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Reviews of Kreuz Bern Modern City Hotel

3 out of 5
Kreuz Bern Modern City Hotel
Zeughausgasse 41, Bern, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 391 out of 720 reviews" "
Rating 8 - Good. 253 out of 720 reviews" "
Rating 6 - Okay. 49 out of 720 reviews" "
Rating 4 - Poor. 16 out of 720 reviews" "
Rating 2 - Terrible. 11 out of 720 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katie-Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. It has kids area, laundry to wash your own, computer room, and library. Staff are excellent. Highly recommend.
Stayed 1 night in Mar 2024
Response from Franziska Luginbühl, Administration on Mar 12, 2024
Dear guestThank you very much for your great feedback.We are delighted that you enjoyed your stay with us and that you also benefited from our various guest areas.Thank you, we are happy to pass on your compliments to our excellent staff. We look forward to welcoming you again.Best regards from Bern

10/10 Excellent

Hanh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, great staff!
Stayed 1 night in Feb 2024
Response from Franziska Luginbühl on Feb 22, 2024
Dear guestThank you very much for your great feedback.We are delighted that you liked our breakfast buffet.Thank you, we are happy to pass on your compliments to our friendly staff.We look forward to welcoming you again.Best regards from Bern

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel within easy walking distance to everything. Family room was on the small side but worked for our family of 4 with the bunk beds. Great tea and coffee station to use considering these facilities were not in the room. Easy access and lovely friendly staff made our stay very enjoyable.
Stayed 2 nights in Dec 2023
Response from Franziska Luginbühl on Jan 25, 2024
Dear guestThank you very much for your feedback.We are pleased that you liked our central location.Thank you, we are happy to pass on your compliments to our friendly staff.We hope you enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

8/10 Good

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Franziska Luginbühl on Jan 16, 2024
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay with us.See you next time.Kind regards from Bern

8/10 Good

Hsu-Fen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Franziska Luginbühl on Dec 18, 2023
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay with us.See you next time.Advent greetings from Bern

8/10 Good

Manjinder

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Franziska Luginbühl on Dec 18, 2023
Dear guestThank you very much for your feedback.May we ask what you didn't like about our hotel?We would be delighted to welcome you again.Advent greetings from Bern

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Franziska Luginbühl on Dec 18, 2023
Dear guestThank you very much for your feedback.May we ask what you didn't like about our hotel?We would be delighted to welcome you again.Advent greetings from Bern

8/10 Good

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is comfortable and very good location.
Stayed 2 nights in Dec 2023
Response from Franziska Luginbühl on Dec 18, 2023
Dear guestThank you very much for your feedback.We are pleased that you liked our central location.We look forward to welcoming you again.Advent greetings from Bern

10/10 Excellent

Shannon

Stayed 3 nights in Dec 2023
Response from Franziska Luginbühl on Dec 18, 2023
Dear guestThank you very much for your great feedback.We are very pleased that you enjoyed your stay with us.We look forward to welcoming you again.Advent greetings from Bern

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price-quality ratio. You are within walking distance to the train station, the old town, bars and restaurants. The room was very clean, and the beds comfortable. The breakfast was included and was excellent. I will come again.
Stayed 1 night in Nov 2023
Response from Franziska Luginbühl on Dec 8, 2023
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay with us.We look forward to welcoming you again.Kind regards from Bern

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too little space
There are many positive things to say about this property … location, breakfast, service … but my overall impression will be the incredibly small room size. A single person would find it cramped … for two it’s gymnastics. You can’t even enter the room unless the washroom door is closed ! And before you Swiss hoteliers raise your noses about fat North Americans , we are comfortable with river cruise cabin sizes and recognize efficient design makes the difference.
Stayed 2 nights in Nov 2023
Response from Franziska Luginbühl on Nov 22, 2023
Dear guestThank you very much for your feedback.We are pleased that you liked our central location and the breakfast buffet. We are sorry that you could not enjoy your stay because of the small room. You are welcome to book a Roof Deluxe room for your next stay. In these we offer our guests more space, a minibar and a coffee machine directly in the room.We would be delighted to welcome you again.Kind regards from Bern

