Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

We had great time. All the workers were very good.

Posted Jan 20, 2015
All the employes were very helpful. Great clean place. Don't count this against the hotel. If I have to go back would stay there again. If I have to complain only 1 young lady though polite gave awful view room. When we asked for iPhone charger claimed did not have it. Next morning we were able to change room. Found out they had charger. She was just lazy. When asked all she said was sorry.
2 out of 5
by A verified travelerfrom nyc

Under construction

Posted Dec 14, 2014
Long walk. Still under construction felt desolate. Tough to find dining open. Just not up to snuff.
Comment from Hotel Management
Dec 17, 2014 by Yelena, Hotel Management
Thank you for your feedback. And, thank you for your patience as we undergo a few growing pains while creating a world-class hotel that is sure to impress next Spring. We do hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

nice but noisy

Posted Dec 9, 2014
Location: great location
very nice hotel but nosy as they are renovating part of the hotel. too much early morning noise from house maids etc.
Comment from Hotel Management
Dec 17, 2014 by Yelena, Hotel Management
Thank you for sharing. We are glad that you enjoyed the hotel and your stay in Bermuda. We apologize for any inconvenient noise, and we hope to see you again on your next trip to Bermuda!
5 out of 5
Recommended
by CWfrom Philadelphia

Posted Oct 19, 2014 on Hotels.com
The Fairmount Princess is a beautiful resort located within walking to everything in town. We loved this feature. The food at the new restaurant was excellent. The breakfast buffet could use improvement in the selection of food offered. It would be great if the hotel had a lobby bar with music. The pool area needs to be redesigned to a better flow and access to the restaurant. Another feature that we typically look for in a resort which could be considered is a pool bar. The employees at the hotel are extremely friendly and helpful. I would definitely return. I'm praying for a quick clean-up after the storm and that everyone we met is safe.
Comment from Hotel Management
Jan 17, 2015 by Yelena, Hotel Management
Thank you for your comments and for your concern. We are very happy to have weathered yet another of the rare storms that pass our way relatively unscathed. It sounds like you had a wonderful time at our hotel, and we thank you for your patience as the lobby bar is currently being refurbished. We do look forward to seeing you on your next visit when you can enjoy all the new amenities the "Pink Palace" has to offer.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Our stay at Fairmont Hamilton Princess was great!

Posted Oct 18, 2014
Pros: Beautiful grounds, pools and landscaping.
Cons: Nothing we noted.
Location: Located in Hamilton we were able to walk in town to sightsee and shop and to take the ferry to St. George for a day.
Our experience was wonderful in spite of the fact our visit was sandwiched between a tropical storm and a hurricane. The hotel staff met our every need, the room was attractive, clean and comfortable. We could not have asked for more. A little expensive but you get what you pay for and we were more than satisfied with our visit there.
Comment from Hotel Management
Nov 14, 2014 by Yelena, Hotel Management
Thank you for sharing your experience at our hotel. The Princess Hotel has weathered the rare storms that have affected the island for the past 130 years, and we are very happy to have also weathered Tropical Storm Fay and Hurricane Gonzalo so well. We appreciate your patience and are glad you enjoyed your stay. We look forward to seeing you again on your next Bermuda getaway!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nyc

Absolutely fantastic

Posted Sep 16, 2014
Friendly staff. Comp'd upgrade to incredible room. Beautiful property. We'll be back!
Comment from Hotel Management
Nov 27, 2014 by Yelena, Hotel Management
Thank you for sharing! We are glad that you enjoyed the service and rooms at the hotel. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom long island NY

Nice hotel close to town

Posted Sep 3, 2014
Nice hotel in the middle of upgrades, free ferry to the southhampton was conveindent. new 1909 restuarant was excellent, rooms were clean and ok would be nice if the were more modern. Friday night Marina night was great, I would suggest to get some firepits so guest could sit by the Marina.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Great hotel, close to town.

Posted Aug 28, 2014
Pros: I had a great hotel room, great service and would come back again.
Cons: My room was a bit outdated, ac in my room made a lot of noise and closet door did not close properly. But very clean room and served it's purpose.
Location: We took the ferry from hotel over to the Southampton. Walked into town and visited the shops. Also took a cab ride and explored a couple towns.
A very nice hotel with a friendly staff. The restaurants where we ate daily had delicious food and a very friendly staff. The infinity pool was amazing.
5 out of 5
Recommended
for Personal Event
by Karenfrom Portsmouth, NH

Great hotel, Great location.

Posted Aug 27, 2014 on Hotels.com
The newly renovated rooms were beautiful and the bed was beyond comfortable. The location was nice since you could walk into town for shopping, restaurants and bars. The infinity pool was very nice. Staff was very friendly. A great place for singles and couples to stay for a few nights.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

No sidewalks

Posted Aug 18, 2014
Pros: Lobby was great, bar was active. Everyone is just friendly.
Cons: Not much, elevators were quick, buses to beach were quick.
Location: There is nothing nearby. You need to take a $25-35.00 taxi to get anywhere. We are in our fifties and the scooters were not an option.
Loved Bermuda, hotel was great. Location at the top of a hill with no sidewalks was a drawback for us. You need to take a bus to get to the beach, front of hotel, or whatever. Because it was so nice we just excepted the fact of limited movement. We spent about $6-700 on taxis, but we did whatever we wanted. We do not like waiting for buses or ferries. They have a nice gym, but they charge daily if you are not a gold member.