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Reviews of Alpinhotel Bort

3 out of 5
Alpinhotel Bort
Bort, Grindelwald, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 76 out of 99 reviews" "
Rating 8 - Good. 17 out of 99 reviews" "
Rating 6 - Okay. 4 out of 99 reviews" "
Rating 4 - Poor. 1 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Cristina

Traveled with family
Liked: Amenities
Great view, great room! Loved our stay!
Stayed 1 night in Apr 2024
Response from Team Alpinhotel Bort on Apr 10, 2024
Good day Cristina,thank you for your feedback. We are happy to hear that you loved your stay with us. Have a great time, kind regards from Grindelwald

10/10 Excellent

romeo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely view from the top of the mountain were the hotel was situated very close to nature as we was looking for, I recommend the hotel vor everyone who love the nature as it is. Definitely I will return to those places!!
Stayed 2 nights in Apr 2024
Response from Team Alpinhotel Bort on Apr 10, 2024
Hi Romeo,Thank you for your great rating. We are pleased to hear that our location exceeded your expectation. Hope to see you soon again, kind regards

10/10 Excellent

Ken Luis, Sapporo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alpinhotel Bort on Nov 6, 2023
Dear John,thank you for your great rating and comment. We are delighted that you enjoyed your stay with us so much and hope that you will come back soon. Best regards, Team Alpinhotel Bort

10/10 Excellent

Giannina Lourdes, Sparks

Liked: Cleanliness, staff & service, property conditions & facilities
The place is really nice, its clean and the staffs are really friendly.
Stayed 2 nights in Oct 2023
Response from Alpinhotel Bort by Hüttenzauber on Oct 30, 2023
Dear Giannina Lourdes,Thank you for your great rating. We are glad that you had a great stay with us. Kind regards from Grindelwald - Team Alpinhotel Bort

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team Alpinhotel Bort on Oct 25, 2023
Hallo MelissaVielen Dank für deine Bewertung. Wir freuen uns, dass dir dein Aufenthalt bei uns in den Bergen so gut gefallen hat! Alles Gute und hoffentlich bis bald, freundliche Grüsse

8/10 Good

Sevda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
The surroundings of the property make this a truly unique and memorable experience. The views, cows right on property, large play area for kids and the cable car that takes you up the mountain were a treat! The room was comfortable for a one-night stay only. No slippers, robes and not enough towels for a 4 person room. The breakfast that's included was poor - flies everywhere (likely due to the cows on property) so it's not a good feeling seeing the flies on the meats, cheeses, bread and other food items - lost our appetite quickly. There were flies everywhere so recommend they find some solution for this. For dinner we dined at their on-site restaurant and the food was mediocre for the price paid. Only one staff member who seemed overwhelmed. He had trouble conversing with us (English) and the table behind us (Korean but speaking English). Recommend this property for a unique experience but skip all meals and hopefully they fix the fly problem.
Stayed 1 night in Oct 2023
Response from Team Alpinhotel Bort on Oct 25, 2023
Dear Sevda,Thank you for sharing your experience with us. We are happy to read that you enjoyed your stay at Bort. In the meantime, we were able to fix the annoying fly problem, we are sorry for the bad feeling about it. We hope to see you again on another occasion. Have a good time

10/10 Excellent

Renee

Stayed 1 night in Sep 2023
Response from Alpinhotel Bort on Oct 4, 2023
Dear Renee,Thank you for your review. We hope to welcome you soon again.Kind regards from Grindelwald, Team Alpinhotel Bort

10/10 Excellent

Feng

Stayed 1 night in Aug 2023
Response from Alpinhotel Bort on Sep 13, 2023
Dear Feng,Thank you for your great rating. We wish you a nice journey and hope to welcome you back someday. Kind regards from Grindelwald - Team Alpinhotel Bort

