View from property

Reviews of Hotel Bernerhof

3 out of 5
Hotel Bernerhof
Bahnhofstrasse 16, Interlaken, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 391 out of 662 reviews" "
Rating 8 - Good. 192 out of 662 reviews" "
Rating 6 - Okay. 56 out of 662 reviews" "
Rating 4 - Poor. 17 out of 662 reviews" "
Rating 2 - Terrible. 6 out of 662 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Bernerhof! It’s conveniently located right next to Interlaken West station, and there are grocery stores and many shops nearby. Breakfast was amazing and staff were friendly and helpful! There was a microwave in the basement which we used a lot :)

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly. Rooms were modern and functional. Breakfast was great.
Stayed 2 nights in Mar 2024
Response from Thomas Fuchs on Mar 10, 2024
Hello, dear Brian!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Faaea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hotel Bernerof and would gladly stay here again! It is conveniently located next to Interlaken West train & bus station, with plenty of shops and restaurants around within walking distance. Our room was spacious, clean & comfortable with a beautiful view from our balcony and plenty of closet space to organise your belongings. Free breakfast is available every morning and the staff are super friendly! It was also a bonus having an EU socket in the room, so we didn't need to buy an adaptor. I highly recommend this hotel & would gladly stay here again in all my visits to Interlaken 😊
Stayed 4 nights in Feb 2024
Response from Thomas Fuchs on Mar 9, 2024
Daer Faaea!Thank you very much for the ratting and the comment.We appreciate it a lot.Have a great time, all the best! :-)

8/10 Good

xiaofei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这个酒店就在West的对面,走路30秒(过个马路),房间比较小,但是我觉得五脏俱全,我是一个人旅行所以觉得挺好的,还有个小阳台,而且距离一个中餐小馆特别近,吃完了溜达溜达,附近还有个大超市,缺什么了可以去买买~
Response from Thomas Fuchs on Mar 7, 2024
Dear Xiaofei!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Bin, SAN FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Feb 2024
Response from Thomas Fuchs on Mar 7, 2024
Dear Bin!Thank you very much for the rating.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! The location of the hotel is literally in front of Interlaken West station and the front desk takes his time explaining all the details on what to do, where to go and how to get around as part of the check in process. One of the best customer service and experience I had. The hotel provide free breakfast and that helps with saving some money.
Stayed 1 night in Feb 2024
Response from Thomas Fuchs on Feb 25, 2024
Dear Ricky!Thank you very much for the rating and the comment.We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly and kind.
Stayed 1 night in Feb 2024
Response from Thomas Fuchs on Feb 25, 2024
Dear Peter!Thank you very much for the rating and the comment.We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Hoi Man

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near the Interlaken West train station , only takes 5 mins walk . A lot of shops & restaurants nearby , very convenient. The room desk staff Doreen was very helpful & nice . The room was clean & cozy , the bathroom was big , could see its new renovation & modern . The breakfasts were good . I would love to stay here again if I have chance to visit Interlaken again in future. 😊👍
Stayed 2 nights in Feb 2024
Response from Thomas Fuchs on Mar 7, 2024
Dear Hoi Man!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a total of 4 nights at Hotel Bernerhof. Hotel is 2 minutes away from the train/bus station which is very convenient for travelling around. Hotel staff were very friendly and we're thankful for their hospitality which made our stay in Interlaken very enjoyable. The room is clean and spacious and has a view of the surrounding Alps.
Stayed 4 nights in Feb 2024
Response from Thomas Fuchs on Feb 14, 2024
Hello Zachary!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Hongxu

Stayed 1 night in Jan 2024
Response from Thomas on Feb 14, 2024
Hello Hongxu!Thank you very much for the rating.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff member was so warm and welcoming on arrival. He provided us with an Interlaken discount card and maps etc. He arranged taxis and gave us tips about the town. The best in any European hotel we have ever stayed. Breakfast was great. Rooms have been recently renovated and are right on the Main Street and near Interlaken West train station.
Stayed 4 nights in Dec 2023
Response from Thomas on Feb 14, 2024
Hello Edith!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Klaits

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly/ helpful person worked at the front desk. Room was recently upgraded - we stayed in a superior room and it was excellent.
Stayed 1 night in Dec 2023
Response from Thomas on Feb 14, 2024
Hello Klaits!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, and have a great time! :-)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2023
Response from Thomas on Feb 14, 2024
Hello Anonymous!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas on Feb 14, 2024
Hello Henry!Thank you very much for the rating.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Roger, Germantown

