Ratings based on 1,141 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice and close to the beach. Far from Hamilton.

Posted Nov 15, 2014
Pros: Very clean and staff friendly.
Location: Location close to beach but far from Hamilton.
Enjoyable experience. Beautiful country however quite expensive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Outstanding customer service and great restaurants

Posted Nov 4, 2014
Pros: Great beach, super views from the rooms, good pool, pleasant walking/ hiking in the area, easy access to Hamilton by bus/taxi.
Cons: The lunch time food options at the pool and beach could be greatly imporoved.
Location: It's about 30 minutes by bus to Hamilton, about an hour to St.George. Neither has much to offer. Eat at the light house restaurant ... great meal ther
This is a laid back hotel with good facilities and exemplary customer service. The hotel rooms are well but not elaborately appointed. This was a working vacation retreat for me and I rely on the Internet and it was reliable throughout ... in addition, the weather was near perfect every day for the week of my stay, which the locals informed me was unusual for late October. Bermuda is not a great destination for dining out, the food in most restaurants tends to be disappointing ... however, the standard of cuisine in the three hotel restaurants open for dinner was excellent, which made up for the mediocre food available at poolside and on the beach. The hotel's private beach was seldom crowded and the water was crystal clear - great for swimming and snorkeling - the only downside of the beach was that a 50 foot dive boat was parked there each morning and remained for the entire day without moving, while its crew lolled around onshore. Not sure what its function was, maybe it was available for hire - but it definitely detracted from the otherwise pristine beach. The customer service attitude of all the staff made this a very pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Beautiful, but very expensive. Almost a rip-off.

Posted Oct 30, 2014
Pros: Heavenly view, and setting. Free ferry to Hamilton city center.
Cons: The business center was absolutely hopeless. Printing anything cost $$$, and print quality was bad. I gave up. Hard to do any work needing printing
Location: Near to best beaches in Bermuda.
Wine prices were at least 4X retail, which was excessive. I constantly felt overcharged, even on an expensive island.
4 out of 5
Recommended
for Everyone
by A verified traveler

My stay at The Fairmont

Posted Oct 30, 2014
The accommodations were nice however the food was below standard for my taste. The prices were inflated, but overall I don't regret the visit due to the hospitality of the staff and the people of Bermuda.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Canada

Loved the Gold Floor Lounge!

Posted Oct 30, 2014
Pros: Gold Floor Lounge.
Cons: Entertainment and Activities.
Really nice and clean place, friendly staff, great harbor view room on the Gold floor! Bermuda is a beautiful place with lots of history and safe to explore the island by bus or ferry. Bermudians are so nice and helpful, respectful and friendly. The beach is nice with rock formations and snorkeling is good! Although I should mention they need to keep the seaweed from building up on the beach. We also went kayaking, but the double ones are kinda small for two and have no backs. It would be nice if they had some form of entertainment or activities during the day or at night. In any case, we really enjoyed our visit at the Fairmont Southampton!
5 out of 5
Recommended
for Families
by A verified travelerfrom London

A perfect, easy, beautiful family holiday

Posted Oct 29, 2014
We just came back from 6 nights at the Fairmont. Great staff, excellent facilities, it was a beautiful location and a great break. Not cheap, but if you want a luxury family holiday this is a great option.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom jacksonville, fl

business

Posted Oct 28, 2014
Pros: room & restaurant
Cons: nothing perfect
Location: unfortunately I was there on business. Location was not good for me but as I have visited once a year for many years, I will return.
It is a beautiful setting. Perfect rooms and great restaurant. Breakfast buffet outstanding.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, Canada

Class act from start to finish

Posted Oct 14, 2014
Pros: What is not to like? Beautiful room, scenery, hospitality.....
Cons: The a/c which I set at 63F was certainly not that temperature even though that's what it showed. Perhaps it was only our room.
Location: Quiet away from the hustle & bustle of Hamilton, beautiful beaches, no need to go searching for restaurants, Fairmont has the best!
Even though Hurricane Fay hit the southeast part of the island (and the hotel head on) without much prior notice, the hotel staff ensured that the guests were well taken care of. Kudos to the staff who must have stayed over from the previous night to ensure that the hotel kept running, buffet breakfast & all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Allentown, PA

beautiful hotel with most accommodating staff

Posted Oct 14, 2014
Pros: Very clean everywhere inside and out.
Cons: Quite honestly, nothing!
Location: Even though this resort is at one end of the island, most sightseeing is within a half-hour shuttle / bus trip at less than $4. per person
What a perfect resort, high above everything so great ocean views. Very friendly and proud people, not like a Caribbean island. Very safe to travel and explore throughout which you can't do on any other island. Two 17-year-olds did sightseeing on their own and we didn't worry. The food was a little pricey but very good. This was our 3rd trip there and I'm sure not our last.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2014
Outstanding location, service, and food. Second time here and will return soon for a third!