door manually and asked me not to come out of the room for the rest of my stay as could not repair the card key to the door. The next room was also hot all night with little A/C. The shower head leaked in the next room they gave me. Basically, the hotel is substandard for the rating. I misplaced my cell phone in the business center and the phone was recovered and the front desk had the phone. When I asked for it, the clerk gave me my phone and then asked for a 10 euro finder's fee. I denied! The business center has no printer so you cannot check in with you airline and obtain a paper boarding pass. Breakfast was 19 euros for a very basic buffet so do not eat the food instead go out on the economy!
Response from Marcus on Jun 24, 2016
Dear guest, thanks a lot for your feedback. We deeply regret that you had such an experience at our hotel and apologize for all the inconveniences. The technical fault regarding your key card was unfortunate and we have looked into the matter since, so that it cannot happen again. We understand that these issues made your stay more complicated than necessary and we hope you will accept our sincere apologies. On top of all that we were sorry to hear that you had misplaced your mobile, however thankfully this had a happy ending. We would like to add that our staff merely suggested a finder's fee to reward the person who retrieved your phone, as this is quite common in Germany. We certainly did not mean to make you feel obliged to do so and are sorry if this was not communicated in an appropriate manner. Once again, thank you for your feedback. Kind regards, Wyndham Berlin Excelsior

8/10 Good

ag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very good location with nice price The staff were nice The room was small
Response from Marcus on Jun 6, 2016
Dear guest, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your time here and do hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in a great location
The location of the hotel is very central. Nice and spacious lobby. The room was great and very clean,,,,,,,,,,,,,,,,,,
Response from Marcus on May 30, 2016
Dear guest, thank you so much for your kind words. The whole team is delighted that we were able to enrich your trip to Berlin and hope you will visit us again some day! Kind regards, Wyndham Berlin Excelsior

10/10 Excellent

Gerald, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent customer service min
Excellent location. Walking distance to zoo, aquarium,shopping university and great outdoor cafes.
Response from Marcus on May 31, 2016
Dear guest, thank you so much for your kind words. It is good to hear that you had the time to explore the neighbourhood a little. We are delighted that we were able to make you feel comfortable and welcome at our hotel and look forward to your next stay already. Kind regards, Wyndham Berlin Excelsior

10/10 Excellent

Anonymous, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near Zoo Garden Station
Ideally located a 5 minute walk from the central Zoo Garden station from which access to all Berlin is available. A nice bistro restaurant is next to the hotel. Rooms are a bit small but clean and everything works. Staff is very helpful and multilingual. Good value.
Response from Marcus on May 30, 2016
Dear guest, thank you ever so much for your kind feedback! We are absolutely delighted that you were satisfied with our hotel and also had the chance to explore the neighbourhood a little. We hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior

6/10 Okay

Sharon

Liked: Staff & service
Sightseeing trip
Average hotel. Room was outdated and the finish in the bathroom was poor. The wifi was terrible. Good breakfast! In a good location near transport that brings you to the top tourist spots.
Response from Marcus on May 31, 2016
Dear guest, thank you very much for taking the time to write a review. Thank you for drawing our attention to these issues, we will make sure to check our wifi connection as we of course wish to provide a well-functioning service. We are glad that you were able to start your day pleasantly with our breakfast and do hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior

8/10 Good

alan, Edinburgh

Liked: Cleanliness, property conditions & facilities, room comfort
Berli April 2016
very good location, less than 10 mins walk from Zoo Garden Station and shops, restaurants etc. Slight problem with some of the lighting in the room, not all fixed quickly. Room decor good.
Response from Marcus on May 12, 2016
Dear guest, thank you very much for your kind words. We are delighted that you liked our hotel and took advantage of our central location. We were very sorry to learn that there was something wrong with the lights in your room and will double check that they are fixed now. Kind regards, Wyndham Berlin Excelsior