4/10 Poor

Jacob

Traveled with partner
Liked: Amenities
Given the location of the property there is only 2 modes of access ( the gondola and hiking). From google earth it looked to be car accessible (private roadway) and we assumed either a taxi or the gondola could take us up. Well the gondola shut down due to some issue and it was poring rain. The hotel said a taxi could take us but after calling multiple taxis they couldn’t, and we just had no way of getting to the property because the hike was out of the picture with our luggage so we missed 1/2 nights at the hotel. We paid for another property and slept off our anger and frustration. In the morning we checked into our room and found that the bathroom was separate from the actual room for us. This was annoying given you would have to walk across a public hallway to get to our room. Whatever we said. Upon entering our room it was fairly clean but there was smashed bugs on the wall and ceiling. The room was clean other than that. We went to eat dinner which tasted okay. We both ordered the European version of a rib eye but what we received seemed like pork. Very chewy and wouldn’t recommend. Carrots overcooked to mush and potatoes bland. Just after dinner as soon as I made it upstairs to my room and sat on the toilet with some sort of food reaction. Was very unpleasant. Overall if you are a tourist DONT stay here given the location and the inconvenience it gives you while exploring Grindelwald. There are way nicer and cheaper hotels on grinldwald that are better.
Stayed 2 nights in Aug 2023
Response from Hüttenzauber on Aug 21, 2023
Dear Jakob, we are very sorry that the stay at the hotel did not meet your expectations. The rooms are, as described on the Online Travel Agency, with a bathroom in the room or a private bathroom in the hallway. This must be taken into account when booking. Unfortunately, you had the misfortune that you could not get up on time to our hotel because the gondola was not working during several hours. The The gondola is not operated by us. Our hotel is accessible by car from Grindelwald. Thank you for your feedback regarding the food and rooms. I will discuss these things with our staff and we would be happy if you would give us another chance so that we can do better. Greetings from the Bort team

10/10 Excellent

Po Wa

Stayed 2 nights in Aug 2023
Response from Alpinhotel Bort on Sep 6, 2023
Dear Po Wa,Thank you for your great rating. Take care, kind regards from Grindelwald - Team Alpinhotel Bort

10/10 Excellent

Norikazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Alpinhotel Bort on Aug 23, 2023
Dear Norikazu,Thank you so much for your rating. We were happy to welcome you with us. All the best, kind regards, Team Alpinhotel Bort

10/10 Excellent

Chantel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely adorable stay right next to the gondolas. The views are perfect and the nights are quiet and peaceful. Perfect for a family. We are 5 (teenagers) and everyone enjoyed the accommodations!!
Stayed 2 nights in Jul 2023
Response from Alpinhotel Bort on Sep 6, 2023
Dear Chantel,Thank you for rating us. It was a pleasure welcoming you as our guest. We hope to see you again soon.Kind regards, Team Alpinhotel Bort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay and view
Stayed 3 nights in Jul 2023

10/10 Excellent

Purna, Irvine

Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful location I could have asked for. Very good breakfast options, nice beds and shower. The only minus is the flies but would love to stay here again.
Stayed 2 nights in Jul 2023
Response from Alpinhotel Bort on Jul 9, 2023
Good day Anna, thank you very much for your feedback. We are very happy that you enjoyed your stay at our hotel. The flies are unfortunately an inconvenience to put up with in the countryside at this time of year. We hope that you will come back to visit us anyway. Best regards, your Bort team.

6/10 Okay

ALI, kuwait

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views right outside your door with all the privacy you could want before 10am and after 5pm when the gondola shuts down for the day. Best if you have a car as the restaurant's menu is fairly small and that is the only option.
Stayed 1 night in May 2023

10/10 Excellent

Cem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Amar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like living in a fantasy world, really beautiful an amazing views
Stayed 3 nights in Apr 2023
Response from Alpinhotel Bort-Team (Selina) on Apr 9, 2023
Dear AmarThank you very much for your nice message and evaluation.We thank you very much for your visit and are always happy when we have such lovely guests like you. We very much hope to see you again at Alpinhotel Bort. See you soon, have a wonderful time and only the best for you and your family.With kind regards from Alpinhotel Bort.

10/10 Excellent

Debbie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and lodge, restaurant food was very good.
Stayed 2 nights in Aug 2022

10/10 Excellent

Ababaikeli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its perfect.
Stayed 2 nights in Jun 2022

10/10 Excellent

HARSHA NAGESH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eiger views
Amazing!!
Stayed 1 night in Oct 2019

10/10 Excellent

Carien

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot on the mountain!
easy to get to with a chairlift if you are not of able to hike up. Very comfortable beds and nice local food. Service staff is lovely and speaks English well. The entire stay was an amazing experience
Stayed 1 night in Sep 2019

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbly located hotel on the mountain
Fantastic location, clean, modern hotel, yet traditional look and feel. Wished we could have stayed longer but will be back.
Stayed 1 night in Aug 2019
Response from Alpinhotel Bort on Aug 13, 2019
Dear Malcom Thank you very much for your fantastic feedback! We would be happy to welcome you again at Alpinhotel Bort! Kind ragards from the mountains

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bort Switzerland review
Amazing location!! If you are active and enjoy hiking, trail running and looking out at amazing views I highly recommend it. The only issue we had (family if 4 stayed 5 nights) is with the house flys. Due to being in the farm mountain country cows (through the area not directly on the property) will attract flies. Not much you can do but be accepting of nature during summer. We made a fun game out of swatting the flies out of the room before bed. The kids found it funny. It’s all what you make of it. The staff and food were fantastic. Hopefully come back again some day. Would be cool to stay during ski season as well.
Stayed 5 nights in Jul 2019
Response from Claudia on Jul 31, 2019
Dear david, Thanks for your great review. We enjoyed having you as guests and hope to welcome your family back on Bort!

