Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good, value for money hotel out of town

Posted Aug 11, 2014
Pros: Facilities, breakfast, free gifts for children, price
Location: Bern is a beautiful town to wander around, bear garden
Hotel is a bit out of town but the tram to Bern stops outside hotel. Facilities very good. Children were given free gifts on arrival and staff were very helpful about places to see during our stay. Breakfast nice with a range of choice. Good value for Switzerland and a tourist city (room was under £100 inc breakfast), though you do need to pay for parking and taxes!
5 out of 5
Recommended
for Couples
by A verified traveler from St Albans, England

Great stay in walking distance of the town centre

Posted Jul 2, 2014
Staff very pleasant and helpful. Room clean quiet and comfortable. 10 minute walk to the town centre. The only down side was that breakfast was far too expensive.
Comment from Hotel Management
Jul 15, 2014 by Yvan, Hotel Management
Thank you for your favorable comments. We are very happy that you have enjoyed your stay with us. We are glad to receive your compliments about our helpful staff have been kindly forwarded. We are looking forward to welcome you soon again! Kind regards from Bern
5 out of 5
Recommended
for Families
by Hong from Singapore

review on Novetel Bern Expo

Posted May 19, 2014 on Hotels.com
The services at the hotel was excellent. If there are more nearby amenities (within walking distances) like migros or co op would be better.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great service

Posted Apr 27, 2014 on Hotels.com
You have to take tram number 9 to the city centre, which is quite convenient since the stop is located just opposite the hotel.
2 out of 5
by Mo from London

Disappointing stay

Posted Apr 26, 2014
Pros: Nothing
Cons: Services
The staff was not friendly, bedding was dirty like mattress was not comfortable and duvet cover was wrong size so it was coming out of its cover. There were no free tv channels for kids and my kids were not given any welcome pack. At the time of booking it was not mention about debit/credit card guarantee but at the time of check-in staff asked for card guarantee and confirmed guarantee amount will not be debited from your card during your stay in hotel and I cleared my all charges with separate debit card at the time of checkout . It has been over a week I cannot use my card because guaranteed money still in pending and I will not recommend this Hotel to anyone.
Comment from Hotel Management
Jul 30, 2014 by Yvan, Hotel Management
Thank you very much for your comments regarding your last stay with us. It's with that kind of comments that we could increase our quality and our service. I hope to see you again with us so you couls appreciate our effort to give satisfaction to our guest. Y. Bailbled / General Manager
4 out of 5
Recommended
for Everyone
by Maria from Makassar , Indonesia

Nice and comfortable hotel.

Posted Jan 20, 2014
It was a nice and comfortable hotel , convenient for families traveling with young children. They stay free of charge. The rooms are large and clean and dining is very good too. Very near of the tram stop . It takes 10 minutes to arrive to the city center. We enjoy our stay !!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Convenient for Messe & 9 minutes to center

Posted Jan 2, 2014 on Hotels.com
Overall very good but the breakfast service was patchy - coffee machines were frequently either out of water or the coffee waste full. Don't chose the hot milk option and the steam cleaning of the nozzle sprays coffee all over you ! Also the layout of the buffet was a little confusing. Otherwise a most enjoyable stay. Tram direct to the city centre every 4-10 minutes.
5 out of 5
Recommended
for Families
by just another traveler from Switzerland

Novotelicious

Posted Nov 19, 2013 on Hotels.com
Typical Novotel -- extremely efficient but well kept room, friendly staff. Location is directly across the street from a tram line, so transportation is convenient. I would stay there again.
5 out of 5
Recommended
for Everyone
by Adam from Canada

Nice business hotel. Good for tourists as well

Posted Oct 8, 2013
Pros: Everything.
Location: The hotel is a beautiful, short 15 minute walk away from the city centre. You'll love the scenery.
Nice hotel. Very professional staff. The rooms are in excellent condition. Bed was comfortable. The breakfast was very good. Both well-prepared and a variety of choices.