8/10 Good

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quite conveniently located- walking distance to the train station and all the main tourist sites and/or to the bus to major sites (such as the Paul Klee center). The room itself was rather small; i had trouble squeezing into the shower. The hotel had some endearing quirks such as a "play room", a place to make tea or instant coffee (there is no coffee machine or fridge in the room), a small fitness center. Most importantly for me it had a washing machine and dryer for a few CHF. The breakfast had the minimal usual offerings (rolls, coldcuts, cheeses, cereals, scrambled egss and bacon), but did have those Swiss coffee machines that makes coffee every which way. There is a restaurant with ok food attached to it on the ground floor whic was convenient on a rainy night
Stayed 2 nights in Oct 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you for your feedback.We are pleased that you have noticed our central location.We are sorry about the small shower. We have different room categories, with shower or bath.You are welcome to indicate for your next stay that you would like a room with a bathtub. Our staff will try to reserve an appropriate room for you.We are pleased that you have used our light rooms (coffee/tea station, ec), as well as our restaurant Bärenhöfli.We would be pleased to welcome you again.Sunny greetings from Bern

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite modern and nicely decorated. My room was small, but the bath fixtures were very up to date and convenient. Nice breakfast, polite staff. One complaint: the walls were thin and I could hear regular conversations from next door.
Stayed 2 nights in Oct 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you for your feedback.We are pleased that you liked our breakfast.We are very sorry that you heard the conversations of your room neighbours because of the thin walls. We would have been happy to let you know at reception so that we could change your room to a quieter one.Kind regards from Bern

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality
Stayed 2 nights in Oct 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you for your feedback.We are pleased that you enjoyed your stay with us.See you next time.Sunny greetings from Bern

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the old town
We liked our stay very much at Kreuz Bern. I was easy to walk around the whole area. The hotel also had a wonderful breakfast, and accommodations for laundry that was super timely.
Stayed 1 night in Sep 2023
Response from Franziska Luginbühl on Nov 2, 2023
Dear GuestThank you for your feedback.We are pleased that you were able to enjoy your stay with us.We would be pleased to welcome you again.Kind regards from Bern

10/10 Excellent

reeko

Stayed 1 night in Oct 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you for your feedback.We are glad you enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Wonderful hotel in the center of old town Bern. Staff was outstanding and very friendly. The accommodations were very good and comfortable. Great location, at the heart of Bern’s old town: about a 5 minutes walk from the train station and 20-25 minutes walk to the Rose Garden. Breakfast was great
Stayed 1 night in Sep 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you very much for your great feedback.We are pleased that you enjoyed your stay with us.We look forward to welcoming you again.Kind regards from Bern

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, can walk easily to most sites. Shopping nearby. We dined at Luce across the street and loved it!! You need a reso. Hotel breakfast was great. We did hear a bit of noise from the street below.
Stayed 1 night in Oct 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you for your feedback.We are pleased that you liked our central location and the breakfast buffet.See you next time.Kind regards from Bern

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Franziska Luginbühl on Oct 6, 2023
Dear GuestThank you for your great feedback.We are pleased that you were able to enjoy your stay with us.We look forward to welcoming you once again.Sunny greetings from Bern, Franziska

8/10 Good

Dale

Stayed 2 nights in Oct 2023
Response from Franziska Luginbühl on Nov 1, 2023
Dear guestThank you for your feedback.We would be pleased to welcome you again.Kind regards from Bern

6/10 Okay

Majella

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Franziska Luginbühl on Oct 3, 2023
Dear guestThank you very much for your review. Unfortunately, we do not see any comment from you as to what, if anything, you liked less about us? The feedback of our guests, whether positive or negative, is very important to us and we take it very seriously. This is the only way we can improve our offer wherever possible. Kind regards from the Kreuz Bern

10/10 Excellent

Sara Lee Steig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay in central Bern
Comfortable stay in a convenient location in Bern. Room was one of the smaller ones available, but comfortable. Computer corner and non-stop coffee/tea were nice. Good breakfast. If you're mobility challenged or need to use a left and have no stairs, inquire in advance. Our room required a combination of lift and some stairs. A short tram ride or walk to the train station. Starbucks out front if you need it (also a good waypoint).
Stayed 2 nights in Sep 2023
Response from Franziska Luginbühl on Oct 3, 2023
Dear guestThank you for your feedback.We are pleased that you liked our central location and the breakfast buffet.We are sorry that you had your room in the new building and therefore had a combination of lift and stairs.You are welcome to mention for your next booking that you would like a room that is not located in the new building. Our staff will try to find an appropriate room for you. We have a room for guests with limited mobility that is accessible without stairs, and guests inform us of this when booking.We would be pleased to welcome you again.Sunny greetings from Bern

10/10 Excellent

Blake

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Franziska Luginbühl on Oct 3, 2023
Dear guestThank you for your feedback.We are pleased that you enjoyed your stay with us.See you next time.Sunny greetings from Bern