10/10 Excellent

Noel, NYC

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, modern well appointed rooms with comfortable beds and great bathrooms. The restaurant is delicious and very well designed. Two kids playrooms and a wonderful playground.
Stayed 2 nights in Jun 2019
Response from Sandy on Jul 2, 2019
Dear Noel, Thank you very much for your good feedback. We are very pleased that you enjoyed your stay at our hotel to the fullest:) Kind regards from the mountain

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bort
This place was great! Clean rooms, good food, friendly staff and breathtaking views that are hard to rival elsewhere in Switzerland. It’s all about location up here in the mountains with easy access to hiking trails and the cable car in your backyard to take you to Grindelwald and First. Don’t miss the chance to ride the mountain carts from First back to the hotel! This is an insanely fun thrill ride that is undersold by those who work there. We would’ve done this ALL DAY given the chance
Stayed 1 night in Jun 2019
Response from Sandy on Jul 2, 2019
Hi there, Thank you very much for your excellent rating. We are very happy that you enjoyed your stay at our hotel to the fullest;) Kind regards from the mountains

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for a family vacation ( we traveled with a 5 year old child) : clean spacious rooms ( we were upgraded to a quadruple room) , stunning views , great kids playground , little indoor playcorner for little kids, great service in the restaurant . Highly recommended !
Stayed 4 nights in May 2019
Response from Sandy on Jul 2, 2019
Dear guest, Thank you very much for the good rating. We are very pleased that you enjoyed your stay at our hotel to the fullest:) Kind regards from the mountains

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

mark, Portland OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again and again
Berghaus Bort is lovely. The staff are terrific, the rooms are bright and clean, and the food is top notch. If you go there, get the half board. It's a special, off-menu dinner that is fabulous.
Stayed 4 nights in Sep 2017
Response from Cornelia on Sep 16, 2017
Thank you so much for the great feedback. We are very happy that you had a good time in our hotel and restaurant and look forward to welcome you again. Greets rom the whole Bort-Team

8/10 Good

Alison, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming mountain chalet hotel
The hotel was very charming and set in a stunningly beautiful location. The staff were very friendly, the food was delicious, and the rooms were comfortable.There was so much to do in the area that in four days we had still not done everything! We have two boys who also really enjoyed the playground right outside the hotel. There were a few minor downsides to be aware of...the location is awkward to access with a lot of luggage and no car - it's up a gondola which is a ten minute walk up hill from the main train station to mid-mountain. We were a family of 4 travelling by train with quite a bit of luggage so that was a bit inconvenient, and there were no lifts in the hotel, so up quite a few stairs if your room is on the second floor. Our room did not have a fan or air conditioning so it became very warm on the hot and muggy days. Also, the bathroom we had for our family room was down the hall. It was private but not ensuite. Having said all that, the upsides definitely outweighed any downsides, and I would still highly recommend the hotel as we really enjoyed our stay. But it is worth being aware of some of these idiosyncrasies ahead of time when booking.
Stayed 4 nights in Jul 2017
Response from Claudia on Jul 29, 2017
Dear Alison, thank you very much for your very detailed description of our hotel. You have made a very good description of our place. I guess that the charme of amountain lodge grows by the centuries and would dissapear with a new house. Many thanks again and we hope to welcome you back in Grindelwald.

8/10 Good

Glen, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in unique location
This is a unique hotel located at one of the 2 gondola stations between Grindelwald and First located about halfway up the mountain to First. The facilities were clean and modern. The staff was friendly and helpful. The mountain views from the hotel (our room included) are absolutely spectacular. Our room included a king bed and two twins with plenty of storage space which accommodated our family of 4 nicely. The most significant negative about the place is that the gondola only operates from 1000-1700. That's fine for visiting First, but a huge inconvenience if you're trying to visit other Jungfrau area attractions and don't have your own car. Lack of transportation also limits dinner options to the hotel dining room. The menu is eclectic and may not be to everyone's taste. One other issue that was not a problem for us, but may be for others is that, like many Swiss hotels, room climate control during the summer months means leaving the windows open as there is no a/c. The beautiful pastures that dominate the hillside have lots of dairy cows which traditionally wear large bells which can be heard day and night throughout the area. For us, they were rather like wind chimes, but others may not feel that way.
Stayed 2 nights in May 2017
Response from Claudia on Jul 29, 2017
Dear Glen, Thanks for your review and the time you have used for it. You have descriped our place very well. We are the only 3* hotel on 1600 meters in the Jungfrau area. Guests that choose our place really live in the mountains, away from shops and entertainment with cows in summer and complete silence in winter. We are a good hotel for nature lovers which love a unique and private location. Many thanks again for staying with us!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret in Grindelwald
Amazing views, superb food, attentive staff and complete quiet at night. Berghaus Bort is a true find. It has been our pleasure to visit in both summer and winter. Two different experiences outside but still the same awesome food and staff on the inside. Highly recommend staying here for a once in a lifetime experience.