Stayed 2 nights in Dec 2023
Response from Thomas on Feb 14, 2024
Hello Roger!Thank you very much for the rating.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Sangmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Thomas on Feb 14, 2024
Hello Sangmin!Thank you very much for the rating.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. Everyone was friendly and you can’t beat the location. Right across Interlaken West were you can take the train or buses. The hotel gives you the transportation guest card and explain everything in detail. Will be coming back!
Stayed 3 nights in Dec 2023
Response from Thomas Fuchs on Dec 8, 2023
Dear Jose!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerome at the front desk was very helpful and friendly! Perfect location to go around and near Interlaken Breakfast can be improved..not much choices and the same everyday
Stayed 3 nights in Dec 2023
Response from Thomas Fuchs on Dec 8, 2023
Dear Catherine!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

8/10 Good

Marshal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location straight across from the main train bus station. Staff is very friendly and includes a free breakfast
Stayed 2 nights in Dec 2023
Response from Thomas Fuchs on Dec 8, 2023
Dear Marshal!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

YAN LENG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel! Quite spacious too. Near marts, mall and many shops around. Super near train station too. Highly recommended!
Stayed 1 night in Nov 2023
Response from Thomas Fuchs on Dec 8, 2023
Dear Yan Leng!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location
Stayed 1 night in Nov 2023
Response from Thomas Fuchs on Dec 8, 2023
Dear Kim!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Thomas Fuchs on Nov 19, 2023
Hello Anonymous!Thank you very much for the rating, we appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very accommodating staff. I would definitely stay again.
Stayed 1 night in Nov 2023
Response from Thomas Fuchs on Nov 15, 2023
Dear Trevor!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Aimee, Fitchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just steps away from the Interlaken West train and bus station, this clean, comfortable and quiet hotel has very friendly staff, a coffee machine, and a fantastic breakfast to start your day. The rooms are basic, but very clean. The bedding was very comfortable and the shower is hot. The hotel is also very close to shops and different restaurants. I think this is my favorite hotel in Switzerland. I recommend this sweet hotel with no hesitation.
Stayed 2 nights in Nov 2023
Response from Thomas Fuchs on Nov 14, 2023
Dear Aimee!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small and small tv. Of my swiss breakfasts so far, this was the least impressive.
Stayed 2 nights in Nov 2023
Response from Thomas Fuchs on Nov 14, 2023
Dear Chris!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Wai Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer services for all staffs we met during our stay
Stayed 3 nights in Nov 2023
Response from Thomas Fuchs on Nov 11, 2023
Dear Wai Lun!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Abhijeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options were less
Stayed 3 nights in Oct 2023
Response from Thomas Fuchs on Nov 6, 2023
Good day, Abhijeet!Thank you very much for the rating, we appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Belinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service and staff are amazing. The staff at the breakfast area are very good. Food and location is great! I will for sure come back to this Hotel!
Stayed 2 nights in Oct 2023
Response from Thomas Fuchs on Nov 1, 2023
Dear Belinda!Thank you very much for the rating and the comment.We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Aldon, Kenmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my favorite hotel of our entire trip. For the money, I rate this a 5-star hotel. Everything about the hotel and our room was top notch, including the WiFi and breakfast. I will certainly be coming back here whenever I return to Interlaken.
Stayed 4 nights in Oct 2023
Response from Thomas Fuchs on Oct 26, 2023
Dear Aldon!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Byoungoh

Stayed 3 nights in Oct 2023
Response from Thomas Fuchs on Oct 26, 2023
Dear Byoungoh!Thank you very much for the rating, we appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel counter staff was very helpful, we arrived close to 5 pm and he recommended we took the lake cruise to Thun at 6.10 pm. That help us to have more time on the 2nd day to do more activities. The hotel facilities were great, taking consideration of the customer. We could took a tea drink in the afternoon at the reception area daily. The place was very clean and it is right close to the train station. Definitely recommend this hotel.
Stayed 3 nights in Oct 2023
Response from Thomas Fuchs on Oct 11, 2023
Hello Peter!Thank you very much for the rating and the comment.We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming hospitality! Grüessech! So close to Train and bus station and bahnhofquai. It made a great home base for going to different cities (Spiez, Bern, Thun, Mürren, Gimmelwald and Lauterbrunnen.) Oh … did i tell you about the view from the balcony.. We had an awesome view of the Jungfraujoch. Yes, We will be back and we will not hesitate to stay here again!
Stayed 3 nights in Oct 2023
Response from Thomas Fuchs on Oct 11, 2023
Hello Kathryn!Thank you very much for the rating and the comment.We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have so much enjoyed my stay in interlaken and i can tell you its the hotel that made this experience extra special.. when i was looking to book that was the only descent option but i was not sure but booked it and i can tell you it is better than many 4-5 star hotels i have been in and paid way more.. the highlight is it is clean, no carpets in the room, all updated from inside, great location by the interlaken west.. breakfast, every room has a terrance and mountain views.. and the best part is the staff.. the most friendly and helpful staff i have encountered to date in my travels.. Jerome was my absolute favourite.. he is a kind, pleasant and really helps deep from his heart.. i saw him spending good time with every client even if there is a long line and does not rush and gives you all what you need.. all are nice and kind but Jerome was my fav.. he is a kind human who really wants you to have the best time in Switzerland and gave such a positive view about all swiss people.. keep up the amazing work for the management and all the employees.. thank you for making my three day memorable..
Stayed 3 nights in Sep 2023
Response from Thomas Fuchs on Oct 8, 2023
Dear Sara!Thank you very much for the rating and the comment.We appreciate it a lot.We wish all the best, have a great time! :-)Kind regards

