Willow Stream, this Bermuda resort's 30,000-square-foot health-and-beauty spa, features a heated 75-by-30-foot indoor pool under an arched bleached-wood ceiling that's available exclusively to spa patrons for most of the day. (All guests enjoy complimentary access to the pool after 6:30 PM.) Thickly cushioned lounge chairs surround the pool. Soothing music and a triple marble waterfall spilling from a rock garden promote relaxation.
Outside the pool enclosure, two large decks—also furnished with cushioned lounge chairs—provide relaxation, panoramic ocean views, and starlit tranquility after dark. Each deck contains a bubbling spa tub for convivial soaking, one accommodating 16 persons, the other eight. Bento-box spa-cuisine meals are served at the pool and in the spa's relaxation areas. Ballrooms, wedding services, and event catering are available.
The spa includes men's and women's steam rooms and saunas and an ocean-view air-conditioned fitness center equipped with cardio machines that include television screens, weight machines, and free weights. (Day passes can be purchased for use of the fitness center, steam rooms, saunas, and indoor pool.) The spa's beauty-salon side includes vibrating throne chairs for pedicures and also offers manicures, hair care, waxing, and makeup.
Massage, hydrotherapy, body treatments, and facials are available in the spa's treatment rooms, including a twin-bed couple's room. Massage options include aromatherapy, sports, shiatsu, and LaStone (Ayurvedic-style, with scented oils, warm stones). Hydrotherapy sessions include Vichy showers, with sea-salt scrubs, body polishing, and buffing offered. Body treatments include moor-mud wraps and "body sorbet" (floral applications). Facials choices include cellular-repair and aromatherapy.
A complimentary beach shuttle is provided, and wireless Internet access is available throughout the property for a surcharge. The hotel offers a conference center, computer station, and technical support staff. For children age 4 and older, a complimentary air-conditioned center provides supervised activities and includes video movies, video games, and pool and Ping-Pong tables.
- Private beach
- Swimming pool - indoor
- Swimming pool - outdoor
- Poolside bar
- Swimming pool - children's
- Sauna
- Complimentary newspapers in lobby
- Fitness facilities
- Babysitting or childcare (surcharge)
- Bar/lounge
- Restaurant(s) in hotel
- Multiple large conference rooms
- Business center
- Banquet facilities
- Internet access in public areas - dial-up
- Audio-visual equipment
- Cell phone/mobile rental
- Secretarial services
- Total number of rooms - 593
- Safe-deposit box at front desk
- 24-hour front desk
- Porter/bellhop
- Express check-out
- Doorman/doorwoman
- Multilingual staff
- Beauty services
- Currency exchange
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Dry cleaning/laundry service
- Ballroom(s)
- Arcade/game room
- Garden
- Pool table
- Air-conditioned public areas
- Breakfast available (surcharge)
- Suitable for children
- Supervised childcare/activities
- Event catering
- Beach shuttle (complimentary)
- Computer station
- Wireless (high-speed) Internet access - surcharge
- Technology support staff
- Number of floors - 6
- Conference center
- Beach sun loungers (chaise longues)
- Pool sun loungers (chaise longues)
- Golf course on site
- Wedding services
- Concierge desk
- Elevator/lift
- Full-service health spa
- Hair salon
- Beach/pool umbrellas
- Children's club
- Massage - spa treatment room(s)
- Multiple small meeting rooms
- Nightclub
- Room service (24 hours)
- Number of restaurants - 8
- Outdoor tennis courts 6
- Tennis on site
- Meeting facilities size (meters) - 2718
- Number of meeting/conference rooms - 14
- Shoe shine
- Spa services on site
- Spa tub
- Steam room
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