Ratings based on 1,081 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Boston, Ma

Overpriced mediocre hotel

Posted Aug 18, 2014
Rooms are very loud. We could hear man snoring next door. Air conditioning also louder than expected. It was making strange noise that woke us up at 4:15am. Room was not clean. Carpet was dirty and room had an overall moldy smell. No dresser in room. We had to live out of our suitcases. Bathrooms have not been updated in years. Staff is rude and abrupt. They need a lesson in customer service. They don't smile much. Concierge was snippy when approached. Hotel is not really beachfront. You have to take a shuttle to beach. Beach is very small and overcrowded. Good luck finding a chair on a busy day. Bathroom at beach was out of order for days. Had to go to restaurant affiliated with beach to go to the bathroom. Meals are overpriced. Lunch at beach for 1 adult and 2 kids was 64$. You have to pay a fee to use exercise equipment. Overall this hotel is ridiculously overpriced and very mediocre. This is not luxury service. We were unhappy and left early.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reading, Mass

Classy expensive hotel

Posted Aug 17, 2014
Everyone at the Fairmont was exceptionally nice and helpful. Would like to see complimentary coffee for breakfast as well as access to the fitness area. Other than those two requests, looking forward to our next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the beach.

Posted Aug 16, 2014
Pros: Friendly staff!!
Cons: The entire place looked a little tired and old. Definately time to redecorate!
Location: Beautiful beaches. Golf course amazing. Shopping good. Many things to do for all ages.
Had a wonderful time with my daughter. Loved the people. Hotel nice but needed updated and redecorated. The beach was beautiful. The breakfast buffet was amazing. We would stay at the Fairmount, South Hampton again.
1 out of 5
by A verified traveler from Maine

WILL NOT RETURN

Posted Aug 15, 2014
Pros: Nothing
Cons: Quality of service and pricing
Location: Hotel was isolated and travel by taxing was critical to go anywhere
1. Staff was very "bothered" by any questions specific to our needs. 2. AC was not working correctly. 3. Pricing of services was unreasonable. Extra money to use fitness center; extra money to use lockers. 4. Modest breakfast of eggs benedict for two cost $62. Small glass of chardonnet cost $20. 5. bugs at the beach; bugs at the pool. It cost me an extra $432 through expedia to get home on Tuesday. For a day and a half, I paid $3700 and was miserable. 6. This is how we spent our 25th wedding anniversary! Bob Boudreau
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland, USA

Excellent for many Activities

Posted Aug 13, 2014
Had an enjoyable time at the Fairmont, easy transportation to Hamilton via ferry, the beach, and golf course. Plenty of places within walking distance and the grounds had paths with island vegetation and wildlife. There were plenty of Restuarants on the property along with entertainment and comfortable lounges.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Really good place !!!!!!!!!!!!!!!!! We will do it again!!!!!!!!!! Great beach and kids friendly!!!!!!!!!!!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

One of the few big hotels

Posted Aug 10, 2014
Bermuda is great for a quiet relaxing vacation. Except for gorgeous beach and golfing not much else to do in town. Very expensive food for what you get, very expensive transportation. Not much local food or color.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockland,NY

Beautiful Hotel with beach near by

Posted Aug 10, 2014
Pros: We loved the staff. Found everyone very pleasant and helpful. Loved the beach and transportation.
Cons: More ferries into Hamilton and some night life at the hotel would be nice.
Location: Location was great. loved it being near the beach and easy to pubic transportation. Bus # 7 and #8 Made it very easy to get to Hamilton and Dockyard
We had a wonderful experience with this hotel from the minute we check in to checking out. Our Room was upgraded and with a pleasant surprise a bottle of champane and 4 choc strawberries were delieved to our room for our 25th wedding Anniversary. Staff was always very pleasant and helpful. Always greeted you with a smile. Ate at every Restruant and found each to be very good. Never had anything we didn't like. The shutttles were always their to take you to the beach or restruants. Never had to wait more than 5 minutes. Also loved this hotel because it was close to the public buses #7 and #8 which both take you into Hamilton or to the Boatyard. Had a great stay and would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Getaway from cruise ship for a day

Posted Aug 6, 2014
Pros: Resturaunt, Lobby, rooms, view, bed, pool.
Cons: Staff helpfulness, attitude.
Very nice hotel with magnificent lobby and dining area. Staff was mostly older, slightly snobby. Pleasant but not down to Earth at all. Views are fantastic, and Pool facility great! Prices are a little rediculous but when you are in a little more isolated area and in a prime spot you can charge whatever you like. It does not have the true feel of the Island, and a few people suggested a Bed and Breakfast for the true feel of Bermuda, but this luxury made a nice respit from the suite cabin on the ship, with a comfortable bed, and better food. Hotel is a little dated in some areas, fro this price range.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Outstanding

Posted Aug 5, 2014
Perfect weekend escape with my wife. We plan to come back next year