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023
Response from Franziska Luginbühl on Sep 20, 2023
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay.See you next time.Sunny greetings from Bern

6/10 Okay

Melissa

Stayed 2 nights in Sep 2023
Response from Franziska Luginbühl on Sep 6, 2023
Dear guestThank you very much for your feedback.We hope you enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

Sonja

Stayed 2 nights in Aug 2023
Response from Franziska Luginbühl on Sep 5, 2023
Dear guestThank you very much for your great feedback.We are pleased that you enjoyed your stay with us.See you next time.Sunny greetings from Bern

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Franziska Luginbühl on Aug 17, 2023
Dear guestThank you very much for your feedback.We are pleased that you and your family enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

8/10 Good

Ellen

Stayed 3 nights in Aug 2023
Response from Franziska Luginbühl on Aug 17, 2023
Dear guestThank you very much for your feedback.We are pleased that you and your family enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, very clean and affordable right on the edge of old town!
Stayed 1 night in Aug 2023
Response from Franziska Luginbühl on Aug 17, 2023
Dear guestThank you very much for your great feedback.We are pleased that you liked our central location and that you enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

8/10 Good

Leszek

Stayed 1 night in Aug 2023
Response from Franziska Luginbühl on Aug 4, 2023
Dear GuestThank you for your feedback.We are pleased that you enjoyed your stay with us.Until next time.Sunny greetings from Bern

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MD-USA Travelers
Hotel location is very close to the train station, restaurants and shopping. Receptionists and breakfast staff are so helpful and nice. Room is so clean and useful. Breakfast has so much choice and delicious. We enjoyed our 3 nights stay.
Stayed 3 nights in Jul 2023
Response from Franziska Luginbühl on Aug 3, 2023
Dear guestThank you very much for your great feedback.We are pleased that you liked our central location and the breakfast buffet.We are glad you enjoyed your 3-day stay with us.See you next time.Sunny greetings from Bern

6/10 Okay

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. We had a pleasant stay. The bed was firm. Very little English TV. Couldn't even get the BBC.
Stayed 3 nights in Jul 2023
Response from Franziska Luginbühl on Jul 31, 2023
Dear guestThank you very much for your feedback.We apologise for the problem with the missing English TV channels.We are working on it and will forward it to the responsible person.Sunny greetings from Bern

8/10 Good

Jed

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The Kruez Bern Modern City Hotel was the perfect location for all the attractions in old town Bern. The staff their was super friendly and helpful. The breakfast was great to start the morning. My only complaint would be finding places to park their. We parked at the Rauthhaus parking and it worked for us but it was at least a 5 to 7 min walk from the Hotel.
Response from Franziska Luginbühl on Jul 31, 2023
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay with us.Our central location and the breakfast buffet were also very positive. Thank you, we are happy to pass on the compliment to our friendly and helpful staff.We are sorry you had to park so far away.The next time you arrive by car, please contact our reception in advance. Our staff will be happy to explain the special conditions at the nearby Metroparking.We look forward to welcoming you again.Sunny greetings from Bern

8/10 Good

Jodi

Stayed 3 nights in Jul 2023
Response from Franziska Luginbühl on Jul 20, 2023
Dear guestThank you for your feedback.We are pleased that you enjoyed your stay with us.We would be pleased to welcome you again.Sunny greetings from Bern

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel with good breakfast included situated in old town.
Stayed 2 nights in Jul 2023
Response from Franziska Luginbühl on Jul 14, 2023
Dear guestThank you very much for your great feedback.We are pleased that you enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

charbel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This clean and convenient hotel is located in the city center. Metro auto park entrance is located 1 minute away.
Stayed 1 night in Jun 2023
Response from Franziska Luginbühl on Jul 12, 2023
Dear guestThank you very much for your feedback.We are pleased that you liked our central location.We are pleased that you enjoyed your stay with us.Best regards from Bern

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very central to many restaurants, shops, and a short walk to the clock tower. There was even an outdoor market just down the street when we were there. The staff was very friendly and they offer a nice breakfast as well. Would stay here again.
Stayed 1 night in Jul 2023
Response from Julia Allemann on Jul 7, 2023
Dear guestThank you very much for your great feedback. We are pleased that you felt comfortable with us and that you found the quiet central location and the breakfast buffet especially positive. We are very happy to forward your compliments to our staff! We are already looking forward to welcoming you again at the Hotel Kreuz Bern. Best wishes