8/10 Good

Kristen, Kunia, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded, clean and cozy in the alps
We really enjoyed our stay at the Bort. From the friendly check in to our departure everyone was very nice. The rooms are extremely clean, simple yet cozy. The halfboard dinner was excellent, exceeded my expectations and was a good value for prices in Switzerland. The Restaurant staff was great and on clear days has a stellar mountain view as well. The hotel is very secluded in the winter which can be a plus or minus depending on what you are looking for. It is only accessible by cable car by 4:15 pm and besides the hotel there isn't anything else up there. we got a few drinks and snacks for our room from the Co op in town and kept them cold outdoor on our window ledge. The only negative I could say was a little bit of noise from ski boots going up and down the stairs but it wasn't hindering to our sleep at all and the lack of a hot tub. What they lacked in hot tubbing they made up for with very clean hot showers. I would definitely recommend this ski in ski out hotel.

10/10 Excellent

Lai Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay on the mountain
Beautiful view of Alps, nice staff, can order half-board cause their dinner feels like home.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daekuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic

6/10 Okay

Wendy, Warwick, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Family friendly
Great location amazing views. Food was good but thought overall it was a bit expensive compared to others in the area.

10/10 Excellent

Loved it ! , m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love it!
Charming facility at first stop of gondola which made for a fun ride and intro to Grindelwald. Trotti bikes were a blast and charged with the fear of a major wipeout at any moment. :-) The food at Berghaus was wonderful ... We had both breakfast and dinner plans. The bathroom down the hall was a surprise as I didn't read the details but it was never a problem as our family had our own dedicated bathroom. The hikes in the local area were fabulous for us ... Half day fun with a nice lunch break. Really loved it all ... Xoxo
Yummy dessert
Fabulous scenery

10/10 Excellent

Albert Lee, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel ever in my life.
every staff was excellent and kind. and not only breakfast, but also every dish in the menu was amazing, you don't need to find another restaurant for lunch or dinner just staying this hotel and eating their food. Try everything, which we did.

10/10 Excellent

Family of four, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath-taking views, close to hiking trails
We loved our summertime stay at Berghaus Bort! The owners and staff were very welcoming and helpful. Delicious meals and cosy, colorful decor. We'd love to return.

8/10 Good

Erkan

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Team Alpinhotel Bort on Feb 10, 2024
Hallo ErkanLieber spät als nie möchten wir uns noch bei dir für deine Bewertung bedanken. Schön, wenn wir dich in absehbarer Zeit wieder bei uns in Grindelwald begrüssen dürfen. Alles Gute! Herzliche Grüsse

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Alpinhotel Bort on Oct 25, 2023
Hallo ThomasVielen Dank, dass Du dir die Zeit genommen hast, uns zu bewerten. Wir hoffen, dich bald wieder bei uns in Grindelwald begrüssen zu können. Herzliche Grüsse

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing there to eat but the hotel restaurant.
Response from Alpinhotel Bort on Sep 6, 2023
Dear Juan,Thank you for your rating. We are pleased to hear that you liked staying with us. Have a good journey, kind regards from Grindelwald - Team Alpinhotel Bort

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great sleep and view, cosy, welcoming staff and atmosphere. One stop with Grindelwald First cable car (Bort). Accessible by car. Had the room with separate private bathroom opposite the bedroom, would book it again.
Stayed 1 night in Aug 2023
Response from Alpinhotel Bort on Sep 6, 2023
Dear Sandra, Thank you very much for your great rating. It was a pleasure to welcome you as our guest. We wish you all the best, kind regards - Team Alpinhotel Bort

8/10 Good

Ying Pui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hüttenzauber on Aug 23, 2023
Dear Ying Pui,Thank you for your rating. We wish you a pleasant journey. Kind regards, Team Alpinhotel Bort