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and courteous.
Stayed 2 nights in Sep 2023
Response from Thomas Fuchs on Oct 8, 2023
Dear Marcel!Thank you very much for the rating and the comment.We appreciate it a lot.We wish all the best, have a great time! :-)Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly exceeds expectations
I am a frequent traveller and this hotel exceeds my expectations in every possible way. Clean and quiet room, prime location, free breakfast, large and comfortable bed, amazing mountain view, responsive service over the telephone. The quality of this hotel is on par with the international chains like Marriott and Hilton.
Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Oct 8, 2023
Dear !Thank you very much for the rating and the comment.We appreciate it a lot.We wish all the best, have a great time! :-)Kind regards

10/10 Excellent

TAE JUN

Stayed 3 nights in Sep 2023
Response from Thomas Fuchs on Oct 8, 2023
Dear Tae Jun!Thank you very much for the rating and the comment.We wish all the best, have a great time! :-)Kind regards

10/10 Excellent

Siddharth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Sep 27, 2023
Dear SiddharthThank you very much for the rating, we appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

YONGCHAN

Stayed 4 nights in Sep 2023
Response from Thomas Fuchs on Sep 27, 2023
Dear Yongchan!Thank you very much for the rating, we appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We love the hotel and the team there. Thomas was incredibly helpful at check in and we had such a great time. The hotel is comfortable, clean and in the best location
Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Sep 22, 2023
Dear Alexander!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, and have a great time! :-)

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful town with a beautiful hotel. Pleasant helpful staff, loved our stay.
Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Sep 21, 2023
Dear Lloyd!Thank you very muc for the rating and the comment. We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

YOUNGJU

Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Sep 21, 2023
Dear Youngju!Thank you very muc for the rating. We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in convenient location. The hotel was clean. The staff was friendly and helpful!
Stayed 2 nights in Sep 2023
Response from Thomas Fuchs on Sep 15, 2023
Dear Beth!Thank you very much for the rating, we appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Rehan

Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Sep 14, 2023
Dear Rehan!Thank you very much for the rating. We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
We'd never been to Switzerland and this hotel was perfect for our needs. Next to the West RR station and a bus terminal, we did convenient day trips to the mountains, Bern, Murren, Jungfraujoch, and even a boat ride on Lake Brienz. Staff was very pleasant and helpful when we needed advice. Our room was very quiet, clean and the view was fantastic.
Stayed 7 nights in Sep 2023
Response from Thomas Fuchs on Sep 14, 2023
Dear Thomas!Thank you very much for the rating and the comment.We appreciate it a lot.All the best, have a great time! :-)

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel stay i had as I traveled Europe. I wish I had stayed longer.
Stayed 1 night in Sep 2023
Response from Thomas Fuchs on Sep 11, 2023
Dear Terry!Thank you very much for the rating. We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Ashwin

Stayed 2 nights in Sep 2023
Response from Thomas Fuchs on Oct 8, 2023
Dear Ashwin!Thank you very much for the rating.We wish all the best, have a great time! :-)Kind regards

10/10 Excellent

Gregory, Mesquite

Stayed 5 nights in Sep 2023
Response from Thomas Fuchs on Oct 8, 2023
Dear Gregory!Thank you very much for the rating.We wish all the best, have a great time! :-)Kind regards

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for us
Stayed 5 nights in Sep 2023
Response from Thomas Fuchs on Sep 11, 2023
Dear Melissa!Thank you very much for the rating. We appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

Lachlan

Stayed 3 nights in Sep 2023
Response from Thomas Fuchs on Sep 27, 2023
Dear Lachlan!Thank you very much for the rating, we appreciate it a lot.Have a great time, all the best! :-)

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best combination of location, svc & ammenties
At check in, Jerome was extremely friendly, informative, and took the time explain the details of the hotel, town, and amenities. I would not stay at any other hotel in Interlaken ever.
Stayed 2 nights in Aug 2023
Response from Thomas Fuchs on Sep 4, 2023
Hello, dear Steve!Thank you very much for the rating and the comment.We appreciate it a lot. All the best, and have a great time! :-)