Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Zetland

City in Bern

Posted Oct 13, 2014
Pros: City location makes it very convenient, all the bases covered for example we forgot our power adapter and they loaned us as many as we need.
Good rate considering it was right in the old-town, small rooms but tidy, with all everything available for a comfortable stay.There is a large shopping store for groceries 50m away which is good for all food and wine needs.
4 out of 5
Recommended
for Families
by A verified traveler

Design hotel

Posted Aug 21, 2014 on Hotels.com
Great place, hotel interior was good. Location is perfect, in the downtown. Excellent service. Parking is not to far in the public garage with discount.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Saudi Arabia

Nice location with uncomfortable beds

Posted Aug 8, 2014
The location is just perfect... Near enough to the train station. In the middle of the old town. The breakfast was not bad.
Comment from Hotel Management
Aug 19, 2014 by Hotelmanager, Hotel Management
Thank you very much for your feedback we are taking you criticism to getting better. Best wishes HOTELBERN
2 out of 5
by A verified travelerfrom new york

Construction right next door

Posted Jul 23, 2014
Normally, I do not rate hotels but I was quote annoyed that the staff gave no warning or done something to block some of tne noise from the incredibly loud banging coming from construction next door. I was awoken at 7am to what sounding like someone dropping steel plates. When I called down, they asked "what noise?" Later they admitted that there is construction and there is nothing they can do about it. It was so obvious you heard it all day when I tne vicinity of tne hotel. After my complaint , they offered no reduction etc either. I feel they should warn folks and let them decide if they can tolerate the noise.
Comment from Hotel Management
Aug 19, 2014 by Hotelmanager, Hotel Management
dear guest, thank you very much for your comment! We didn't know about the constructions and couldn't do anything against the noise, sorry for the inconvenience, we hope to seeing you next time at the HOTELBERN. best wishes the Management
5 out of 5
Recommended
by Marshall Olechfrom Interlaken

Centrally located

Posted Jul 6, 2014 on Hotels.com
Enjoyed it very much
Comment from Hotel Management
Oct 25, 2014 by Hotelmanager, Hotel Management
dear guest, thank you very much for you lovely comment! We are very pleased that you had a good stay with us. Best wishes HOTELBERN
4 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Convenient location, friendly staff

Posted Jul 5, 2014
I found the staff very friendly and helpful, despite some past reviews. Nothing but pleasant. The rooms are small, as expected and there was noise on fl3 from adjoining apartments on the courtyard but the noise dies down early during the week. The only disappointment was the breakfast: don't bother.
Comment from Hotel Management
Aug 19, 2014 by Hotelmanager, Hotel Management
Thanks for your feedback, we are pleased to hear that you had a good stay, sorry for the breakfast we are trying to getting better and hope to seeing you soon. best wishes HOTELEBRN
5 out of 5
Recommended
by Hollyfrom Atlanta, USA

Perfect location and great room!

Posted Jun 3, 2014 on Hotels.com
Perfect location, updated rooms. Friendly staff. An all around perfect stay.
Comment from Hotel Management
Aug 30, 2014 by Hotelmanager, Hotel Management
Thank you very much for your feedback about your stay, good to hear that you enjoyed to stay with us. Hotelmanager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2014
Great hotel, large room with bay window! Mini fridge and electric tea kettle a plus.
Comment from Hotel Management
Jun 27, 2014 by Hotelmanager, Hotel Management
dear guest, thank you for your comment about your stay. great to hear that you enjoyed to stay with us. Hotelmanager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very centrall located hotel

Posted May 5, 2014
Cons: It would be nice if there was some plain yoghurt available for breakfast. Some larger mugs and glasses for juice and tea would also be welcome.
Location: About 20 mins walk from the University. Right in the centre of the old town amongst attractive streets.
I stayed for 2 nights whilst in Bern attending the University Hospital. I had a Business single room, which I found to be very nice and reasonably spacious. The furnishings were modern, and the bed was comfortable. I didnt find any temperature control in the room, but the temperature was fine for me anyway. The TV had mostly German language channels, but there was BBC (in English) available also, which was nice.
Comment from Hotel Management
Aug 20, 2014 by Hotelmanager, Hotel Management
Thanks for your comment about your stay, we've got now also digital TV system with several channels in english, hope to seeing you soon. Best wishes HOTELBERN
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Apr 26, 2014 on Hotels.com