8/10 Good

Jeffrey, Qormi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Julia Allemann on Jul 7, 2023
Dear guestThank you very much for your great rating. We are pleased that you enjoyed your stay with us. See you next time! Sunny greetings from Bern

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, friendly and professional. The towels were worn.
Stayed 2 nights in Jun 2023
Response from Franziska Luginbühl on Jun 27, 2023
Dear guestThank you very much for your feedback.Thank you, we are happy to pass on the compliment to our helpful and friendly staff.Regarding the towels, you are welcome to contact the reception. We have spare towels that we would have gladly exchanged for you.We would be happy to welcome you again.Sunny greetings from Bern

10/10 Excellent

Troy, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place.
Stayed 1 night in Jun 2023
Response from Franziska Luginbühl on Jun 27, 2023
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay.We look forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and very welcoming staff
Stayed 2 nights in Jun 2023
Response from Franziska Luginbühl on Jun 21, 2023
Dear guestThank you very much for your feedback.We are pleased that you liked our central location.Thank you, we are happy to pass on the compliment to our friendly staff.We would be pleased to welcome you again.Sunny greetings from Bern

8/10 Good

Ginger

Stayed 1 night in Jun 2023
Response from Franziska Luginbühl on Jun 21, 2023
Dear guestThank you very much for your review, which we appreciate. We are pleased that you felt comfortable with us.We would be happy to welcome you again soon.Sunny greetings from Bern

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Franziska Luginbühl on Jun 21, 2023
Lieber GastVielen Dank für Ihr Feedback.Es freut uns, dass Sie Ihren Aufenthalt bei uns geniessen konnten.Wir freuen uns ,Sie wieder einmal bei uns begrüssen zu dürfen.Sonnige Grüsse aus Bern

10/10 Excellent

Ong, Singapore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay despite it was just a day. Rooms are clean and looks new. Beds are great and staffs are polite
Stayed 1 night in Jun 2023
Response from Franziska Luginbühl on Jun 21, 2023
Dear guestThank you very much for your feedback.We are pleased that you enjoyed your stay with us.We look forward to welcoming you again.Sunny greetings from Bern

8/10 Good

yancey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WE were just above the street below yet it was a very quiet place. Staff was very friendly and helpful too.
Stayed 3 nights in May 2023
Response from Franziska Luginbühl on Jun 2, 2023
Dear guestThank you for your feedback.We are pleased that you enjoyed your stay with us.We are looking forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

Kathy, Kamloops

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff. We arrived early and they let us check into our room. There was a washer/dryer which was very convenient as we were able to do some laundry. Breakfast was included and very nice.
Stayed 2 nights in May 2023
Response from Franziska Luginbühl on May 19, 2023
Dear guestThank you for your feedback.We are pleased that you enjoyed your stay with us.Thank you, we are happy to pass on the compliment to our friendly staff.We would be pleased to welcome you again.Sunny greetings from Bern

10/10 Excellent

Michael, DARLINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Clean modernised hotel.
Stayed 2 nights in May 2023
Response from Franziska Luginbühl on May 24, 2023
Dear guestThank you very much for your great feedback.We are looking forward to welcoming you again.Kind regards from Bern

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with friendly, helpful staff. Good buffet breakfast with lots of options. Right in the centre of Bern making it an easy place to stay to your the city or head out in the trains.
Stayed 3 nights in May 2023
Response from Franziska Luginbühl on May 10, 2023
Dear guestThank you very much for your feedback.We are very pleased that you enjoyed your stay with us.We are pleased that you enjoyed our breakfast buffet and the central location.We are looking forward to welcoming you again.Sunny greetings from Bern

10/10 Excellent

Fong Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean and near train station.
Stayed 1 night in May 2023
Response from Franziska Luginbühl on May 10, 2023
Dear guestThank you for your feedback.We are pleased that you enjoyed your stay with us and that you noticed our central location.We are looking forward to welcoming you again.Sunny greetings from Bern

6/10 Okay

Julie

Liked: Property conditions & facilities
I was on The top floor and felt like I was in the attic. I knew the rooms were going to be small but lack of head room made it feel even smaller.
Stayed 1 night in May 2023
Response from Franziska Luginbühl on May 10, 2023
Dear guestThank you for your review.We are very sorry that you could not enjoy your stay with us. You are welcome to note on your next reservation that you would like a room that is not on the top floor. Our staff will try to find an appropriate room for you.We would be pleased to welcome you again.Sunny greetings from Bern